I arrived at 10:45 a.m. this morning for a state inspection at Brad's, which lists its hours as…read moreopen until noon on both its website and on the service door entrance. There was no sign on the door or at the counter about closing early or stopping inspections. I waited about 15 minutes before being told by the inspector that he wasn't doing any more inspections for the day because he was tired after being there since 8 a.m. He said he told the customer before me that he would be his last inspection -- but another customer wouldn't be responsible for telling me that, and he did not. If there's a cutoff time for inspections, it really needs to be clearly posted so people don't waste their time showing up well before closing and being turned away. Very poor customer service. I do wonder whether the owner or manager is aware of this decision to stop inspections early and the impact it has on customers.

Always the best!!! The staff is so friendly. The mechanics always do a great job! Never have ever…read morehad an issue. Pricing is always fair or the best price for great service. 5 star plus plus!!!

Excellent people I recommend them to anybody in this western Mass area excellent service skills the…read morepeople are friendly they listen to you. I didn't you. I did not use the service however just by what I saw and how I spoke to the people they're excellent.

Got my 1997 Mercedes-Benz resurrected at this place! Long story short, I got the car stuck in…read morelimp-mode. I'm normally a DIY type of guy but do not have the appropriate dealer-level equipment, and actually, not many other shops around have it either, but these guys did! I mostly just needed a TCM system reset, but Bruno went above and beyond, helping me diagnose some other minor issues I had with the car. Limped my way over there in 2nd gear, and less than an hour later, I was able to drive out with a big smile on my face, car shifting through all the gears, better than ever.

We have been bringing cars here for Massachusetts vehicle inspection for years! Great quick…read moreservice. Get in line with all seat belts clicked and easy peasy. If your vehicle needs a light bulb they quickly fix it and pass car. Keep your local business in business or you're gonna miss em when they are gone!

Being new to the area we try to support local businesses over big commercial businesses! Went for…read morean inspection on my vehicle that's used to transport my medically complex child. I had recently had some work done and knew it most likely would fail. Not a big deal. Had to drive a certain number of miles. Great paid the fee and off I went. 3.5 weeks later went back. Their machine wasn't "working" but they didn't know when it would be fixed! So waited 2 more weeks went back still same story. Waited another 2 weeks same thing! I went the week after my 60 days to see what was happening same story. Being this vehicle needs to be 100% safe and on the road I had to go elsewhere. They didn't not offer a refund nothing! Stole my $35 which ended up costing me $70 because I had to pay again. I was informed they've been doing this to many others as well. Knowingly taking someone's money and not rendering a service is stealing. Honesty is of utmost importance and it's evident they do not work with these ethics. Shameful. To avoid being scammed I would not use this business. There should be a zero star option!

Won't come back here. One of the employees openly and unequivocally insulted my wife for being a…read morewoman. The kind of thing 12 year olds say, not grown adults. If their judgement is this poor then I don't want to know what they could be doing to my car or my wife's.

Great shop. Popped in for an inspection and everyone there was friendly and funny. In and out very…read morequickly. Prompt, professional, and kind service.

I love the fella at the desk -I didn't catch his name (tall and full build-was this Ernie?). He…read morewas soooooo helpful and honest. Honest is a wonderful characteristic in a car mechanic. I'm considering them my car mechanic from now on, and I am voting for buyers choice Re: repairs that is currently in the ballot. Yay Ernie's Garage!! Eileen Ball, new resident to Northampton

Years of reliable and thorough service by helpful employées and Ernie's decades long oversightread more

My water pump died during a recent trip to Western MA and Veryl's got me back on the road very…read morequickly at a fair price. Their garage and property are well maintained and professional and should be a model for other repair shops. I would not hesitate to bring my vehicle back to Veryl's for service!

I have been a customer for over 40 years. Every service, from inspections to oil changes , brake…read moreservices, and more have been done with nothing but professionalism and honesty. I have no problem recommending them for any service.

The guys in the shop are scam artist. I bought a brand new tire from a different t place and I…read morebrought it to them to have them replace one on my SUV. They told me they couldn't replace one tire because it's against the law to replace only one tire on an all-wheel-drive vehicle. I would have to buy all four tires and have them all replaced. It is most definitely not against the law as had one replaced by a different shop a week prior. They were just trying to upsell me into buying four brand new tires from them

Mike and their team are awesome. Honest service. No surprises. I won't go anywhere else.read more

Friendly. Knowledgeable, honest, dependable, affordable. The…read moreonly place I go for all of my car needs. Ray is always thorough with his work and will let you know if he finds any other problems, and fix them after finishing the service requested, if he is able to. Highly recommend. You're going to be wish you went to him first.

Ant went above and beyond to ensure my truck was ready and safe! Quality and honesty above all.read more