Northridge Service was the company AAA assigned to me when my sister needed help changing out her tire to the spare since it blew out. I reached out to AAA and since my sister was in the Porter Ranch area, Northridge Service was assigned to the service call. Right away one of their driver called me and told me he was 10 minutes away when the AAA app showed me it would take 45 minutes. He drove around the parking lot and found my sister in the Vineyard Porter Ranch. After confirming I was a AAA member, he changed out her blown tire with the spare tire. Thank you so much for the assistance. read more

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Whenever you call AAA for roadside assistance, the usual format is that depending where you are, they will call one of their approved centers. Most of the time, issues with my cars have transpired in the radius that selects Northridge Service. I consider this a blessing, because immediately, I feel comfortable, in spite of the stress that can overcome, when you are stuck with a non functioning vehicle. This time, I had an experience that was so impressive. So imagine my real time scenario. My car is rattling, loud sounds, I am hearing like broken glass and metal, there is a lite but significant burning smell. The car dash alerts me with sounds and a warning sign, to immediately stop, not drive the car. So I frantically comply. When it was time to call AAA, before I even got off the phone, the dispatcher at Northridge Service was already calling me, stating they were going to be on their way. Wow. Wow. This is also a compliment to AAA too, who provided a swift response, with immediate relevant communication and high level of service. The tow truck arrived in less than 20 minutes, another friendly driver Abdolhamid (Tony), who loaded the car promptly and swiftly took it on its way, to Northridge Auto, for examination, analysis and a plan of action. Amazing. Thank you. read more

Called AAA this evening and they sent Demitri from Northridge Serviced out to help us. We truly appreciated how quickly he responded, especially so late at night. He got our daughters car home safely and made what could have been a stressful situation so much easier. Five-star service at 9:30 PM. Thank you, Demitri, for your professionalism, kindness, and outstanding customer service! read more

Extremely unprofessional POS company. Called through AAA and instead of dropping my car they kept it and immediately charged me $180 then another $100 to pick it up the following day. this is after having to get my car back from it being stolen. read more

Horrible experience, Tow truck driver drives fast and almost hits a Tesla , didn't take me to the actual mechanic spot said the mechanic wasn't working , and dropped me off at a location where it was suitable read more

One of their jack a$$ drivers driving 70 miles on Sherman way like more-on !$&@ I contacted the tel number the lady on the phone ( prop the wife of the ) more-on didn't care and just hung up. Businesses with advertisement in their vehicles that don't respect public safety should be shut down. I have my dash cam video uploaded on YouTube. read more

Northridge Service Inc - Cars - Auto Repair Near Me - Chatsworth, California

I called AAA and Northridge Serice came out. They were out in about 15 minutes. I needed a new battery, which he put in in 5 minutes. His name was Jose, and he was very kind and professional. Thanks, Jose. read more

I broke down off the 118 freeway at 5:35 PM on a Sunday afternoon on May 5th at the Desoto exit and called AAA. I was towing a U-Haul trailer. AAA screwed up, as they often do, and gave towing companies the wrong address, sending towing companies to the opposite end of the Valley. However after a few more phone calls, they finally got it right. Northridge Service dispatched a flatbed wrecker to my location, and the driver; Luis, explained that it violated their policy to tow a vehicle with a trailer, even if their truck has a hitch. Basically, Luis was there to check up on my welfare, since I'd now been there for three hours, and I really appreciated that. He told me to call back when I was able to arrange for the trailer to be picked up separately. An hour later at 8:35 PM, I did arrange for a friend to pick up my trailer and my truck was now ready to be towed. I called and texted Luis back and got no answer. I called and texted Northridge Service back several times and got no answer or response. They were simply ignoring me. I called AAA back, and they literally informed me that Northridge Service dispatch flat-out refused to do business with me for some reason, and they were choosing instead to leave a motorist stranded at night, in a dangerous area and with no heat or provisions. Nice... After several more calls to AAA, they finally were able to secure Mike's Towing for me, but they were not able to pick me up until 1:30 AM. Yes, that's being stranded for 8 hours. I don't blame Luis with Northridge, as he was doing his best to look out for my safety and seemed genuinely concerned. But the actions of the dispatcher at NSI were inexcusable, and frankly, he/she should not be working in any customer-service related business, especially where public safety is concerned. AAA should also remove NSI from their list of towing companies, as they are unreliable and their actions are dangerous. However I will leave a stellar review for Mike and Mike's Towing, for getting me home, even if it was at 2:00 AM. read more

Northridge Service Inc - My truck finally being loaded with Mike's Towing at 1:30 AM. Thanks Mike! - Auto Repair Near Me - Chatsworth, California

Be careful, employees are hired with no mechanical experience needed, met a 8 year vet who had the knowledge of a two week trainee. Said his name was "Delta!" read more

Tow truck driver Valut was as useless as they come wouldn't recommend at all. Didn't wait at all showed up 30 minutes later than the expected time dude was ancient. Should be retired no where near fit to be towing a motorcycle or car. read more

If I can give negative stars I would. AAA assigned my tow request to them. I called as soon as it was assigned, spoke to a female and asked to make sure they send a flat bed due to the tesla needing a tow. She confirmed the flat bed and tow mode being available and said 30 to 45 mins. 1031pm eta. I saw their flat bed truck pass me on Variel Ave in Chatsworth so I flagged down the driver. He drove maybe another 200 yards into a lot. I waited for him to turn around, instead he went in to their garage. I looked up the company and I am literally 7 min walking distance from them. Basically they decided to go home, forget they accepted the dispatch and closed. It's now 1137pm and im sitting here waiting for another aaa flat bed company. Very unprofessional. You should not have accepted the dispatch if you were closing and not have told me you were coming and I'm waiting for you! You are a horrible towing company that does not know service! read more

Aaa referred for service. Not keep time as noted by aaa. Never called for updates. Northridge service cancelled by them Waste of time read more

Concern Regarding Recent AAA Roadside Assistance Experience on 11/12/2024 Dear AAA Customer Service Team, I'm reaching out to share feedback on my recent experience with AAA Roadside Assistance, as it was my first time using the service to have my car towed to a body shop. Unfortunately, the experience left me quite disappointed due to the service I received from the driver, whose name is Valut. During the tow, one of my car doors wasn't closing completely. Without asking for permission, the driver took a leash from my car that belonged to my dead dog. This leash holds significant sentimental value, and I am keeping it in memory of my pet who recently passed away. When I asked him not to use it, explaining its importance to me, he responded by tossing it into the backseat with visible frustration. Furthermore, he began forcefully pulling the seatbelt through the door in a way that seemed likely to cause damage. When I politely requested that he stop to avoid potential harm to the seatbelt, he became visibly irritated, stepped out of the car, and muttered something under his breath. I understand that towing situations can sometimes require adjustments, but I believe AAA should equip its drivers with the proper tools to handle these challenges without needing to use a customer's personal belongings. I would greatly appreciate it if this driver "Valut" could receive coaching on how to handle customers' property respectfully and maintain a positive approach during interactions. Last but not least he didn't even put my car on the tow truck bed. He asked my son to drive the car up to the flatbed. I don't think this is professional. My son is not an experience tow truck driver to do this kind of things. Thank you for taking the time to address this concern. I look forward to hearing back from you. The service is not even worth it to rated One star is too much, but this system doesn't let me continue without selecting at least onestar. read more

This towing company can NOT deliver my car to my home. All of a sudden my paved private road is too small for their two axel flat bed truck. They have been providing service to our road for 45 years. All of a sudden the road is too small for their two axle truck. We have all the services on our road three axel trash trucks, 12 yard three axel dump trucks etc. BUT they can't deliver a mid size SUV. Lazy or just want to charge AAA for the service and only provide HALF THE SERVICE. I WOULD ADVIOD THIS COMPANY! read more

Don't go not go here or use their AAA towing. Total rip off. The ladies working the front are ridiculous.I wanted clarification on the descriptions and was confused about some of the remarks on my estimate for repairs.. lol When I asked the girl with purple hair a question you woulda thought I asked her if I could buy her first born child. Was towed here by AAA and made the mistake of agreeing to have my repairs done here. Needed my front right axle replaced and an alignment after that. 100% sure they didn't do the alignment. My steering wheel can turn a good 45 degrees without moving the tires in that direction and it still pulls to the left when I drive. The mechanic, Ryan said its probably my tire pressure making my car pull... I got swindled he also charges $150/HR for labor.. You can't trust those people, not even for a AAA tow. While I was there someone had been waiting for a tow,, the chick lied and said he was on the way.. hahah the dude was walking around trying to look for a broom. I'm assuming for his "side work" I asked Ryan for a breakdown on the actual hours spent instead of a total amount for each part. Everything about this shop wreaks untrustworthy. That's not an unusual request. read more

Northridge Service Inc - Auto Repair Near Me - Chatsworth, California

Was getting service 2 days in a row. First day Service was extended multiple times originally from 2pm all the way to 5:25pm. Called again today and was assigned service again from them. Went from 1:00pm to 4:05pm. It's unrealistic. The tow is going to be a 1.5 hour drive and the body shop will be closed by the time their tow trucks get here. Ridiculous. I get things happen, they can get busy, but waiting over 40 minutes on hold to get no answer that solves the problem, with no care for the service requested whatsoever... they just wasted my time when I could go to any other towing company. I coulda strapped this car to my backpack and walked there at this point and would've made it. Recommend calling them in a 10 day advance so they show up at a realistic time. read more

Northridge Service Inc - AAA Update with Northridge Service - Auto Repair Near Me - Chatsworth, California

They were assigned by AAA. The wait time was longer than most when I have needed a tow, however the dispatch lady was very kind and updated me and apologetic for wait. I was thankful they listened and brought flat bed because in the past I have requested for my specific truck that it needs a flat bed and other companies don't listen and come with regular then make me wait again for flat bed! When the driver arrive (Demitri) he was quick to load and off load the truck. Very pleasant and professional during the ride to our destination. I am appreciative of the service provided! read more

I had two calls in one day from Northridge Service Inc. Two different vehicles. The work van needed a tow and my personal vehicle has a flat. The dispatcher was AMAZINGLY kind and very patient and both driver/mechanics were personable and very friendly. They went over and above to make sure that I was safe and that everything that I needed done was accomplished. I HIGHLY RECOMMEND Northridge Service Inc. read more

These guys are the local provider for AAA. I used one of my AAA toes to get my truck home from Chatsworth today after buying a motorcycle. The poor driver had to sit in rush-hour traffic from Chatsworth all the way to Huntington Beach. Cynthia at the office was incredible about keeping me up-to-date on exactly what was happening or when somethings going to happen. Everything went super smoothly. The driver couldn't have been nicer and the truck was brand new looking. Everyone I dealt with was a total professional from start to finish. Five stars all day long. read more

Northridge Service Inc - Mike (office nickname Lima) Got my Raptor home safe. - Auto Repair Near Me - Chatsworth, California

Just dealt with a driver "Diego" if that's even his real name. Firstly they do not provide accurate updates while you wait for roadside assistance. When this driver arrived he had an immediate nasty attitude and hastily snatched my keys and tried to drive my vehicle onto the flatbed fast, despite it having a flat tire which could've potential cracked my rim. When I asked if I could roll one of my windows up he nastily told me "I'm off the clock and it's already on the truck. You'll have to climb up and do it yourself". This driver then immediately sped off with my vehicle in which we had to follow him closely as he sped the whole way to my house! He did at least 50mph on 35mph roads. When we arrived I asked him if he could not be rough with my vehicle in which he gave me more attitude and said "I could send it back to the parking lot if you want". He still continued to remove my vehicle off the truck in a wild and savage fashion with no consideration for damaging my tire further. PLEASE PLEASE PLEASE never use this business for any sort of services on your vehicle as they have disgusting, rude, and savage animals working as drivers for their company. read more

Awful service. Called AAA for a flat tire and they directed me to this service provider. We were told they would escalate the call because we were on the highway. These people never even showed. We were stranded on the highway for 2 good with a toddler. Got tired of waiting and changed the tire ourselves. Thanks for nothing. read more

Northridge Service Inc - Better get yourself ready to DIY - Auto Repair Near Me - Chatsworth, California

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So I can see this company can be hit or miss, however tonight I had a excellent experience with them. Rolando(I apologize if this is not his name) was amazing. He show up within 5 minutes of AAA requesting the service. Checked my battery, honored my warranty, and quickly installed the new battery. Super friendly and professional. Literally mad a bad night better. read more

I had a key locked in my car. Joshua arrived promptly and was very courteous and professional. He obviously valued my time as I was in a rush and he worked very hard to unlock the door despite the door switch being very resistant read more

I called AAA to say I needed a new battery. Northridge Service came and did a great job to replace my battery, and then went way beyond my expectations to correct a minor error in the bill. Their honesty and efforts to please were great. This is a company that takes seriously its obligations to the customer, and I will always take my business there. They showed patience and conscientiousness to a degree that is rare today. read more

DO NOT USE THIS TOW SERVICE ...AAA sent Northridge Service to transport a motorcycle. The driver they sent Barely spoke English. He failed to pick up the bike and failed to call and notify me. When I called Northridge Service for assistance the voice mail recording of a small child picked up the call. I called again and a very rude female answered. I have reported this business to AAA. It seems that with every padding year service has continued to decay. People our growing dumber and less responsible every year. God help our nation. read more

They are a aaa service provider and never showed up. The lady on the phone said they called me which was a lie. We had a dead battery and a dog in the car so they are just not good. Horrible customer service. read more

Reading other negative reviews, it seems that those who have had a problem with this business report the same thing I dealt with--rude staff, ridiculous level of confrontation instead of having de-escalation skills for rightfully angry customers, and a definite air of SCAM and DISHONESTY behind their business. I hope that people continue to think twice before patronizing this business. There are PLENTY of other tow and auto repair services in the Valley--no reason to go with one that has so many problems. ORIGINAL REVIEW IN MAY: I wish I could give negative stars. If AAA tells you they're sending these guys... Ask them to send someone else. They are terrible people with zero conscience. Today I called AAA because my anti-lock brake system was acting up for some reason, and my back wheels locked up. The tow service sent out Romeo, who seems nice, but clearly had no idea what he was doing. He towed my car, dragging it on it's locked wheels, all the way to my mechanic. Romeo even admitted to me, a block away from my mechanic, that his tow truck also seemed to be running rough, and he stopped it in front if the 7-11 at Reseda & Saticoy, where he admitted to me that the wheels were dragging. At that point, I thought that maybe it had just happened and had only been dragged a few feet. When my mechanic noticed the wear on the tire, he showed it to me, and inside the tread to each side of the worn down part, there was fresh rubber damage that indicated that this definitely happened today. I called AAA, and was instructed to take it back to Northridge services for examination. I called them to let them know that I was on my way. At first the secretary tried to blow me off and say someone would call me back. Since I know what that usually means, I said nope, I'm on my way there now. When I arrived, they called Romeo, who flat -out lied and said that the car had not been dragged, and I was told to contact AAA again. When I informed the guy that they had already sent me to them, he said, "call them back, tell them I refuse, and we will call the police if you harass us anymore." All the while with their secretary filming me as if I was some sort of a criminal. I certainly raised my voice a bit when they started fighting me on the whole thing, but there is no way that I did anything that would warrant a call to the police. I absolutely cannot believe the AAA partners with companies who treat customers this badly. I have filed a formal complaint with AAA, and if that doesn't work, I have no problem taking them to small claims court. My mechanic, whom I'd visited earlier that morning for an oil change, drove my car into the auto bay at his shop, and did not notice any irregular wheel behavior. However, after I left and had the brake issue not fifteen minutes later, I IMMEDIATELY had the car towed, and suddenly--there was this wear, and a very pronounced WUMP WUMP WUMP when the car moves. So It's clear that I have some pretty good witnesses to what happened. I certainly hope that these people will choose honesty and integrity, and pay to replace my tire. read more

Needed a tow and AAA sent the request to Northridge Service. George was awesome. Patient, professional and honest. Thanks for the help George! read more

Thanks for the tow. Thanks to Ruby for exceptional assistance. On time with a smile thanks again.

Absolute worst service. Don't call these guys!! They sent over a technician with a Walmart power pack that didn't work. Upon them trying to jump my vehicle in one attempt they packed up there mini battery starter & left me stranded. I spoke to the manager about my situation & was extremely unprofessional & basically told me to FO. I've been a AAA member for 10+ years & never had an issue w/ a provider until now. Bad equipment & bad service. read more

This place should be avoided. They were dispatched by AAA to replace the battery in my wife's Porsche and it ended terribly. After their tech replaced the battery he placed the dead battery on the ground by the drivers side front tire. Then for some absurd reason asked my wife to get out and look at the "alternator" which he indicated was in the front beneath the battery. This is a mid engine PORSCHE with alternator mounted on the motor towards the rear. My wife trips and takes a nasty fall because of the battery carelessly left on the ground. The tech did not even help my wife off up. I called and spoke to Cynthia and was told that someone named Ryan would be in touch. He called and took some information and hasn't returned any of my calls since. My wife banged up her shins wrists and elbows because of this employee's negligence read more

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Zero stars! This tow service was dispatched to me by AAA and the driver showed up with the wrong equipment that I requested to tow my car. Driver told me he'd call dispatch and then just left. No word, nothing. Texted their office number and was pretty much told by whoever covers the phone, that they couldn't/wouldn't help me. Sent an email to about 7 different depts at AAA to make sure they don't continue doing business with them in the future. read more

Was approved to get towed through AAA . Driver showed up and refused to tow vehicle because it didn't have the engine due to the repair shop needing to send it out . I literally called his foreman and he took off leaving me stranded . Nice job guys . Terrible customer service . read more

This place was horrible. Had a very bad experience with one of the drivers. Not only he was rude. He threaten to blacklist us with Aaa. They wouldn't replace a battery that Aaa had approved for replacement already when I tried to call the office to talk to someone about this they wouldn't even take my call some guy named Nathan. Apparently he is unavailable to speak to anybody even though he texted us about the service and if anything he could do to assist us I wouldn't recommend this place to my enemy the client they accused of threatening the driver is a 75-year-old on dialysis and weighs about 95 pounds and nobody will speak to me they try and explain that to them at their office read more

They took forever to get to my location plus they always send the wrong tow truck for the job "professionals" they cried about my car being to low really my Nissan Altima is to low ? It's stock high from factory. Learn how to tow a car! read more

Sebastian provided excellent battery service. He arrived promptly and was very friendly, knowledgeable and helpful. I am extremely grateful to have received such solid customer service. Thank you Sebastian! read more

Horrible service! Valut is the worst! Left my best friend stranded on the road. Drove right past her and ignored her after they were an hour behind the time they told her. Valut lied about the whole situation and left her standed! After multiple attempts to get in touch with the dispatch and leaving her on hold every time, they left her there and did not help her. Avoid this company at ALL costs! read more

When AAA left me stranded because they said they wouldn't touch a Tesla, I got a hold of Northridge and they totally saved my bacon. I owe these guys a huge debt of gratitude. read more

I told George I could not put my vehicle in neutral, after having already including this detail in my AAA notes. He insisted I give him my key to try anyway and when I expressed confusion, he simply used his experience as the excuse for why I didn't know for sure that my car wouldn't go into neutral. I told him my battery was new and functioning and that electric components were responsive (ie locks, lights). Amber, with dispatch, kept calling me honey and threatened to discontinue services because I was being "difficult". This was in response to me stating I was uncomfortable being called honey with no personal relationship established. I expressed that my time was valuable and that I did not want to waste his either. After giving him my key (because I'd been strong-held into it or face my vehicle's continued stagnation), he tried turning my vehicle on and also jumping the battery. Neither of these actions proved effective. And when I asked if it worked, he said that he's been advised not to touch the vehicle. I've since requested service from another company and let AAA know about this incident. I wouldn't recommend this company for anyone looking for a professional or cordial technician. These people struggle with giving respect and not gaslighting potential customers. read more

I just called because I have a flat tire. The receptionist was terribly rude. I don't believe she knows what customer service skills are or has any, when asking her about the ETA of my service her attitude was overwhelming. I'm not sure if she's aware that people that are usually calling for a tow of some kind of service are usually having a horribly bad day. When asking her the ETA it went from 60 minutes to well you know what you can actually even wait up to 90 minutes. Truly lacking customer service skills her voice an attitude made me leave this bad review on customer service cannot stress that enough. Zero stars. read more