Scheduled an oil change and tire rotation 5 days in advance. I provided the year, make and model…read moreof my car. I scheduled the appt for 8am and arrived on time. My car was brought in right away and after an hour and 45 minutes I asked if it was going to be much longer. This is when I was informed that they did not have the correct filter. I ask how long it was going to take to have it delivered and they said it was only a few minutes longer. There was no apology for their oversight on not confirming that they had the correct parts needed and no discount for my inconvenience for having to wait. I was a 1st time customer. The service for a full synthetic oil change and tire rotation including tax was 105.97. I chose to support a local shop instead of a chain with thoughts that I would be supporting a small business and getting customer service that generally goes along with a privately owned company that wants to maintains a great reputation.

I am a busy person, attending graduate school while working full time in Boston. On the way out to…read moreBelchertown to visit my girlfriend for the weekend, my car vibrated so intensely I didn't feel safe. I was stuck in town until I could get it fixed. I called Tilton Automotive first thing Monday morning and asked if I could be seen as soon as possible. Although they said they were busy, they made time and scheduled me to come check out my car because they understood my urgency. They were caring, honest, and professional. I felt like I was treated respectfully. They identified the issue with my front axel, and in the very same day, obtained the parts, performed the repair, and called me back before end of business! I was even shown the failed parts to confirm the necessity of the repair. My car feels better than ever, and I was able to get back to my crazy schedule with minimum impact. The team at Tilton, especially Fred, was the best! True lifesavers and real professionals that care for the customer at fair prices.

I have been going to Al for routine service for the past ten years and have never been…read moredisappointed! Appointments are easy to schedule, both Al and Wendy are very friendly, and most importantly, Al is always upfront and honest about what may be going on with my vehicles and whether they are worth fixing. The quality of work is always top notch, and I can't recommend Galaxy enough!

Love working with them. Friendly, fast, competent, and affordable... what more could you ask for? I…read morejust booked an oil change for both of our family cars, which my wife and I will turn into a lunch date at the restaurant right next door to the garage. Thanks, Al!

This place is the best. They have been amazingly kind, accommodating, and reasonable in the three…read morevisits we have had (oil change, tire replacement, repair for skid plate), and I hope to do all of our auto-related business here. My partner and I both feel the same way despite having visited entirely independent of one another. Feels weird to say this about an automotive shop, but they restore my faith in humanity. They deserve your business, and you won't be disappointed.

Loreen and everyone at Hargeo Auto are just terrific!!…read moreProfessional, friendly, super knowledgeable, responsive & generally awesome. If I had known about them when I lived in Amherst I would have happily driven the extra miles to have them take care of my car.

I have had good dealings with Pelham Auto in the past. I just returned from them, having had…read moreprobably the worst customer service anywhere in years. I first waited several minutes while the agent (not Jason, who is very professional), finished up with another customer, then spent some time shuffling papers. When I got the agent's attention, I started to describe my situation when the phone rang. "Let me take care of this." Ten minutes later I was still waiting. When he finally got off the phone, he asked me why I was there, all the while playing with the papers in front of him. My problem was with the air conditioner. "We don't do air conditioners anymore." I told him I wish he had told me that ten minutes earlier. "We didn't get that far." Why on earth not?? I would still go back because I believe they do good work at a fair price, but only if Jason is standing at the desk.

Pelham Auto does good work for a fair price. I find them to be very reliable in regard to their…read morecommunication with me, the work done, and the speed with which the work is completed. They are very experienced mechanics, and they are pleasant to do business with. Five Stars all around. Rad.

Karl sold me an SUV with a rusted out engine for almost $17k. I have already put in $1300 in…read morerepairs and now have to trade it in 3 months after I bought it. He also sold my stepdad an SUV at the same time that needs $6,100 in repairs. I would not recommend this shop to anyone.

Bought a Nissan Titan from them and it wouldn't pass a nys inspect when I got it home because the…read morebrake pads, rotors and brake calipers were shot. Other problems were the front end links were bad as well as the lower ball joints causing an extremely loud creaking about a week after the purchase. I bought the truck on a really cold day so when I tested the ac it was hard to tell but it seemed fine and as the weather is getting warmer I find out the ac compressor is not functioning. I paid top dollar for this vehicle thinking it was in good shape from a reputable dealer but I was wrong, I would strongly advise keeping your distance from them. Crooks.