Brought some pants in to be altered. After about 3-4 uses the hem came off and when I asked if there's any kind of guarantee on their work the man at the cashier said with a snotty demeanor "this isn't a car dealership we don't do warranty". Wasn't a big deal to me, there's PLENTY of dry cleaners/alteration shops but it's the way they avoided accountability. Hope this helps! read more

The owner and his wife are always friendly and gracious. My clothes are always perfect and on time. I definitely recommend this family ran business. read more

Goodness gracious! What a grumpy rude man! Unfortunately my experience was very similar to many other reviews! I just asked about their service and he was very defensive and rude for no reason. I decided to just leave. Totally unnecessary. read more

Stay away from this place, owner couldn't care less. Took stained clothes, he took them in with no problem. No stains came out. I asked for a credit, he would not give a discount because they "still did the work." Completely unprofessional with an attitude. Stay away. read more

I was told to try this place because the price and service was worth it. It was the total opposite!!! I walked in and was never greeted, there was a man and a woman behind the counter and neither of them looked or said anything to me. When they asked for my number I told them I am a new customer. He added my number and took my clothes. Not much was said, but as a new customer I would think they would say more? Anyways, I came back to pick up my clothes and again... nothing was said to say they were "friendly" but the price they charged me for one of the items was DOUBLE the price I paid at another cleaners!!! Yikes! It wasn't worth the price or service!!!! Definitely not going back! read more

Oh boy, where do I even start with Eco Cleaners? As a loyal customer and a concerned friend, I feel compelled to share my friend's terrible experience with this business. Trust me, you'll want to avoid them at all costs. First and foremost, their customer service is absolutely abysmal. I've never encountered such rude and unprofessionalism in my life. Owner at Eco Cleaners seemed to have mastered the art of being completely clueless and disinterested in their job. Acts like customers don't matter. read more

Very bad service, does not take the stains out of my clothes, at times he's very rude to my wife & very arrogant & The Man that Runs it Acts like he's the ONLY CLEANERS in Chino Hills. & for that WILL STOP GOING THERE.Found a BETTER CLEANERS on PINE. read more

AGGRESSIVE AND VIOLENT! My poor mom only wanted to have my father's suit dry cleaned for a special event this weekend and ended up leaving almost in tears. The owner's name is Chung, and he treated my mother so horribly. He asked for her number to look for her in the system and after she tried to explain twice that she is a new customer, he grabbed my father's suit from the counter and threw it to the floor and ordered her to pick it up. My mother was stunned and refused to be humiliated so she told him, that he ought to pick up her husband's suit from the floor and be a gentleman or she'd call the police. At this point, he leaned towards her face from across the counter and yelled at her, " Call the police, I will never be a gentleman to a woman like YOU, pick up your clothes and GET OUT!" My mom left, visibly upset and shaking. -100/10 rating. If you value yourself and your wife, sister, aunt, cousin, or grandmother, please don't support this man and his business! read more

Open early! Went to another cleaners before Eco but they were closed! Odd hours posted on their window but not on their website. My dress was cleaned to perfection! Thank you! read more

I've been coming here for years and the service is always good and friendly. They are friendly family owned business. My first or second experience with them they lost a silk pocket square of mine. For a pocket square it was fairly expensive. Without skipping a beat he apologized a lot and offered to pay me for it - I told him mistakes happen and to give me a credit for future cleanings. He was appreciative of the resolution. I was appreciative of how he handled the situation. I've gotten my clothes cleaned here for years and it always comes out great - any issues with stains I point out and they get them out every time. I had a few things altered and it came out fantastic. They have a well run business but what makes them or anyone a 5 star business is how they handle mistakes and customer service issues - everyone looks good when things are going well... how you respond to issues is what separates the good from bad and the good from the great. read more

Over the years, I have tried many dry cleaners here in Chino Hills. Several years ago, I discovered Eco Cleaners and they have earned my loyalty ever since. The owner Chan Park and his staff are always so friendly. Mr. Park always greets me by my name and I appreciate that. The quality is superior and the pricing is very competitive for our area. None of the gimmicks and upselling like the competitors in the area. I highly recommend Eco Cleaners! read more

I don't think this place deserves any stars! Went in to pickup my clothes and the owner Cheng, started off being rude without a reason. He promises a time but doesn't keep it. Makes people come back later. Word of advice Cheng, give the honest pickup time not a range between a few hours that doesn't make any sense. When I calmly asked, he raised his voice and even cursed at me, "shut the fuck up!" Is that how you treat customers. I never once used foul language until he started cursing at me. We've been going here for years but will never go back again. He's rude and just upset with life in general. He said he's trying to survive here. But why treat your customers so badly who pay for the services?! You won't stay long in any business with this kind of rude behavior and disrespect! read more

If you are looking for dry cleaning services, this is not the place. The owner appears angry with everyone, as everyone mentioned in the reviews. Upset that customers have to pick up orders at the time specified. Horrible customer service, and will use profanity with you. Be careful this place will ruin your day. read more

AMAZING!!! GREAT EXPERIENCE!! My shirt was ripped and they fixed it didn't think it was good anymore.

Horrible attitude! Why are you so angry of your customers? The owner here is mad at the world and treats you so poorly. We started to use other cleaners, and encourage everyone else to do so. Be nice to your customers, and appreciate the business that they bring to you. You don't greet anyone and so rude and stern when we come in. Lean to appreciate the customer. You have lost our business. read more

If you need a dry cleaners. Please stop looking elsewhere. This is it. I've never had a better experience. I wear a suit 5-6 days a week and this is the place that makes sure they stay on point. Fast, affordable, efficient. I promise you'll have nothing short of a great experience. It took a long time for me to find a place, I went to place after place and after being hit with bills that were outrageous and still searching for a more personable place, I stumbled here and couldn't be more happy. read more

Very disappointed with my alterations experience. I've had a number of clothes cleaned here and never had a problem. They had been affordable/good price w the cleanings and generally friendly and professional. With alterations, forget it. I was polite, waited my turn, then even offered another customer go ahead of me because I needed to try some dresses on for alterations. The guy at the counter helping customers was quite impatient and curt with me. He said that if he were to alter one of the dresses it would "look retarded". Word for word, I kid you not. I probably should've just left but went ahead with my other dress. I was charged $20 for a simple 1-2 inches off the bottom hem of the dress which was more than half of what I even paid for the dress. I've never paid that much for that kind of alteration. Upset and not returning for one more service here. read more

Used this cleaners for the first time and it's my new spot, great customer service and best prices in chino hills, yay!

I used to love this place because of service, quality, and price. Sadly, the quality has decreased and I will not be returning my clothes here for dry cleaning. The last two times I have taken clothing items with white in them, came back discolored. The white parts in the clothing items came back off white/yellowish. One of the items was a brand new dress which I will never get a chance to wear again. I don't want to risk this from ever happening again. read more

I'm not sure what all the bad reviews are about. I never met the old owners but I've had no problems with the current management. They always do a great job, ready on time and the prices are great. I always bring a ton of my husband's clothes and we've never had a problem. The owner had been very friendly, always entertains my baby and will even walk the clothes to put in my car for me since I have my hands full with the baby! Talk about 5 star service! I will remain a loyal customer! Much appreciated read more

Sometimes on Yelp, only poor reviews are written, especially in the business of dry cleaning. It's not a eatery and this business won't consistently get flooded with positive reviews. It's only the complainers that will write reviews for a business of this sort. So today, I am going to represent for all the people who have had a good experience here. I encourage others who have had a good experience with Eco Cleaners to follow me and write a positive review for them. Your voice needs to be heard! First of all, I am a consistent visitor of Eco Cleaners. At least once a week, I bring in the 3 dress shirts I wear on rotation, my white coat and sometimes my suits. Not once have I had a bad experience or low quality result. Every time I pick up my clothes, the clothes looks brand new, as if I had just bought it from the store. Now what makes Eco Cleaners stand out from your other dry cleaners is the customer service. Chan, the owner, takes his time to get to know you. After a couple of visits, the staff starts recognizing you by name. The feeling you get when you enter a well-run small business if unmatched; it makes you feel special, comfortable, trustworthy and instead of a dry cleaners, I feel like I am going to say hi to a friend. That's the feeling that you will get at Eco Cleaners. Thank you to Chan, and the Eco Cleaners staff members for all your great work and service! Appreciate the fact that you guys represent small business well! I would recommend this dry cleaner spot to everyone that has clothes! read more

i try to give this place a chance, not sure if he's the owner but the older male at counter always has some kind of a judgmental vibe to him. last time i came he seemed unprofessional and wasn't trying really help. read more

So what happens when a business decides that being miserly and avaricious is better than offering a good service at a reasonable price? Well, they lose a loyal customer. I have been a customer since Eco Cleaners opened and have enjoyed their 99 cent shirt deal. Bring in a dry clean item and get a shirt or shirts done for a buck. Great deal. Good service. So I do understand businesses need to continue to evolve to make a profit, so when the deal went to 2 dry clean items for the buck-a-shirt offer, I bellied up, but this last visit I was told that my shirts were "oversized" and didn't qualify for the special. Really? I am a big guy so my shirts range from XL to XXL but this was the first time this ever happened. No where on the large ad next to the door does it mention anything about "oversized" clothes, never had this been a policy before, never have I been spoken too in such a condescending, patronizing way as I was this day. I think I spoke to the owner (a man I have never interacted with previously) who is incredibly short on people skills. Rude is the word--not ever a problem I have had here before. All in all, if you want to make a buck, then charge the prices you think the market can bear, don't change policy midstream for loyal customers and tell me after 2 years that I have been being charged wrong all along. Don't all of a sudden hide in your promotions hidden fees to make the extra buck. What you end up doing is losing a devoted customer who will now launder elsewhere, even if I need to pay a little more (the rudeness was enough for me). Good luck running a business with this marketing approach! I strongly advise against patronizing this establishment! read more

Wow, 50% off for their grand opening? .99 for shirts, 3.00 for jackets, and 2.00 for pants! I thought maybe they'd do a subpar job for that low a price but my clothes came back clean and nicely pressed. They also did a great job sewing my daughter's Girl Scout patches on and hemmed some of my jeans. I think they have the cleaner, greener machines which is nice too. Service was nice too, great cleaners! read more

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great service I brought a dress to get cleaned. was ready when they said. when I went to pick up I brought a shirt just to get pressed and they did it right away. I'll definitely be back thank you eco cleaners read more

Thought I would try this place out and disappointed with how my shirts turned out. Gave them another try thinking whoever did the pressing had a bad day, however, same result. Shirts came out wrinkled and I had to iron them again at home. Alterations came out good but I would not recommend them for men's dress shirts. read more

This place is awesome they are so nice and sweet. Everytime my mom and dad go their to pick up clothes or drop off they are so helpful and polite read more

My first time visiting this place for dry cleaning two suits and two additional slacks ($14.60/six pcs). The turn around time was reasonable (I did not ask for rush service). The staff is friendly and the pricing is reasonable. The best part is this location uses hydrocarbon cleaning which is mostly recaptured and not released into the atmosphere. This means less carbon impact and less toxic fumes all over your garments. The location is close to me, and even though there are two other cleans across from here, I will keep visiting this location. read more

I have been using this cleaners for the past 4 years, and they recently have a new owner. I had no problems with this business, and their price is really competitive comparing to others in the area. My clothes are always ready on time, and always a job well done! read more

This IS THE WORST DRY CLEANER EVER! They absolutely ruined a lamb comforter that I paid $700 for by washing it and refused to help me buy a blanket of similar value and only gave me $300 store credit at a blanket store that didn't even carry any similar comforters. And when I said then they should give it to me in cash they said they would file through insurance. DO NOT GO HERE THEY SUCK read more

They do a great job, reasonable prices and very good service. I highly recommend Eco Cleaners

READ! MISTREATED AND UNPROFESSIONAL.... I brought in a pair of pants that I had thought I picked up from this cleaners (I always go to this cleaners) and asked them to check out the zipper, ever since I picked up, won't zip up or down, it's stuck. He, the owner, Mr Chang, looked at the sticker tag and notices it was a different color, said it's not there's and that I didn't pick up from them. Said I was confused. He was so rude and unpleasant, raising his voice at me, very unprofessional and in front of other clients, so embarrassing to be treated this way. I told him I wasn't accusing him of anything, I solely asked kindly if he can just check it out. My mistake for asking. But to be unpleasant and unkind, uncalled for. It doesn't only matter if they do a "great" job, if they mistreat their customers and are rude, unkind, unpleasant and unprofessional, they don't deserve my business. read more

I had a pretty decent run at this cleaners. Never any issues with dry cleaning, broken buttons or failed alterations. However, I recommend paying cash. I was double charged for my alterations. They had a faulty machine and had me pay via credit and then again via debit. The owner said to bring the receipt and if I had any issues they would fix it. When I came back, they didn't want to give me cash back and wanted to credit my account instead. Fine. When I brought in more items (like I do regularly), he didn't even mention that I had credit on my account. Do you just want to keep collecting my money? When I called him out on it, he claimed that he spoke to the credit card company and the charges had already been reversed. I told him, if that's true, why didn't he call me and tell me? I didn't have the time to research it on my cell phone right then and there. I'm there to pick up my cleaners and go. In the end, they ended up honoring the credit after some back and forth but he made it seem like he was doing ME a favor. He said, "you got your credit and we won't charge you this time, it's okay..." Something like that. When I got home, I researched to see if I did in fact get refunded and if he truly did do me a favor. Nope. I still had both charges on my account. Did they just try to lie to me? Hmmmm... read more

Eco Cleaners - Double charged at Eco cleaners. They debited me and then ran it as credit when a receipt didn't print. I recommend paying cash only! - Sewing & Alterations Near Me - Chino Hills, California

I have been taking my laundry to this place for quiet sometime, and never had any issues as far as customer service was concerned. But today the guy at the counter was extremely rude.When I told him that they have been washing my duvet for a certain price for so many months , he had an audacity to tell me that I might be bargaining like crazy with other people working there to give me that price , and refused to wash it for that amount. He was rude and in the end while printing the reciept he asked me that the amount is high for all the items, so do I intend to pay or should he not bother to print the receipt. I was completely turned off my his attitude. Even though they are the cheapest and by far the best cleaners in the neighborhood, I m never giving them any business in the future. read more

Does dry cleaning get any cheaper than this??? Please don't ever raise your prices. We had a bunch of men's dress shirts, a tux, a couple of dress pants to dry clean and I think the bill came out to $20. My jaw dropped. At first, i feared that they may not do a good job cleaning, but when we picked up our clothes, they were spotless. This is a 5 star establishment in my books! read more

This place is only getting one star because I'm forced to choose one. I took 3 dresses, two of which are brand new from Nordstrom and urban outfitters, and a brand new urban outfitters jacket that had been worn twice to dinners. I picked my second dry cleaned items up today and I decided to take them all out of their bags and hang them. One of my dresses is missing a button and seems to have been discolored in a few spots, my jacket appears tattered with pieces of thread pulled out in odd places and one very obvious tear on the very front of it. My last dress still has its stains on the Front! but now they're the color of a dark honey, was it burned or splashed with something I have no idea. I'll be by eco cleaners. I've never had such a poor experience from a dry cleaner read more

If I could give negative or zero stars, I would. The lady that does alterations is HORRIBLE. I've taken in a jacket for very simple (so I thought) corrections to my wristbands, replacing velcro. It took her three times to get it, just ok. I gave up and accepted it. Then I thought I'd try one more time with another item. Again, a simple (so I thought) velcro change. She (I don't know her name) could not get it right. I still need it fixed and will go back as soon as I get a day off. After this, it WILL BE THE LAST TIME I use them. Of course, it might help if she actually spoke and understood English. I would not recommend this place for alterations. Their other services, I can't comment on. And the prices for what I've had done are too high, in my opinion. Since she never quoted me a price in the beginning, I will accept responsibility for that. But this place is HORRIBLE. Just in case I didn't make myself clear. read more

I have no idea why there are such negative reviews of Eco Cleaners. The owners are awesome! I have been coming here regularly for over three years and have had the best experience I've had with any dry cleaners. They are reasonably priced, super friendly, quick and great quality of work to include dry cleaning and tailoring. Thank you Eco Cleaners and I'm a life long customer. read more

Don't come here they are thieves. Forgot a large amount of cash in my suit jacket pocket and they denied it..I'm 100% sure it was in the inside pocket of my suit jacket read more

I wish I could give "zero." I took in 4 dresses to be cleaned; one looked like they did nothing, there were stains and another there was a broken decorative buckle. When I took the dress back and explained that the buckle was broken, the young girl at the desk called someone and when she hung up she said "well, there is nothing that we can do, you take a risk when you bring in garments with sequins and it may have been about to break anyway." I looked at her and said "really, you won't do anything?" She just gave me a blank stare. No interest in repeat customers or good customer service. Stay Away! Poor customer service! read more