If I could only pick three words about my experience with Alan at East West Auto Transport it would be: fast, trustworthy, and dependable. I had a car accident in the mountains of West Virginia and was towed to the closest dealership in Roanoke, VA. I live in Massachusetts, so not only was I shock, I was stranded in Roanoke After returning to MA I was referred to East West Auto Transport by someone who had a seamless experience with them in the past. Alan from East West Auto Transport was very knowledgeable, fair, ethical and clear about cost and expectations since it was not drivable. He's also a very likable guy! It's obvious that he has insight and experience dealing with people in stressful situations. His voice was calming, empathetic and patient, which, after a car accident and was exactly what I needed to hear on the other end of the line. Don't waste your time looking for another car transport service: I recommend this company without reservation. These guys are phenomenal. read more

East West Auto Transport - Damage to my car after an accident - Vehicle Shipping Near Me - Waltham, Massachusetts

East West Auto Transport handled the actual delivery of my vehicle, and the experience was disappointing from a handling standpoint. While they weren't involved in pricing, the condition the car arrived in suggests very poor care during transport. After pickup, the vehicle showed a significant amount of rock chips across the front, damage consistent with debris impact, and visible dings along the sides that were not present before shipping. The plastic near one of the front lights also has been damaged, which looks like it came from an impact during transit or improper protection. The drop-off itself didn't help the situation. The driver was rushed, overly distracting during the handoff, and did not create a calm or structured environment for a proper inspection. In hindsight, that mattered, because the full extent of the damage only became obvious later under proper lighting conditions. Overall, the handling of the vehicle felt careless and inconsistent with what you'd expect from a professional transport carrier. The result was a car delivered with visible new damage and no clear accountability taken at the point of delivery. I would not feel confident using them again based on how the vehicle was handled end-to-end. read more

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Excellent service! Allen went out of his way to help in a crazy situation. The value was personal service at a very competitive cost. Transporting a vehicle from Florida to the Northeast can be tricky- but Allen and East West make it easy!! read more

These guys are not authorized for drive away / tow away operations. They are not even a trucking company they are a freight broker that acts as a middle man to find a legitimate carrier to transport the vehicles and when something goes wrong they say its not their problem its the company they hired to move your vehicle. They are illegally using of a Virtual Office there in MA when they are actually operating out of a house in West Palm Beach Florida and use carriers that will double broker a load; also illegal, they do not use their due diligence and hire companies that have had their authority to operate suspended by the Federal Motor Carriers Safety Administration (FMCSA). You can check their authority Status, get their insurance information and history at the SaferSys website of the FMCSA at safer.fmcsa.dot.gov Anyone needing any type of transport service needs to run the company name through the FMCSA, get their DOT or MC number to search the site or you ca search by their name and home state; ask if they are a broker or a carrier if they say broker thank them and hang up no matter what they say verify it on the SaferSys site. If they say they are a dispatch service just hang up they can not legally solicit loads, quote loads, or anything else related to taking in loads on their own ID's have become a major problem as of late. Ask for references if they wont give them to you or don't have any this is a red flag look for a different carrier. Looking at his positive reviews they all have the ear marks of bogus; paid for reviews! read more

WORST SERVICE AND RUDE ATTITUDE! Alan Perry the owner after getting your money he will ignore you when you ask for you shipping status (See the un replied text on the pictures attached). If you call him asking any news on the service that you are expecting delivery he responded in a rude attitude all the time, like he is making a "favor" to you and you need to wait when he decides to answer. I never though that he was very unprofessional handling the information needed for Customs, because as today I will start paying hefty Storage Fees caused for his poor handling of my container. I WILL NOT RECOMMEND ANYBODY DO BUSINESS WITH THIS COMPANY, On his last message Mr. Alan Perry said that he will BLOCK the communication with me while my shipping still on his handling power, absolutely intolerable. I will Sue him, his company and ROYAL SHIPPING IN MIAMI (The company in charge of the vessel) if my losses are greater than 1K For sure. read more

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Alan saved me on a last minute shipment from Massachusetts to California. I had booked a terrible company called American Auto Shipping that a friend had used a few years ago. If any company tells you to put a non-refundable deposit down first, just don't. That company caused me to throw more money down when no trucks were picking up my bid and then they scheduled me a truck for a day after the last day my car could be picked up. They suggested that I leave the car in a parking lot to get picked up. No way were we going to do that! Alan came to the rescue and set things up so that my family member in Boston could drop off the car at his warehouse prior to leaving the state and then Alan secured a truck for the car to come to California a couple days later. Everything went without a hitch. I am truly grateful to Alan for the exemplary customer service. I learned a lot about the auto shipping industry from Alan and he patiently walked me through what to say on my chargeback against American Auto Shipping. My chargeback was denied the first time but he encouraged me to appeal the second time, and Amex sided with me the second time. This was a very stressful task in the midst of a holiday season, a pandemic, and my family member's move out of the state. Really hope I don't have to do that again, but if I do, Alan is the man! read more

I have used East West Transport three times. Alan has always been very responsive and prompt answering questions. He gets the job done and is very professional. I have used him on the east coast. However I needed to ship a vehicle from California to New Jersey. I was basically scammed into another company. I started receiving texts and numerous phone calls daily. In the midst of all this I agreed to let this other company transport out vehicle. MISTAKE!!! I was told they could transport our vehicle from CA to NJ. I was told it would be picked up on a certain date. I was on a Time crunch because I was only in California for a few days. Well I kept a receiving promises that it would be picked up but never received a confirmation. I was being strung along. I searched my email and found Alan's Information. I called at 5:30am. He called Me back quickly and was able to figure out that I had a broker. He didn't have much experience and it would be impossible for him to ship My vehicle at that rate due to diesel fuel prices being astronomical. Well Alan called Me back in an hour and was able to get my vehicle scheduled for THAT DAY. The driver did pick the vehicle up the same day. He took photos and was professional. I have to tell everyone just go with East West Auto Transport. They will get the job done and be very professional. It is clear they have been doing this for years and know the business in and out. Alan will take care of you. read more

East West Auto transport is a phenomenal company that is truly as advertised. We have used this company on multiple occasions and would not trust or use another company with moving our vehicles. They consistently have the best prices, communicates constantly, and always deliver on or before the provided timeline. Mr Alan is a great asset and thank him for once again providing excellent customer service that is second to none. read more