Very responsive to me on pricing. Got into the niitty-gritty with me about features like the new…read moreSmart-Tub. Willing to tackle a tough installation, down a hill and in a tight location, did it very well indeed. And when the power here went out for an hour or so and the "Smart Tub" app notified them of that issue, they reached out to me to make sure everything is good. Aces, in my opinion. Backstory: my 12-year old spa died this past winter (ran it year-round, and it developed a leak while I was away during February, and it self-destructed). Bought a brand new Sundance Optimus Spa to replace it from Shepnell, took delivery in the springtime (2019). Am a very satisfied customer.

Horrible customer service. I wrote them asking for prices and more details on 3 specific Sundance…read moreSpas. There response was: "Here is a link to the Sundance website for more information - https://www.sundancespas.com/en-us We hope you'll be able to stop in to see us and learn more about our spas. We have the Ramona and Bristol in stock." I wrote back and asked again for the prices, and received no answer.

great quality & workmanship honesty. definitely would…read morerecommend service's. as a senior i didn't feel like i was screwed over. not the same as past service's from electrical co.

She does poor work. She can not even patch a hole in the wall. Super expensive. I would not…read morerecommend this business to anybody. She was also rude to me and my guests.

While I ended up not using them (I got confused), they followed up and were friendly and…read moreaccommodating..

I purchased a new hot tub from Dave. Dave was extremely nice and helpful. The tub arrived and the…read moretechnician installed it. The hot tub had not worked since install. The service team reported a two week wait time to assess the tub. I am extremely frustrated in their response time especially given the new install. They really sold me on their service availability and so far I am disappointed.

We bought a hot tub at the Champlain Valley Fair and it was delivered and installed within a couple…read moreweeks. The whole process was smooth and we love it!

Might be fine for tasks other than roofing but got in over his head. Wasn't able to complete the…read morejob. We wasted our money and time. After reading Ginger's review (see below) I see strong similarities between our experience and realize that I was overly-generous in my original review. We gave Mike a deposit to cover 2 small tasks for the roof. He completed one, couldn't do the other. KEPT THE ENTIRE DEPOSIT! After accepting our deposit, but before figuring out he had mis-estimated the job and his ability, he had one excuse after another for coming very late, not showing up at all, and bringing his girl friend and toddler to "help."

Mike Kemp required a sizable down payment and showed up 2 months later randomly. When job required…read moreextensive unforeseen structural repairs - I needed to know new costs before continuing- it took over a month to get a new estimate. Original deposit was not factored in although materials were not purchased and labor costs did not come close to being utilized. Even without these major and costly issues, Mike's work habits were unreliable and unprofessional. Numerous excuses for not starting, not being available and not showing up to work when planned. These excuses lead to delays and possible future issues and costs with structural exposure caused by partial siding removal going into winter. As a widowed senior, I trusted him and lost a substantial amount of money and am now forced to seek legal action, which will be an additional expense.

Can't say enough good things about everyone at SunCommon. We were/ are delighted with every aspect…read moreof our interactions with everyone there: professional and patient sales team, outstanding product, talented and careful installation crew, and great responsive service. STRONGLY recommend. Wish we had signed up sooner!

My experience with Suncommon was an unpleasant disaster, with the company demonstrating…read moreconsistently poor communications and unprofessional behavior, which led me to cancel an installation planned for months. Through this, I learned the following way to evaluate solar installers. It's clear in retrospect that SunCommon is the bottom of the barrel and you should absolutely avoid them. After a new search, I learned that NYSERDA ranks solar contractors in several tiers: the top few are designated Platinum and Gold, a larger number are certified as Quality Solar Installer, and a still larger number are simply listed without any comment. https://www.nyserda.ny.gov/All-Programs/NY-Sun/On-site-Solar/Homes/Choosing-a-Contractor I found SunCommon was in the last and least qualified group. If I had known about this ranking system at the start of my search I would never have even called them. I originally called SunCommon in March 2026 because someone I trusted recommended them. The sales rep put together an initial estimate for me. We asked about their standing with NYSERDA, the state energy agency, and the rep said they were NYSERDA approved. A few weeks later I had trouble reaching the rep. After a few emails and calls, another rep contacted me to say they were now covering my job as the first guy left. I found I had to initiate most communication, and it often took a long time to get responses. I had to ask, what is the process, how long will it take, and so on. There was no information shared until I asked for it. I was given an installation date in June. As it got closer, and bad weather was predicted, I asked if it would be delayed by rain, and was told they would keep the date. The sales rep introduced me to the project manager. At this time I was applying for the NYSERDA loan and was told the installer would have to complete the loan application. There was a breakdown of communication between me, the sales rep and the project manager. After weeks of back and forth and many inquiries from me, the sales rep told me that I was not eligible for a loan because I was planning to lease the system instead of buying it. It seems they should have known about that immediately. At this time there was also confusion about the payment. I had already given the office a cash payment of over $9K, but the sales rep and project manager were somehow unable to find this information, and kept asking me how I was planning to pay. Once the PM finally confirmed that I had paid - he contacted me with the date of the install - without checking with me what dates I might be available. I was not available on the date he gave me, and I asked for other options. We settled on July 8, a few weeks away. By July 7, after numerous calls and emails with no response, I had not gotten a confirmation from the company if and when the install was going forward. On July 8, I was ready by 7AM, as I was unsure what time they might start. And I waited. I started calling and emailing again by 9:30 AM. Finally the sales rep wrote that he would look into it. A few hours later the PM responded to my email (without apologizing) that because of the rain they fell behind and my installation would now happen next week. Again, no discussion if the date might work for me, and no apology for not contacting me prior to this day. After staying home waiting for hours only to get this email half way through the day, I was fuming. This was an unacceptable and disrespectful customer service disaster. I told them to cancel the job and to send me a full refund. I spoke with the sales rep, who did apologize. Then his superior called me. Once I spoke with her and explained, she agreed to my refund. A few hours later the PM called me and was actually quite nasty with me on the phone. We hung up and I emailed everyone I had been communicating with at the company, asking for my refund. No response. After a few days the sales rep wrote to me, apologizing and offering to move forward with the job with a $1K discount. I refused and asked again for my refund in full. He agreed. I finally got my refund, and now, I'm sharing my painful lesson with you: there is no reason for anyone to do business with SunCommon Solar.

Exceptional team! From Darlene (owner) answering the phone - to Aaron arriving on time, fixing the…read moreissue and leaving me informed and smiling. Truly exceptional!

We reached out to them to hard wire smoke detectors in a rental we have. They were able to meet us…read morein short notice and take care of the job that day. Very professional, the crew was great to work with and we'd definitely call upon them again. In addition, their rates were very fair and we are pleased with the service.

Outstanding work, great team, very professional. They really go beyond to meet all your wants and…read morewishes. Brian is awesome offering insight and drawing on his years of experience and knowledge to help you enjoy your project all the way to the finished end. You will not be disappointed with having all your work electrical needs met using Richard Electric.

I've had a lot of work done by Richard Electric, including a hot tub electric set up, outdoor…read morelights, and several other jobs I can't remember right now. They have always been top notch professional, competent, and responsive. I've tried another local electric company and they tried to charge me for work I didn't need or want and for the work of two electricians, when one was in training and only followed the directions of the first. The price isn't cheap, but the job gets done right, and they don't try to sell you what you don't need. I strongly recommend them.