Extremely dissatisfied with EcoDry and the way they go about their business. Was referred to them by a plumber after our water heater ended up leaking a tad bit and damaged the dry wall. They came out and provided an estimate same day which I appreciated, but they were quick to advise that it would cost well over my homeowners insurance deductible of $1,000 to fix the damaged area and were very willing to get on the phone with my insurance company to start the claim. I felt pretty uneasy from the beginning so this is where I had to step away. I'm no professional but I know they provided an exaggerated "quote" from the get go (I should not have started the claim, but oh well). When I stepped away I called a contractor I knew and was told it would be a job that would cost under $300 (even the plumber the following day advised the damage was minimal). I ended up telling the EcoDry guy I was going to proceed with someone else and walked them out. They ended up reaching out that evening and advising me they'd cover $750 worth of the deductible. I didn't budge. They then reached out the following day and advised they would cover the full deductible. Also didn't budge. My insurance rep ended up reaching out about my claim and was advised by her that EcoDry has a reputation of over billing the insurance and not providing evidence which would/could ultimately fall under your responsibility or cause more headaches throughout the process. Couple of takeaways: 1. Get a 2nd opinion when dealing with this company. They may be ripping you off. 2. I understand it's a business and they have to make money somehow, but it was obvious to me that this company is unethical and lack integrity. read more

I would like to share my experience with Eco Dry.I recently had some plumbing issues, and when the plumber explained the problem to me, I Immediately felt overwhelmed, thinking about how difficult it would be to deal with all of this. I had the pleasure of working with an Eco dry after my plumber recommended them. I must say that Drew from Eco dry was incredibly polite and professional throughout the entire process. I was impressed with how quickly he arrived. started the process and provided me a clear outline of what to expect, which put my mind at ease knowing that I wouldn't have to handle everything on my own. I would highly recommend them as a great choice! Rosie read more

I am impressed with EcoDry Restoration for their outstanding customer service! I worked with Wade Larsen, he was very helpful and friendly. I will definitely be referring my friends and family to EcoDry for any emergency services or restoration needs. read more

My experience with Wade was great, he was very clear about the situation and facilitated the process. He was available to answer all questions and concerns. Great experience! read more

Beware! I was referred to this company by Sage Plumbing in which I was referred to by our home warranty company when we noticed a small leak in our shower / bath. This company convinced me that their partner company should come out first to assess for water damage. EcoDry then came out and tried to convince me that I needed to have half my bathroom demolished. EcoDry then tried to sell me on RMJ construction to repair and remodel "for a discount". Turns out that EcoDry and RMJ have the same owners. Needless to say, the leak was never addressed and all that really needs to happen is access through the valve or at the very most through the back side of the wall / closet area to fix the leak. "Water damage" is likely overspray and at the very most a few drywall panels need to be replaced. Be very careful with this company and the others mentioned. read more

I had a pipe break and damaged my kitchen and back room area. It's the first time I had to have this much work done to my home. Leonard, Kevin and Thomas (Van #7) were the coolest crew who were so professional and put my mind at ease from start. To have strangers in your house for hours at a time is already uncomfortable but these men made me feel comfortable and they were great at their job. read more

Scammers. Will create work just to bill insurances. Buyer beware. They charged 5k for patch work so I would encouraged to file a claim.

Wow! I wish I could give more than 5 stars! What a great experience. Chris Caliendo quickly resolved my issue. He was very knowledgeable and compassionate. I was impressed with his work and professionalism. read more

Willie was professional, informative and extremely thorough when doing the assessment of water damage. He explained the entire process to me with patience and demonstrated his knowledge throughout the whole process. read more

Home emergencies are never fun, but Chandler and the entire crew with EcoDry Restoration made the process bearable. Chandler was quick and efficient, he smoothly dealt with our home owner's insurance. The crew was clean, polite, and they worked fast. read more

They showed up incredibly fast! Willie was very informative and friendly. He helped me understand the process and get the ball rolling asap! I'm grateful read more

Evasive when it comes to being transparent as to what they are billing insurance. I've asked and asked, just get ignored.

amazing company. Came out for a free, in-home assessment and consultation and we're very straightforward and honest. I worked with Drew who was professional, humble and knowledgeable. Would highly recommend anybody who is looking for mitigation projects and recommendations on reconstruction. read more

Update as of 8/20/2020 I received a call from Randall from EcoDry. He saw my review and wanted to have a conversation with me about my experience. I explained to him what happened, and Randall was very attentive and open to hearing my experience. Apparently the EcoDry and Quality Contents Relationship is new. In the end, Randal agreed that the way Quality Contents operated was unacceptable. Randal was able to speak to the owners of QC and was able to resolve my issue. I appreciate Randal for taking the time to listen and to come to an amicable solution to our issue read more

These guys were on it, even on a Sunday. Pierre Torres, the mitigation specialist was extremely helpful. The to gentleman that were sent out to start the nesscary work to be done, Jonathan (lead) and Lane (Demo Tech) were very friendly and helpful and showed up on time. read more

I can't speak highly enough of my multiple interactions with Cory and their demo team when I recently had the misfortune of dealing with two leaks in my home back to back. Everyone I spoke to was professional and friendly, and Cory was more than willing to answer the deluge of questions I had and help educate me on a situation that I hadn't yet had any experience with. The demolition and mitigation work was done quickly and professionally with no unnecessary steps or damage, and they've even been helpful after the work was done in dealing with insurance. EcoDry does their job well, and I'd be happy to use them again if I'm ever in a similar situation. read more

We noticed water damage from the upstairs into our kitchen/dining area. It seemed quite severe. Our homeowners insurance recommended these guys and I am so glad they did! Their work was fast- I mean only a few hours! They were extremely respectful of our home and worked efficiently and timely! And Leonard helped identify where the leak originated so it expedited the plumber's job as well as let us get a bit of normalcy back in our everyday lives. Everything the team did was explained in detail by Leonard (Lead, Van #7) and I felt like they really cared about attention to detail, logicality, and respect for the home and all living occupants. I cannot recommend them enough! Thank you Leonard, Joe, and Thomas! read more

I just wanted to reach out and let everyone know that Gino with EcoDry, was very prompt and thorough with his investigation of an issue at our property. We required an immediate investigation of an issue and he obliged quickly. read more

Willie came out right away and was very curtious and professional and was able to tell us we luckily didn't have a leak in our wall. Will definitely use EcoDry if we have an issue in the future. read more

EcoDry came into our home during COVID. They acted like our wall leak was an emergency. Told us we have nothing to worry about, they would deal with insurance company. Said they worked with our insurance all the time. "There's no problem" We came away feeling rushed and railroaded into doing things that didn't turn out to be necessary. We went back and forth with them for a while. After one aggressive call Andy called us back and listened to us and helped work out the situation. A potentially bad experience was made much better by an attentive person in the organization. Thank you Andy. read more

The broke my kitchen the talk me is claim for my insurance now the live my kitchen whit not sink and broke counters and cabinet The want the $ for insurance very bad service read more

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We just moved into our home and had a shower leak that caused some damage. I was initially fairly hesitant to employ a restoration company, but Drew came out to my house and explained the process to me what they would do on their end and how the information would be submitted to insurance. Drew was super understanding, and was able to answer all of my questions. I told him I needed some time to make a decision and would contact him the next day, he did not pressure me, or make me feel like I had to make a decision in that moment, he provided me with some additional information and respected my decision to think about it overnight. After a few conversations with my insurance, I decided to move forward with EcoDry. Drew remained in contact with me and contacted my insurance quickly in order to get the situation resolved. The entire process went smoothly and Drew was awesome! read more

If I could give this a zero star , I would. They don't seem to care about customer service at all. They have a sale person sale you a dream , and all these things they are going to do for you but when it comes down to it you can't even get a hold of anyone . The person that they assign to help you goes MIA after they get you to sign . Do better read more

Carlos and his team were knowledgeable, thourough, well mannered, and efficient while completing a master bathroom remediation. I would recommend him and his team for any remediation issues people have. read more

After my 1 star review of Ecodry on yelp, I was contacted several times by the owner apologizing for not responding to my complaint with BBB requesting their assistance to obtain information on who hired them to perform emergency dry out and demolition at my home because during the process, their crew damaged more than 18 ceramic tiles on a 2 years old floor. The insurance carrier refused to pay for the damaged flooring because eco-dry was not sent by them. After more than 9 months trying to find our who sent them the work request, I had no option but to file a BBB complaint, since Eco dry never responded to them either, I gave them a bad review. That's when the owner called me and stated that the person who called them was a plumber from Choice Home Warranty!!!!-I was shook. In our home, we maintain homeowners insurance as well as a home warranty for a/c and appliances coverage if they fail due to wear and tear. Home Choice sent a skinny pete look alike plumber to cap the leaky pipe in the attic, however, he couldn't do much because there was no access to the attic----- from the master closet !!!!!, also, he said it was too hot in July for him to get through the attic. I paid him the $85.00 service fee and asked him to leave. Next day, Eco dry showed up to remove all the damaged drywall, baseboards etc- I allowed them access thinking my home insurance carrier sent them. It was after I reported the floor damage, that we learned they never sent a work order to them and calls to their office requesting information were unansweared. I will be contacting management at Home Choice Warranty because this system of underground referrals is not right! My insurance declined coverage for the floor damage costing us more than $1800 to no fault of our own. This underground network of referrals to this company should be investigated and stop immediately. read more

This company charges for equipment that was never used. They also charge for after hours labor but I get home from work at 3:30p.m. and never saw one of their employees at my house. They had already left for the day. They charge for service calls that I never made to them. they were contracted by another company. They also tried to charge me for work that the construction company did. Don't fall for this trick. read more

The Villa upstairs developed a leak and we called the Eco Dry team. This team of extraordinary professionals left not one stone unturned. They communicated exactly what was going to happen in a step by step sequence. Anthony, Brad and Blake took excellent care in all of the demo related activities to quickly get us on the road to normalcy. read more

Isaac is the man! Our water heater started leaking this weekend so we called our home warranty service. They sent a certified plumbing specialist (Tony) and Isaac from EcoDry Restoration was there shortly thereafter. Both said I will need a new Water Heater as the water was already going into the concrete. Isaac inspected the unit and checked both sides of the wall. Both of them made the process quick and painless and i was put at ease with their explanation on how we will proceed from here. Amazing guys! read more

EcoDry did the mitigation work when my water heater failed and leaked. Landon helped me file the claim and Eric, Isaiah, and Veronica came out the next day to do the work. I have to commend this team for their hard work. The day was very hot and they were working in such tight spaces, but they were really dedicated and thorough. They did not quit until the job was done, and they stayed friendly and cheerful all day. They worked well with my insurance company, too. I hope I never have water damage again, but if I do I would definitely call EcoDry. read more

When we discovered black mold due to a supply line leak behind our kitchen cabinets, we were traumatized. Cory from EcoDry was there in 15 minutes to assess the situation. Then Leonard and his crew, Peter and Delmar, came minutes later and went to work that very same day. To say we are more than pleased with EcoDry's service would be an understatement. They were extremely neat, clean, and professional. Leonard even capped off the leak before the plumber came. They laid a plastic walkway from their truck, up our front walk, and thru the house into the kitchen. I highly recommend EcoDry. Ask for Leonard and his crew! read more

I called in EcoDry to fix water damage from an HVAC company. EcoDry caused more water damage throughout the process via their dehumidifier leaking and soaking through my carpet. After asking for a manager to contact me for multiple days and having 16 phone calls go to voicemail on their 24/7 emergency lines I only was able to talk to someone over 48 hours after the damage was found. The day the damage was found I was told a new dehumidifier would be brought on the next day, this didn't happen and was allegedly never in the report, I didn't get one until I told the manager it was promised. I was asked to provide towels to clean up their leak on my carpet, they've walked on my white carpets with dirty shoes repeatedly, and to make matters worse the new dehumidifier leaked the entire way down the stairs as it was removed after the work was finished. Crazy that now I have a higher electric bill, more water to clean up, and carpet to clean up, yet I had to fight to get someone on the phone to offer the most basic apology and not offer to cover any expenses their damage has incurred. In the end, I am worse off for having hired this company. This review was originally posted on another website, the company then reached out asking what they can do to make things right and have me remove the review, then decided actually fixing it was too much and are now ghosting me. Truly pathetic behavior. read more

Fair is fair.... Although I'm not happy with outcome. Ecodry did do the work contracted for them to do. And because insurance denied the claim they did take off a large percent of the charge. I still don't have a bathroom, totally not there fault, but the cleanup job they did was top notch. read more

We were referred to EcoDry by our plumber. Chris was here the same day and provided a detailed breakdown of what would be required to complete the job. He was extremely informative and helpful. We hired them for the job and the next day the crew - Kyle, Carl, Isiah, Roland - began the demo and cleanup. They were nice and professional, knocking the job out quicker than expected and cleaning up thoroughly once they were done. Fans and a dehumidifier were left for two days in order to dry out the area. A tech visited each day to monitor the progress. Once the area was completely dry the equipment was removed. We were very satisfied with their work and would definitely hire them again if need be. EcoDry recommended a reconstruction company - RMJ - to restore our bedroom and bathroom to its previous condition. We expect to start that process this week and I will leave a review for them once it is done. read more

EcoDry was very professional they were prompt and friendly. They removed the damaged flooring and drywall very clickly and brought in fans for drying. Niko was very patient with explaining the paperwork. Great crew supervisor Roland , Crew AlexB, Dwight and C Be cautious of the fast talking and confident representative. My insurance company did not pay. Ecodry had advised me that the repairs would be covered but no they were not, Now I am forced to pay out of pocket for these services. read more

I had a roof leak from a recent monsoon that affected the ceiling drywall in my house. Drew came out quickly and got the whole thing taken care of for me. I was very thrilled with EcoDry's services! read more

We have called Ecodry twice in the past month to contain and mitigate damage from two separate water leaks. Both times they responded immediately and quickly. They worked with us and our insurance company to assess the damage and remove damaged flooring and now drywall also. The crew of Joel, Carlos and Gilbert were especially helpful in minimizing the disruption to us and keeping us informed on their findings. Everyone at Ecodry that we have dealt with has been helpful. professional and friendly. read more

Jackson and Rickie were fantastic! They arrived on time, were very clean and careful with my belongings, and communicated well (a rarity these days). We highly recommend them!! read more

I had a leak that was causing a wet carpet in a spare bedroom closet. Eco dry came out per my home warranty. They were adamant I had a category 3 water issue that needed to be taken care of ASAP. The panic they instilled in me worked and the next day a worker came to demo my bathroom. My adjuster put a halt on it and luckily he did because Eco dry sent me an invoice for the asbestos and lead tests and work that was never started in the amount of $1600. No worries they dropped it to 1350. I'm so upset this company uses stress and fear tactics and the promise to help you and they did the opposite. I wish I would have never trusted this company. I also wish I'd read the reviews. Edit**** the company called and resolved the billing issue thank you so much ! Totally turned around my review great way to practice business ! Thank you for not ignoring customer complaints and rectifying this situation ! read more

Isaac came out to inspect water damage at my home today. He was absolutely wonderful to work with! He came with all the answers I needed. Thanks to him I will absolutely work with EcoDry again read more

Our dry wall had water damage they where fast and efficient to fix the problem. Willie was a great person from start to finish a and answered every question we had being we where lost and did know much about the situation we where in. read more