I started my search online and then went to the store to see it in person. The staff was friendly…read moreand knowledgeable. They even loaded the items I needed in my car for me with caution and care. He didn't just throw the boxes in my car and that made me happy! They have a great selection of items however I think some items are a bit expensive for the quality like vanities & mirrors. However flooring and tile were priced accordingly based on quality. They do also offer delivery but it was really expensive. I think it was $300 and you had to be within a 60 mile radius. You're better off renting a truck or asking someone with a truck to help you if you're not that far.

Jeremiah was an amazing help. He spent so much time with us and truly listened to some of our…read moreconcerns and complicated situation. We are replacing a shower floor and tile in a condo in Florida, but are here in Ohio. We were looking for something we could have our contractor pick up in Florida. Jeremiah was knowledgeable about the inventory, listened to what we wanted (and didn't want) and was so very patient. Value, selection, and price were all amazing. We thought we would be spending thousands on the tile, but were pleasantly surprised at how beautiful the tile was at a reasonable price. Thanks Jeremiah!! You rock!

I'll start off by saying the guy that came to do measurements was cool. The installers were fine…read more Didn't talk much. They did a good job. But skipped the final step of calking my sink back in. Even tho it was clearly on the checklist of things they were supposed to do. So I had to go out and buy some and do it myself after they left at like 7pm. That sucked. But my biggest complaint was that the communication from the office staff and my so called project manager (Chianne) was terrible! One part was my fault. I got an email about the measurement scheduling, but I didn't actually open it because it looks like spam. It doesn't say the company name or a subject. Just the name of the project manager. So if you don't know that persons name, it looks like spam. But I owned that. After that mix up I was told I would be scheduled for Friday of that week but I would get a call on Thursday to give me a 2 hour window. I never got a call. A driver called me on Friday saying he was on his way. But I wasn't prepared for that and had to turn him away. So I call and talked to a different person about how I never got a phone call with a time. This person said my project manager told her that she called me and I didn't answer. THAT IS COMPLETELY FALSE. Your business model literally says honesty in it and you have managers lying about your customers. When I told this new manager she never called me she literally said, I knew I shouldn't have trusted her! So that's crazy! Finally got scheduled for Monday now. At 8 am on my day off. The measurement guy comes. He does his thing and he also tells me that the manager lied about calling me! Finally at the end tells me I'll hear something about an install date by Friday or at the latest in a week on Monday. By Wednesday I still heard nothing! So I called AGAIN! They said materials were in but they would call me tomorrow for scheduling. They didn't! Surprise! Finally got a date scheduled and held my breath that they would actually show up. They did. And I'm so glad, because now I can be done with this company forever! If I could have gotten out of this a month ago, I would have. But when you order with Home Depot you're stuck. Home Depot told me when I ordered that I was looking at a 3 week install. IT TOOK 2 MONTHS! Also I Called out Chianne on lying about me and not doing her job and there was no apology. Asked to be transferred to her boss. Left him a message. He never called me back, SURPRISE! So no accountability on their part at all. Awful. Just awful experience. Do not use these people!

They did a great job with delivery and installation. The countertop (quartz) had one seem and if I…read moredidn't know where it was, I would never find it. Very courteous and cleaned up at the end. They gave us a checklist of things to be ready for at installation when they came to measure. They made sure all the items were covered at installation. Kody & Ray were our installers.

Since December 2021, JAE has known they had to replace a damaged cabinet door in my new build. Nine…read moremonths later and still no replacement. I have been telling them that the cabinets are the wrong color. I was originally told to put up curtains and they'll look darker! No, I ordered black cabinets, not brown. The replacement door showed up in June in the correct black color. Doesn't look good when the rest of the cabinets are brown! Now they are telling us that they are going out of business!

From the owner: Reimagine, revitalize, and renew your home with new cabinetry, appliances, countertops, and more!…read moreVisit one of our three showrooms throughout central Ohio - conveniently located in Dublin, Westerville, and Upper Arlington to learn more today!

Kitchen Kraft updated my kitchen (granite countertops, tile backsplash, sink & faucet). I received…read moreestimates from several companies and their price was the same as other companies. Things I like about Kitchen Kraft: Designer does the free estimate instead of a salesperson. Respectful of customer's budget. Willing to take time to find products the client loves rather than have them settle for what's in stock. Genuinely wants to make the client happy. I plan to use them again when I tackle my bathroom update next year.

Kitchen Kraft designed and implemented the kitchen of my dreams…read more I could have never designed on my own what Kitchen Kraft's designer Jim Deen designed. SO happy with the end result. This company is with you throughout the whole project..from early decision making, shopping for products, demo, electrical, plumbing, installation, etc..leaving the work area sparkling. Working on a guest bath currently.

I'll start by saying this is a great business with huge selection. I went in and picked out what we…read morewanted for our kitchen. Easy to tell what pieces are more expensive by "tiers" if you want to stay on budget. Set up install and the guys that came were great. Somehow they were able to get my huge island piece in. Can't say how happy me and my wife were with everything. This is my second kitchen I've used them on and will be using them again if we ever move. Great selection and price. Now I know they have prefab bathroom counters with sink holes already cut. Sinks, faucets and cabinets available too. Definitely my go to for renovations. Jason

Had great service and products . Mark and crew were friendly and professional. Pricing and product…read morewere exactly as described and met are expectations. Would strongly recommend and my wife and I wouldn't hesitate to purchase again.

Murphy's Home Improvement did an outstanding job repairing our damaged floors! The team was…read moreprofessional, courteous, and clearly experienced. The craftsmanship was excellent--you'd never guess there had been any damage at all. They kept the space clean, worked efficiently, and made the whole process easy. Highly recommend if you need floor repairs done right.

From the owner: 🏡 Murphy’s Home Improvement — Where Craftsmanship Meets Care!…read more From small repairs to big remodels, we bring homes back to life with precision, pride, and a personal touch. Locally trusted, family-owned, and built to last — because your home deserves the best. 🔨 Let Murphy’s fix it right the first time. 📞 Call today for a free estimate!

Do not use this contractor. Mike will be very responsive in pre-sales and then disappear when it…read morecomes to delivery of services. It took two months after signing the contract to receive four of the five countertops. They have been non-responsive as to if we will ever receive our fifth countertop. In addition, Mike outsourced the installation of our countertops (rlGranite and Tile). They caused extensive damages our plumbing to the tune of $2850 ($2700 for ecoSystems to install a new garbage disposal and fix the broken plumbing under the sink and $150 to Culligan to repair the RO line that was damaged). Unfortunately it gets worse, will now have had to contract with a more reputable contractor for $800 to obtain the fifth countertop. We attempted to contact Mike for five days prior contracting for the plumbing services (this was supposed to be handled my Mike) and another three weeks prior to contracting for the fifth countertop and again Mike never responded for calls, texts, or emails. We have submitted a claim to BBB again Mike has chosen to not to respond and our next step is to file Small Claims case against this non-responsive and apparently fraudulent contractor for $3,650. All we wanted was for the job to be done in a timely and professional manner. Mike is not able to do that.

From the owner: We are a veteran, father -son owned Granite ,Marble countertop and cabinet business. read more

We have used J and R Granite twice now over the past several years. Both times they have been…read moreprompt and did very nice work. Would not hesitate to use them again; they would be our first option for any granite work.

Measuring - 3/5 stars Fabrication - 5/5 stars…read moreInstallation - 5/5 stars Pricing - 5/5 stars Overall, I had a pleasant experience with this company and the assistance that they had provided. I would use these guys again, hands down. My only advice is that they work at providing more accurate measurements as that was the only issue that I had with using them.

I am really impressed with this store. They are one of the…read morefew, if not only ones, that replace windows in household frames... others tell you to buy new. And the employees! They are SO effecient and KIND! The one running the register warmly greated everyone while checking people out, and was effecient in taking orders. The store is really cool too. They have the little things that others don't carry.

Old school in a very good way. Twice I've looked for that part to fix a typical problem for a not…read moreso old unit. Been all over town, actually around two counties, even tried letting my "fingers do the walking." While the big box stores didn't stock what I needed there was Zettler's in it's old school, showing it's age kind of way, ready to help me!