From a tenant perspective, the staff is friendly but lacks even in very BASIC things like communication, follow-up reporting, maintenance coordination, general professional accountability, etc. you name it. I can't imagine why any landlord would want to use their generic services unless it is cost-related and that's all they can afford. Good luck if you have to work with them. A word of advice: Set your expectations low and try to avoid needing them in the first place - it helps. read more

No stars they are no help when there is an issue with biased board members at an HOA. They have no responsibility at all and do not work for the actual people that own the condominiums in their organization. They don't listen to actual reason. Awful customer service... Those that own condominiums Beware !!! Their employees have no recourse to help the actual condominium owners. read more

As a longtime San Francisco landlord, I've worked with several property management companies, and this team continues to stand out for their professionalism, responsiveness, and deep understanding of the city's complex landlord-tenant laws. Their expertise has been invaluable in navigating compliance issues and avoiding costly mistakes in such a regulated market. A special acknowledgment goes to Marsha in the front office, who is the heart of the operation. She is exceptionally attentive, courteous, and proactive. Marsha not only ensures tenant concerns are addressed promptly but also makes a real effort to find cost-effective solutions--often going out of her way to source better-priced vendors without sacrificing quality. Her diligence and communication have consistently given me peace of mind as a landlord. While the back-office team is competent and detail-oriented, I've noticed that the newer property manager occasionally relies on higher-cost vendors and has a slower turnaround time on certain maintenance issues. This has modestly affected profit margins, but the overall service quality and compliance remain high. Despite these minor challenges, I would still highly recommend this company. They genuinely care about both landlords and tenants, take responsibility for resolving problems, and manage properties with integrity and professionalism. It's rare to find a management team in San Francisco that combines such legal knowledge, hands-on service, and genuine client advocacy--and this firm does exactly that. read more

Not sure exactly but they had a very fishy listing in San Francisco. Agents were extremely hard to reach. Listing disappeared after a day or two. I'd be wary. read more

Eclipse manages Lost Hollow Campground. It appears payments made for dues payments even if paid in full are maintained in an interest earning count and monthly payments are deducted from individual property owners accounts on a monthly basis. Property owners who pay their accounts in full or pay several months in advance are given credit for payment, but if are fined for a property violation funds that are paid in advance or in full are used to pay fines. Property owners are notified in writing but the notification takes weeks in some cases over a month to be mailed to property owners. Fines are taken the day the letter of violation is drafted, but notification is delayed 14-37 days. Eclipse and the Lost Hollow Campground HOA trustees send property owners in circles or provide limited often incorrect or vague information if they respond at all. Property owners are instructed to contact Eclipse for issues by the HOA board members and Eclipse in turn defers property owners to the HOA board members. Written requests for issues have been ignored by both parties. Written requests to set an appointment to review HOA financial records to Eclipse have been ignored three times, the same goes for the HOA whom often defers homeowners to Eclipse. Eclipse staff are not helpful and do not provide adequate information, responses to a grass violation only included the amount of the fine and a declaration a dues payment was due, and eight attachments which include webpage icons and a photo of the person who sent the response or operates the computer or email used to respond to my correspondence. read more

As a former tenant in one of the properties they managed, I agree with the horrible reviews Eclipse has received. Whenever anything goes wrong, which was a constant occurrence (eg. backed up toilets, toilet not flushing at all, flooding bathroom, black water coming thru taps, generally flooding from one unit to anther, no heat, electrical shortages, bad general wiring overall, horrible security issues), they either made excuses or threaten the tenant with repair bills because its ALWAYS the tenants' fault apparently. They also turned off the building's water and electricity periodically without giving proper & timely notifications. Some of my fellow tenants were literally in the shower or working on their computers. As you can imagine, this is an unnerving condition to live in. And the rent was not cheap. read more

A quick positive review for Eclipse Property Management, after a little glitch on the return of our security deposit from a 6 year lease arrangement on an apartment in San Leandro. My oldest daughter had initially arranged our living arrangements there while I was in the hospital recovering from a major cardiac surgery. Although I thought I had taken her name off the lease and left the apartment in the best condition as I could, the security deposit check that I received after leaving had both of our names on it. My bank would not honor it. So I contacted Eclipse Property Management as soon as I could, to get a solution. Ethan answered the phone and was very respectful and helpful. He needed to present it to Christian, his manager, to verify what needed to be done. Christian emailed me in short order, to let me know that they were doing the necessary due diligence to get this properly addressed. Within a few days, Theresa emailed me to confirm that a check was in the mail, so that we could receive it before Thanksgiving, to help reduce our relocation stress and have that much needed money to help cover our interstate transition expenses. We are so grateful that this got done. We want to thank them and acknowledge their expeditious team work. We certainly appreciate what it must have taken to quickly sort this out. Best to everyone at Eclipse Property Management. Happy Holidays. Don. read more

As the landlord, I do not recommend. They have been slow to respond to tenant needs, vendor requests AND to Landlord inquiries. The profit margins have significantly decreased during the time of their management, mainly due to slow response to turn units and oversight on tenant delinquent bills (Yes, tenant was not paying for over 8 months and there has been on proof that they even reached out). That is just the tip of the iceberg. I could probably write a whole book on this horrible experience. Feel free to message me if you'd like to learn more. read more

our landlord changed management companies to eclipse a while ago and now they apparently want me to be responsible for the transfer of accounts from the old property management company to them. like how does that work at all?? it obviously wasn't our decision at all to change property management company or even for our landlord to use any to begin with, so why are we the ones that have to get the accounts transferred over? how would we even go about doing that?? isn't that literally the responsibility of a property management company to do and the reason that a property management company is hired in the first place? are they saying they can't even do their basic job (well, that's obviously very apparent, but now they are admitting it I guess)? So are we going to get credited for doing more work that is the property management company and/or landlord's job? (the landlord is the one who made the choice to work with these companies, he needs to figure out what to do ultimately if his rent money is not going to him/his contractors/if his contractors cannot do their job and get ahold of accounts and payments... he should have an agreement with the old property management company that he gets all his rent payments, and either way it's not like we the tenants can sue them on his behalf if they are 'keeping' it. all we can do is sue/otherwise prove that we paid or in the case of rent relief that the government money was paid out on our behalf [and/or that we applied] but that won't directly get the old company to give the money to the landlord or his new intermediary, Eclipse, so what the heck do they want us to do??) trying to make us sign an addendum to charge us new fees for utilities including garbage. And guess what? They took our entire garbage receptacles away and left us with none for days now! Obviously breaks laws on multiple levels including health department violations and California habitability standards. They don't fix problems that are structural health and safety issues either. Health dept would have a field day (EDIT: NO, I did not report them YET, though I received a very bizarre creepy email from one of their employees accusing me of doing that among other things.. you literally announced in writing to the whole building that you had the dumpster taken away on FRIDAY with no word on when it would be replaced except that new service would be provided on MONDAY! and you also admitted in writing to the whole building that you would only provide FOUR replacement cans which is against county regulations! Do you think I would be the only person possible to report you when you admit all that in writing to everyone?? Anyway, what are you going to do, retaliate more than you already do in ignoring repeat requests for necessary structural repairs?) (This creepy email also falsely claimed that they could materially change the terms of the lease on a month-to-month lease, and that is patently false as you can't evict a month-to-month rent controlled tenant [which we are!] just because the tenant refuses substantially/materially new/different lease terms - obviously charging new fees for utilities is substantially different from the original lease terms!! It is also illegal to make misleading statements by mail and email under many federal laws, which eclipse and their conspirators are repeatedly and obviously also doing in these examples!! it MAY not be 'illegal' to send out a request for substantial change in terms, but it is to mislead tenants into thinking they MUST sign/agree to them or that management can enforce them [bill them for new fees etc] without their signed agreement, under federal fraud laws [which the owner should know all about by now..]) Again, Flagrantly violating basic laws of habitability! They say they are going to replace the dumpster they took out with 4 smaller cans (no word on WHEN) which is not sufficient for a building with 30+ units. 1 can = 1 family unit (as per county law). You have to consistently provide adequate trash receptacles EVERY DAY!!! Edit: still no trash receptacle today!! My comrades have done a commendable job of keeping the area as tidy as possible despite the property management breaking the warrant of habitability and forcing us to live in substandard unsanitary conditions!! read more

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I moved out on July 18th and still have not received my security deposit, 45 days later. For reference, California state law (1950.5) requires landlords to return a security deposit within 21 days or be subject to 3x the amount of the deposit in damages in court. Full story below. My apartment was flooded by my upstairs neighbor and the management did not handle the situation. The site services did not put a fan to dry out the apartment above for my older neighbor until I asked them to come back and help him - it seemed they planned to just blame him and not provide equipment to dry the apartment. Interestingly enough, our property owner was in the process of selling our building and some employees had come through all the apartments the day prior. My neighbor insisted that his bathroom sink was tampered with, which is where the flooding began. In the aftermath, I was warned of a risk of black mold and several pieces of furniture were ruined. Despite the risk of black mold, I was not given another place to stay or any hotel allowance, and the black mold did in fact start appearing through the wall after 2 weeks. I negotiated to move out very quickly due to the damages. See photos for the single fan I was given to air out my entire lower apartment (which had water damage from the front door all the way to the bedroom), the spot on the ceiling where most of the water broke through, and the black mold seeping through the wall directly under that. Also photos of my furniture covered in mold and water damage. read more

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Eclipse has been 99% unsatisfactory in my opinion. The on-site manager has been both inexplicably rude AND curiously dishonest with every single interaction. This includes about one interaction every 2-4 months. The maintenance person entered my apartment twice while I was not home, without any notice, to perform work which was neither essential, urgent, requested, or even appreciated. The 2nd visit resulted in him finishing the last of toilet paper, and leaving a few personal effects behind. I thought my place had been burgled, although he also left behind the old shower head - and a newer one in its place. I reported the incident to the manager, and was told I had no evidence. I had a receipt, a lighter, an old pen, and a shower head. After that I never heard from her again. The water would get shut off about every other month or so for 2-3 hours, and every time it got turned back on there was less water pressure than before. And it never increased again. This has happened 7-8 times. These last 4 details are why Eclipse deserves ONE star as opposed to ZERO. There were never live roaches to be seen (plenty of dead ones). Both of those are plusses as long as exposure to the extermination chemicals doesn't cause cancer. Another +: The neighbors were ALL friendly in the way people in prison become friends. Two more +: The guy downstairs has loud sex frequently, which is fun. It doesn't last very long, which is also good for the upstairs neighbors. :) One more +: The building was very close to the highway for convenience. read more

I also never thought I would review a property mgmt company, but this one is on the opposite end. The review comes with a couple notes: 1) this is solely about the property mgmt co., not the bldg manager, Natasha. She was pretty reasonable, and I'd rate her 3-4 stars. 2) I have not lived in an Eclipse property, this is about the rental process. Address: 970 Post St. bldg in Lower Nob Hill. I was tirelessly searching apts recently. Moved to the city in mid-Aug. After seeing 9-10 apts, I was leaning towards and chose the 970 Post 1br unit I saw. It seemed a reasonable layout and well upkept by comparison with others. I told Natasha that I wanted the unit, and to please process my application. She confirmed I was the first to speak for the unit, so she would start on my app, and defer others who had not asked for the place. Seemed things would move forward. This is where the wheels fell off. I am in a career transition, and had been out of work 20+ days only when I was searching. Solely because I didn't have current income, I needed to proved proof of THREE times annual rent. Crazy policy, but it was at least documented in their rental qualifications document, which I read thoroughly. Well, I have a little stowed away, so I provided them with this. Exceeded their specs. So, I thought we would be all good. NOPE. Despite exceeding every documented qualification for rental of one of Eclipse's units, I was asked to go above and beyond all documented policies, SOLELY due to 20 days without work while transitioning. Natasha informed me that Eclipse was asking that I have a guarantor, AND pay 2x rent security deposit. I told her I was *not OK with the security deposit since I had exceeded documented specs for rental. She was not able to get Eclipse to even discuss or negotiate this with me. They essentially did not budge, even though they were asking for something they DON'T document they would need to ask for. This showed NO goodwill, and I did not agree with this business model. I had to ask myself, if this is how they conduct themselves now, what about when I'm a tenant?? What kind of a business/lessor am I about to "get in bed with" as they say?? So, I told her to pull my application, and went with my 2nd choice. End of story: this is a poorly run business. People/customers and fairness are NOT important to them. I would strongly advise NOT to voluntarily give your money to them on a monthly basis. read more

Worst management company I've worked with. They took over management at a property I lived at. Would not work with them again. I would think twice before living in one of their properties. They're not friendly or personable. You can see why they have such bad reviews. I don't think they care to be good management, or they area they represent they're just in it for the $$$ read more

STAY AWAY, THIS is the WORST company EVER. Terry Tom will never return your call, they give you a dump office that they trash because the building is so poorly held up, and then refuse to answer your calls when you want to know whats going on. I found a lawyer and am starting a case with them so they shut down and can't rip anyone else off. STAY AWAY!!!!! read more

I never thought I would write a review for a property manager but the service that I have received as a tenet in a building managed by Eclipse has inspired me to write. Every issue that has come up in the two years that I have been in my building has been handled appropriately and immediately by friendly, helpful people. Their communication system works. When I call to report an issue, no matter who answers the phone, that person is able to handle the call promptly and professionally, such a contrast to the clueless people working at Mason Management, my previous property manager. Good job Eclipse! read more