Went to get an oil change and they told me that I was getting full synthetic oil, but when I looked…read moreat the paper it said synthetic blend. After my car was they gave just gave me the paper work and walked away didn't explain the what was done or needed to be done. So I try to call because and get an explanation if I had to bring my car back soon for an oil change have been able to talk to anyone! 3/10/26 still haven't heard back from Schaller Acura they said someone was gonna reach out to me!

From sales to service they have you covered with quality service... granted they have new sales…read morepersonnel on my most recent visit, they still carry the good customer service etiquette. The vehicle sell themselves .

"Do you remember Hullabaloo, Upbeat, Shindig and Ed Sullivan…read moretoo?. Do You Remember Rock 'N' Roll radio?" (The Ramones) Quick question: which circle of misery do you dread most--doing your taxes, shoveling that cement grade driveway snow, or buying a car? Good news: I'm officially crossing one torment off the list, because our trip to Sullivan Honda was shockingly fantastic. Dave Paolino was just sensational. He was personable and not pushy or aggressive. We got a fair deal on a wonderful new 2026 CRV and a good value on our trade-in. Sullivan was the third dealer we visited, and the difference in how we were treated was noticeable. One dealer, after we spent fifteen minutes at his desk going over everything, didn't even ask for our names and contact information after we got up to leave. In another dealership, one salesman handed us off to a rookie after a few minutes who probably knew less about the makes and models than I did. We had a positive experience at Sullivan starting with the minute we walked in. After Dave introduced himself, he walked us around the showroom and the lot, answered our questions, explained the new features and technology that are light years beyond what we had in our ten-year-old model, and sent us off on a solo unaccompanied test drive. He looked at our existing car and soon wrote us out a clear to read written proposal with trade-in allowance for a new one. We wrapped things up a few days later and now have that brand new CRV. I must admit that navigating that Infotainment screen is a bit challenging and I need to get better at using the maps, apps, music, etc. I also want to give a shoutout to Sam the Android Tech and John in Finance who helped us along the way.

I purchased a used vehicle from Sullivan, specifically The internet sales team and Will Guido…read more Overall, I had a terrific experience. They treated me very fairly. I am happy with my purchase and would return to the dealership for a future vehicle.

My recent experience at Executive Acura, particularly with Jon, was nothing short of exceptional. A…read moremonth ago, when we first stepped into the dealership, Jon warmly greeted us and offered his assistance, despite knowing we weren't immediately looking to buy. His genuine approach and willingness to help left a lasting impression on us. Returning today, our decision to purchase was influenced primarily by Jon's exemplary service during our initial visit. His knowledge of Acura's current offerings and future features was impressive, and he patiently addressed every question we had about the car we were interested in. Despite juggling multiple customers, Jon ensured we were attended to promptly, and our transaction was completed efficiently. Unlike experiences at other dealerships that often involve lengthy waits and back-and-forth negotiations, Jon's professionalism and dedication to customer satisfaction made our visit seamless and enjoyable. His ability to provide top-tier attention to each customer, even while busy, speaks volumes about his commitment to excellence. Today, with Jon's assistance, we purchased a 2024 Acura Integra for my husband, a decision we made swiftly and confidently. I am already looking forward to returning to Executive Acura to work with Jon again when it's time to trade in my current MDX. In addition to Jon's outstanding service, Executive Acura consistently delivers the best customer experience with its professional staff. I cannot recommend Jon and Executive Acura highly enough, and I will definitely be referring friends and family to Jon for their future car-buying needs. Thank you, Jon, for making our car-buying experience truly memorable! Josue was awesome as well!!! He helped with the finance process!

A year ago i manifested in getting a 2020 MDX. Wanted black but then months ago i test drove a used…read moredark grey one from a used car dealership in Watertown. Test drove and didn't like it. Waited months later and after my car accident i searched high and low. Spoke on the phone with sara the online rep over at Acura by Executive and set an appointment to come same day. I dealt with salesman Jonathan Escoto, and Austin. Who got me the best interest rate, and got me in the car i longed for within 2days! The service, professionalism and environment was beyond expected. I would buy my next vehicle from here. #AcuraIsFamily

This is a review of the service department…read more After filling out a service request order on the company website, within two days I was contacted back by the sales manager, who facilitated this purchase of the Acura When I test drove the car, the back up camera was on the fritz, and I mentioned it to the salesman So here I called to schedule an appointment and things are going smoothly cool nice job. Thanks for taking care of senior citizens.

I purchased a 2019 Honda CR-V from this dealership in August 2025, 52,000 miles and within 9 days…read moreof possession the vehicle had a major engine failure. What should have been an exciting purchase quickly turned into months of stress, uncertainty, and constantly having to chase answers. I was told that the vehicle had to be brought back to this dealership because the warranty would not cover the repair within the first 30 days of purchase. However, the dealership then kept the vehicle beyond that timeframe and ultimately processed the repair through the warranty anyway. As a result, my warranty coverage was used to repair a vehicle that, in my opinion, should not have been sold in that condition to begin with. Very sneaky! At one point, I was even made to feel like I was somehow at fault for driving the vehicle--when in reality, I purchased a car to use it, not to worry about whether normal use would cause it to fail. That moment really stuck with me. I was told they see these issues happen everyday to cars that this is normal. I was told the issues were due to the age and mileage for the vehicle. Zero accountability. After finally getting the vehicle back, the same issue happened again not long after. I completely lost confidence in both the vehicle and the dealership's ability to properly fix the problem. I was advised NOT to drive the vehicle off the lot as I would do more damage and warranty wouldn't continue to cover the repairs but they had no concerns on damage or safety having us drive 1.5 hours there twice for repairs. What made this experience worse was the way it was handled at a management level. My interactions with the general manager came across as dismissive and I was appalled by the statements made as they were very unprofessional. Honestly an embarrassment for their organization. I understand that cars can have issues--but how a dealership handles those issues matters just as much. In this case, the lack of transparency, poor communication, and how the warranty situation was handled made an already difficult situation much worse. If you find yourself in a similar situation, know that you do have options. You can file a complaint with the Connecticut Department of Motor Vehicles, which oversees dealer practices and consumer protections. It's called the K-35 Dealer Complaint Form. I'm sharing this so others go in informed. Ask questions, document everything, and make sure you understand exactly how problems will be handled after the sale. Don't count on transparency from this dealership. They won't tell you the vehicle being sold just had a major engine repair 2 days before sale. The same engine repair that had to be fixed twice, among other parts that were affected in the process.

Honest quality auto care . I have been a customer for 25 years . It is a family business on their…read morethird generation

I highly recommend Middlesex Auto Center! They are truly wonderful. I needed help with my car and I…read morepulled in and they sent a tech out right away to help me. I was very satisfied with the work and they were friendly and kind.

Fair prices good quality workmanship honest understanding and good business great experience for a…read morefirst time customer recommend this shop to family and friends and people for repairs

I got a flat tire while driving down 66, I pulled into this garage and even though they were…read moreextremely busy they made time to help me out and plug my tire on zero notice. Awesome price too! I highly recommend this place.

Our family has done business with the Cerruttis for atleast 40 years. They…read moreare people of integrity and skill. The recent mishap with our Honda Insight seemed impossible to fix, but Sean did a beautiful repair, showing no signs that the car had ever been damaged. In addition, he washed and cleaned the car inside and out. It looks like new! I am deeply appreciative of his work and kindness.

A+ Couldnt ask for better quality and nicer people! Mario, steve, and Sean have all towed me at one…read morepoint and i wont call anyone else. I've purchased a car from Mario and couldnt be happier with the vehicle. They do top notch mechanical and auto body repairs.

Update Services after 300 miles of travel and camping with my 2010 Winnebago VIA RV, the Cusson…read moreservice on the Drive Chain, Suspension, Tires and overall set up is exemplary, just the satisfaction that the FELL and Drive and overall experience meets and exceeds my expectations. The Finland Nokian Truck Tyres bite the road, braking, grip like a sponge on the tarmac, smooth quiet ride and compounds are unique formula that make them extraordinary on the hot surface roads for this 13000 lb rig. Really Happy and secure with Cusson Automotive Services and Team for their assist with this rig, adding my other vehicles to the Family Services. compliments to the upgrade in suspension components and that ride with the interior level maintaining a perfect "bubble level". Average mileage in the 20's MPH and hums like a Mercedes 3500 with 70,000 miles and 16 year s of driving age. thank you again.! Austin Sheridan & Family

I finally found a reliable dependable honest automotive repair facility with cussion.I am not a…read morecertified mechanic I have been pulling out installing drive trains on older vehicles since I turned 16.I do not allow just anyone to do mechanical work on my vehicles.If your looking for a new place to diagnose any issues with your vehicle by all means drop it off at cussion they will give you a professional diagnosis stear you in the Correct direction to see if its even worth fixing at a fair hourly rate. All repairs are done professionally. cussion has a great team that works together family owned with family values.I drive a older full size diesel you don't drop a vehicle like mine off at any shop.I had several mechanical issues going on with my truck at the same time in a timely manner cussion started from the beginning repairing everything that needed to be done in a timely manner to get me back on the road.If your looking for the best cussion is on the list.​