Honest place to do business with. I took my crashed car in for an estimate. After the insurance…read morecompany deemed it totaled, I considered it having it repaired anyway. Larry took a close look at the undercarriage of the engine compartment and recommended not proceeding with repairs. They could have very well taken my money, but we're honest enough to tell me it was not worth the risk.

They did a very professional and high quality job for a very fair price And kept me in the loop…read morealong the entire process.

Took the wife's 2023 Hyundai Santa Fe there to get a door ding repaired. $$ was in the middle…read morerange. Daniel was professional and friendly. VERY satisfied with the work. We will be going back, if necessary.

Only use them if you have more cash than sense. They start off promoting themselves as advocates…read morefor you against your insurance company. In the end it is a show so they can charge you above what insurance will cover. Only when you pick up your vehicle are you made aware of charges above insurance. We went to pick up our vehicle after it taking 25 more days than promised and found out we owed 1700.00 plus our 1000.00 deductible. Insurance had already paid 6500.00. Travelers was worn out by their tactics to overcharge and we were also. They will hold your vehicle until you pay cash or cashiers check. Threatening to charge $125.00 per day that they have your vehicle until you pay up. Duress and extortion are the tactics used here. Definitely 0 stars is what they deserve. They do not care if they are sued, as we are pursuing that route now. No wonder they are not members of the Better Business Bureau. Pathetic!

A HUGE thank you to Bianca!!! My vehicle had some under carriage damage as I was on my way to…read moreDallas. I explained my situation and without hesitation Bianca had my car in the bay. In less than 30 minutes my car was repaired and ready to go. Excellent customer service! I will use them again. All my friends and family have your name and number. I appreciate ya!!

Excellent, fast repair of our car bumper a couple of months ago. To top it off, I brought Ryan my…read morebroken lawn ornament that needed welding and he happily fixed it for me last week. Can't beat service like that!

More than a nightmare. A life changing experience. I had an accident around 10/30/21…read more I waited until 8/22 before I took my 2019 Infinity Q60 red line sport to Sterling Auto collision, (SAC), because I loved my car. It was driving fine. Visibly it looked llike rminor damage. Fender, grill, bumper, and deployed airbag. I've never had a nice car, so I was enjoying it while I could. Thought I'd get a pretty car. Maybe my life would change.  It did. 2 initial checks were written by State Farm to start work, 8/22 and 10/22 totaling $16,152.60. Additional amendments to damage kept coming. 1/23 for $4658.50, for headlights. 2 headlights that worked perfectly for 9 months, while I drove my pretty car. They bought brand new headlights. Why? Why that much? IT'S NOT A FERRARI. I doubt Ferrari headlights cost that much, especially if nothing is wrong with them. Slow poking for a year, to 8/23. Another check, written directly to Sterling, for $3962.92. Up another $8621.42. Now they're were at $24,777.62. But wait, there's more, we're not done. NOT EVEN CLOSE. They almost double that #. Bleeding me as I made $1000 a month payments on loan and ins., for almost 1 1/2 years. Trying to destroying my life. Like the family they almost ruined about the same time. They gave SAC an F on BBB. Unfortunately I have no family. My prospects become dimmer day by day. Because of SAC.  Time passed, they dragged on, stalling, not answering calls, no emails or calling me once. My calls went unanswered, or ignored. Once, I reached Joey, the owner. I asked, "where's my car, why has it taken well over a year"? He says, "let me check on that, puts me on hold10 minutes, then hangs up on me. That's how they treated me, LIKE TRASH. They knew all the angles. What they could get away with. Masters of deception, with no consciencee. Thinking there are no consequences for violating others. No mercy, just one goal. The art of the scam. Joey's peons, Mel and others, constantly stalled, lied, schemed. Working their magic. Over 13 months into "their project" I stopped in, to inspect the condition of my car and make sure it would still start, as it baked in full sun, totally diccoloring my dash, but still with that new car smell.. Thankfully it started right up.That high performance engine, on a car I could only dream of. Honestly, I had'nt seen much of anything done on it, except the fender. The bumper hung on the wall, as Mel said, that's it, we're almost finished. "When will it be done?", I said. Mel says,"it only needs 2 MORE WEEKS, we need to get it out  of here". More time passed as State Farm kept paying. Oddly, directly to Sterling, instead of me, that I'd transfer to SAC. The coup de gras de fraud was when SF wrote a final check for...GET THIS, $23,164.01! Then SAC abandoned the car at Infinity of Austin, for the finishing touche. That airbag, an outrageously priced one. I called Infinity to check on the airbag. "Is it installed?", they said, "we know nothing about an airbag. Car was dropped off and SAC said, IT WON'T START". I said, are you telling me you never got $23,000 to put an airbag in?"  There I was, making $1,000 payments for allmost 18 months om a loan & ins. It was obvious I was never going to get my car back. It was taken by Cinch Auto finance, after they were told it was ABANDONED, with only 4k to payoff a loan. SICK! The only nice car I've owned. Driving stinky work trucks for over 40 years. The $23,164.01?  What happened to that? Pocketed by SAC. A little "bonus". The pleasure derived by F****** ME, and getting very well paid for that privaledge. When I called up Sterling and asked "what happened to the $23k? It was Mel or another peon who said, "oh, we spent that $ on parts for the airbag. I said, "then why in the hell did you send it to infinity, after telling me you were not qualified to install airbags?!" Frauds, liars, manipulators, schemers, theives.

I am writing to express my profound disappointment with the service provided by Sterling Auto…read moreconcerning the repair of my vehicle following hail damage. My experience has been fraught with delays, subpar workmanship, and a lack of effective communication. Timeline and Financial Commitment: * June 2024: I entrusted my vehicle to Sterling Auto for repairs related to hail damage. * August 2024: I remitted the full payment of $11,524.46 ,anticipating a comprehensive and timely restoration. Issues Encountered: * Incomplete Repairs: After nine months, several components, including the windshield, moonroof glass, and various trim, remain either unprepared or not relaced. Some parts under the hood are missing. * Substandard Workmanship: The trunk was improperly reinstalled, and the vehicle emblems were not reattached, reflecting a lack of attention to detail. * Management Instability: The frequent turnover of managers has contributed to inconsistent communication and a lack of accountability. Mel, Demetri and then Abel. Also Joey Hayes the owner was contacted but never responded as well. * Communication Deficiencies: Repeated attempts to obtain updates via emails and phone calls have largely been unreturned, leaving me without clear information regarding the status of the repairs. The vehicle was returned to me upon my request for use in financial needs, after a check was handed to the manager at the time Mel in person for $11,524.46, with a promise to repair the vehicle in a timely manner at a later date in one business day. That was in August of 2024. The repairs are yet to be completed. Communication with the multiple new managers was dragged on with promises of looking into it and looking into parts. We met with Abel in person on Feb 17th. He promised the trim, windshield, moonroof and other parts would be ordered and replaced. Even including reattaching my left mirror which was unrelated to this event. I drove 3 hours there (I have moved since) and then drove 3 hrs back in the middle of the week. On Thursday March 6th at 1:21pm was the last communication from Abel (the manager) stating he was looking into parts. The same excuse given for months and months. At that time I asked for my money back. There was no response so a demand email was sent with a repair quote from another repair shop to Abel (manager), their support as well as Rachael and Joey Hayes email accounts Friday March 7th at 12:14pm. This demand was never responded to. Current Situation: The latest communication from the new manager, Abel, indicates that the shop is currently managing a backlog of 20 vehicles, suggesting systemic inefficiencies that adversely affect customer service. Personal Impact: This protracted ordeal has imposed significant emotional and financial stress on me and my family. As a longstanding patron of Sterling Auto for over a decade, this experience has been particularly disheartening. My commitment to supporting local businesses in our community has been met with an unprecedented level of dissatisfaction. Recommendation: Prospective customers are advised to exercise caution when considering Sterling Auto for vehicle repairs. My experience underscores the importance of thoroughly evaluating a repair shop's current operational effectiveness and customer service responsiveness before entrusting them with substantial repair projects. It is my hope that Sterling Auto addresses these issues promptly to restore the trust and confidence of its clientele.

Took my truck there had fuel pump installed. They got my fuel pump replaced. Super helpful,…read morefriendly and great price. Thank you, Nathan

My teen broke down on I35. We had the car towed to Ellison's based on a friend's recommendation…read more They diagnosed the car and let me know the price to fix it or for only the diagnosing. They were very patient with me while I figured out what I was doing. When I decided to junk it, they recommended a company that got me $300+ more than the company I had found. I appreciate all the help and kindness SO MUCH!

I had my car go to this auto shop to have some body work done through my insurance…read more Even though it took him almost 3 weeks to finish the job. It looked great when I got my vehicle back. But looks can be deceiving. Upon picking up my car I place my truck in the same shop cuz they quoted me what started out as a cheap $300 price. That turned into over $1,000 job. My key does not completely come out of the ignition correctly ever since they've done the job. And about a week after I got my car back because I don't get on the highway too much with my car It took about a week for me to notice it but when they put my tire back on after they fixed the problem with the rim being scraped up from the accident. I've had problems with my alignment which the couple times I got in a hold of someone to report it to them they have completely denied them having any effect in the alignment in my 2020 Kia optima. They barely answer the phones they have shawty workmanship. Do yourself a favor and don't be part of the next headache and find yourself another collision shop because these people will wrap you up in their finger tell you one thing and then next thing you know you're having a list of issues that they will completely deny. I hope you all have a very nice day that read this review and hopefully you'll find another shop that will do a much better job than know what this one did for me.

I just had the most Amazing experience at any business EVER!!! After getting scammed online trying…read moreto buy a bumper out of California... Please don't judge..I am a tad bit gullible sometimes. I decided to stop at a Collision center that I pass every day on my way home not realizing that it use to be the Big 4 salvage Yard. I walked in and the young lady at the front desk was so nice and helpful. She offered me water with a smile which Is perfect for the heat in Austin. I asked for a quote, and got one promptly emailed to me within a couple of hours. The quote was spectacular, Rediculous, and absolutely Perfect for my pockets. ..Way better than the guys on Congress Ave that I got a few months ago..not saying any names. I jumped on this deal really quick. The moment that I said let's do it, The Green light gang went into action. I got updates constantly, true to their word and I was literally told that my bumper would be here 3 days later. My jaw dropped. I delivered the car this morning. Got a call at 5:30 to come pick it up. Same day service! I am so overjoyed with these people. Just an all around perfect experience. Great people. Great Job, Great Price. Please go and experience what I have. I would refer them to everyone. Thank you all at Classic Collision Ralph Ablanedo. Y'all are the ! (Bomb)!

I was really stuck with an issue with my headlamp on my 2017 Honda Accord. It was not the side that…read morewas easy to change. It was on the right passenger side which requires a lot of parts to be taken off to get into where the lightbulb replacement should go and AutoZone where I purchased the bulb could not help me. As I don't live there as I live in another city, referred me to Dealer Alternative which I am so happy now that he did. They were so helpful and I even got to spend some time with a wonderful, beautiful , rescue dog, I believe her name was Sage, a Weimer Reiner mix. They were so efficient, quick, and kind with my situation, knowing that it was going to get dark soon and I needed my headlamp working. I live in a small town and it's hard to find automotive help right away when you need it. I highly recommend them and if I am back in San Marcos and need any other automotive help, I will definitely reach out to them. Five star service.

I'm the original owner of a 1999 GMC Suburban and have only had one mechanic shop…read more In Houston work on it. Here in the San Marcos area it went completely out of me would not start all. Took it to Jay and the team at Dealer Alternative Auto Care. Was a real mystery but they figured it out. The divers Side vanity mirror cover was broken making the battery drain and on top of that it triggered the original security system (witch has been disconnected for years) to kill the start of the car. They worked it out and back on the road. Thanks again Jay and team.

I have had the misfortune of having to use their services twice. And of course when I say…read moremisfortune it's only because to need their business is to be in a car wreck. My truck has been hit 4 times, the first 2 I went to places that the other insurance sent me to did not do well, one even made my truck worse.When I went to Texas auto refinishing they did a fantastic job and even fixed the problem that the last place had made worse. From the moment I went in until the time I left, I was well taken care of. The ladies in the office were very kind and professional. Greg was the one who I had the most contact with and he was always willing to explain exactly what was going on and he dealt with the insurance and made sure that everything was fixed and done correctly. If you do find yourself in an accident, this is the place that I would recommend. I hope you never need them, but if you do, they were able to restore my truck to my satisfaction and I'm pretty sure they will do they same for you.

I was so happy because they fixed the scrape on my Honda Pilot at this wonderful business. The…read moreperson who prepared the estimate was very kind. They helped me so much because they fixed the scrape while I was on a trip out of town and I did not have to rent a car. All in all, they were very kind and the work was superb. I really appreciate all of the people I dealt with.