I purchased a 2019 Honda CR-V from this dealership in August 2025, 52,000 miles and within 9 days…read moreof possession the vehicle had a major engine failure. What should have been an exciting purchase quickly turned into months of stress, uncertainty, and constantly having to chase answers. I was told that the vehicle had to be brought back to this dealership because the warranty would not cover the repair within the first 30 days of purchase. However, the dealership then kept the vehicle beyond that timeframe and ultimately processed the repair through the warranty anyway. As a result, my warranty coverage was used to repair a vehicle that, in my opinion, should not have been sold in that condition to begin with. Very sneaky! At one point, I was even made to feel like I was somehow at fault for driving the vehicle--when in reality, I purchased a car to use it, not to worry about whether normal use would cause it to fail. That moment really stuck with me. I was told they see these issues happen everyday to cars that this is normal. I was told the issues were due to the age and mileage for the vehicle. Zero accountability. After finally getting the vehicle back, the same issue happened again not long after. I completely lost confidence in both the vehicle and the dealership's ability to properly fix the problem. I was advised NOT to drive the vehicle off the lot as I would do more damage and warranty wouldn't continue to cover the repairs but they had no concerns on damage or safety having us drive 1.5 hours there twice for repairs. What made this experience worse was the way it was handled at a management level. My interactions with the general manager came across as dismissive and I was appalled by the statements made as they were very unprofessional. Honestly an embarrassment for their organization. I understand that cars can have issues--but how a dealership handles those issues matters just as much. In this case, the lack of transparency, poor communication, and how the warranty situation was handled made an already difficult situation much worse. If you find yourself in a similar situation, know that you do have options. You can file a complaint with the Connecticut Department of Motor Vehicles, which oversees dealer practices and consumer protections. It's called the K-35 Dealer Complaint Form. I'm sharing this so others go in informed. Ask questions, document everything, and make sure you understand exactly how problems will be handled after the sale. Don't count on transparency from this dealership. They won't tell you the vehicle being sold just had a major engine repair 2 days before sale. The same engine repair that had to be fixed twice, among other parts that were affected in the process.

This is a review of the service department…read more After filling out a service request order on the company website, within two days I was contacted back by the sales manager, who facilitated this purchase of the Acura When I test drove the car, the back up camera was on the fritz, and I mentioned it to the salesman So here I called to schedule an appointment and things are going smoothly cool nice job. Thanks for taking care of senior citizens.

Called for a job interview and the owner I'm assuming was very rude. He asked what frame machine I…read moreworked on it took me a few minutes to realize. He then asked what spot welder I used, again it took a few minutes. He immediately said no to my application in a aggressive tone. When I've had over ¹0 years experience in the business. Not a good ower

My car was hit by a garbage truck, and I was panicked trying to find somewhere to get it fixed…read more After a lot of frustration, the owner Ray, did everything he could to get me in ASAP! He made me an appointment within the next few days. I had a long drive over the weekend and was nervous about pieces falling off, so they even found time to squeeze me in that day to make some accommodations so I could use the car. They helped me schedule my drop off, get a rental, and had my car back in less than 2 weeks (it had some serious damage). Everyone at Ray's was so easy to talk to, very reassuring, and clearly cared about my car and the services provided. I would give them more than 5 stars if I could, and I would recommend them to anyone!

I often hear people say they wish they had a car mechanic they can trust. Well the guys at United…read moreAuto are the most trustworthy folks you could find! I purchased my car from them, and have been taking my car to them for years, both under the previous ownership of the Longo's, and under their current ownership, and both have always given exceptional customer service. I don't know of any other car places that give you a ride to work while your car is being repaired. If your car needs a repair, but it can wait, they won't rush you to get it done right away. They genuinely care about your safety in your vehicle. They can also get work done for you much cheaper than other mechanics! They are so accommodating. Even though I no longer work in Waterbury, I will still drive the distance to take my car there. Thank-you all! Bobby, Gary, Dave and everyone else -you're the best! :)

I travel 30 minutes one way (60 minutes) just to bring my vehicle into United Auto Sales & Service…read moreon 219 Congress Ave. in Waterbury, Ct. I am so grateful to have found such reliable, professional and honest mechanics. On top of these incredible traits, they perform the utmost highest quality of work on my vehicle. Their prices are the impossible to beat and is the cherry on top. I bought a car from someone who told me he had always used this place for any work he had ever had to have done on the car I bought from him. He told me to ask for Charlie. That there is no place better, period. I took my 2008 Lincoln MKZ to them in the summer of 2020 for the first time and I was blown away with the way they eased my concerns about my car. They called me every step of the way. They took the time to explain what they found was the problem, then took more time to properly explain exactly what that problem means and then called me first to ask me if I was ok with them going forward to do the work. They went above and beyond to alleviate any stress I was feeling which made all the difference in the world. Before I found Charlie and Bob, my other experiences with mechanics were always very stressful with no communication and I know now after using United Auto that I don't have to worry about any of that anymore. I trust them every step of the way 100%. I trust their whole process and believe with all my heart that they truly look out for their customers. That they value and respect everyone of us and that they take great pride in their work. I have found my mechanics that I will use for the rest of my life. I would never take the chance of ever bringing my vehicle to anyone else but United Auto Sales and Service. I have this overall sense of relief now as well. I know when I drop my car off that it will be an honest assessment that is extremely thorough and that when I pick my car up that it has been worked on by the best in the business. I always have a smile on my face when I first get into my car and start to drive home. I am never disappointed, never. I highly recommend this place for any and everybody out there who are looking for mechanics you can trust, who are courteous, extremely knowledgeable, who take great pride in their work and who perform the absolute best quality of work in the business. There is nobody else and as far as I am concerned, just United auto Sales & Service. I have no idea why my profile says I am from San Francisco, California. Lol.

Now, I'm no mechanic, but I've been working on my own vehicles since I was 14, roughly 40 years…read more Most of the time I can diagnose and take care of all my vehicle repairs and service. But when I have an issue that I can't solve or diagnose, these guys will figure it out, then hand my truck back over and allow me to perform the repair. There are shops out there that will not do this, which is not right. They insist on doing the repair job and charging an astronomical labor fee, plus double what the OEM parts actually cost. Don's Auto will diagnose and then hand my vehicle back over to me as I prefer. I value this and will gladly return the business, also allowing them to handle the big jobs like timing belts. Ugh!

Great guys, great service. So hard to find a shop now where they are honest and have expert tech's…read more Been a loyal customer for years and will continue to bring my work to Don's.

My wife and I had a really positive experience here at Executive Honda while in the process of…read morebuying a new car. In the past, I've experienced high pressure sales and tricks from other dealerships. I know the uncomfortable feeling of being a young woman in a car dealership. I really liked how the staff here seemed down to earth and spoke to us as humans. They weren't calling us and bullying us every single day after visiting to test drive a car, which made us more willing to work with them! I really would recommend Honda in Wallingford for anyone looking to have a smooth experience.

My experience with Executive Honda was really disappointing…read more I called to inquire about a specific vehicle listed on their website. The sales associate (Amber) was nice & forthrite, confirming the vehicle was available & answering all of my questions. The interaction left me feeling positive about this dealership, so I requested an appointment to see that specific car. They confirmed my appointment via text multiple times. The morning of the appointment (that's today!) I decided to text that same number to confirm that the vehicle was still there, as the drive to this dealership is almost 2 hours from my home. They responded & told me that the vehicle was sold, but I should take a look at their other options & let them know which I was interested in so they could have them ready for my appointment. I never showed any interest in their other vehicles. I was very clear that there was one single car I wanted to see, & so that's the car I made an appointment to see. They sold the car & were never going to tell me. They were going to let me drive 2 hours one way to find out the car was gone. That's a really dodgy business practice. Not only will I not be buying a vehicle from a dealership willing to waste my time like this, I'll definitely be advising other people to stay away as well. Amber was a good sales associate & I wish she worked elsewhere.

Denya's did such a great job with my car. I needed two doors, and the car repainted, and…read morepinstripe done to match the other side. They took care of everything from the rental to detailing and waxing my car to topping off fluids and changing a break light bulb. I can't say enough, the shop was so clean and the employees were happy, you can tell they enjoy what they do and are taken care of by the owner. Thanks again Denya's!! Kim Meriden

Highly highly recommend! Ron was great to work with throughout the entire process. Very responsive…read moreand constantly kept me updated. Excellent customer service!

Update Services after 300 miles of travel and camping with my 2010 Winnebago VIA RV, the Cusson…read moreservice on the Drive Chain, Suspension, Tires and overall set up is exemplary, just the satisfaction that the FELL and Drive and overall experience meets and exceeds my expectations. The Finland Nokian Truck Tyres bite the road, braking, grip like a sponge on the tarmac, smooth quiet ride and compounds are unique formula that make them extraordinary on the hot surface roads for this 13000 lb rig. Really Happy and secure with Cusson Automotive Services and Team for their assist with this rig, adding my other vehicles to the Family Services. compliments to the upgrade in suspension components and that ride with the interior level maintaining a perfect "bubble level". Average mileage in the 20's MPH and hums like a Mercedes 3500 with 70,000 miles and 16 year s of driving age. thank you again.! Austin Sheridan & Family

I finally found a reliable dependable honest automotive repair facility with cussion.I am not a…read morecertified mechanic I have been pulling out installing drive trains on older vehicles since I turned 16.I do not allow just anyone to do mechanical work on my vehicles.If your looking for a new place to diagnose any issues with your vehicle by all means drop it off at cussion they will give you a professional diagnosis stear you in the Correct direction to see if its even worth fixing at a fair hourly rate. All repairs are done professionally. cussion has a great team that works together family owned with family values.I drive a older full size diesel you don't drop a vehicle like mine off at any shop.I had several mechanical issues going on with my truck at the same time in a timely manner cussion started from the beginning repairing everything that needed to be done in a timely manner to get me back on the road.If your looking for the best cussion is on the list.​

"Do you remember Hullabaloo, Upbeat, Shindig and Ed Sullivan…read moretoo?. Do You Remember Rock 'N' Roll radio?" (The Ramones) Quick question: which circle of misery do you dread most--doing your taxes, shoveling that cement grade driveway snow, or buying a car? Good news: I'm officially crossing one torment off the list, because our trip to Sullivan Honda was shockingly fantastic. Dave Paolino was just sensational. He was personable and not pushy or aggressive. We got a fair deal on a wonderful new 2026 CRV and a good value on our trade-in. Sullivan was the third dealer we visited, and the difference in how we were treated was noticeable. One dealer, after we spent fifteen minutes at his desk going over everything, didn't even ask for our names and contact information after we got up to leave. In another dealership, one salesman handed us off to a rookie after a few minutes who probably knew less about the makes and models than I did. We had a positive experience at Sullivan starting with the minute we walked in. After Dave introduced himself, he walked us around the showroom and the lot, answered our questions, explained the new features and technology that are light years beyond what we had in our ten-year-old model, and sent us off on a solo unaccompanied test drive. He looked at our existing car and soon wrote us out a clear to read written proposal with trade-in allowance for a new one. We wrapped things up a few days later and now have that brand new CRV. I must admit that navigating that Infotainment screen is a bit challenging and I need to get better at using the maps, apps, music, etc. I also want to give a shoutout to Sam the Android Tech and John in Finance who helped us along the way.

I purchased a used vehicle from Sullivan, specifically The internet sales team and Will Guido…read more Overall, I had a terrific experience. They treated me very fairly. I am happy with my purchase and would return to the dealership for a future vehicle.