We just bought a Ford Edge and Tony and Ron were great! Thanks guys for making purchasing a new car fairly easy.

Tony V and staff are great to work with. This is by far the most friendly, honest, and easiest to work with of all the dealerships I have been to on the last 6 yrs. They go more than the extra mile to find the vehicle you are looking for. read more

I went in 2 weeks ago for a issue with my 2015 Ford Focus transmission. They could not see me that day, which was fine, I made an appointment for 2 days later advising I would drop off the car the night before. Apparently, you need and appointment to just drop off, I thought that was strange. Anyhow, day before my drop off appointment they called stating they were too busy and needed to reschedule for the following week. We made the appointment for this Tuesday to drop it off the bench repaired Wednesday. On Monday they called again stating again they are too busy and need to reschedule for the following week. New appointment for Thursday, but I asked if this will be rescheduled and they said maybe. I will start to use another dealership that actually wants my business and not just jerk me around. Will never use Earnhardt Ford again. PS went I one other time for a warranty issue, they did a repair which did NOT fix the problem, but said they can only look at it once regardless of whether it is fixed or not. Horrible service read more

After leasing Toyota's for the last 12 years, we bought our first Ford today at Earnhardt Ford. Although buying a new car can be a long and tiresome process, we had Windy as our sales person and she helped make it as painless and easy as possible. Windy was honest and professional, but it was obvious that she loves doing her job and is excellent at it. She was upfront with the pricing, explained each step of the process and made sure that we weren't waiting long. Five stars and two thumbs up for Windy and the Earnhardt Ford crew! read more

Just got my Ford F250 back from shop. Among other things it had a minor quirk with the SYNC system pairing with additional devices. Service manager told me it needed a software upgrade. They did the upgrade, now SYNC doesnt work at all. Took it back in this morning. They tried again to 'update' then told me I needed a whole new module. When I asked service advisor to verify that warrantee would cover, he blew me off and said he'd do it later. I was there waiting so I asked him if he could do it now while I was there, he said he had paperwork to do instead. I got a refund for the upgrade but they would do nothing to return it to the condition it was in when I brought it in (99% working). Now I'm left with a truck with no Sync / Nav system. I'll never buy another car from them, nor take anything there for service ever again. Actually I'll never buy another ford as they are the only ford dealer near me. read more

We are extremely disappointed with Earnhardt Ford. We bought a new 2018 F150 and had a great experience with the sales department. However their service department should not even be Ford certified. Our service advisor Mel never answers his phone when we call. We would go 1-2 days without hearing any update. When we would hear from Mel he would change his story on what was wrong with our truck. It took a week to get our vehicle back(understandable). Luckily they gave us a loaner vehicle. When we picked up our truck it still had the same issue as before, it was actually worse. So we called back to bring it back in. It took Mel 4 days to return our call. When he did finally call us back he said there were no loaner vehicles available. We waited another week and still hadn't heard anything from Mel. We finally called a family friend who works in the sales department and they got us in the next day. They did have a loaner car for us, so I am not sure why Mel told us they didn't have any available. Our truck was in the shop another 4 days only to be told they couldn't find the issue, even though the service advisor said he could hear the problem. My husband also drove with the shop foremen the first time we brought it in, who confirmed he heard the issue clearly. Another concern of ours is that every time we pick up our truck all of our items from under the backseat are all over the floor like they had to slam on the breaks when driving it. The radio is also on a Spanish station so I am not sure how they can listen to the issue on the truck while also listening to music. We feel bad leaving such a horrible review, because we did love our experience when we bought the truck. But we can not believe how horrible the customer service in the service department is. I would never recommend Earnhardt Ford service to anyone. We will be taking our F150 to another dealership from now on. read more

Took my 2013 Ford Flex in today for the fourth time for the same problem with the drivers door sensor not working. (First three times it would have been under warranty but now it's out of warranty.) Our "service" adviser, who was MEL came out and without looking at the car, or having a mechanic look at it, told my husband and I that we just need to have the sensor replaced. I said that was $800 and asked if it could just be cleaned like last time as that worked for a YEAR! When he didn't like my request he began to get hostile and I asked if we could speak with someone else as he didn't seem stable. He went on to say that fine, they'd look at it and my husband asked if they'd also address the check engine light which is another issue in it of itself he then grabbed the cone that was placed on my car upon arrival and told us to talk to someone else! I actually was so shocked that I couldn't help myself and I exclaimed, "SHAME ON YOU"! To which he YELLED at me, "No, SHAME ON YOU"!! Earnhard, you've lost our business and yes, you should be ashamed. We're going to take this all the way up as this is most unprofessional customer service experience either my husband or I have had in our entire adult lives. read more

Dropped my car off at 7am, my service advisor said, I'll call you "later" to let you know what's going on with your car but I didn't hear from her the ENTIRE DAY? Odd but I thought it was because they were busy. They close at 6pm so starting calling around 4pm but kept getting sent to vm. I started to think.. well nothing is wrong with my car or she would have called to discuss cost, so just assumed she is just too busy to call. I keep calling and after several calls with no return call back from her, I ask to speak to service mgr. they sent me to his vm. After several more calls when I finally speak to a different service advisor I find out Suzette left for the day and he says my car will need to be kept there for 2 or 3 days! First time hearing my car would need to be kept there 2 or 3 days, she didn't mention that when I dropped the car off or when I made the appt. a week prior. That's something I needed to know as I have medical appointments I need my car for. When Suzette had to leave for the day she should have had another service advisor call to update me. Just not good customer service. read more

Apparantly for whatever reason my yelp post was up for a few days then it was gone so i wanted to repost again because its very important that potential customers know about my experience..My advisor name is Frank and he is nothing short of amazing!!!He has been my advisor for a few years now and before that i had a guy named luke who was also fantastic..Frank goes the extra mile for his customer..So professional and a CAN DO not a CANT DO so critical in todays day and age..As an owner of a my own succcessful physical therapy practice at Ocotillo resort i can tell you that Frank is probably the best advisor in Earnhardt Ford bar none..I have watched the others and while they seem ok to good ,, Frank goes the extra mile for his customers and as a long time customer of Earnhardt with 4 car purchases..I stay because of the service i receive..People are your greatest asset...It just takes one rotten egg to give the dealership a black eye.. Mr Earnhardt.. truly you are lucky to have Frank and i am a very critical judge of character.. read more

We needed a bigger vehical as out family is growing.. We traded in my brand new car we just got in April for an SUV we were so excited to get an SUV.. Almost a week later they call us to tell us the loan wasn't approved.. How can you let someone take a vehical and kept theirs if hey aren't approved? I'm so disappointed that they would do that now we have to wait and see if it can all be figured out of if we have to take it back it's stressful.. I feel like they lied to is.. It doesn't make sense because we bought a brand new vehicle and now it had 400 miles on it if they take it back they will loose money so why not HELP us keep it.. I thought the sales man was very nice but now I feel like we got one pulled over one us read more

Bought 2013 sonic with 29,000 miles on 4/15/15. Engine light came on Saturday 4/18/15. Drove car to Earnhardt because that's where I got car 3 days ago. Only to be told I need to take car to chevy dealer. If it had been another or longer then I could see doing that but #1 I was told by Earnhardt (when buying car) that I could go to Earnhardt or chevy. The choice was mine. With it being only 3 days, the person to take it to was the one who sold it to me "3 DAYS AGO". Engine light should not be coming on 3 days after buying this car. Frank in the service dept could care less that I was having problems with this 2013 car with only 29,000 miles on it 3 data ago. Aware I live in casa grande he suggested I take it home and bring it back Monday or take it to chevy cause they were closing in "5 min". FUNNY if I wanted purchase a car, they would have been doing everything to keep me there. Mind you, I could see if I had the car for a while but not the case read more

These guys are only looking to pressure you and make themselves look good. I was told one price for my vehicle, but the paperwork said another. If you want to deal with these guys, you should look and ask every question about all fees associated on the contract. When I decided I didn't want the vehicle and wanted to return it, the gentleman was extremely rude and would not work with me. When I talked to my family dealer back home, he told me that Earnhardt has a tendency to add fees to the top of the car. So instead of 21 for my vehicle like they said they financed it for 26. Big difference. I am extremely unhappy with the experience and don't even want to drive my new car. Thank you for making car buying so unpleasant. read more

I was looking to get a new car and was just going to look and ended up going home with an Escape! I love it! They were fast and effiecient about there services! The salesman that helped me was named Malcom and I highly recommend him if your going to Earnhardt, he knows his stuff! And the finance guy that helped me was just as awesome Andre! Thank you guys so much for all your help! You guys are the best car dealers I've ever dealt with before! read more

First off I want to thank Travis Drysdale for the start of my relationship with Earnhardt Ford. He took me on a test drive with my dream car. He is a solid salesman with a lot of integrity. He was very informative and could have closed the deal when I came back for the third time. He was off the night that I wanted to get down to the nitty gritty of serious negotiations. This is where I met John Allen. I presented John with a lot of Information and financials. He listened intently to what I brought to the table and did absolutely everything to make my dream come true. He is truly a master of his craft. I do high dollar negotiations for a living and John even surprised me with his ability to make this deal happen. It is very difficult for me to trust anyone. John listened to me and I truly felt that he had my best interests in mind. I am a tough negotiator. I salute John for his integrity and professionalism. He closed the deal! Thank you John for helping me like you did. read more

Took our car for an airbag replacement. Salesman called that p.m. with a long list of 'repairs' needed by our 2013 mustang. They included a new battery (we had replaced it 12 days earlier) an alignment (I know when a car needs an alignment and this one didnt) and four new tires (tires were all of six months old) I declined his kind offers to rob me and will never return to this dealership. (They did do a good job of washing the car, tho, ha ha. read more

My wife took her van in for a recall. A job they said would be finished in about 2 hours. After 4 hours of having the van back there in the service area, they came out and said her vehicle did not qualify for the recall. They did say ,however that it needed $2000 worth of other work. She declined and said to return the van to her. When the lot attendant brought out the vehicle he stated that "It would not go into park". She got in and the shifter was broken and would not go into park or reverse. She went to the service adviser and after inspecting the vehicle they said they would fix it $450! They broke it and then wanted her to pay for the repair! She argued that the van was in working order when they took it back and they stated that due to the age of the vehicle that it was going to break very soon. We have had that van over 3 years and have had absolutely NO issues what so ever. They are still refusing to fix it and are refusing to allow me speak to the actual owner of the dealership stating that they would just side with service manager anyway. STAY FAR FAR AWAY! read more

We went in to purchase a used Kia Sportage they had available on the lot. After getting down to almost what we wanted to spend on the vehicle, we asked for them to remove another $300 off the vehicle by removing their bogus "$399 Alarm charge" and we would buy the car on the spot. After heckling with the managers, I could see the frustration on the store managers faces. The salesmen was very nice and calm with no pressure but the management at this location is pitiful. The store manager came up to us after talking in another room, introduced himself, and threw the piece of paper with the price they would not budge from on the table in front of me. He then said he'd be happy for us to go buy another car elsewhere. In my entire experience buying vehicles, many times a year, I have never been so disrespected or treated poorly by management. The principle was what upset us and we will be sure to never return. Had he came back and said that is the best we could do we would have bought the car.. I will never go back to this dealer nor recommend to anyone. I would stay FAR away.. They do not take pride in customer service, their management is full of pressure and bogus sales tactics and they have no integrity. read more

SHARKS, SHARKS, SHARKS....stay away. Was met at the door by the guy saying he was the Internet Managers boss. Though he didn't even know what models F150 were 4x2 and 4x4. I never felt so pressured in my life and talked down to. These guys have to realize that Consumers are smarter than they think with the Internet etc. I saw a pic of a F150 with custom rims they were showing for sale on their Web Site for $49,000. I told him that is the one I was interested in. The sticker on it on the lot was $64,000. The "boss man" said sorry that must me a error on our site with the rims. I showed him on my Iphone the pic and pricng and said I wanted it for that price and he said "oh don't worry we can work it into the price"...What the hell does that mean? He refused to give it to me for that price. We sat down on a vehicle and he was actually mad at me because I couldn't make up my mind in 1 min. on what pricing I wanted. I told him I had to talk to my wife to confirm on money down and he said "you are the man in the family, you should make the decisions." I told him thanks and left. SHARKS, SHARKS. They won't honor any prices... read more

I purchased a 2015 Dodge Truck online and was very thorough with my questions. It had been listed at $42,900, after calling and getting excited we found out the good deal we searched nationally for became an OK deal because it had been listed incorrectly in price. The price was still ok and we were needing to replace another vehicle so we chose to continue even though the price had "gone up" $5k. We were going to have it delivered but after all was said and done it was going to take more than 2 weeks to get to us so I flew to get it. When we arrived there was body damage that hadn't been disclosed and they said that was "visable" in the pictures. The mileage was 3k higher than what had been supplied in the listing. We chose to look past it and continue on, but while driving home noticed the roof was sagging and it appeared to have water damage. We pulled over and noticed animal hair under the seats and other disappointing leftovers in a 50K vehicle. After arriving home we asked them what our options were as we were not happy with the vehicle and they chose to send what would make the purchase right but not offer the option of return. We have had the vehicle 108 days driven it approx 1500 miles since it arrived in our driveway and the water pump just froze and it is more evident than ever that this truck is a lemon. I think they knew it and were happy to send an out of state customer down the road with a problem they saw as no longer theirs. #buyerbeware! We've caught a lot of Bull on this deal.There were so many reasons to stop this deal... and I should have listened to my gut and never transacted with them. After 128 days of ownership I had to have our $50k vehicle towed. #disappointed. read more

so i went to go get a bark job done and they strped my lug nuts and sead it was like that when i came in so dont go there to get work done on your car read more

I had previously been satisfied with my experience with Earnhardt's Quick Lane department, however on my most recent visit I was appalled on more than one occasion. I was bringing my car in for a recall and when I first pulled up to service a skinny white kid covered in tattoos and looking like he was fresh out of prison greeted me. "Ricky" was his name and he said he was the "detail manager" he tried to sell me a a car wash and hand wax for $50. I told him no and his attitude changed to negative very quickly. My service advisor was "Frank" who is an incompetent bafoon and a person who will speak to you like an idiot. He told me I would receive a call when my vehicle was done, never happened. Good luck trying to reach your advisor on the phone, they either bounce you around to different departments or hang up on you. Last but not least when I came to pick up my vehicle I was walking up to the check out ladies and overheard a conversation with the cashier and a female service manager. The manager told the cashier that if someone calls in take a message and they will be lucky if we call them back because they are so busy. Wow I guess the poor customer service comes from the top. Guess they don't need my business. I'll be finding a new dealership to take my car to even though it will be a further drive from my house. read more

I went to Earhart Ford on 9-21-16 to negotiate a price on a truck. I was asked if I wanted to take it to financing and I said no since my needs weren't ment. I asked for my paperwork and I was told I couldn't have it. I said my social was on it and they said they would dispose of it. The next day Roy "Q" called me and asked what happened and why I didn't buy it. I explained what I needed to make the deal happen and he said no problem. He then ran my credit without my permission or having me sign anything. He called me back and said your good to go and He said he got me the interest rate I wanted. He asked if we had a deal and I said yes. I asked if someone could pick me up and he said a ride would leave for me in 5 minutes. I waited for 3 hours and called Ron "Q" with no answer. Someone then called me and said we sold it. I then explained I've been waiting for a ride and I already made the agreement to purchase the truck. This company ran my credit with out my approval. And to make matters worse they sold the truck out from under me after we already made a verbal agreement that the truck was mine and they were sending a ride that never came. They ran my credit without my consent. This company is very dishonest. read more

The WORSE service department I have ever had to deal with. I bring my F150 2013 truck in because the roof started sagging. We were told we had done something to it. WE HAD DONE NOTHING! They said that they would have to take out the liner to know for sure what happen. So the next day they call and tell us we had bent the support bar in the middle of the roof of the truck. We explain AGAIN that NOTHING has happen to that truck. So my husband pays them a surprise visit so he can see what they are talking about. THEY HAD NOT EVEN TOUCHED THE TRUCK, THEY WERE LYING TO US!!!!! So the manager tells us she will send it to someone else to have them look at it. Being we no longer trust these people. Well she decided after we left that she didn't have to do what she told us that she would just have her dishonest people look at it. The next day we are called and told they are shocked by what they found, NO SUPPORT BAR AT ALL was in the middle of the roof!!!!!! They could not believe it!!! They call FORD and are told NOPE they don't put a support bar in the middle of the ROOF!!!!!!!!!!! What the heck???????? So Earnhardt says we will spray foam in it for you for 2000!!!!!!!! No thank you! Foam won't save my kids in a roll over accident!!!! So we go get our truck only to now have a dent in the roof as well as the sagging!!!!!! DISHONEST HORRIBLE SERVICE DISRESPECTFUL. Never ever should anyone go there and sorry but if you are in a new F150 Ford truck you should check out there lack of support brackets in the middle of the roof!!!! UNSAFE!!!!!! read more

well my new 2016 ford mustang had a issue on my way to pick up my lunch. so i putted my brand new car over there to get this fixed! and they came right out and got me going. my lunch was not even cold when i got back lol. my service advisor was john valerio, and he was great and put up with all my bs cause i was not happy my new whip was broken. the part that was bad had a eta of 2 weeks, but it took about 8 days to get my car back to me. my insurance only covered 5 days of rental car and john made sure i did not have to pay 1 cent in extra days or even the taxes for the rental car. he also checked a few other thing i had questions about. there was a screw thing missing on the molding around the wheel well that left it all crooked and he fixed that! john also took care of my 1st oil change a check up even though i did not buy the car there! and and i asked him if they rotated the tires and he said no and he got his service guys to pull it back in and take care of that too. even had my car waiting up front and shining from a free car wash like it was brand new. john made it a great experience during a really stressful time. if you are under warranty or not i would recommend to get your ford fixed with john valerio for sure and that aint no bull, lol sorry i had to get that in there some where. read more

I don't know why I keep giving their service department another chance. This is the last time I will ever step foot in Earnhardt's. Asked for an oil change and recommended fluid flushes on my 2005 - transmission, differential, power steering - and was presented with a $6000+ quote for everything from tires to suspension to a tune-up and more. And to top it off, I was told that sadly, with the amount of work needed on this vehicle, it might be better to just trade it in and buy a new one - from Earnhardt of course. Interesting strategy to sell vehicles, but it just cost them a customer and created an ambassador (me) to tell everyone I know that this company is nothing more than a scam. I should have quit 20 years ago when the location on Baseline "borrowed" the keys to my car while I was car shopping (sir, we need to move your vehicle) and wouldn't give them back for a half hour while they continued giving me the hard sell. Oldest trick in the book and I fell for it. Never again Earnhardt. read more

Too bad they don't have the option for no stars. We had purchased a vehicle from them, signed the contract and were told we would have to bring it back to have the kill switch removed. No problem. About 4 days later they called and said that the original contract could not be done as they planned and we would have to return to sign another contract with higher payments. Still not a big deal. I assured them that the earliest we could come in was a couple days after that and we would sign the new contract. The days in between were filled with phone calls, texts and emails making sure we were still coming in. This I call harassment. I talked to them and informed them of the earliest we could make it back there. The phone calls, texts and emails were at least a few times a day. Finally I had enough and my next trip there was to return the vehicle where a salesman was trying to save the deal and offer the same original payment with less down. Why not just do that in the first place?? Needless to say I told him no and that's where his attitude began. He was very short with us and unprofessional. I get it you're upset it didn't go your way but you sir acted worse than a toddler. As we got back in our other vehicle to leave he was looking with disgust over the vehicle we had brought back as to make sure we didn't damage anything. This is one of the worse customer service experiences we have had. Would never ever buy from earnhardt ford. But had great service from arrowhead honda and a better vehicle for the same payments we would have had from them. read more

I took my 2015 ford fusion to these guys for a check engine light. they could not get the part for over a month. once the part came in i scheduled an appointment for Saturday. I live over an hour away from the dealership and they would not have the part shipped to my local dealer for install. so i drove all the way there Saturday morning when they opened. they told me they could not get to it at all that day and told me it could take 3 days after the other advisor assured me the job is done in one afternoon. i then asked for a rental car which ford pays for if the car is down for more than one day. they refused to give a rental unless i paid for it. my car has 18,000 miles on it and is under full manufacturers warranty through ford. They left me as a customer feeling so pointless to them that i said i would give them a bad review. the advisor and manager on duty informed me that unless i give them a good review they would not work on my car at all. the dealership refused service to their customer unless they give a good survey. i used to work for ford and would like to let any one know. if they get their car serviced at this dealership the advisor sell you unnecessary services, and flushes your car doesn't need and they get paid for good surveys and lose money for poor customer service. so don't forget to fill our your survey when they deal with you underhanded. I have reached out to the service director and the dealerships GM to no avail. my perception is that customer service means nothing to them at all. Be smart and head my advice, i have worked in this industry for over 10 years and seen bad customer service many times but you will never expect to be treated so terrible as at earnhardt ford. The GM will probably have his keys taken away eventually i can only hope he takes his incopetent service director with him. Maybe theyd be better running a mom n pop used lot, or selling hotdogs. thanks for the terrible experience at the dealership your running into the ground, and now i know where not to send all my colleagues family and friends. regards, Nathan read more

We purchased our Ford 150 pickup from Earnhardt and have had issues with black smoke coming from the tailpipe several times. we took it in for service and one of the service guys took a ride with my husband and saw the black smoke. After having our vehicle for 2 days we were called to come and pick it up and they could not do anything about the problem because service engine light was not on and they had no code! Our private mechanic that we have used for previous vehicles said that for a brand new vehicle we should not being seeing black smoke and it is serious if we do!!! We also purchased running boards for the pickup and having issues with it coming apart. We were told they had to find another running board and they would get back to us. It has been 2 months and we have called and left messages and can't seem to get a return call back on the status!!! We will never purchase another vehicle from Earnhardt again! They are to big of a business and they don't seem to care about customers when you leave the parking lot!! read more

I just called for service on a car that I purchased from Earnhardt Ford. The service over the phone was horrendous. Then the lady in the service department came back on and said the car would be there all day and asked if I would like to rent a car from her??? I have had service done here before and was always given a car if they couldn't get it out of the shop. She had a poor attitude and a rude tone. This one experience has made the decision for me not to look for my next vehicle at Earnhardt...Tex, you have got to do something about your people and service...This is an embarrassment. I own a Nissan as well and we are never treated this way at their dealership. She even tried to pawn me off to another dealership for repairs on my car. My real question is do you want to purposely go out of business? Beware of this dealership. Anyone this reluctant to make money most likely won't do a good job. read more

I was in the market for a hybrid vehicle and went to test drive the Ford Fusion Hybrid. The salesman Ray was mildly helpful but really wasn't trying to sell the car. He was more so just trying to make small talk which is fine but when you aren't knowledgeable about the vehicle is somewhat infuriating. The test drive went well though and we went inside so that I could see what the bottom line for the vehicle would be. The price that Ray came back with was excellent and I was definitely interested, but unfortunately Ray came back with his sales manager Joe... and words cannot describe how infuriating this man was. He seemed upset that the quote for the car was low and I initially couldn't get him to even confirm that that would be the price. He kept trying to push me for a credit app and financing. I stated before we even sat down that I still had two more cars I wanted to test drive but that I liked this so I would want to see if the price was competitive. As soon as a got stern with him about just wanting to know what the bottom line would be he actually confirmed that the written price was correct but then took the paper away and said that I wouldn't be able to leave with any of this information "but that I'm sure you can remember the number." After stating that he just stood up and walked away with Ray without saying goodbye, have a nice day, or even hope to see you back. Needless to say I have never felt so disrespected in my life by someone looking to sell me a $30,000 car. Instead I went back to the AutoNation Toyota where I was helped by John who was absolutely great and left there happy with my new hybrid. I would only wish Earnhardt Ford on my worst enemies...and even then I would probably feel bad. read more