Very poor service. Made 3 appointments and two of them the doors were locked. They were arguing…read morewith a customer on my first visit. The older man is rude as hell...non apologetic and condescending . I definitely do not recommend this business, mark my word.

I had my car sent in for a new transmission. It was supposed to take two weeks and it took a month…read moreand a half. The first transmission they ordered didn't work and had a huge crack in it so they kept my care for another two weeks to get a another transmission. Once it was FINALLY "done" and I went to pick it up, the steering wheel was permanently cocked to the left..I went back to show the mechanic (the one who already drove it BEFORE I came to pick it up) and he never even noticed and had to drive it again to see the messed up steering wheel. Then he tells me to call back later in the week to fix it because they don't have a lift right now. This is BY FAR the WORST mechanic shop I have ever been too. They completely lack customer knowledge and even common sense. I have never been so angry at a mechanic in my life. If I could give them 0 stars I would. DO NOT TAKE YOUR CAR

Chris was AMAZING!!! He came out and drove 3 hours to help us. We had been in touch previously and…read morehe seemed trustworthy so he came out and replaced our spark plugs and wires checked our engine (460 Ford) and was extremely reasonable for a mobile mechanic dealing with a RV! Thanks Chris! You rock! Ask for Chris!

Accommodating, quick, knowledgeable, and reasonable prices. Helped with other things I forgot…read moreabout initially.

I brought my vehicle in for a growl when it started and the service necessary light on. I was…read morecontacted that I needed an oil service ( even though I was still 1000 miles away from the recommended next oil change) and a weak battery. They also let me know that I needed to have 4 wheels replaced as there was an issue with the part that you check the air in the tires. My total was going to be close to $1,000.00. I said forget about the wheels just the oil and battery but is there a leak? No leak, they assured. SO now my total is $400.00. She then calls back to say she worked the cost down to fix the one plug THEY BROKE on the tire. and by the way, the alternator needs to be replaced, that's why it is growling. That will bring you to $1000. No thanks, $400 gone and the problem I brought it in for is still broken. NEVER AGAIN!!

I have taken the same vehicle in for an inspection and oil change for 8 or 9 years, and always was…read morecharged $61.88. This year the same inspection and oil change cost me $101.88, a $40.00 increase. I feel a $40 increase over the normal $61.88 was excessive.

I was feeling a bit of a vibration after hitting a nasty pothole a few days prior. I wasn't sure if…read morethe two things were related or if I just needed a wheel balance or alignment. I saw they had appointments available on the website the next day, so I stopped by first thing the next morning, which was a Sunday (thank you for being open on Sunday!!). I overheard the person behind the counter telling someone on the phone that they were overbooked and had limited staff available that day, so I figured they wouldn't be able to check out my car. However, once I talked to them, I was told that they could look at it if I was able to drop it off and pick it up later in the day, before 5pm. That was fine with me, so I left the car with them. I got a call less than an hour later where they told me that my rims were bent, so a balance would not fix the vibration. They didn't charge me anything to look at the car and give me a diagnosis, and that diagnosis allowed me to be able to move forward with addressing the situation. I appreciate them taking the time to look at my car so quickly, which allowed me to arrange to install my spare set of rims before my track day at Watkins Glen the following day even though I was several states away from home. I've heard good things about Firestone Auto Care from friends of mine in other states, and it appears their good customer service is consistent across their locations.

An appointment apparently means very little at this Firestone location. I scheduled a tire…read moreinstallation more than a week in advance for Saturday at 10:00 a.m. and dropped off my car at 9:50. By 10:55, they had not even started working on it. When I checked again around 11:25, I was told it would take another 45 minutes. At approximately 12:05, I went to ask for an update and noticed my car sitting in the parking lot. The employees at the front did not even seem to know that the technician had moved it there or what the actual status was. I understand that Saturdays can be busy, but that is precisely why customers make appointments. Waiting more than two hours for a scheduled tire installation--with no proactive update, no reliable estimate, and obvious confusion about the location and status of my vehicle--is unacceptable. If they were running behind, the courteous and professional thing would have been to tell me when I arrived. This was not simply a delay; it reflected extremely poor scheduling, communication, and management. Based on this experience, I cannot recommend this location and will not return.

We just came back from getting air in our tires They told me is that the tires were brand new when…read morewe get to get air in them the guy who was filling up air in our tire they said that they were air-dry when they told us that they were brand new tires WHAT A SCAM LIKE I MEAN COME ON THIS IS 3RD CAR WE GOT IT IN NOVEMBER 2025 LIKE WHAT THE HECK DUDE

Sold Me a lemon didn't even have it a full week before the engine blew up on me. My mechanic told…read moreme that the oil wasn't the correct viscosity the car needed 5W30 and it had 0W20 in it causing the engine to blow up.