I would not recommend this jeweler. When we walked in, the lady upfront was extremely brusque to…read morethe point of rudeness with us. We got a quote on a bracelet that was literally five times what my local jeweller quoted. They replaced the battery for $16 in a watch, and the watch is still not working. I was a first time customer and will be a last time customer. I would recommend they be more pleasant and welcoming to new faces in the store and keep their rates more reasonable.

I came to Marlow's after my mom gave me one of her old rings. It had seen much wear and love over…read morethe past 63 years, and I wanted to bring it new life while keeping its history. I had a project vision and Marlow's helped me bring it to life. I had the previous stone removed as it wasn't salvageable and replaced it with a Ruby Star Sapphire (mine and my mom's favorite), which they helped me by sourcing. They brought in a few choices and allowed me to pick which stone I felt best fit the project. The basket required reshaping and extra work, but they did it so that the Star Sapphire fits beautifully. I love that I can carry around a piece of my mom. The ring shines and the sapphire has three star lines with indoor lighting and one distinct bright star in the sun. I highly recommend Marlow's if you are needing someone to go above and beyond on a project! They truly excel in their craft and all staff are extremely warm and welcoming.

This past weekend, I popped into Joseph Jewelry in Seattle to sadly get my wedding ring cut off my…read morefinger (due to sudden illness). To say they were kind and accommodating is an understatement. They handled my situation with care, and my ring can be resized and fixed when I get back home. Their jewelry was gorgeous to boot! If my husband were with me, we would have been walking out with a new band right then and there. Very highly recommend it for jewelry emergencies or otherwise.

I am now a loyal customer and fan of Joseph's Jewelry. I got on to themwhen they repaired a ring…read morethat was deeply sentimental to me. That was a few years ago. The staff is super professional and warm. I especially want to give a shout out to staffer Tony. A great guy!

I could not be happier with the ring on my finger thanks to Rachel and my fiancé. Our experience…read moreworking with Rachel was nothing less than exceptional, from the beginning she worked to incorporate our initial ideas into sketches as we worked with her to create something unique that would be meaningful to us years down the road. Not only is the ring beautiful, but she worked with us to source ethically grown diamonds (a very important thing for us) and to incorporate some of our own design ideas while adding her own unique flourish to the final ring. Even as my fiancé included me in the process (in the sketch phase) it was a complete surprise and delight when he proposed to see the ring in reality. We are so grateful for Rachels expertise throughout the process and feel very fortunate to have a ring that means so much to both of us. Rachels expertise and professionalism could not be more valuable and have earned her 5 stars from both myself and my fiancé.

I cannot stop staring at my beautiful ring! It is absolutely stunning and EXACTLY what I wanted. I…read morehad my "dream ring" pinned on Pinterest and my (fiancé) snuck on my board to send Rachel a screenshot of it. Together they created something even more beautiful and meaningful. I've had more than a few people comment that it's the most beautiful ring they've ever seen and I couldn't agree more, obviously! :) It is so special and unique, and I love that Rachel worked with my fiancé to pick out every aspect of the ring, including the perfect stone. We can't wait to work with her on our bands. Thank you from the bottom of our hearts, Rachel!

I cannot say enough positive things about this place. my husband and I have worked with them since…read more2012 and everytime I've gone in they have been more than helpful. A little less than a year ago we moved across the states to Mississippi, a diamond fell out of my ring. i just flew in and got right in! They fixed my ring same day! I left that store beaming, because it was so fast! Brenda the manager could not have made this any easier. I will also say they are no pressure when purchasing anything, they assist you with finding exactly what you want and it's priced VERY reasonably! If you're in the market for gifts, engagement rings, upgrades or a new piece of jewelry! Go see them! You will not be disappointed.

Staff told me that a ring I brought into their store could not be fixed. Found another jeweler thay…read morehad no problem fixing the ring. I now have a 470 cts hat needs to be cut. If they can't fix a ring, I doubt they can cut a jem.

I am allergic to gold. They suggested coating my wedding ring in rhodium, ending the irritation.read more

I took a ring there to have it resized on 4/15/2025, picked up on 4/22/2025. It is a precious…read morefamily heirloom and based on advertising I have seen for Fircrest Jewelers stating that it is a locally owned business that one could trust with their family heirlooms, I felt comfortable. The shank broke on 5/11/2026, and I took it back on 5/12/2026. The lady who waited on me made a loud production about their one-year warranty and how the damage to my ring was outside of the year. It was 3 weeks outside of the warranty. It was unprofessional behavior and there were other people in the business who could hear her admonish me. She said she would speak to the owner and get back to me. I received a text message on 5/13/2026, stating that I could pay $40 for the repair. I picked up my ring and took it to another jewelry store who looked the ring over to give me an estimate. Attached is the picture I took when they explained that the work that had been done was faulty. There are bubbles in the shank and you can see the lines where the metal was added to upsize the ring. So much for over 30 years' experience in the business. I would expect this type of customer experience with a corporate owned business where profit is the goal over everything else, not from a "locally owned business that advertises that you can trust your precious family heirlooms with them." Update/Response: The ring was not bent nor had it been sized before. I hardly wear this ring, and I never wear it for work, around the house or in the garden. I received this from a grandparent, and it was a size 4 or 5. Fircrest is the only jeweler that I have had size this ring, and that was in April of last year. It broke at the seam of the metal that was used to upsize the ring to a size 8.5. The jeweler that looked over the ring was not impressed with the work and there was no discussion about the ring being bent or sized multiple times.

Master Jewelers resized my ring for the best price I could find in the area, and so efficiently,…read moretoo! I don't see any markings on my ring of where he made the changes. When I brought it in for a quote, the jeweler was obviously so knowledgeable, kind, and fair. He only needed about a day and a half total to fix it, and he returned it so beautifully polished, it was shinier than the day I bought it!

Frank was incredibly helpful and kind to me when I recently needed to have a wedding band removed…read moredue to swelling after a finger surgery. He was patient, gentle and meticulous as he worked to cut-off the ring. He refused to take payment for the emergency service. Of course, I will return to Master Jewelry to have Frank resize my wedding band once the swelling subsides. His attention to detail and caring touch are what I needed most. Thank you for your exceptional service, Frank! My hand surgeon expressed his appreciation for your quick response as well in this emergency!

They were a professional, efficient and wonderful jewelry shop to fix my necklace. I had a broken…read morenecklace and they fixed it within five days. It was a simpler fix so it didn't take as long as the projected two weeks. The office staff were really friendly. They had a good selection of jewelry too. It was reasonable price to get it fixed. They did a pretty good job too. Def highly recommend this business.

We had a ring designed by J Lewis Jewelry combining two rings into one. They did an amazing job…read moreand my wife loves it. Highly recommend!

I had an idea for combining my engagement solitaire with my wedding band, wanting a lower-profile…read morering, but not sure how to do it. I worked with Amara, who did a great job listening and translating my idea into a drawing, then working with the jeweler. The result was exactly what I envisioned. Even better! When the remodel came back all polished and sparkling, I was thrilled!

I've commissioned a number of custom jewelry pieces over the years, from half a dozen jewelers,…read moremostly in the greater Seattle area. And, for the most part, my experiences have been good. But I have to say that Lou Edwards has created what now stands as the most impressive piece I've ever commissioned. This was a very significant project for me: I wanted a special gift for my husband, Jim, to celebrate our 20th wedding anniversary. Jim's special motif is armadillos... he collects them, and he likes to wear silver armadillo pins on his jeans jacket. When we met almost 25 years ago, Jim had an armadillo-ouroboros tattoo on his shoulder... a tattoo he designed himself. And twenty years ago, for our wedding, I'd had a tiny white-gold armadillo lapel pin created for him. So for our 20-year anniversary, I had the idea of commissioning a handcrafted silver and gold pin based on Jim's tattoo. I approached Lou with this project idea, and a couple months later, he turned it into a beautiful reality. Lou somehow managed to make it not only exactly like what I asked for, but even better. He made it even more beautiful and three-dimensional than what I'd had in mind. I adore the 3D details of the little Norse-Viking-ship style head of the armadillo, with the matte gold squiggle and ruby eye, and adorable teeth! The entire thing is so beautiful and perfect that I am at a loss for words. And my husband Jim really loves it, which is the most important thing. I also want to point out that not only is the outcome amazing, but the process of having it created was great, as well. Duvall Jewelers provided me with several updates and previews of how things were going, and was able to get my concerns addressed as the project went along. I got the sense that this was a labor of love for Lou. I appreciate the care and enthusiasm he brought to this project. I love supporting other artists. And if I ever have another custom jewelry project, Lou Edwards will be my first choice.

I come here often to get my rings and earrings cleaned (for free!) and they always come out looking…read moreso clean and sparkly! Everyone is so kind here. I'm always blown away by just how nice and welcoming everyone is. They sell beautiful jewelry as well. I highly recommend them.

My mother had recently given me her treasured and well loved 1952 Diamond and Ruby Star Sapphire…read morering. I took it in for resizing and cleaning and Plateau Jewelers went above and beyond to make the piece look brand new that I was almost in tears. I worked with both Kathy and Sue who were amazing, and everyone else there was so sweet, warm, and lovely. I will definitely be back for future business!