Prompt response. Hazel was thorough and very professional. Would not hesitate to use him in the…read morefuture.

Hazel did 2 inspections for my new home, and I love his professionalism and the detail in his…read morereports. Highly recommend him if you're in the Charlotte area!

Our realtor recommended Freedom Home Services to us, and they did a great job with our home…read moreinspection. Rachelle was very professional and provided clear insights both when we saw her at the house and over the phone afterwards. She then sent over a detailed inspection report via email, which included helpful pictures with arrows and thorough recommendations. We would definitely use Freedom Home again in the future!

We are so happy to have hired Freedom Home services for our home inspection. Rachelle was amazing…read more She was professional, thorough, with great attention to detail. We received the service we paid for and more. We will recommend to others and use them if need be in the future.

Jose the installer was easy to work with! Very happy with the new Siding on my home. Tony the…read moreproject manager was very curtious!

We hired Home Genius to replace our siding and windows. While the quality of the finished work was…read moreok, the overall experience getting to that point was extremely frustrating. Our project began the week of June 8. We were initially told the siding would take about a week to complete and that the windows would be installed in one day once they arrived. Unfortunately, that timeline was never met. Shortly after the siding project started, we were told the crew had run out of materials. From there, the project was delayed multiple times. The windows arrived, and I took time off work for the scheduled installation and then received a call the night before saying the crew wouldn't be coming. We were given several new installation dates, but each one came and went without anyone showing up. Throughout the process, communication was disappointing. We often had to repeatedly call for updates, many calls went unanswered or to voicemail, and we were frequently given conflicting information. It felt like we had to chase someone down just to find out what was happening with our own project. Due to the conflicting information given, they agreed to put siding at the top of the front porch, however they did not. I have holes in the walls in the inside of my home where they put the nails in the siding, when I brought this to their attention, they said there was nothing they could do about it, that that was a common issue. Before I agreed to go with this company I was told they had insurance for any issues they caused but was then told the holes in the walls were something they would not fix. In the end, Home Genius did complete the siding and window installation almost 2 months later. However, the weeks of delays, missed commitments, lack of communication, and the inconvenience of having an unfinished home, made what should have been an exciting home improvement project far more stressful than it needed to be. I would not recommend this company to do any siding or window work based on my experience. Update to previous review I came home this morning to my siding falling off of my home. I have reached out to several people including the project manager, the sales rep, the project managers manager and the 800 number to let them know. I am highly disappointed, it has not been 30 days since the project was complete, and my siding is coming down.

TL/DR: Merritt Roofing has completely eroded my trust in their products and service. I do NOT…read morerecommend. 8-months after installation, we still don't have a roof we can trust, and they seem to be done supporting me. We did our due diligence and spoke to several roofing companies before committing to Merritt to fully replace our roof. We liked the salesperson/Project Manager, Jason (who was fairly new to the company, but being mentored by another, Bryan), and the price was in the middle of the pack (just over $10K). We even went ahead and paid extra for the "Platinum Coverage" for added piece of mind. We did everything we could think of to receive a good quality service/product. August 2025 - The installation crew did such a bad job on our roof that Merritt have since told me (as if it would put my mind at ease) that they will no longer work with that crew. That's fine for the next folks, I guess, but doesn't help us at all. I understand that they do still work with the contractors of the crew, just not those exact installers, so no guarantee that the way their other crews behave will be any better. We were also surprised to find out that Merritt contracts in installation crews, as part of what we were hoping we were paying for by going with a large, named company was a dedicated installation team. We could have hired random contractors ourselves. The edges of all of the shingles at the ends of the roofs were cut so badly that they were crescent-shaped, and the shingles underneath were exposed. There were a number of chunks taken out of the shingles by carless ladder placement. One of the crew had decided to fix part of a gutter that he had dislodged by shooting a bunch of nails into it, shooting a nail through the bottom of my gutter in the process, and causing a leaking gutter. They had also cracked the soffits (The vent underneath the edge of the roof), and it was just hanging out. They hadn't even tried to repair it. Although this has now been put back in place, it is still cracked. There were numerous other issues with the installation, but the team packed up and left without saying anything to me, and the Salesperson/PM wasn't around either. I called the Salesperson/PM when I went outside to look at the roof, and let him know that I saw some issues with the roof. He came over and agreed that it wasn't acceptable. The team was called back to address, and one of them showed up. He replaced a couple of shingles, and then tried to leave again. He made it clear we weren't happy with the edges of all of the roofs, and that they needed to address. It was scheduled that they would come out a few days later and replace all of those shingles. So immediately we went from having a new roof to a repaired roof. When the team did come to repair the roof, they were supposed to start at 8:30 am. The first person finally arrived at 10:20 am. and they starting working at around 10:40 am. Once the repairs were completed I pointed out some areas I wasn't happy with, and was put in touch with Garrett Zarecky, the Merritt "Production Manager" and was told that they would settle in the next couple of months. Garrett scheduled a date with me at the end of September to come and inspect the roof. He also made a number of comments along the lines of "If we need to replace the whole roof, we will" and that he would check inside our attic space, if he felt it necessary. September 29th 2025 - Garret game to inspect the roof, did not go inside the attic, despite saying he would. He told me something along the lines of "I wouldn't be able to see any issues from in there anyway". He also noted a lot of my concerns, but told me he was happy with how the roof looked and how it was performing. He assured me that this roof was as good as new, despite admitting that they no longer worked with the crew that installed it. Nov/December 2025 - I was cleaning the gutters, preparing for winter, and noticed that there were still a number of shingles that had scuffs and even gouges out of them. There was also the head of a nail pushing through one of the shingles at the back of the house, close to the edge. There were a numbers of other issues with the way the shingles lay and looked cosmetically. I reached out to Jason, Bryan and Garrett, the Production Manager. Jason had left the company, which seemed odd for a person who had only started there a few months before, so Bryan came out to inspect the roof. He agreed that it looked like the shingles had been damaged in some way, possibly as a defect in the shingles, and asked Garrett to inspect the roof. Garrett told me that the damage wasn't caused by a defect, but by foot traffic. The fact that there had been enough foot traffic on my roof in the days after it was installed to cause damage, seems to be another indication of how poorly it was installed. Merritt's "Repair Guy" (Garrett's words), Alonzo, came out in December and removed large areas of shingles, replacing them

This company is the absolute best I have ever worked with. Honest, great communication, goes above…read moreand beyond to provide high quality services. They continued excellent customer service throughout months of advocating for me with my insurance company. I can't recommend highly enough.

Great service. Jeff was thorough and made sure to catch anything that did not pass in our new build…read morehouse. Thank you!

James H. was right on time for the appointment and was quite thorough in his inspection process…read more He inspected from the crawl space to the attic, inside and out. The pictures, both drone and regular, were very useful. He was very personable, professional & explained his findings in detail. Very pleased!

I have been in real estate 40 years as an appraiser. I received a copy of a report completed by…read moreArrow. They indicated numerous items that were not required. The buyer walked without even discussing. I think home inspectors serve a good purpose; however, they should not scare people over items that are in debate. This particular report indicated he did not check certain items such as overflow due to the age of the house, yet everything is new. That seems lazy to me. He was correct about certain items and I do not think he tried to scare people, but, sometimes being overly cautious can really mess up the lives of others. My goal is to provide counsel to be more careful of calling out items that are not a problem. I personally had to spend a thousand dollars to provide proof there are no problems with certain items.

Before putting our home on the market we wanted to get our own inspection so we would be aware of…read morepotential problems that might hinder the sale process. We have lived here for almost 19 years. We hired Arrow to do inspection. He was on time & very polite. He did take the time to discuss a few things with me while doing inspection. After he was finished he told me right off of the major findings. This allowed me to make a plan to get things addressed. Once we received the report, which was very long & detailed, we were able to get several estimates to fix issues. Before we got issues fixed we put house on market disclosing the issues ahead of time & our house was under contract by 3rd day. Great company. Thorough inspection done.

After a recent storm, I called Good Roofing to take a look at my roof. They showed up on time and…read moredid a fantastic job from start to finish.

From the owner: At Good Roofing & Restoration, we value relationships with our clients and believe in building…read morefriendships alongside our business. Your trust means everything to us, and we’re committed to providing not only exceptional roofing solutions but also lasting partnerships you can rely on. Whether you need a roofing contractor for residential roof replacements or commercial roofing projects, you can count on our team at Good Roofing & Restoration. We are one of the top roofing contractors in the Charlotte area, offering expert services for both residential and commercial properties. From roof repairs and replacements to storm damage assessments, insurance claims assistance, gutter installation, and more, we are the team to call when you want reliable and high-quality roofing services.

Called to get an estimate. They sent a guy out who was very friendly to take a look, and he said…read morehe'd follow up with us that later that day with the quote. Things went downhill fast from there. We spent 3 weeks trying to get in touch with them just to get the estimate. After nearly a dozen phone calls with their extremely unhelpful and useless receptionist, Laura, who appears to hate her job and never followed up as promised, they finally sent an estimate. Of course the estimate was more than $2000 more than what the guy told us in person it would be when he came out. If they are this bad before they've even taken money for services, I can only imagine how bad the actual service must be.

After getting blown off by another roofing company 2 times, I looked to YELP to get someone out to…read morelook at a failing soffit/fascia area next to my gutters. I called and Alex picked up immediately. Very polite on the phone and booked an appointment with him in two days. Alex arrived early, did a walk around the entire house, told me there were 2 additional areas that needed repair, he walked me outside and showed me the areas. I was sort of sick about additional areas that needed to be replaced but frankly I could see it and of course I didn't want rain water entering the house so I appreciated his keen eye on my issues. I also had a xeriscape rain barrel that I wanted hooked up to a downspout. This was done Tuesday (excellent job and added height to it to allow for better flow, innovative!) and today Thursday the main work was done and in a tidy manner and it looks great. Alex went up on the roof the first visit and took numerous pictures, diagnosed nails and missing shingles. This was awesome to show my husband all the pictures (roof is about 30 feet high and peaked so we cannot access). I highly recommend Alex and Charlotte Pro Roofing and the employees he had at my home working here (he supervised the entire job). Very professional, tidy, respectful of my questions. I even had had cobwebs that were unreachable that Alex removed for me. Now it doesn't look like a haunted house. A+++++++++++

it was such a pleasure to work with Andrew and Mark with Carolina Elite Roofing. They went above…read moreand beyond to make sure everything was to our satisfaction and made sure the job was done to perfection! I would give 10 stars if I could!

From the owner: Our entire purpose at Carolina Elite Roofing is to simplify roofing for our clients, ensuring a…read moresmooth and enjoyable experience every step of the way. A new roof can be a significant undertaking, we understand, which is why we strive to alleviate any stress or concerns. From initial consultation to final inspection, our team is dedicated to providing clear communication, expert guidance, and reliable service, all aimed at providing you with peace of mind throughout the process.