This is the best dealership in the East valley. Would definitely recommend buying from them! They are honest and easy to work with. If you are a Costco member, check out the Costco program online before going in. read more

I took my Chevy Traverse here for my warranty-covered oil change. Courtesy Kia was quick and professional. David was great and provided outstanding customer service. I will be back. Thanks! Edited: And I came back! This time it was Brianna helping me over the phone and she was outstanding. I've dealt with many dealers in the area and Courtesy Kia is BY FAR the best. read more

Courtesy Kia - Car Dealers Near Me - Mesa, Arizona

All the staff here seem to be pretty engaging but Daniel A is nothing short of amazing. I did a ton of shopping at at least 20 dealerships around the valley. Car sales is a very tough job and Daniel does it the right way. He tirelessly accommodates, never pressures. He was very patient as I did multiple test drives on multiple days (during the day well over 100 degrees). Each time he would go, get the car, cool it down, and bring it to me in the shade. He knows the cars in his fleet inside and out and is happy to answer questions as he walks you through the features. Even after I purchased he reviewed all the features with me one last time to make sure I understood everything and invited me to come back anytime if I need help. I purchased a 2025 Telluride (see pic). If you are in the market for a Kia I would highly recommend Daniel and Courtesy Kia. read more

Courtesy Kia - 2025 Kia Telluride I purchased - Car Dealers Near Me - Mesa, Arizona

I wanted to reach out and say thank you Zach and how much I appreciated you working with my wife Debbie and I today and how patient you were working with us in finding the right vehicle for her! You definitely sold me on wanting a Kia! We spent 3.5 hours looking at different model vehicles , including tests drives in several new and used Kia vehicles to drill down to the right ergonomically seat that my wife's long legs would approve of. I enjoyed riding in the back during those test drives watching you tentatively listened to all her concerns and questions about these vehicles and answering them to both our satisfaction! Pretty impressive !! Again, thank you so much!!. Dale read more

I had a great experience at Courtesy Kia thanks to Jonny Ribeiro and the team. They quickly helped me determine that the oil leak I was dealing with was caused by a faulty oil change done by another mechanic shop, and they took the time to clearly explain everything to me. They also provided an immaculate oil change and gave me genuinely helpful advice about how to seek a refund from the previous auto-shop. The whole team was professional, honest, and thorough. I highly recommend! read more

We had the best experience buying a car at Courtesy Kia! Went to a few other dealers, got ignored at one and bombarded at another. At Courtesy, we were met outside by a wonderful young man, Rodman Rochin. I thought he was the greeter, but he ended up being a salesman. He showed us the 2025 Kia Telluride. He knew all the functions of this car and more! (We were at another dealership where the salesman didn't know all the features of the car.) Rodman has only been working at Courtesy Kia for 3 months but he even knew how to sync our phones up with our new car! He was amazing. His Sales Manager Richard was also very helpful and patient with us. They let us go home and think about the deal and which car we ultimately wanted to buy. We had looked at the top four in the mid size SUV class and might have bought another brand, but Richard and Rodman out sold their competitors! We also can not say enough about the Finance Officer, Gary. He made the paperwork go so smoothly and did not try to oversell us on a lot of extra things that would not really be covered in the end. We did buy an extended warranty and maintenance package and are very excited about our choices! Again, we can not say enough about Courtesy Kia! They made what can sometimes be a really difficult process so easy and smooth! By the way, they have a great coffee machine where you can get a French vanilla latte! read more

Courtesy Kia - Car Dealers Near Me - Mesa, Arizona

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Averie was the best! He made us feel like we were family . He was very attentive and knowledgeable. He never made us feel pressured. He searched until he found my car and drove to Surprise to get it. He set up the Kia ap on our phones. He was so patient and always smiling. He gets a 10 in our book. Averie you will go far!!! read more

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While Andy was great, I can't give 5 stars. Both the sales team and finance told me Kia included 500kw of free charging with new EVs. After purchase, I learned this ended on the 2024 models. The only "make it right" offer was half off a level 1 & 2 charger --and fun fact the car doesn't even come with one. I feel misled and disappointed. When the lease is up, I'll return the car and move on. I would not recommend Courtesy Kia. Hopefully they read this and make it right read more

Courtesy Kia - Car Dealers Near Me - Mesa, Arizona

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I own a 2023 Telluride that I had in twice to repair the collision system failures. A major wiring harness was replaced which did not fix it. Second time it they said the harness was installed incorrectl. I left the vehicle and during this trip the service department damaged the drivers side requiring part replacement and a complete left side repaint. The dealer didn't inform me, my vehicles security system reported it was relocated to a body shop 7 miles away. I called the dealer to ask about it and they wouldn't take my calls. When I got to the dealership the GM wouldn't meet with me. This dealership is dishonest and managed by unethical people. I would have never known this happened if it wasn't for my Telluride's technology. read more

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I just got a new 25kia k4 my first new car and the salesperson there named Austin delivered his word, and helped me get into my new car. He was very professional and made everything very easy to comprehend and didn't pressure me not once. Once I got into the finance room another great finance manager named Dominique I think he goes by Dom, was there to close the deal and make sure I was getting the best possible deal he also was very professional and didn't pressure me or make me feel like I had to make a decision right then and there, it was a very pleasant experience at courtesy Kia and highly recommend taking to Austin if your looking for someone's who's gonna actually listen to your opinions and actually cares. read more

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I cannot recommend Courtesy Kia highly enough, especially our salesperson Lee! He was absolutely exceptional from start to finish. After a HORRIBLE experience at Horne Kia, we found ourselves feeling defeated and with almost no hope left as we were trying to trade in our two vehicles for one reliable car. From the moment we walked into Courtesy Kia, the atmosphere was completely different. Lee assured us he would get us into the car we wanted at a price that worked for our budget - and he delivered on that promise without any last-minute surprises or hidden fees. The entire process was remarkably efficient and handled with professional ease. Every step from test driving to financing was transparent and straightforward. What truly sets Courtesy Kia apart is their staff - there wasn't a single person we interacted with who didn't greet us with a genuine smile or go above and beyond to ensure our comfort and satisfaction. The finance team explained everything clearly, the service department did a thorough inspection, and management checked in to make sure we were happy. If you're in the market for a new vehicle and want an honest, pressure-free, and genuinely pleasant car buying experience, I urge you to visit Courtesy Kia and ask for Lee. Five stars doesn't seem adequate to express how refreshing it was to deal with a dealership that truly values customer service and integrity. read more

Jonny Ribeiro in the service department is great very helpful and honestif you need any vehiclework done hit him up.

You will receive more "courtesy" and honesty from a back alley chop shop in Tijuana than you will from this stealership. Rude, ignorant and downright awful service. The good news? Plenty of other dealerships to buy from. read more

My 85 year old mother recently purchased a new 2025 Kia Sportage. We had heard many good testimonies about Kia so my mother decided to buy a Sportage because of this as well as the long warranty period. We had several issues with this car within the first two weeks. I spoke to Chuck, the dealership manager, and explained my mother is not in good health, has had a couple of strokes due to stress and we bought this new car to insure she would not have to deal with any car issues. As a result, I told him we are not going to put my mother back into this car, which has had repeated problems and could quite possibly put her well being in jeopardy, if she has a breakdown in Arizona's 110+ degrees temperatures. Chuck said, he sympathized and put together an unconventional plan to put my mother in another new car. read more

I can't stress enough how amazing this place is. I'll be honest i was nervous considering i haven't had the best experiences at dealerships nearby. But Courtesy Kia is where it's at!!! My salesperson was the amazing Lee!! He had us in and out of there so quickly, never once did we feel pressured and he always kept things honest and transparent. He worked so well with us and never made us feel stupid for asking questions. Such a great dude and such a great place. Let's move on to the finance guy Kyle, usually these are the guys that make me nervous too trying to make you buy warranties you won't use, this guy is INCREDIBLE!!! It's like they treat everyone like family here and that's such a hard thing to come by. Kyle set me up good with an amazing interest rate and making sure i was totally comfortable with my payment and that my warranty made sense, not to mention his overall trustworthy service and personality. I didn't have much contact with anyone else but if they're as awesome as Lee and Kyle i truly believe this dealership is one of the bests! Anyways here's my super cute 26' Kia K5 gt line (: read more

Courtesy Kia - Car Dealers Near Me - Mesa, Arizona

Horrible! This place clearly took advantage of my elderly mom. When we purchased a used car the sales rep said there were two keys, after signing all paperwork the sales rep said he couldn't find the extra key but to call him and he would help us get the extra key. He never returned phone calls, when I finally was able to reach the sales rep after months of trying to call (I live out of state) he was rude and told me my mom "roasted" him on a survey. That was a lie because my elderly mom wouldn't even know how to do that. Totally unprofessional. I finally went in person and the sales manager laughed at me and said it wasn't their responsibility to provide two keys. He said I could purchase one for $395. We were totally scammed, ignored, treated poorly and disrespectful. AVOID THIS DISHONEST DEALERSHIP!! They treat women and elderly awful. read more

Servicing my car at courtesy Kia was easily the best idea I've had all of 2025. My service advisor Donovan, was very helpful and kept me in the loop for my cars week stay. He went to bat for me making sure that my engine was covered under warranty and his positive attitude helped with all the uncertainty that follows with the bound to happen, car problems. Everything went smoothly and to my surprise I'm back in my car and she feels better than ever. Thanks to the tech and to Donovan, my Kia and I get to cruise around Arizona once more. THANK YOU!! read more

This company does weird sneaky tricks to make it seem like you're getting a good deal but they are actually ripping you off. I purchased/financed a 2023 Kia forte in November of 2022. I went in saying I only want to spend $20,000 on a car. I have $3000 as a down payment. Which would make my loan on $17,000. well, instead of listening to me and focusing on the total cost, they kept bringing up the monthly payments. Telling me they could make the monthly payment smaller or the term longer. And I continue to tell them (multiple times) that I want to look at the final price of everything. After two hours of being there and going back-and-forth with them and they brought me numbers that looked like it was very close to what I asked. But of course they brought it in a way of monthly payments and then started rushing me. Had me sign a dotted line. That I would confirm I'm accepting this offer. What I thought I accepted: They explained the car is $2400. My understanding then is my down payment of $3000, would make my loan amount $21,000.. I have since discovered that my total loan amount is about $24,500, which means the car actually cost $27,500... I feel like they stole my down payment! Manipulated and lied to me. Then, when I got the car and drove off I realize, its stripped of normal things cars come with: no spare tire and no floor mats. When I called to ask where my floor mats were and spare tire, they said "cars dont come with that anymore.... BUT if I wanted floor mats, I could give them a 5 star review and they will give me floor mats." What a manipulative way of getting 5 star reviews! They also say they'll give you a free oil change if you give them a 5 star review.... What happened to just taking care of your customers and receiving authentic real 5 star reviews! But they can't do that cause they're stealing people deposit. So manipulating people into giving them good reviews is theyre only option. I give them 2 stars and not just 1 because I don't think this is the employees fault. Every time I go do maintenance for my car everyone is really friendly, until I check out and they tell me to give them a 5 star review to get a free oil change. They even give you a cheat sheet to follow so that you accurately give them the absolute best review. They all say it the same too. So it's either corporate or management. The employees have been pretty nice so far though.. All and all, I will never buy another car here and I tell everyone I know and meet to avoid this place. Good job Kia for getting $3000 extra from me, you'll never see my money again or any of my friend's money. I hope this review helps Kia change their ways cause at this point it's not looking good. read more

The place is bait and switch on used cars. The advertised price was $11000 and then thay add $2400 for "accessories". A meaningless certification which they claim is a 12 month powertrain (good luck trying to collect on that with a used car). Lifetime nitrogen for $150 which is free at Costco, lifetime tint which the car already had and Kia connect and protect which is a glorified Lo-Jack and you have to subscribe. I offered the asking price of $11000 pus $599 doc fee and tax and license. First quote I got they had added all the options and wanted to charge $1109.38 in tax and $1525.25 for license. That s right charging tax on fake upgrades and accessories. (see photo) If you take a look at their reviews, most of the 5 star reviews are from "suspect" accounts with one review. Stay away from this "stealership." read more

Courtesy Kia - That discount got added right back with "upgrades" - Car Dealers Near Me - Mesa, Arizona

Car was in for service ..8k miles and already needed new ac compressor. Got car back after a week with a giant scratch in hood read more

Courtesy Kia - Car Dealers Near Me - Mesa, Arizona

Thank you Josh Kirby and the rest of the team at Courtesy Kia for taking care of my Kia Sedona and replacing a new engine that's under warranty. I appreciate you all so much. Your service is exceptional and I like to recommend you guys to my friends and family. read more

Just for my first oil change on my Kia and I loved that I was able to drop my car off overnight for my morning appointment! Everyone in the service department was super nice and have me helpful explanations of my car's service appointment. They even texted updates to let me know the status! read more

Alex at Courtesy Kia is an excellent salesman. He answered all my questions. They work with the Costco Auto program. There's lots of interesting colors. read more

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Here is my full honest review and experience from this dealership. Initially, I went to Courtesy Kia and had a bad experience. I traded in my Mazda 6 Grand Touring (owned) for a 2018 Infiniti QX30. The Infiniti started having issues within the first 30-50 days of purchase. I wasn't aware of the difference in laws from Texas and Arizona. So, when I found out there is only 15 days or 500 miles to return a vehicle (compared to Texas where you have 90 days) I was shocked. Not that this dealership has anything to do with that law, it just caught me off guard. Now, what I must mention for all future car buyers at this dealership is to watch out for them sneaking service contracts onto your contract without your consent. That is what happened to me and coming from a background of working at a car dealership, I KNOW that isn't right or ethical. I canceled the warranty after noticing it in my contract two weeks later. Moving on.... Essentially, this dealership had zero legal obligation to resolve my issue. After going back and forth for a couple weeks-month(s), Courtesy Kia was finally able to make things right. They offered to put $1,000 towards the amount of repairs required for the Infiniti ($3,500 repairs needed) or to trade me out. So, they were able to lower the price of the ford escape to make it an even trade out for the Infiniti. A special thank you to Michael Sanchez and Steve for helping me with this. If you need something done at this dealership - go to Michael Sanchez (sales manager) or to Steve (customer care - sorry Steve I forgot your last name) Thank you, Courtesy Kia. :) read more

Courtesy Kia - 2018 Ford Escape Titanium - Car Dealers Near Me - Mesa, Arizona

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Financed a car last year with my mom and had a solid experience, besides the extremely high interest rate they never let us know about. Came back last month browsing used vehicles with low mileage and found an alright car. A Volkswagen Jetta. wasn't looking to buy that day even if i found the perfect car i was looking to buying within the next month. Was very on edge purchasing the car because it wasnt 100% what i was looking for. They then sat me (a 19 year old) down for 2 hours trying to force me into getting this 20k+ car with a high interest rate after several times telling them NO. they knew i was young and thought that pressuring me would sway me into getting this car. it did not. i had to call my mother so she could tell them i wasn't buying today as well. NO MEANS NO! a few weeks after this awful experience, i see my credit took a huge hit! these people ran my credit WITHOUT permission! i did not sign the papers approving this and told them i did not feel comfortable signing at the moment. just for this company who claims they offer "no haggling" services to run my credit without me knowing. do not go to them they are very grimy. an associate named Tim did this along with his manger he brought over to convince me to get this shitty car. DO NOT send your young adult children with no experience here to finance a car especially by themselves they WILL be haggled and made to feel uncomfortable and obligated to purchase that day! read more

I purchased my vehicle with them about a year back and have continued to go there for all of my service needs. I work with David over in the service department - he's always professional, very knowledgeable and provides great customer service. I highly recommend him and the entire service team over at Courtesy Kia! read more

If you're looking to buy a new car, Bailey is your guy! He went above and beyond for my family and I, he listened to all of our concerns and above all else his positive vibe made the entire shopping experience fun. I am very happy with my new Kia K4, I will be referring this location to everyone. Thanks Bailey for a great and memorable experience. read more

I'm not even prepared to write my entire review on this dealership because it is going to take a LONG time to write all the dirt they dragged me through. For now - NOBODY buy their Land Rover Discovery Sport. Issues shown below. Purchased a 2018 Infiniti QX30 with 31K miles ... first week ALL of my lights on the dashboard are going off (video below). Snuck in a service contract without my consent. Refusing to pay for my repairs that I DID NOT CAUSE it was sold to me that way - which is why I believe they SNUCK the service contract in (I specified more than 3 times with a witness to not add it). I'm so not done with this review this is just the beginning/super short and summed up version. Chey Free = SHADY SALESMAN. I'll continue with specific names when I'm done updating this review. I will be calling the corporate Kia office and discussing my experience with this dealership and will be mentioning every single staff member by name and title. read more

If you are looking for warranty service, I highly recommend Courtesy. It's not just a name. My service advisor, Josh, and everyone else I have dealt with there has been wonderful. I've had my car in four times there now and they have been great every time. I tried some other dealerships in the valley and didn't get nearly this good of service. Last time Josh even replaced the battery in my key fob for free! I'll never go anywhere else. read more

Ive always been well received here at Courtesy Kia. Id like to make a shout out to Richard. He's a well respected person who always makes sure we walk out satisfied and happy. Always answers our questions and helps us significantly. Thanks again for great customer service and we will definitely be recommending Kia to our loved ones. read more

We recently purchased a KIA K5. Great car! Our salesman Steven was absolutely the best!! Every person we had contact with regarding our purchase was amazing! We definitely will refer friends and family to Steven! Thank you all so much for an easy, painless experience!!! read more

Courtesy Kia - 2024 KIA K5 - Car Dealers Near Me - Mesa, Arizona

After having a terrible experience at another Kia dealer, Scott made sure that didn't happen this time. The process was quick and the negotiation was fair. I appreciate that they are transparent online regarding dealer add on's and compared to other dealers, they are not outrageous. Once we came to an agreement, the finance manger was very professional and got us in/out very quickly. We are extremely happy with the experience we had and would recommend our friends/family to come here for a new Kia. read more

Courtesy Kia - 2024 Kia Telluride SX - Car Dealers Near Me - Mesa, Arizona

This place is why nobody wants to go to dealerships anymore. Five hours of bait and switch. Unbelievable Kia would let dealerships like this destroy their good name. read more

I am here with a friend who is purchasing a car. All of the paperwork is complete. They already have the check from the credit union. They were given an hour warning before she arrived, and yet almost 2 hours in we are still here waiting for them to get the car ready. I'm sorry but that is bad business practice. You spent $50,000 on a car and you pull in and it's not even ready for you. I'm sorry but the sales people have been nice and pleasant but upper management needs some help. I've seen several people sitting around and I can't believe nobody approaches her to see what she's waiting on. Doesn't seem like no one knows what's going on and there's definitely no sense of urgency to get her in her new car. read more

Johnny in the service department is out here doing God's work! My daughter's engine blew in the middle of my life also imploding. He was extremely professional, courteous, honest, and helpful. He had the car repaired and on the road within a matter of days. I'm so thankful for him helping me and my daughter out. He's the best and I would encourage anyone and everyone to have their car taken care of at Courtesy Kia. Ask for Johnny he knows his stuff :) read more

Just like them all. they will do what ever they can to sell you the car and after its sold the customer service is crap. they are ok to buy a car from them as long as you expect the crap service after you sign. They will try and charge you for tint that is not on the car so make sure you have tint and not privacy glass. The only good thing about this place is I was able to pay $30,000 on my credit card. read more

Avoid this dealership. We expected challenging negotiations, we didn't anticipate having to purchase worthless mandatory dealer add-ons, deceptive trade practices or fraud. The dealership wouldn't sell the vehicle without the astronomically marked-up add-ons (Lifetime Tint, Lifetime Nitrogen & Connect & Protect). We were forced to purchase these add-ons and the dealership refused to provide us with the Terms & Conditions / Agreement / Contract for those add-ons. The dealership then withheld the electronic purchase paperwork at signing saying they would email it to us - we never received that email. We had pre-approved financing and signed over our credit union's check but the dealer refused to release the vehicle to us. It was only after we saw the loan due on our credit union statement that we demanded release of the vehicle - and it still took another day to get the car. We didn't receive the purchase paperwork until we picked the vehicle up; the purchase agreement was buried in the middle of a stapled sheaf of papers. It wasn't until we got home that we realized the dealership added an additional 3 Years Connect & Protect for an additional $476.69 on the invoice without our consent and knowledge. Attempts to amicably resolve these issues with the dealership were met with indifference, stalling and non-communication. We are contacting the Arizona Attorney General, Federal Trade Commission and exploring all other legal and media remedies. read more

Just had the best car buying experience ever. I have purchased well over a dozen cars and have never had this great of experience and Courtesy Kia. Our sales associate Isiah was amazing, knowledgeable, friendly and not pushy at all. Mario another sales rep was also amazing and made sure Isiah was taking great care of us and then Joel and the General Manager Chuck were also very involved and worked with us closely to ensure we got a great deal and left happy. Can't thank them enough and if you are looking for a new Kia or even a used vehicle come see Isaiah read more

After a horrible experience at Horne Kia we headed to Courtesy Kia. First I stopped at the service department to get a validation of my mileage reimbursement. I figured we'd see how we were treated there before going to the sales floor. I spoke with David who was unfamiliar with how to complete the mileage validation but he checked with someone else and learned how to do it. He was very friendly and informed me of the timeline for the submittal. They passed that test, on to the sales department. We parked the car and they had lots of parking unlike Horne or Mark Kia. We were eagerly greeted by every sales person we passed. I asked for Joey Piza since I had started online communications with him regarding my trade in and the Costco Auto Program. Joey was very friendly and energetic. Even though there had been a recent security breach, he knew exactly what cars he had on his lot (unlike Horne). They had one Soul GT-Line that we were looking for but it was gray instead of white. We test drove that car and Joey was able to explain all the new features and technology in the car. When we got back because we thought we wanted white, Joey searched other dealerships and found one in Sierra Vista that they could do a trade for. Joey also provided us with a quote for the white one in Sierra Vista and the gray one on the lot. Joey and Ryan in Finance told us to take the car to lunch so we could really think about it. We never felt any pressure to buy and because we went through Costco Auto Program it was basically a set price. We decided to go with the gray and just had to negotiate our trade in. We were able to get the price up to my our cut off amount. Joey filled out all the paperwork for us, we just had to double check and sign. There was also no pressure to finance the car, they didn't care how we paid for it. We wanted to pay cash but still needed to transfer the money around and they let us drive the car home and come back with a check when the money was available. We got introduced to the Service department and received a service schedule and pricing, such a nice touch. I also received a call from Christine the next day to ask how our experience was. I believe they sincerely care about their customers. When we came back to finalize the deal we had more questions for Joey on the technology features. He spent at least a half hour in the car with us helping us set up all the functions and explaining all the features. We really appreciated his time and knowledge. The whole process was very easy and painless, best car buying experience I've ever had. Everyone we encountered was very friendly. I highly recommend them for both sales and service. read more

UPDATE: It took this review to get a call back from a manager. Thank you, Chris W. for taking the time to listen to us. The dealership would benefit from more employees that have your attentiveness and empathy. It's too bad we didn't meet you first. IMHO, this is the worst dealership I've ever had to work with and my most disappointing car-buying experience. If it weren't for the fact that they were the only ones in town getting the specific car we wanted, I would have gone elsewhere. They are VERY unresponsive to voice and text messages. We even drove the 50 miles from our house just to get them to talk to us. It was a wasted effort. They wouldn't budge on our request for two low-dollar items ($125 & $20, respectively) to be tossed in free of charge; considering we were spending $62K, we didn't think it was unreasonable. They told us they would give it to us if we gave them a perfect review. We couldn't give a perfect review considering we had to work with three different sales reps - who made promises they didn't keep, didn't know much about the car (EV6), and [again] were unresponsive. Here we are at 8,000 miles and in need of regular maintenance, and we have already left several messages without a callback. If I'm going to spend that kind of money, I expect stellar service. It's their frigging job! I'm still finding protective plastic wrap on car parts, they didn't follow up about the broken part we found inside the car, and so. much. more. (Pics are of some of the things that were never addressed.) If they keep up this poor customer service, they'll be out of business in no time. Sad. read more

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