Total scammers. Avoid at all costs. Towed my car in front of my house without explanation. Almost ran me over with his tow truch while trying to run away like a thief. To everyone who experienced this, please go to BBB website and leave an honest review also if you want to make a difference go to the DOT website and make a complain. They are the ones who can put an end this to kind of scam businesses. read more

These guys are pieces of filth. A couple weeks ago i had parked my car in my apartment complex cause i was getting something plus i had the parking permit on it, they immediately took it and charged me $350. Today my sister parked her car cause i was babysitting my niece, she came in to get her stuff and the car was already gone with all her stuff inside including food that was still hot! Now they're charging my sister $450? We will be contacting my lawyer to pursue legal action. I recommend anyone in the valley to watch out for these snakes. -100 out of 10. read more

BEWARE!!! CROOKS AND SCAMMERS!! Ok first off, I will say because I was towed but from the reviews I've seen this place is very shady and have done things shady in their practices. Given the area I'm not surprised it's full of a certain group out to rip people off. But this company is contracted by my apartment complex PAC, and these guys towed me in the middle of the night. Let me explain, I got home late from a family trip and I had things in my car. So I moved my car up a few car lengths so I can get close as I can without blocking. My neighbor saw it he said it's cool. So I bring in my boxes and groceries because I shopped late at night. So I move my car back in my spot. A few hours later I decide to get rid of some heavy shelves and my complex dumpster was filled up. So I decide to load them in my car. So I pulled my car up again and I was gonna take it to where my dad's place is they have many dumpsters. I didn't realize the time but it was late and I was pretty wired so and I thought I wouldn't disturb my neighbors. So I pulled up went inside and was in for a while. I got busy then I come out to open my car and I was gone!! The jerk driver took my car. Then the next day they wanted me to pay 358 to get it back. [[HIGHLIGHT]]And the jerk guy on Sunday threatened to go away and not deal with me because he didn't like that I didn't want to pay.[[ENDHIGHLIGHT]] After I tried to explain to him I was loading my car up with things. [[HIGHLIGHT]]Then I called that Monday to their crap service and again the lady on the phone refuses to give me back my money no matter how many times I explained.[[ENDHIGHLIGHT]] And of course I got mad, they expect you to be nice after they steal your car and hold it hostage until you pay the ransom. And yes it was stolen because I didn't leave it unattended, it was late night and I didn't think it would be taken. And it was taken fast because at most my car was moved maybe for 30 minutes so I can load my car. I came back out maybe an hour. I was tired and I didn't check the time. But I moved my car so i could spread out and not hit my neighbors car. It's like how can I load it in with two cars next to me in my spot?? But these crooks won't refund my money even though they're in the wrong. My building as far as I know doesn't have loading policies or anything like a procedure. And people load things from their cars all the time and sometimes it helps to move it closer. And I was not blocking anyone! All I did was move my car so I can load it with some heavy shelves and I left it for a while. If anything it's a minor thing. But still this guy saw an opportunity and took it. Crooks, and a shady company. Don't go to them and pray no one you know will use them to tow you. So thank you all you scammers. [[HIGHLIGHT]]Your customer service is disgusting!!!![[ENDHIGHLIGHT]] And i believe because im white they discriminated against me. I had my neighbor who is Hispanic talk to him because he wouldn't deal with me so. read more

[[HIGHLIGHT]]Worse rip off company on the valley as I write today I have not gotten a call for my refund[[ENDHIGHLIGHT]] 818 8260406 358 $ is not about the money is the principal of your business read more

Review of East Valley Towing: A Cautionary Experience I recently had a highly unsatisfactory experience with East Valley Towing that raised significant concerns about their transparency, professionalism, and customer service. After calling their dispatch and confirming that my apartment garage's 6'8" clearance would be sufficient for a low-clearance tow truck, I arranged for my inoperable vehicle to be moved from the street into my assigned parking space--less than 100 feet away--at a fixed rate of $125. When the driver arrived, however, he charged an additional $75, claiming that the dispatch hadn't informed him of the vehicle's inoperable condition, which would require a jump-start and additional unloading. I had clearly communicated to the dispatcher that my car, towed from San Diego, was inoperable. Assuming this was a simple miscommunication, I paid the extra $75 without protest. To my surprise, the truck they sent was taller than the clearance, despite their confirmation that it would clear the 6'8" height limit. The driver initially assured me his truck would fit the displayed clearance level, but upon arrival, he admitted it could not, citing that the clearance was "lower than displayed due to a slight incline." He left my car in an unassigned spot, stating he couldn't send another truck until the measurements were verified. My apartment management suggested I contact East Valley Towing again for this specific service, noting that the company is contracted with our complex, which includes garages with even lower clearances than 6'8". When I requested follow-up service to complete the job, East Valley Towing quoted $375, citing the need for "special equipment" and two drivers. To address the clearance concerns, I consulted with the complex and had the garage measured; this confirmed a consistent 6'8" clearance at the incline and over 7.5 feet of ceiling height within the garage. I then reached out to East Valley Towing to resolve the discrepancy and negotiate a fair price. In this follow-up call, I spoke to a dispatcher named Jennifer, who admitted that truck sent on the first visit was indeed 7'2" tall--too high to meet the agreed-upon 6'8" requirement. She also contradicted my building management's assurance that East Valley Towing is contracted for tenant services within our complex, claiming they only perform impound services. [[HIGHLIGHT]]I politely requested a breakdown of the $375 charges in writing, specifically asking for a description of how "special equipment" (winching and go jacks) would be used. Jennifer's tone shifted, and she refused to provide any documentation, claiming she "did not have the time."[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I asked if there was a manager or owner I could speak with, she claimed there was no manager or owner of the business.[[ENDHIGHLIGHT]] This was despite pauses where she appeared to be consulting with others before responding to each question. [[HIGHLIGHT]]When I asked for alternative ways to receive a written estimate, Jennifer disconnected the call without warning.[[ENDHIGHLIGHT]] Based on this experience, I am concerned that East Valley Towing may be in violation of several California laws, including: * California Vehicle Code (CVC) regulations requiring transparent pricing, * California's Unfair Competition Law for potentially deceptive and unfair pricing practices, and * Consumer Legal Remedies Act (CLRA) for the misrepresentation of service suitability. As a disabled veteran who relies on reputable and honest service providers, I feel East Valley Towing's handling of this situation was unprofessional, misleading, and lacking in accountability. I strongly advise others to avoid East Valley Towing to prevent a similarly troubling experience. read more

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Illegal tow to begin. Car was not parked overnight nor was it in handicap. Owner of 7Eleven new I ran out of gas when I returned with gas car was gone. Informed that it was towed....why...because I used my food stamps to buy homeless people a few pizza's. [[HIGHLIGHT]]Then myself and another back young lady were asked to leave...shopping while black?[[ENDHIGHLIGHT]] [[HIGHLIGHT]]After making my way to the East Valley Tow Yard I was refused water and had to call 911 all of SUDDEN NO WORKERS COULD BE FOUND.[[ENDHIGHLIGHT]] Next call is to NBC, CBS, ABC, KTTV, KCAL FOX MSNBC and CNN. You messed with the wrong young lady!! P.S They do not inform you about types of payment until you;re there. read more

2 people from this towing company were dispatched to tow my car inside building that my mom lives in ! She has lived there for 15 years. My mom is very sick and can barely walk and I take care of her along with my brother . Not only did this person come to the building but also went a looked at my car , and waited 10 min before leaving ? And they left because we came down and caught it ! I have registration , insurance and everything is up to date ! So why would u listen and try to tow my car ? Why ? ! All of it is on my camera ! Now I remember seeing a tow truck a few weeks ago tailgating my car ! And trying to scare me ! I know who called this tow company ! Because I'm not stupid ! But now I'm going to take care of this legally ! I never did anything to anyone at this place and I know what u are doing is listening to some very stupid people ! I don't know if u know this ? But this is the United States of America and u can't do unlawful things and think it's ok ! But I guess u do , looking at ur reviews And now I hope it was worth ur trouble to come check out my car ! My legal car ! In a legal garage parking spot ! I have a camera ! I see what bad people do . 1 star just cause I felt obligated to make sure that this never happens again ! [[HIGHLIGHT]]Why would this company try to hurt me ? U don't even know anything about me ![[ENDHIGHLIGHT]] U don't know shit about me and u are trying to hurt me and my family ! Not very nice at all ! [[HIGHLIGHT]]What's sad here is, I feel threatened now .[[ENDHIGHLIGHT]] What an unfortunate thing that u would listen to someone that lies ! Camera saw ur tow truck at about 12 and truck name and 2 guys inside , one walked out and checked my car out with a flashlight , then went back in and waited about 10 min before leaving . Shady ! I'm scared read more

Saved me! I called them and they were out to me in less than 30 minutes with a flat bed truck to tow me to my dealership for a decent price. The truck was clean and the guy was quite nice. I'd use them again for a tow in a pinch. read more

They basically stole my rv. Broke numerous laws, dragged it backwards in gear with the steering wheel locked I watched them trash the front end on a speed bump. and theyre trying to gouge me for 4000 dollars for a three mile tow. They are not authorized to operate, and are operating illegally. They falsify their lien documents to the the DMV, these people are crooks read more

Hell nah [[HIGHLIGHT]]female on phone forgetting that you called an hour later waiting for tow saying that never called[[ENDHIGHLIGHT]]

Worst company ever. These people do nothing but scam. My brother's car was not in a parking lot for long and they came and towed the car away. [[HIGHLIGHT]]We called dispatch and they were so rude for no reason and on Christmas Eve as well.[[ENDHIGHLIGHT]] We asked to pick up the car but they said no one was there at the dispatch station to release the car yet someone answered the phone. While we were on the phone with someone they were towing another car in the process in the same lot. These people do not know how to be professional and do not know how to de-escalate upset customers they will just be even more rude to you. Worst towing company ever. Not worth anything and no help at all. read more

Trying to pay to get my car out and having to deal with these rude people.Bad customer service,don't need the attitude and sarcasm. read more

East Valley Towing - Shady company changing their name for cheating people - Towing Near Me - Van Nuys, California

My Hoa recently signed up with this company (in which reading some of the previous reviews it looks like that might have been coerced into doing so since I was told that the reason for the change was because our previous tow company was going out of business). My management company at made the dumb mistake saying that they can tour and tow at their discretion as long as the vehicle is blocking an entrance or exit, blocking a fire hydrant or blocking a fire lane. They towed my truck without notice from in front of my garage when there is no fire lane by my garage and I have not broken any of the tour and tow criteria. Then charged me $281 to get back my work truck. After my Hoa went to bat for me, they offered me my money back as long as I sign a release of liability a week later. DO NOT sign up with them. They will steal from your community. Also the only review (other than one star) they have had in 2 years is a fake. If you read the last paragraph it says (rest assured [tow company name]). This was taken from a template. I used to work in SEO (search engine optimization). read more

Horrible service! They damaged my car & won't take responsibility. Besides damaging my car they OVERCHARGED me. The front desk ladies are so RUDE!. Be careful w this company! Seems like a bunch of scams going on. read more

My vehicle was towed from my designated parking spot. The tow company Illegally towed me at the request of a tenant who. 3 days prior put signs up private property and tenant parking without the owner/landlords consent. The tow company did not follow up to see if the signs posted were actually legit and we're assigned to be there. The signs never stated no parking they merely stated tenant parking only. I am a tenant. They are refusing to go e my car back and saying I need to pay when it was their negligence and failure to properly do their job. The dispatch was extremely rude and very disrespectful and was very foul in use of language. read more

If I could give negative I definitely would this trash place isn't even worth a star, to begin with the female sitting up in the front is RUDE! I had asked what the reason for our car to towed and she kept giving me different reasons that didn't make sense at all but we still paid once our car was taken out we noticed it had blue scratch marks all in the front bumper I went back in and she said she couldn't help me; be careful with this trash ass place! read more

Worst towing company in Los Angeles. Rude, unprofessional, and will damage your vehicle. This company is a scam and should be shut down.

STOLE my garage remote out of my car!! My car was towed out of my gated parking garage in my apartment building from a tenant falling. First of all, my building manager said tenants are authorized to call for towing. I checked every part of my car and my remote was nowhere to be found and the only person to be in my car from the time it was towed out of the garage to when I picked it up was the guy who drove it out from their lot. I got home with car and noticed it was missing from the spot I always put it. I called and even told them straight up that the only possible explanation was that that guy stole it and they didn't care or do anything about it. Seems like a big scam from all the other reviews as well DO NOT do business with this place !!! read more

This towing company is a fraud. They lie about their services and use false reviews to try and take down their competitors. They use different names, same scams. They have been shut down many times by the police commission. read more

Horrible customer service from the lady in the front and the cost is so unreasonable.

Literally had to wait over an hour for a tow worst customer service can't believe I ended up calling these people!!!!!!!

Made a horrible day so easy, Jesse came super quick & was beyond helpful ! Thank you guys so much & thank you Jesse for being as awesome as you were read more

Great service, quick response, friendly guys, clean trucks, we use them exclusively for short or long distance tows and highly recommend them! read more

Very unprofessional behavior from the women in the reception area. They are bullies who make inappropriate comments. And dress in a very unprofessional manner and are very rude. And make aggresive comments hiding behind a window and the guy with gages just lets them act that way with no remorse or at least trying to give options to those that are willing to pay. In conclusion the problem here was the rude behavior and lack of customer service that came with the situation. read more

Before pick up your car make sure to do a walk around. They scratch my car from the back & front