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    E-Z Pay Cars

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    11 months ago

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    Starling Buick GMC Stuart

    Starling Buick GMC Stuart

    (112 reviews)

    My Service Advisor Heather Semonish is outstanding. I trust…read moreher advice and her expertise and professional manner. She thoroughly explains and always explains in detail. Thank you Starling for having a professional and knowledgeable advisor such as Heather Semonish as part of your dealership, she is a true gem!!!

    I deliberately waited until the transaction was completed before leaving a review because this was…read morean unusual GM replacement/buyback situation and I wanted to be fair. Unfortunately, the experience became increasingly stressful and disappointing. Roughly three weeks after I took delivery of my replacement Hummer EV, the dealership advised that there had been an error in the finance paperwork. I was eventually told by the dealership that credits had been double counted, which caused the amount financed on the original contract to be significantly understated. Over the following week I received numerous messages stating that the vehicle was unpaid, that the contract had been cancelled, and that the vehicle could be collected if the matter was not resolved. This was particularly stressful because the truck is essential to my business and I had already taken delivery, registered it and started using it for work. I ultimately returned to the dealership and signed corrected financing. The amount financed increased, the interest rate was higher, and I began a new 72-month payment schedule. GM became directly involved and reviewed the corrected figures with me while I was at the dealership. Unfortunately, that was not the end of the problems. GM subsequently confirmed to me in writing that the dealership had failed to return the repurchase paperwork after I surrendered my Sierra. GM advised that its disposition team had been contacting the dealership daily, and sometimes twice a day, from July 15 but did not hear back from them until August 4. Because the paperwork had not been returned, GM could not issue the payoff to Chase. I then received a demand from Chase showing my old Sierra loan as delinquent and was told that the delinquency would be reported to the credit bureaus if the payoff was not received. I had surrendered that vehicle weeks earlier and had absolutely no reason to believe the old loan had not been dealt with. GM eventually sent the payoff, but this created yet another completely avoidable period of stress and concern over my credit. There was also a separate issue with the portable EV charger. It was missing when I originally collected the Hummer -- the charger bag and other accessories were there, but no actual charger. This left me relying on more expensive public charging. I raised this before returning to sign the corrected paperwork and was told in writing that the dealership would provide a charger. It was overlooked during the finance correction, and afterwards I repeatedly asked for it to be shipped to me. I received no response. Management was also contacted. Eventually I was told they had a charger for me but would not ship it, so I made yet another trip to Stuart today specifically to collect it. What I was handed was a loose charging unit -- no bag, no packaging and no additional plug/adapter components. I texted Mike at the dealership asking where the other plug was because this was not how I understood the complete charging kit to be supplied. His response was: "All you have done is complain when I've done nothing but bent over backwards for you. I'm done. Have a great day." After everything that has happened, I found that response extraordinary. I appreciate that mistakes happen. What I cannot accept is the amount of time, stress, repeated trips, threats and chasing required to correct problems that I did not create, followed by being spoken to like this when I questioned whether an item that had been missing since delivery had finally been supplied completely. Throughout this process I cooperated with the dealership, returned when asked, signed the corrected financing once the issue was properly explained, and gave them repeated opportunities to resolve the remaining matters. At this point I have no desire to return to or deal with this dealership again.

    E-Z Pay Cars - usedcardealers - Updated September 2026

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