Cleaners are very thorough and professional in making sure they complete the job to your satisfaction but phone staff could refine their information regarding advising customer when there's a delay and a attitude change when the customer needs back to call to get updates read more

This is the best service of cleaning I've had in awhile. I've genuinely been extremely happy since and I will continue to use them weekly. If you're going somewhere else you're missing out on good prices as well as quality service. As a home with 2 pets quality and deep cleaning is a must. You should look no further. It was significant that they were one of the best cleaning crews I've ever had. 12/10 would recommend and with a crazy active lifestyle and a military SO, we never know what time works for us but their schedules are flexible and the cleaning quality is SUPERB. read more

They were on time. Did not complete all items on checklist and had to rush off. Made it seem like it would be too much money for me to pay or they were dragging out time. Try someone else read more

I was happy with this service. Cleaner arrived on time, was pleasant and worked hard and charged me the agreed upon rate.

My family owns an apartment in the area that we rent out regularly, and we have always used E&K Cleaning after clients rent out the property. The messes we need cleaned can range from the typical mess left by guests to the messy aftermath of a party, but whatever it is, E&K Cleaning has taken care of it and always restored the apartment to its former glory. I was finally compelled to write a review because they have always been so reliable and consistent with their service, I would recommend them to anyone in need of trustworthy and thorough cleaning services. read more

The cleaning crew was good, they did a decent job, but it was very overpriced. Unfortunately I wouldn't hire them again at that price.

Overall I was very impressed with this company and I'm glad I hired them. The manager was extremely responsive and accommodating.I would highly recommend this company to anyone wanting a detailed and professional cleaning. They have reasonable pricing and great cleaners! read more

As far as being on time, I would rate this company poorly, we used them for our rental property, I made the appointment on a Friday, and it was schedule for a Monday. We were told that they would arrive between 10-11am. I even got a phone call on Saturday to confirm. My husband waited around and no one showed. I called, and they were running late, so he said they would be there by 1230. Come 1230 still no one was there, I called back again, now they are late again and wont be there until 1-2pm. Why weren't we called to be notified? So, in order to rectafy this they gave us $25. off for the first hour. As for the cleaning, they did do a great job cleaning, once they showed up. The previous tenant had left the place a mess, and they did a very good job cleaning everything. I can recommend for cleaning, but I can't recommend for customer service. read more

E&K clearers are the best!! Over the years I have tried several cleaning companies but this one is by far the best in terms of professionalism, flexibility, thoroughness, cost and customer service. I started my search on the Internet at 5 am on a Saturday morning looking for a licensed and bonded cleaning company who could work on a Sunday downtown Chicago, the next day, and I found E&K. Their name popped up on a search for the best cleaning companies in Chicago. I called them at 8 am and was able to schedule a cleaning for the next day. Please note that lots of cleaning companies will not make an appointment for you on such short notice and very few will work on Sundays. I was already impressed. The two ladies showed up on time and after a quick tour of the place, they went to work. When I returned home, I noticed the difference with my first step inside the door. The floor was sparkling, and everything was in much better order than it was when I left and the place smelled clean, not like chemicals or perfume. Beyond the fantastic job that was done, they also did many things I did not expect. For example, they vacuumed and ordered my closet and they washed the dishes in the kitchen sink. Most cleaning companies would not dare do this but they did. What a pleasant surprise. To top it all off, their rates are very reasonable. These guys are tops for me. They have made me a regular customer. It is a pleasure to come home to a nice clean house. read more

It's taken me too long to sit down and write this but I cannot say enough positive things about the EK Cleaning! We purchased a house where many cats lived. The house is great but I am allergic to cats and I had the house we were selling to clean. Luckily I found EK Cleaning. My new house was clean and fresh and I never had a single allergic reaction! The products they use are all safe to use and I continue to use them every day. Thank you doesn't seem like enough to say but to Agatha and her team "THANK YOU"! I would encourage you to try this cleaning company. I promise you won't be disappointed! read more

I found E&K cleaning service after a quick online search. I've had another big name company clean for me before and I didn't feel like they did a good job. They got the surface, but that's about all. I gave them a try and am so glad I did. We had the initial cleaning a couple of weeks later and have had three biweekly cleanings since then. Oh, my! They do such a good job. The house sparkles when Izabella is done. She is awesome! I cannot say enough good things about the cleaning. She spends about four to four and a half hours each time at my house (2,200 square feet) and does such a good job. She gets to work as soon as she arrives (which is always on time!) and is careful as she works. I haven't had any concerns with her being in my home, with or without me here. I highly recommend Nook and Cranny for anyone who needs their home cleaned and maintained! read more

We have used several cleaning services over the last 6 years. E&K maids has been one of the best! They show up on time, are very friendly, have a fair price and do a great job! It always feels great to come home to a clean house and my wife is always in a good mood. Ha! Their girls are trustworthy and hard working and I have recommended them to all 2 of my sons so that I will have happier daughter in laws. Ha! Thanks Ek! read more

Let me just start by saying I have never used a cleaning service before. I was hesitant to call but I had family coming in and really needed the extra help to prepare for their visit. I was initially just going to call around and get some pricing and feel out the whole process. I called E&K cleaning service first and got someone within just a few rings. I told her my situation and listed off the spaces I needed cleaned including the areas I really wanted some extra attention to. I was astonished that they came in a crew of 1-3 people and had everything with them to clean my home. I asked a bunch of questions and probably drove them crazy with how picky I was. However, every question was answered and they made sure to give me all the information I would need to make a decision. The company just seemed so transparent about how they operated that I decided to just go ahead and book the clean. It was for the day before my company arrived and I was nervous about it not going well. I have heard horror stories from many friends. However, my experience has been far from the "norm." The team showed up during the time frame as promised, they were a team of 3, and had all their cleaning supplies. They came right in with smiling faces and got right to work. They worked magic in my home while I was there. I had to leave early to for an appointment and told them how to lock-up when they were finished. When I returned home, I had a surprise at every turn. By surprise, I mean I could not believe how CLEAN everything was and the things they cleaned. I could just spend hours admiring the work these fine ladies did in my home. I have spent all morning referring them to all my co-workers. E&K cleaning service even spent a few minutes to give me a call the next day just to make sure I was happy with everything, and as you can see I am one very satisfied customer. I cannot wait to call again for another clean! read more

Our experience with E&K Cleaning has been excellent! We have had other cleaning companies clean our house, but none has matched their attention to detail and thoroughness! Our house is left completely immaculate from top to bottom, and they are always more than happy to accommodate any requests or feedback. We wholeheartedly recommend their services to anyone who appreciates a job well done! read more

I was looking for a cleaning company for a really deep spring clean. I saw a special deal in E&K cleaning service so I called for more information. I was contacted a day later by an account coordinator who set me up for a deep clean starting at 11:30AM. They arrived promptly and brought their own equipment and supplies. They immediately got to it in our upstairs area. They were up there for about three hours. When I looked it over there was not a speck of dust or dog hair anywhere. The bathroom and shower enclosure were as clean as the day we had them installed. They then proceeded to tackle the downstairs: kitchen/dining/living rooms, two bedrooms and a bathroom. They spent another three hours and again, all signs of dog were eliminated (if only temporarily). Every surface was wiped clean, no grease was left anywhere, cabinet doors were wiped down as well. The attention to detail was wonderful. The carpets were clean and the kitchen floor was thoroughly washed. I looked over the entire house and told the ladies how lovely it all looked. I also gave them a 20% tip for all their hard work. I am planning to hire them for a regular twice per month cleaning. I recommend E&K cleaning service based on the results of my experiences. read more

Isabella came to clean our house today, and I am so, so impressed. She did an amazing job. My house is pristine. She even scrubbed our high chair. I couldn't be happier. To top things off, they are so affordable. read more

First cleaning was good, next was not. The last cleaning I wanted to switch employees (Ivanka did not do a good job). They said they would switch the next time. She came & did a terrible job, didn't even clean my master shower which I asked specifically to focus on. I asked to have someone come to fix it, which they obliged since I sent them pictures of my obviously still dirty shower. However, it was a holiday weekend & we were out of town. They wouldn't extend their policy by one more day to accommodate the holiday. I tip very well & have been loyal to them. It's sad they would lose business over one day? She also used a smelly rag in my daughters bathroom & let garbage juice leak from a garbage bag across my floor & entry was. It was a nightmare. I feel like I shouldn't have been punished for her subpar job. Sophia was a great cleaner, use her, hot Ivanka if your going to stay with this company. I will be finding someone new. read more

E&K Cleaning did not provide the cleaning service they committed to, and then sent me to collections with no warning or follow up. I requested they clean my apartment prior to moving in, and I was at work at the time and unable to supervise. When we arrived at the apartment less than a day later, it clearly had not been cleaned. The floors were so dirty our feet were black, the cabinet doors in the kitchen were so covered with grime they were stuck shut. Additionally, when we arrived at the apartment, there was no bill or service ticket to indicate they were there. When I followed up with E&K Cleaning telling them I refused to pay for the service since it was not rendered, they promised to follow up with me and did not. Several months later, they sent me to collections with no warning and I was forced to pay the bill. Not only is this unfair business practice, it is unethical and just plain thievery. I will never solicit their services again. read more

I have had a great experience with E&K cleaning service. After my first appointment, customer service contacted me to see how it all went. In addition to this, all cleaners were very polite and made sure to ask me exactly what I wanted done. Also, they put all of my things back where they found them , which is an awesome touch. The rates are extremely affordable, and I've even booked a bi weekly cleaning to keep my apartment spotless. In a city like Chicago there's just no time to do it yourself. I don't know what I'd do without it. Thanks everyone at E&K cleaning service. read more

I would give E&K Cleaning Service zero stars, if it was allowed by Yelp. My husband and I have had nothing short of a customer service nightmare after hiring this firm. There was zero consistency with this firm - some weeks the house would be spotless. Other weeks, not so much. Some weeks they used our cleaning products. Other weeks, they used their own. Some weeks they would clean our finished basement. Other weeks, they wouldn't touch it. They never once attempted to remove pet hair from any of our furniture, despite our asking and leaving out our own lint rollers. My husband spent hours on the phone with this company trying to manage the weekly cleaning and it was just too much hand-holding for such a small, 1,200 square foot house. Our biggest issue came after we brought our newborn daughter home and during the entire duration of my maternity leave. We had KINDLY asked to be made aware of when they would be arriving every week so that I could plan napping accordingly. They would often only give me a 3 hour window, and then would consistently call to say it would be later and later. Imagine how stressful for a new mom this would be when you have a tiny, napping newborn and your cleaning service arrives 45 minutes early (or late) and you are forced to wake her to move her. The final straw was when I finally had her down on afternoon and within five minutes they called to say they were five minutes away. I asked that they kindly come an hour later and the driver said that wouldn't be a problem. Then my husband received a call from the CEO saying that was an outrage that we could communicate with the driver and that they wanted to end our agreement with them. DO NOT HIRE THIS CLEANING SERVICE, especially if you have a newborn at home, or you will regret it! read more

We learned of E&K cleaning service through a friend - we had never hired a professional cleaning service before, so we put a lot of trust into this recommendation. Soon after we reached out for a quote we had a note back with all the information we needed. Communication prior to our appointment was excellent. They were super flexible with scheduling our cleaning day on the time and day that worked best for us. We were able to take care of everything through email which was really convenient for me. The cleaner was wonderful. Timely, careful, friendly and super professional. She listened to our instructions and requests and made our place look & smell amazing. We had a couple of areas of feedback after our cleaning, which we were able to communicate back to the company with ease. They were also great about helping us set up a cleaning schedule for the year that fit our budget and comfort level. That was really appreciated. We are so impressed by E&K cleaning service and highly recommend them to our family & friends read more

I LOVE THIS CLEANING SERVICE! I have used them for over 1 year. They did my move out cleaning at my old house and they clean my house 1x per month right now. It is the best service around. I could not be happier. NEVER any problems. They are also very reasonable compared to other companies. It is the best feeling when I come home to a clean house! My house is entirely wood floors and they shine like new after a cleaning. They also clean my kids' bedrooms and do my dishes as well as change all the bedding. I love this company!!! You will not be disappointed!! read more

E&K was mediocre at best. Scheduling was easy. I requested a quote online, they called, we chatted, and I booked. I asked for two people. The day of, they arrived a little earlier than planned, which was fine. But. It was one person. I requested two. I was told by the dispatch that she would stay until she completed. My point was that I didn't want someone there for 5 hours (vs 2 people at half the time) as I needed to go leave to go pick up my son at some point. She did an OK job. If I had the time, I could've done what she did and in some cases, better. She saved the kitchen and family room for last - the Kitchen is where I really wanted a good cleaning. I felt because she was already there for 4+ hours, she rushed at the end and obvious places that should have been cleaned or wiped down were not. I ended up having to do some extra cleaning on the areas she didn't do after she left. This was my first time ever using a cleaning service and was very excited to see good results but it was just average. I probably would not use E&K again. Plus side was that she was nice. read more

The supervisor escorted a cleaning crew of two women. He was very helpful and explained to us what they were going to do and what chemicals they were going to use. Note that we wanted green cleaning products. He also explained the prices before started the job. I will be using E&K for my next cleaning. Two thumbs up. read more

- Unnecessary drama and egoistic behavior. -They don't want feedback from customer. The service started off great with immediate scheduling and timely arrival. The lady who came to clean was shown the home and she said it would take 4 hours for which I agreed. She could not speak English so I made sure to convey the work needed to be done at some places. I was in the same floor doing my work while she cleaned the other parts. I told her what had to get cleaned and when she missed a huge spot on the kitchen floor. She took nearly 2 hours for the kitchen and living space and was fairly slow. The appliances on the counter were not cleaned and the stove had the oxiclean that was not wiped off. By the time I went up to give her replacement shower liners, she gave the phone to speak to the employer. She said the cleaning lady needed more time. I asked the employer to tell me how much time and did mention that she was quite slow. In a matter of minutes this cleaning lady is screaming on the phone and her employer says she wants to leave immediately. Apparently I was following her. I was annoyed about the drama and threatening. I calmly handled the situation and said I am ok however long it takes, but to complete and leave the job. To give her the space I left her alone and I am Left with dirty baseboards, cobwebs that were not cleaned. The kitchen appliances on the counter (cooker, kitchen aid, kettle) Her highness did not want to be told what I was paying good money for. On top of all this I was portrayed as if I was not treating her well, in fact I was more than respectful and only attempting to convey my requirements with actions. I however said thank you and helped her to dispose the garbage but she was so arrogant. The work was very mediocre. I think the company is good, I could have got a better person. read more

First time using E&K Cleaning. Isabella cleaned my condo today and did an amazing job. She was timely, very courteous and thorough. Would definitely use this service again. Place is super clean without that harsh smell some types of industrial cleaning chemicals have. read more

Hiring a cleaning company was very difficult for us. We had to go out of our comfort zone to hire a trust worthy company. We stumbled across E&K Cleaning Services and decided to book a cleaning with them. Customer service was very helpful, they were very elaborate with prices. read more

I have used E&K several times and I hired them because they are insured, licensed, and bonded and they have Worker's Comp. which is very important to us. We also needed a company trust worthy. Till this day I have no complaints and I highly recommend them. read more

I just used this service last week Thursday and I had a very good experience with this company. Everything was done to my satisfaction and I couldn't be happier. The cleaners made sure that every spot was cleaned. I will use the service on a regular monthly schedule and I am excited for my next cleaning experience with this company. Thank You! read more

Never again will I ever use E & K Cleaning! My appointment window was from 8am -10am which is fine. If you are going to be late and you are a business providing service it's common courtesy to call the customer. When I sent a message to your company to confirm that your team will be at my home when within that appointment window and then receive a call saying they were at the location at that time frame. I'm seating here waiting and you boldly lie on phone to me that is to much!! I'm not willing to pay for lies, excuses, nor to the inconvenience!! I may have to wait another week to get the service I'm request but I rather pay a company that my time and my money matters!!!! I only wish I could give them a rating of zero stars. read more

We had e&k out for the first time two weeks ago. Here is the e-mail that I sent following their visit and have still not received a response. To Whom it May Concern: On Thursday of this week we had cleaners out to our home. My understanding for this cleaning was that we would have 3 hours of cleaning for the first time and recommendations would be made from there for future time needs. Our first negative encounter happened with the man who came with the women who cleaned our home. He walked in and immediately (before looking at ANYTHING) claimed it would take 5 hours to clean our home. Now, I understand that our house has decent square footage, but it takes me alone 2.5 hours to clean, so this seemed absurd. We let him know our priorities for being cleaned in 3 hours with an understanding that everything in the house may not be cleaned. I was happy (although not surprised) to see that it actually did take a total of 3 person hours and they got to everything. Sure there was some cleaning powders left on the floors and a few minor details, but I was generally pleased. Until I walked into our very underutilized front room this afternoon to realize that while vacuuming a paint can was knocked over and spilled all over our carpet. Please have a manager call me as soon as possible to discuss these concerns and rectifying the problem with our carpet. read more

I wish there was an option to give 0 stars. DO NOT LET THESE PEOPLE INTO YOUR HOUSE. We scheduled a post-construction cleaning for our 1900 sq ft house, one woman showed up 30 minutes late, when asked if there would be more women coming to help, as requested, she didn't know. A few hours into the cleaning, I got a call that one of the windows broke, mind you we have been doing construction in the house for over a month and never had any problems with things breaking prior to hiring E & K. The cleaning lady couldn't get her story straight about where she was in the house when the window broke. Long story short, we asked the cleaning lady to leave and informed them we would not be paying for their service. This company is sketchy at best. Do yourself a favor and steer clear of them. read more

We use this cleaning service at our office. They are always thorough and highly responsive to any special requests we make. Somehow they manage to keep the place clean without making it feel like they even came in which is wonderful. IT allows people to feel comfortable leaving things out such as projects and paperwork without having to worry about anything getting shifted or lost. Thank you E&K for making our workspace look and feel so clean! read more

ZERO STARS!!!!! DO NOT HIRE!!! Tried to get them in to do a clean up after a renter move out and extermination. After many calls finally got them in. Two people came and with in minutes came running out stating they saw 1 bug and refused to go back. We talked to the office and they stated they could have another crew come in to do a more detailed cleaning and wanted payment for 2 days in advance payable when they got there and "if" they didn't get it all done they would come back the next day to finish. Came to an agreement to pay them for the one day and if they came back they would be paid for the next day and appt was set. They never showed and never called. They weren't hearing from the person who was to be going and would call back. Again no call. Finally called them again and they stated they would not be coming because there were bugs. Yep, only house on the planet with a bug in it. DONT USE THESE PEOPLE!!!! WILL CONTINUE TO FIND WAYS TO POST NEGATIVE REVIEWS ANYWHERE I CAN. read more