Talked with Joe Masiello, the Assistant General Manager, this afternoon. He offered a $100 credit to bring the price of the battery in line with what O'Reilly's would charge. It's not what we were promised to get us to purchase the car, but it is better than a sharp stick in the eye. So I'm raising my rating to 1.5 stars. At least they did something. read more

Went in to look at used cars because we were on a budget. The sales guy came out and asked us if we needed help. Told him not at the moment but just looking. He kept asking questions on what we were in the market for and based on the prices they had on the window I knew they were too much. We were just about to leave when his boss came out and started asking questions and we told him we were on a budget and told him how much we wanted to pay a month in car payment. Said oh no problem, we can make it work. I was doubtful but gave him a chance. We went inside and the guy came back with numbers higher than we told him 3 times, the third time he gave us the number as we were walking out as I was tired of the sales man bull crap they were giving. Do not recommend going to this dealership AT ALL! We went to 4 other dealerships and they were all no pressure just let us know if you need anything type places. Stay Away from Earnhardt Toyota! read more

Worst experience I have ever endured at a dealership. I bought a car online through their website and I knew exactly what car I wanted and filled out all of the necessary application steps. I was out of town for the week so I told them I'd like to pick the car up next week and they said that wouldn't be a problem. The next day they tell me they are mailing me some documents for me to sign in order to pick the car up next week, I said sure no problem. A couple days later, I had to call them and notify them I didn't receive the documents only to find out they never sent them to me and didn't even bother to notify me of that. And then on top of that they told me I needed to put a $5,000 deposit down on the car to ensure delivery for the next week. Again I said okay I can do that. Fast forward to delivery day and I'm ready and eager to pick my new car up despite all of these issues. Well, they decided that on my delivery day that was well known a week in advance by the way, they just now started the financing!! Unbelievable because they checked my credit and told me it was perfect at the initial application process?? Long story short, I couldn't take delivery that day because Earnhardt Toyota couldn't get the documents ready for me to take delivery that day. On top of that, they hard checked my credit 3 times during this whole process and now I'm left trying to clean up that mess as well. And to top things off, I left a bad survey for them and one of their members reached out to get me to reconsider the review and basically bribed me and told me he'd send me some gift cards. Well it's a month later and they haven't sent me anything and I'm now in contact with the DMV, Experian, and Toyota trying to clean up Earnhardt's inexplicable deficient handling of this entire situation. My advice to all of you is to avoid Earnhardt Toyota in Mesa at all costs. read more

This dealership provides excellent customer service. The service advisors are truly helpful and are really informative, doing a good job of breaking "shop talk" into plain english. Though I have had several issues with the quality and durability of the tires they sell, my SA has always tried to fix it and minimize my expenses. read more

Went in to get an oil change and regular service on my new Toyota Highlander and before I finished a chapter in my book they were calling my name to pick up my car. They were fast and efficient. They even washed my car for me. I always recommend Earnhardt when I have a chance. For both service and sales. Gail B Mesa Az read more

Vanessa is tops for a service representative. Whatever the problem, she is on top of it. Couldn't ask for better. The drivers are always polite, professional, etc. The service department always stands behind their work and warranties. If only their prices could come down, I'd give them six stars. read more

I had a bad experience at "right Toyota "- that place sucks. I drove straight here after that, and spoke to Nigel, in internet/fleet sales. This place and these people are great. There inventory is updated in real time on line. There physical inventory is well squared away. I looked for a used Tacoma, and BAM... there are all in one place. Nigel was not pushy or bullying, like they are at right Toyota. He was great. The financial dept was great, the guy was straight up, honest and no B.S.. they worked with me to get me a vehicle that was originally a bit out of my price range. At the end of the day, I drove back to Tucson with a great truck, better than I thought I would be able to afford. It was worth the 2 hour drive and even dealing with a crappy dealer first, I truly appreciate these people for getting me the used truck I wanted at a price I could afford. That sounds like a cheesy commercial, but for real, that's how I feel. I will reccomend anyone I hear talking about buying a used/new Toyota to make the drive up to Phoenix and ask for Nigel. read more

Come in and see Assistant Service Manager, Chuck Halbwachs. Chuck's's honest, non-pressure service sales makes me absolutely love him. I also love that they wash my car when I bring it in for service! Don't forget to say hi to Melissa, the service cashier, she is also fantastic! read more

Do not take your Toyota or any car to be serviced at this dealership! First, when we were walking to the customer lounge, there was an unmarked plate drilled onto the floor that was about 3/4" high. Since there were no markings to draw attention to it, my 5 year old tripped on it and fell flat on the drive. 3 service men saw her fall and nobody even acknowledged her fall or asked if she was ok. That is a true indication of the lack of integrity of their staff. Luckily she is fine, but I brought the matter to their attention and they informed me that it used to have yellow stripes on it, but they wore off. Then why not paint more on them to prevent a hazard?? So we had the service complete, and the rep who came to get me, said hey miss, your car is ready. Many other customers said "me"? and he said no, her and pointed to me. Well, last time I checked, I do have a name and it was on my service ticket! To the next issue, I got home and looked at the report (that nobody went over with me at the dealership), and noticed that all 4 tires had the same tread depth. This is impossible because I had a blown tire on the freeway 3 weeks ago and one of my 4 tires they checked was brand new. So what they are telling me is that 3 tires with 20,000 miles on them and 1 tire with 500 miles on it ALL have the same wear?? I don't think so! So I looked at my report from the last visit at 15,000 miles and the same tread depth is indicated on that report. I am thinking they chose not to check this on their inspection... Finally, when I got home, I parked my car in the middle of the garage because my husband was at work. When I went to move it 3 hours later before he came home, there was a fresh puddle of oil on the garage floor. My car is only a year and a half old and has never had any leaking problems until I took it to Earnhardt's today. They were uncaring and now damaged my vehicle! I am taking it to another Toyota Dealership in Chandler for them to check it over to make find any problems caused by Earnhardt Toyota. For your safety -- DO NOT take your car to Earnhardts! read more

Hands down THE BEST SERVICE AND FINANCE IN MESA. Look no further! Ask for Chuck in Service or April in Finance and YOU WILL BE GUARANTEED to leave happy. I have been dealing with these great people for years. read more

Straight forward. I made a deal over the phone they honored it on arrival. Can't complain about that... Great deal on additional warranty

I can't really describe how amazing experience I had with this dealer. I was in the market looking for a new Camry, and the 2 dealers in Tucson could not get me the deal I wanted (not to mention they were rude and "bs" about their processes), but Earnhardt was willing to work out some numbers for me. I'm from Tucson but I didn't mind the ride to Phoenix to get the deal I wanted, and Earnhardt always made sure everything was ready when I came. I worked with April Jacob, Dennis Montoya, and Martin Ghazarosian , and every time I was there, they were so friendly and made sure I left with a big smile on my face. I cannot thank Earnhardt enough for my new Camry! Will definitely recommend this place for all my friends and relatives. This is what I call a truly exceptional experience. read more

Please read this because it comes from a very judicial and merciful heart... A few months ago I got on here (Yelp) to shop around for a service deal and maybe start looking into a new 'Yoda. I own a '97 Avalon that just rounded 200k so I'm thinking... but just thinking for now, not ready to buy again yet. Back to my review, I usually take Betty White (my car), to Earnhardt's for her check ups. They're always nice to me. I've never heard anyone, customer or employee, speaking poorly towards the other. In fact I would say their manners and genuine kind demeanor are pretty dang high compared to what has become the norm out there in customer service. So I'm telling you the service team has always been great to me and those around me. I would also like to mention the sales people who say hello to me like they know me or something. Don't get me wrong, I know they want my money someday, but there's clearly a great deal of effort being put forth by them to start first with establishing respect for everyone around them. What the heck are in those doughnuts anyway? (Just light humor there). In conclusion, I feel the need to leave a small comment regarding a few reviews that I've read here and also on Riverview's reviews. On this page, there are three to five (3 to 5). There are three very nasty reviews, with personal attacks on people rather than the business, that I cannot see why they are hanging around. They're really just rude or spreading bad mojo and not helpful to the true purpose of Yelp. One of them has nothing more than one word. That's sad. How is that helpful at all? It's not funny. I want to use this site FOR GOOD, not immature games. A few other reviews have little to zero Yelping activity. Over the last couple of months, I have seen more "active" and much more useful reviews fall off of a few businesses. Bottom line on my soapbox is this; Please read carefully. Please do not forget your own voice. I found that I was perfectly happy right where I had been going. All I had to do is ask for a little "loyalty discount" and it was delivered... with smiles as usual. Thank you. P.S. A few names I've collected over time: Tom, Cameran, Ron, Bob (possibly the same one slammed in another review), Grey, Mike, Mike, Mike (yes three of them) and two Joes. ...just a few! Keep calm and drive on! :) read more

Shane M (Salesman) is awesome! and Brad (Finance Mger) too. Shane wasn't like your "typical car salesman​" He was not trying​ to push me into anything, instead he listened and valued me and my time. And because of that,​ HE earned my business. read more

Always easy to schedule an appointment, took care of the service I needed while I waited and had it washed for me before sending me on my way. I really like the service department at Earnhardt Toyota. read more

My husband and I purchased a 2012 Toyota Tacoma from Robert M. He worked with us in finding all of the features that we were looking for. He didn't seem to over sell but was very informative in his information on all of the vehicles. That made it a comfortable experience. He followed through on anything that we asked about and even knew about the competitor's vehicles. We came back a few months later and decided to purchase another vehicle from Robert because of the excellent customer service that we received the first time. I would definitely recommend him to anyone looking for a vehicle. We love both of our vehicles and when we are ready to purchase another one we hope that he would be available to help us. There was another sales person that assisted him when he was gone the first time. His name was Jack. He was really personable and informative too. :) I will update my review on the actual vehicles when I have had a significant time driving them. read more

Worse experience of my life... do not buy here... they shot gunned my credit report for 13 hard hits after I told them not too... I had to come back 4 times made appointments the finance guy I was working with went home early even though we had an appointment set with him and all he needed was my proof of income which I could have faxed or emailed... them promised the next day it would be complete still not done had to go back two more times... part of the deal was paying the last of my lease off... I was told not to make my lease payment and then my lease company called me 30 days later and they still haven't paid it off and now I have a 30 delinquent notice on my credit too ... they had to call the lease company and tell them they were paying the lease off but I have to fight the credit hit for the over 30 days and I'm still over a month later dealing with them... terrible do not waste your time!!! Run read more

Great service. However, I wish someone would have noticed my broken wiper blade during my car's 40,000 mile service.

The customer service at Earnhardt is always amazing. I've never had a bad experience. I brought my car in on 8/23 after it broke down at work. I've been dealing with Mark as my point of contact and he's been great at keeping me updated on what is going on with my car and the cost of repair. Marks communication and explanations have been amazing. My sister in law just bought her Toyota from here, and my mother in law just had her Toyota serviced here. Their customer service is by far the best, and we've never had any issues. Definitely recommend Earnhardt Toyota. read more

We are Canadians who spent six months each year in Mesa, loving the sunshine and the people there. However we do NOT love Earnhardt Toyota Scion! It has happened twice that we flew back home over Christmas and found a recall notice notice for our Rav-4. After returning back in Mesa we took this notice to Earnhardt, expecting them to do the repair, after all our lives were at stake. We were shocked to be told that they do not do recall repairs on Canadian cars. Reason given was that they do not "have access to the information". Certainly, putting our VIN number into the computer would provide this information. If not, wouldn't good customer service and concern for our safety and the liability of Toyota, encourage them to make a phone call and solve this? Both times we were simply told that hey would not do it. We are not happy! read more

Earnhardt Toyota services my Prius C and they are wonderful! I schedule appointments online and when I arrive they talk to me and take my car right in. I've never had to wait hours for routine maintenance - they finish quickly, do a thorough job, and wash the car when they're done! The ONLY reason I did not give a fifth star is that I requested the extended service plan they offered when I booked online the last time. When I got there, they thought I declined to buy it and when I asked about it at the cashier she had to call my service rep in to do paperwork. And they told me I couldn't pay online. There was just a bit of confusion that needs to be worked out. read more

Earnhardt gives great customer service. Their employees are always polite and willing to explain any parts that you are purchasing or adding to your vehicle. read more

I am a student and is moving to California for further studies soon. I was looking for new Toyota Corolla 2015 S plus and after talking to many Toyota dealers I did not get an affordable deal. Then, I contacted Earnhardt Toyota Scion online and their internet Sales Manager Subby gave me an excellent quote which was a few thousand dollars lower than the other Toyota dealers. Subby is great Manager and honored our deal on arrival. Even I got free window tinting. I also loved that they wash my car while they tinted my car and provided me free loaner car for my convenience (that was free too!!!!) during my wait time. They are very friendly, knowledgeable, courteous, honest, professional group of people and their prime goal is customer satisfaction!!!!! Do visit Earnhardt Toyota Scion and ask for Subby. I am sure you he will give you the best deal possible...... read more

Mark Berkheimer, a Customer Service Adviser a Earnhardt Toyota, 6136 E. Auto Loop, Mesa, AZ, is the consummate Service Adviser. I have had Mark as a Service Adviser, as have my daughters, for years. He is always professional, very personable, genuinely concerned about his customers, and goes above and beyond the call of duty to ensure customer satisfaction. Earnhardt Toyota is very fortunately to have Mark and should recognize Mark for his abilities at every opportunity. read more

9/30/13. Went in to this dealership using the Costo Auto program. The dealership's price was $1000 lower. We began with Nigel and then, ended up making most of the deal with Eddie. I cannot say that the process was easy and painless, but i can say that i had to stand my ground to get what i wanted. I did purchase the extra coverage for my peace of mind so i will place my review once my car needs the first oil change. read more

Recently went to Earnhardt Toyota in Mesa. I walked in knowing exactly what I wanted and where I wanted to be financially. We worked with Michael B and he was amazing and helping me navigate through my wants and needs, really my demands haha. When we realized what I wanted and where I needed to be financially weren't quite matching up, Michael was great at helping me navigate more options. He didn't rush me or push me into something that didn't work for me. I was challenging and he rose to the challenge. Definitely ask for Michael B when you go in! read more

My girlfriend and I had a great car buying experience here! If you're looking for a easy salesperson to work with, ask for Tom Hart. Tom was very knowledgable, not pushy, communicated well without bombarding us with emails and phone calls. We felt like we got an excellent deal and were treated very well. read more

Absolutely the best! I dealt with Joe, the assistant GM. Great experience! Highly recommend!

Earnhardt Toyota does a great job of selling you a car. However, once purchased their service department is a nightmare, they are rude, difficult to schedule any service and they give the impression that they do not care about your business. Will not purchase a car there again! read more

I worked with Mark B in service this weekend. He's been taking care of my Toyotas since 2011. He never ceases to amaze me with his customer service, honesty and genuine care of my cars. He's always upfront and tells me what is imperative, what should be done, and what maybe can wait a little while. I will never take my cars (we have 3 Toyotas in our household) to anyone else. I highly recommend Mark B at Earnhardt Toyota for any of your service needs! read more

We are really impressed for the GREAT customer service from this place after a couple bad experiences from different dealers, Jake Pendic was great, always going beyond our requests, and doing all the process very smooth, highly recommended, also Mike Powell from financing department answering all our questions and giving us the best advise, definitely the best place to buy a car, very pleasant experience, love my 4Runner! read more

Earnhardt Toyota went above my expectations! I have never had such a positive experience at car dealership before (or ever). I was searching high and low for a specific 4runner model and could not find what I was looking for where I live in San Diego, CA. I have family in Phoenix area and thought I could just make a trip out of it if I could find what I was looking for in AZ. Well Earnhardt had the exact trim of the 4runner I couldn't live without so I started negotiating online with a gentleman named Jacob C. He did what he could and after a few days of emailing back and forth he notified me that he could get me what I wanted for the exact price I wanted to pay. I explained to him how far away I lived and how important it was to me to just drive out, do the deal, NO haggling, and be done. He assured me this would happen so I made the commitment, and drove to AZ. I'm not going to lie, I was a little reluctant and thought they were just feeding me some BS to get me out there and take my money but surprisingly it wasn't like that at all. Jacob wasn't able to be there he day I came but had another sales member help me, Robert M. He was hands down, the nicest, most knowledgeable guy. He's worked for Toyota for a very long time and never pressured me once to buy something extra or made me feel inferior. He wrote up my paper work, got me to finance and really made me and my family feel comfortable. I met a few other members of their team: Joe M (Sales Manager), Robert F (Internet Manager), and a guy named Boomer who was the finance guy. All were very nice. Back in finance they did try to get me into the extended warranties, which I was not interested in, and they wrote up my contracts quickly and accurately. I was out of there in not time, with my dream car, and I felt like I got the best deal out there. San Diego dealers and other AZ Toyota dealers would not match the price they sold me my new 4runner for! My Grandfather who came with me said "they're so good at this dealership, makes me want to buy a car!" This means a lot coming from his mouth. GO HERE, you wont be disappointed. read more

Good service!!! Find David Tallabas !!he sold a car to me ! He is a very good and very nice guy. He is very patient and professional.

I recently purchased a 2016 Toyota Tacoma. Sales and financing staff are awesome. They worked with me to get the price I wanted for my trade in as well as the price on the new vehicle. Ask for Ronny Swift and Sales Assistant Manager Brad Johnson. They were great. read more

rude salesmen there.....i wanted to look at the new ones, and the guy acted like it was a pain to show me, since he knew i was not goinig to buy today...i got out of their fast, never again will i waste my time with this outfit...go to camelback toyota, owned by hyatte....they are nice and helpful read more

On Thursday my wife's car AC quit working on one of the hottest days of the year. I called Earnhardt Toyota to see if we could get it looked at on Friday or Saturday. They said they were totally booked but they contacted Myron who has been our contact for several years. Myron managed to squeeze in the car on Friday at 10:30 AM and had it fixed by 1:30 PM. GREAT SERVICE MYRON AND THANKS FOR SNEAKING US IN. We will be back again and again, and when we need a new car guess what. read more

Worked with the internet sale department Was great having everything ready to go when I got there took a test drive and then signed some papers Easy and fast Leasing a highlander great car read more

This place really values its customers. They went way beyond expectations to resolve an issue with a purchase. I will only look to them for any future car purchase. read more

I leased a new car on a Saturday. I dealt with the ecommerce/fleet team of Paul and Steve. I did a lot of research online and worked with them via email for an eprice on my selected vehicle and scheduled a time for a test drive with the family. I found Paul and Steve to be component, knowledgeable and willing to work with us. I did not feel pressured at all. We even left for two hours to have lunch and came back to complete the final negotiation. I will admit there was a certain amount of negotiation to get the price we wanted, but that is part of buying a car. Although the whole process did take some time, it went about as fast as it could on a Saturday. I financed the vehicle and also wanted to mention that the finance guy was also good - no hard sell and very fast. I would buy another vehicle from Paul and Steve. read more

So I went in to Earnhardt Toyota Scion this past weekend, wanting to test out the FRS, usually I go to dealerships and people look at me and don't pay attention to me or want to let me test drive a car like an FRS because I'm "young" mid 20's. well they made me feel welcomed the minute I walked in and after making a copy of my license and insurance the sales man let me take it out for a spin, and all I can say is wow I loved how it handled enough to when by the time i got back to the dealership I decided I wanted to buy it! they helped me out with financing and even got me the one i wanted which has a spoiler. Very pleased and will definitely send people I know to Earnhardt for their future car purchases.. Very friendly and knowledgable staff. I was helped out by Dan and Ruben, who in my opinion are really great sales people. read more