If we could give more than 5 stars, we would! ProTemp Control is owned by James Duffy, and he…read morerecently installed the dual fuel gas furnace and heat pump in our home (we used the Fortis BC rebate program). First of all, his quote came in approx $2000 below the next nearest quote (he installed Carrier products, so very well rated and established). We actually got six different quotes, and his was by far the best. Second, even though he works on his own, he is the most dedicated and conscientious tradesman we have ever dealt with! He took approx a week remove our old furnace; replace duct work; install the new heat pump and pad; and change out our existing thermostat. Third, he explained everything (numerous times!) in layman's language, and made everything easy to understand. He was so patient and approachable. He kept us up to date on exactly he was doing every single day, and gave us options where they were available. If you have any HVAC, heating, air conditioning, furnace, fireplace, or other "heat control" questions or concerns, make sure you get a quote or talk to James at ProTemp Control. We can't recommend him enough! Thank you James!

A very comprehensive review and estimate for all of the heating, cooling, ventilation systems…read more Excellent advice on how to optiins. Loved that I called you got back to us right, your owner was already coming on Gabriola Island and added to his day. That is responsive! We look forward ti installing the suggested systems with you and expect it will all be smooth sailing with rdn and our woodstove. Thankyou. Susan and Sandy

While I was out of town in Dec 2021, I was notified that my furnace was making a huge , huge noise…read more In deep snow, a rep of Bryans went to my house and assessed the situation. A new motor was installed in Jan 2022. When another matter of concern later arose, Bryans also went out to check. Then in Sep 2022, I needed a condensate pump for my furnace which is at least 17 years old. A new pump was installed in 2 days, and the job done by Paul took only 1/2 hour. It is a great blessing to know that Bryans' entire staff live and work by such an excellent code of service. I can close my eyes and know that they will be dependable and trustworthy. God bless everyone at Bryans Mechanical. A million thanks !!! Joy L - Nanaimo BC

The following review is my personal opinion…read more Long story short: I ordered a $15K heat pump system. It was installed well but not without me having to ask for every single thing over and over. Most importantly, in their hurry to make a sale, The Comfort Group have made a mess of my $4K BC Hydro rebate, of which I am currently still out $2,500. Now, they're stonewalling me and I have gotten a lawyer involved. I don't recommend this company to any home owners. On August 8, 2025, advisor Scott Sawicki came to do a walkthrough of the house. He seemed straightforward and direct and drove a hard sale. Because he promised to take $500 off the sale price (if I book the installation as soon as possible) and to arrange a $4,000 BC Hydro rebate, I considered my options and signed for the $15,456 system. This was a significant expense that I put on my credit card and transfered to the line of credit that I keep for these types of large house projects. This was also when the trouble began. Communication became extremely sparse and difficult almost as soon as I signed on the line that is dotted: I had a simple question about warranty registration and another about brown Fortress (protective sheathing for the pipes and cables), but it was difficult to get any specifics from Scott and I had to call the office. Eventually, I got word about the installation that then took place on August 11. The installers were very hardworking and professional, but the one day wasn't enough and the installation had to continue on August 12. It took weeks for the remaining Fortress pieces to be put on. But this was only half the trouble. A few days after the installation, when I spoke with Scott on the phone, he told me that he's made a mistake on the calculations for my $4,000 BC Hydro rebate and that he'd take care of it--with The Comfort Group either installing another unit or reimbursing me. When we spoke a few days after this, I became distressed to learn that Scott went ahead and submitted the rebate application without my involvement or consent (our previous agreement was that he's give me the calculations and I'd send in the forms). In retrospect, it's obvious that Scott knew that he made a mistake (he told me something wishy-washy about the rules for BC Hydro rebates changing--if he's a professional, he should've known about this in advance) and then tried to cover for it. Sure enough, by September 15, BC Hydro have told me that they needed a home visit. This is when I knew that I've been screwed over. I asked Scott to call me--no response. I called him; he said everything would be fine. I didn't believe him, so I tried to get in touch with sales manager Brittany Froese, who also fed me the same line and said that The Comfort Group would be happy to work with me or even reimburse me. They were both wrong, and now they began to avoid responsibility. By October 7, I got a letter from BC Hydro stating I would be getting only $1,500 back out of the $4,000. I was now $2,500 out. On October 8, Brittany wrote to me that she was working on my Fortis (?!) rebate. I wrote back, explaining that the rebate was with BC Hydro. She responded with "Rest assured either way we will get something sorted for you. Chat soon!" I followed up with Brittany on October 14 but received no response. On October 20, I wrote to Brittany and told her that I've already received the $1,500 rebate and was now under undue hardship due to the missing $2,500 which I need to place back on my line of credit. I set a boundary that, if I do not hear back by October 24, I would have to contact a lawyer. It is now October 24, and I have proceeded as stated. As you can see, The Comfort Group doesn't care about its customers. They will say anything just to make a quick profit. I recommend steering clear. Caveat emptor.

had maintenance done. Chey was fantastic. She cleaned the area up, turned off the lights and wore…read moreshoe protectors on the living room floor. She also recommended some preventative measures we could take which we are following up on. A job well done. Harold

Set an appointment for the next day and he arrived right on time. Explained in easily…read moreunderstandable terms what he was doing. Despite the furnace having not been serviced in over 10 years, he quickly corrected a longstanding issue (someone had installed the wrong flow/style nozzle). He made recommendations as to what to do to avert an upcoming issue that we had noticed before contacting him. The controller is becoming unreliable, it's well over 20 years old. No pressure to install right away, said when it ultimately "goes" he has replacement ready to put in. Going to have him service the furnace yearly now. It just makes sense to. Prompt, friendly, honest, patient, knowledgeable, and reasonably priced. What is not to like? Already set a reminder for early next fall to call him for annual service appointment. Definitely recommend this business.

We knew we needed a new furnace when we bought our house a few months ago and also wanted to add a…read moreheat pump. We did some research and got 3 quotes from local companies that all have very good reputations. We decided to go with Servicexcel even though their quote was about $800 more than the others. The main reason we went with Servicexel is that they quoted on higher quality equipment and their system designer took the time to explain why, in plain simple language. Plus the equipment they quoted on have a better and longer warranty. After they provided the quote, they were very quick to answer all our questions. The ladies that answer the phones were very knowledgeable and prompt to help however they could. They also took the extra step to arrange for the rebates that we qualified for. Once they started to do the install, the technicians both were very knowledgeable and able to explain what they were doing and were very efficient. It was not the easiest install (due to the cramped and awkward furnace room and crawlspace), but these two technicians took it all and made it look much easier than I thought it would be. During the install they were very good at keeping the area clean and went through the whole area afterwards to vacuum up and make sure everything was back to normal. I would highly recommend Servicexcel and their dedicated employees to anyone that needs any type of HVAC service or replacement.

Just had our furnace serviced and couldn't be happier with their work and courteous behaviour…read more Helped us out with checking on warranty for problems we were having and phoned us right back . We are very pleased with company and employee and would recommend them. Thank you for taking the worry out of our hands

I called Karan to fix a leaking washing machine. Karan was very responsive to my questions and…read moremade time to come and fix my problem the very same day I contacted him. He arrived on time and worked diligently to fix everything properly. His rates are very reasonable and he works hard. He followed all Covid protocols and was very respectful of the property. I will call him again if I have any future plumbing issues.

Karan is brilliant. He cleared my clogged apartment bathtub. He was intouch with me so I knew when…read morehe would show up and didn't need to hang around my apartment all day. We spoke about what would be best to keep this clog from happening again. He also was prepared for and adhered to the Covid precautions. I highly recommend him.

Electrician came to my house for 8 minutes, told me a new outlet wasn't possible without "tearing…read moreout your whole ceiling". Got an invoice for $134.40 for their minimum call-out fee. I called to try to discuss the bill and no one would call me back. I understand the need for a call-out fee, but I think this is quite high. Other electricians in my area (Nanaimo, BC) have free estimates, so I'd recommend using one of those companies.

As newcomers to Nanaimo some months ago and having purchased a property without a personal visit…read morefrom 3,000km away or (laugh) a home inspection in a tight market, we encountered a couple of electrical anomalies. They were not dangerous, just mysteries which had to be resolved. DenMar came to our rescue promptly and at a reasonable cost. We have since used them on a couple of oher jobs and can't recommend them highly enough.