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Dutton Plumbing, Cooling, Heating

3.8 (575 reviews)
Open Open 24 hours

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Response time

2 days

Response rate

25%

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Services - Dutton Plumbing, Cooling, Heating

Bathtub installation

Bathtub repair

Drain installation

20 More Services

Drain repair

Faucet installation

Faucet repair

HVAC installation or replacement

HVAC system repair

Plumbing inspection

Plumbing installation or replacement

Plumbing repair

Sewer installation

Sewer repair

Shower installation

Shower repair

Sink installation

Sink repair

Toilet installation

Toilet repair

Water heater installation

Water heater repair

Water pipe installation

Water pipe repair

Dutton Plumbing, Cooling, Heating Photos

Recommended Reviews - Dutton Plumbing, Cooling, Heating

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Reviews With Photos

Richard N.

We had our heating furnace serviced this morning by Rowland Heating & Air, now affiliated with AZ Air, and the experience was excellent from start to finish. Our technician, David Vasquez, called ahead of his arrival and showed up right on time. David was thorough, detailed, and clearly knowledgeable. He took the time to explain everything he was servicing and made sure we understood the work being done. It's refreshing to see such professionalism and care in routine maintenance. Overall, we're very pleased with the service provided and would highly recommend Rowland Heating & Air/AZ Air--especially technician David Vasquez--for anyone needing reliable HVAC maintenance.

Appointment day and time when I guess this guy from Universal Heating & Air showed up
Belinda T.

Short version: JUST AVOID. Either a sleazy, dishonest technician or a sleazy company that will try to get as much money from you as possible. And/or... unbeknownst to the customer, this company outsources to other subcontractors because the guy who showed up isn't even from AZ Air Conditioning, but he showed up during the time frame and asked about the job I contacted AZ Air for?????? We received a quote from a company called Universal Heating & Air (LIC #1069748) in the end. AZ touts their 33 years in business while the technician who showed up was telling us how he (his company??) has been in the business for 8/9 years so you aren't getting who you think you're getting. Seriously, avoid both. Long version: Contacted AZ Air & Heating through Google for dryer vent cleaning and potential AC maintenance and they sent someone for an estimate in person today, Monday 6/3. Wound up only needing dryer vent cleaning (roof vent on a 1-story house) and they quoted us $700-800!!! WOW. Red flag #1. Initially, it was difficult getting a price from him and kept getting vague answers like he didn't want to give a price. Then he kind of waffled the more my husband asked about the price--ahh less than $1000, $700-800, maybe about $600, good price, won't be too expensive, blah blah blah. Red flag #2. I was in a different room while my husband was talking to the guy and he eventually told him it was too much, so the technician agreed to do it for $500. I could hear him pushing to have the job done today which gave me really bad vibes so I went to tell him we didn't want it done today and we'd get back to them. His face immediately changed and kept trying to "explain something to [me]" and said other contractors will charge $700-1100 for the same work (~1hr of work according to him), and to "try me"-- he gave me this whole spiel twice. So blatantly dishonest. Mega red flag #3. When that didn't work, he asked what our budget is to have it done TODAY. Red flag #4. I told him I wasn't the least bit interested in this kind of price negotiation and we will call them when and if we want the work done and he finally left looking quite unhappy. My husband asked for a quote on paper and we received one for $450 (4 different prices wow). So, in the end, I did "try" him and contacted 3 other contractors for a quote to get this done. $185-250ish for the same work and received professional, transparent replies on what will be done plus the cost unlike the answers provided by the person who showed up on behalf of AZ. Don't waste your time or money. This review reflects my entire experience of obtaining an in-person quote from AZ Air Conditioning & Heating, including their responses for this job (attached). Something to consider: since many of the short, 5 star reviews shown on their page come from accounts with barely any reviews, if you place any stock in those, you should scroll all the way down and look at the "Not Recommended" reviews as well. Many, MANY 1-star reviews from similar accounts that got flagged by Yelp so take that how you will.

10/10
Shadi A.

Harry was very professional! Not only did he get the job done quickly and efficiently he was so nice and friendly and explained everything he was doing thoroughly. He even wore shoe covers inside the house, so respectful of my home. 10/10 amazing customer service and work. Highly recommended! I can't believe they have so many bad reviews they deserve 10 stars.

Removing the dust from the reusable filter!

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2 years ago

Representative Tito Guzman was honest. listened carefully and made great suggestions. It saved me a lot of money.

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1 year ago

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2 years ago

Christian was great! Exceptional technician, knew what he was talking about and explained everything clearly.

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4 years ago

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1 year ago

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1 year ago

They have serviced my mom's air conditioning unit and heater after installing it for years and she likes their service

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1 year ago

Freddy took great care of us; explained the situation, options, and let us know how to move forward

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Mick M.

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1 year ago

Alberto and Scot with AZ Air were very professional and helped us understand our options. 5 star professionals

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2 years ago

Chris did a great job. Timely and efficient . Chris arrivesd on time and quickly took care of everything

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1 year ago

Alberto Vasquez did great service. Wonderful guy. I recommend him and AZ AIR CONDITIONING & HEATING.

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1 year ago

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2 years ago

Manuel and Giarardo did phenomenal work! on time and they installed the unit start to finish like clockwork!

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3 years ago

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8 years ago

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4 years ago

We have used the services of AZ for three homes now, we feel confident with their service. Tito and Zac have our complete confidence

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Nancy V.

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2 years ago

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Page 3 of 15

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Review Highlights - Dutton Plumbing, Cooling, Heating

Everyone I talked to from the comfort advisor to customer service personnel showed extreme professionalism and respect.

Mentioned in 6 reviews

Read more highlights

Payless Water Heaters

Payless Water Heaters

(1k reviews)

After 11 years of faultless service my Navien NPE-240A tankless water heater threw an error code…read moreand needed emergency service. The installer was unavailable to evaluate it today so I put it out for the Yelp Pros which is how I got in touch with Payless. Michael int the office reached out to me promptly. Gave me the service fee up front and said they could have a tech present between 10-12 today. Joseph was at my house at exactly 11:00am and went right to work. With the help of a factory tech at Navien, Joseph was able to quickly diagnose and correct the problem associated with that code and didn't require an new parts to make that happen. As I am not a professional, I would have taken Joseph's direction if he had wanted to up-sell me, but he did NOT exploit that opportunity. His honesty, competence and desire to invest in repeat business overrode the pure profit motive and that will serve both he and his company very well. I would not hesitate to contact them again should I need any further service in the future. It's rare to find such honesty in the trades these days.

I had a great experience with both technicians, Danny C and Evan B! You will be so lucky if either…read moretechs get sent to your house because you can tell they're very honest and very hardworking. They take their time to diagnose what issues you may be having with your water heater and they're sooo patient in explaining it to you. They were detailed in their explanation, respectful of the work space, and thorough in the clean up afterwards. They also explain all of the options you can have in terms of repair and/or replacement, financing or not financing -- without any pressure to go either route. We've decided to go with a full replacement of our water heater, which we confidently feel that they will do a great job on. Will come back with an update on how the installation goes after it is completed! **UPDATE** Derrick did an amazing job on the installation of our new tankless water heater! He helped me download the app afterwards and took the time to explain how I could control the temp through the app. I wanted to wait for about a week before I updated my review, just to make sure everything was running smoothly. And we haven't had a single problem since! And I will never take hot water for granted ever again. Thank you, Payless and all of your great techs that helped me with my water heater. Will definitely be referring them to friends and family.

Dutton Plumbing, Cooling, Heating - hvac - Updated June 2026

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