Great company to use! Short story is- my hot water heater went out and was leaking. I would like to personally recommend the following team if you need work done! Hunter as the coordinator/ point of contact for when you first find your issue. He was extremely responsive and knowledgeable about the process and put me at ease. He explained what they would do and in what time frame it would be done. He sat with me while we spoke to my insurance agent and even helped coordinate the claim with my adjuster. Hunter made a call as soon as he got there to get the demo crew out to clear out the damage. Austin, Jake, and Zach showed up and worked hard and fast at cleaning thing up. Austin explained what they were doing how far they would have to tear out drywall and how it would be put back together. His crew was there within an hour of Hunters call might I add. Amazing! Then David and chance followed up with me, making sure my adjuster stayed on top of getting out to create an estimate so they could begin the reconstruction. Once I had the estimate and check from the adjuster, David had the recon guy Alex out within 48 hours to begin putting things back together. Alex did an amazing job and was so quick, took from 7am-4pm. What an outstanding experience and job performed by the whole team! My go to company for any future disasters (knock on wood) read more

I was freaking out about a leak and the plumber referred me to Ecodry. Roland gave me an estimated time of arrival and arrived according to schedule. He was very polite and professional! I turned out not to need their services but based on my interaction with Roland, I would definitely call them again if the need arose. read more

The plumber I used referred me to EcoDry. Within 10 minutes I received a call and Roland showed shortly after. He explained everything to me in detail of the process. This morning Robert and Brayden showed up on time and were great all day. They kept the walk ways covered and clean and were very professional. Thanks you! read more

They responded and arrived same day that we called. Very professional made sure to check all locations due to leak we had. Awesome job

Metting the people at Ecodry isn't what I planned on. They have been amazing from start to finish. My home was flooded and pretty much all flooring and several walls/ceilings replaced and everything repainted. They were great dealing the insurance and mortgage companies. They made a very crappy situation much better than expected. My house is amazing now, almost glad it flooded...almost. Everyone has been so great to us from the pack out guys, all the contractors and project manager Pete Roberts. I would highly recommend them! read more

I had a water heater leak that spilled out to the garage and completely soaked our drywall and baseboards. We called EcoDry out to our property and Isaac helped us out though the whole process. I'm happy EcoDry handled our water problems . We will definitely refer them to our friends and family if they are ever in need of water damage services! read more

EcoDry came out at the recommendation of the technician from our home warranty company after it was discovered the dishwasher caused major water damage in our kitchen. The first crew responsible for tear out was amazing and did outstanding work! They were neat, organized, and extremely professional putting down plastic and hanging sheeting to handle the mess. Fans and a dehumidifier were set up to dry the floor and it was agreed with our insurance and the EcoDry project manager that the floor would be cut out after 4 days if it didn't dry. 4th day came and the Ecodry guys said they needed to let dry longer because insurance wouldn't pay for cutting it out, which was a total lie, after talking with our insurance adjustor he said EcoDry was trying to pad the bill by extending the time fans were used. Almost a week after the floor was cut out, I call to see what the plan was for the build back crew, it seemed as though they had forgotten about us after we wanted the fans out. Every day we waited hours after the time they told us someone would be there until the time they actually showed up. Very frustrating when you tell your work you'll be in late and then have to call them to say it'll be even later because the workers haven't shown up yet. Here is where the real trouble starts; all the crews in reconstruction are NOT employees of EcoDry and were unlicensed sub-contractors. Mostly they were gruff, extremely messy, and careless to the point of breaking personal property in our home. The counter guy Sal was a colossal jerk and left his L.A. county prison issued towels behind. These are NOT the kind of people you want to leave in your house without you being there or alone with your significant other; they seem to have major problems with speaking civilly to or respecting women. Our "restoration" work has been done but our countertop is so uneven our flat top stove cannot be put back because one side is higher than the other and doesn't fit. The countertop disaster caused the backsplash to be installed poorly which now means none of our outlets or covers are installed properly, the old and new grout colors don't match, and the dishwasher won't close because of the countertop being uneven. Kitchen sink is scratched and scuffed, garbage disposal was damaged and makes a racket, faucet won't turn, extend, or retract correctly because plumbing was installed incorrectly, and the water filtration system leaks when it is turned on. The restoration crew used our dining room chair as a ladder to do dry wall work and broke the chair and left it covered in plaster and the countertop contactor damaged a personal project we were working on in the garage. They drug the dishwasher across our hardwood floors leaving a massive 8 foot plus long scrape, a gnarly gash in another part of floor, dents, dings and scrapes in all other parts of floor, scrapes in microwave and fridge, front porch and black gate covered in white plaster and plaster dust, dings, dents and scrapes in the cabinets and drawers, dirt and electrical outlets in drawers. We sent pictures to our project manager Mark as soon as the countertops and drywall were put in and he largely brushed us off. After all the work was done, we asked for another person to reach out to us since our project manager didn't seem to care, his manager David did, we explained everything over the phone. David asked for pictures which we already had given to Mark and David denied any and all damage. We insisted he or someone come see the issues in person and he cancelled. We've taken 11 days off already working with these guys. I asked for David's supervisor or the owner to contact me and that still has yet to happen. That was 7 days ago. Something is wrong with this company. We're in the process of filing an ROC complaint. Steer clear of EcoDry. read more

We recently had a water damage issue in our kitchen originating under our sink cabinet. When we called our home warranty service they assigned us a plumber. However the plumber was unable to come for 4 days so the plumbing company suggested we have a company come out to assess the damage. Eco Dry arrived about 30 mins later and immediately checked extent of damage. The technicians they sent out were very professional and polite. Taking care to wear shoe protection as I was concerned about outside shoes getting on my white carpet. They made sure that all mold and bacteria was contained and cleared before they gave us the go ahead for our sink cabinet rebuild. They also referred us to a company who could restore our kitchen to the way it was. That particular company did not end up doing the work but another smaller company called ESP Construction was sent out. David with ESP was wonderful as well. Carlos of Eco Dry was the supervisor of the project and even when there were difficulties, he worked with us to resolve them. We had Elijah and Jacob here working as well. All very professional and considerate. They would not take out their equipment until the air quality check came back at a safe level. It was frustrating to wait but in the end our safety was of importance to this company especially since I have very serious immune problems. Yes, there was a mess of stress through all of this because of the nature of water damage remediation, but Eco Dry got the job done and did everything they said they would! My kitchen is back and we are very happy. read more

DO NOT use this company!! They told us we had a bathroom leak and wanted to do work immediately. Quoted us 3,600. Thank goodness I decided to get 2nd opinion and Insurance company had leak detection specialist come out for 3rd opinion. All in all no leak anywhere. BEWARE!! read more

Highly recommend EcoDry Restoration. Effective and efficient process around our bathroom restoration after water damage around our shower. The Crew - Roland, Ray, and Alex - were very professional and explained the process. Their supervisors were involved each step in the work. read more

Did you ever get that uneasy feeling that you were getting hustled, but didn't have enough expertise or experience to know it? Only wish I had checked Yelp BEFORE I agreed to have them tear out walls in my garage. A water heater contractor said I should let "A buddy of his" look at possible water damage. I knew the leak was small, but, stupid naive me, agreed. Next thing I know, they're tearing up my garage and talking to my HO insurer. Long story short: I believe their work was unnecessary, and that they grossly overcharged my insurer. They said they would do the restoration work but were slow to follow up. That's when I checked Yelp. It was too late for the initial work, but not too late to order them off the restoration phase. Moral of the story: DO YOUR HOMEWORK -- check Yelp, BBB, and any other sources you can. read more

Referred by the plumber I had come out for a backed up sewage line. They were initially out there right away, got things torn down and dried up in a couple of days. Basically contracted out all the reconstruction work to them, as they agreed to cover part of the deductible if I did and because their initial response and customer service seemed great. After that, communication became extremely terrible and it took forever to start getting things put back together. I was without a working toilet for over a week, and then it was another couple of weeks before anything else was done. It has been almost two months now since the initial incident and I'm still waiting for my bathroom to be fully completed. Once the work is completed, I will never be working with this company again. read more

EcoDry was referred to us after an a.c. water damage issue. Although this isn't news anyone wants to hear, my anxiety lessened as Jacob cane out the same day that the problem was identified. He explained the process, and detailed what needed to be done. Our demo crew, Roland, and Alex were equally as good. They were efficient, punctual, and did a great job. Roland was sure to keep me in the loop explaining where they were in the demo process. read more

Beyond disappointed to the point you have to be kidding me. Demolition crew showed up on time and did there work and clean up. In the process of removing the plastic runner from the front steps and deck they ripped up a significant amount of paint. It gets better. After the demolition is completed we have a difficult time getting anyone to call us back from their main office and there is a very good reason. Apparently their restoration department which is separate from the demolition department does not serve our area we live in. As it stands we have a demolished bathroom and no contractor to finish the job. WOW Look elsewhere when needing help on your next flooded job. read more

Wow! These guys went above and beyond when the water heater leaked out and damaged the walls and closet. Thanks to Jake and Jakob for outstanding customer service and quick response! You guys are awesome!!! Thank you again!! read more

When water started pouring through our kitchen ceiling from our upstairs bathroom one evening, we knew we needed to get someone out right away! EcoDry was able to come the next morning & assess the damage. Everyone I worked with was so nice, which made the process way less stressful. Hunter did the moisture assessment, using a neat tool that showed him where the walls & floor & ceiling were saturated with moisture. He also helped me file the claim over the phone with my home insurance company. The demolition crew came out the next day. Aaron M., Tyler, Ronnie, Cameron, & Kameron worked hard from morning until evening, getting an incredible amount of work done in one day. They taped plastic sheeting over their entire work area to contain the dust & other potentially harmful things. They cut out the damaged dry wall, part of the carpet, the shower & the bathtub. They carefully set aside anything that could be salvaged, such as the crown molding & bathtub. Before leaving, they placed several fans & a dehumidifier to dry out the area, and each day, a supervisor came to check the moisture levels until it was dry enough to take out the fans (about 3 days). Throughout the process, I stayed home with my 3 little kids, and we just hung out in other rooms. All the workers were very personable & nice to my kids too. I definitely recommend Eco Dry Restoration for the water mitigation process! read more

EcoDry Restoration - Damage Restoration Near Me - Chandler, Arizona

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We are extremely satisfied with the professional service rendered by EcoDry Restoration. An EcoDry rep came out right away as soon as we found the leak in our kitchen, and they sent out a team of professionals to get started on the work very soon after. Roland, Dylan, and Jake took every precaution necessary to keep my house clean while they did their work in the kitchen and even got down on their hands and knees to clean the floors when they were done! I was very impressed and will definitely use them again in the future if need be (of course I hope to never see them again, but that's just because I don't want to find any more water damage in my house!). read more

These guy were so professional and helpful. I will not call anyone else when I need this kind of support!

Our hot water heater was leaking and we have American Home Shield insurance. They contract with the plumbing company, Anytime Home in Gilbert. When Anytime Home called us for an appointment, they said "As a courtesy, we can have EcoDry come out and take a look at the water damage." Without inspecting the damage, EcoDry already had an estimate of $3500 prepared. The repairs included tearing out the platform where the hot water heater sits, ripping the wall out around the area, letting it dry 3-5 days then rebuilding and replacing all the wood; painting and refinishing the surfaces. Did I mention the leak was in our garage and we only park our cars in there? We were shocked when Anytime Home in Gilbert refused to replace the water heater until EcoDry would do the water damage repair, when the water heater was continuing to leak. Why would we fix water damage that would continue until the water heater was replaced? We were even advised that we could turn off water to the heater but it would continue to leak. Like this is a solution. Also, it seemed like all three companies were okay with our family having no hot water for over a week or more, while the water damage repairs would be completed. We could not believe that American Home Shield allowed Anytime Home in Gilbert, AZ and EcoDry in Chandler, AZ to determine when we could have the hot water heater replaced. Why are these companies making decisions on our home and what we were paying for without a thorough inspection? So we filled a complaint and American Home is going to investigate it. We will not use either of these companies again and I do not suggest anyone to use them. The whole situation feels very shady. Ultimately, we found another plumber who can come the next day and take care of the water heater replacement. The phone calls alone took 4 hours out of our lives and none of the companies was willing to resolve the issue. read more

Super nice and professional case management at first, but then...the demo team didn't care for my things, and their staff didn't care for my time. The demo crew said "oh don't worry, insurance will cover that" about faults of theirs like the tape they used damaging my floor and walls. The different people who came out to do the moisture checks never got their schedule correct, and missed the time or came too early based on what I had scheduled with them. My insurance company called me to tell me today they overcharged, and charged for things that were unnecessary in my kind of leak situation. They charged my insurance company over four times what they should have, using equipment that was too big or unnecessary for the job, doing unnecessary treatments and claiming to use 4x as much in materials than they observably used. read more

Last week we discovered what we thought was a water leak. Plummer came out and it turned out to be a lip on the toilet. AZ plumbing recommended Echo dry, he called them and Scott from echo dry was on the ground within an hour. Echo dry took care of everything from the estimate to filing the claim with my home owners insurance and setting up the restoration. The next day (Sunday June 24, 2018) Aaron and Roland came in and began the demo they would have started Saturday but we had plans. They showed up early walked me through all the work to be completed and began the job. By far this was one of the most professional teams I've used, everything from sealing off the work area to professional conduct in the home... I can't say enough about how well they worked in and around the home. If ever in need of water damage restoration I highly recommend the folks at echo dry restoration and the Scott, Aaron and Roland are the team to request! read more

We had an amazing experience with Brad , Konner and Joseph after our upstairs bathroom leaked and ruined 2 rooms and the garage ceiling. They were very polite, professional and explained everything very well! I would recommend without hesitation. Thanks guys!!! read more

Ecodry was called because my drywall was damaged due to a pipe leak and there was mold growing. They cane the same day to assess the damage and open a work order and work with my insurance company. They started the demolition and treated the affected area and made sure it was dry. Special thanks to Michael who was exceptionally helpful and went above and beyond to provide a stellar service. Not only was he professional but because my water was shut off to avoid more leak while waiting on the plumber to repair the broken pipe, Michael was nice enough to apply a temporary fix so I could resume using water in my house. He came early morning to help so I could take a shower before heading out for the day. Even the plumber didn't help with that. The plumber actually didn't show up until an entire week after assessing the damage. I REALLY appreciate Ecodry professionalism and will recommend especially because Michael's actions show that this company cares about its customers comfort and complete satisfaction. He ensured the work was completed and that I wouldn't be inconvenienced while waiting for the plumber. THANK YOU! read more

Worst company I've ever dealt with !! Wrote ridiculous high estimates to my insurance company Agreed to the revised estimates my insurance company approved, got paid based on those estimates and now weeks later calling me and my insurance company for more money!! I was without a water heater for 20 days because of this company and the lack of competence of their employees! I had to finally work with the owner Jake because nothing was getting done! He promised me he would fix this problem. I thought I was done with them for good but now they are starting up weeks after they've been paid in full by my insurance company! Never again will they see me as a customer and I will make sure everyone I know knows about this shady business! I'm an insurance Adjuster myself so I have plenty of contacts!! read more

When my water heater started leaking in my home I called a plumber who recommended ecodry to come take a look at the damage, i am beyond grateful that he recommended them. They were out at my home quick and took care of everything for me, which I'm glad they did since I had no clue what to do. They work fast and efficiently and best of all they worked with my insurance on drying the areas out and also putting it all back together. They also explained the whole process to me so I wasn't left in the dark. I would recommend them to anyone who has water damage to their home. read more

I would not recommend them. They tried to charge us more than we had done by them. Had to go over charges couple of times. Didn't show up as promised to fix. Called them when workers didn't show 2 days in a row. No coordination between employees. Not a good experience. Would recommend shopping around and get more info up front. read more

We had one water damage incident after another. Right after the first, I asked a tradesmen for someone who could work on our second one. He recommended EcoDry as his friend owns the company. Yelp reviews looked good. A nice man came to look at the damage and recommended we start by taking off the drywall damage, spray an anti-microbial, and putting in fans. One of the three people who came to do that was being trained so one man mostly just told him what to do. I stopped the process there to wait for the insurance company's recommended contractor company's estimator to look at the site and put in the claim. In the meantime, I asked EcoDry for a bill. That way I could get a feel for their costs. Their costs were, in some cases, three times what the two estimates for the first incident were if I used those line item costs. Most companies use the same software program when they generate an estimate they'll be showing insurance people. It just does not look like EcoDry used that same program (unless their's has added a built-in multiplier). They also, in my opinion and according to my measurements, padded the quantity of materials by, in one case, 10 times. If I used the costs provided by the other 2 estimates (which were nearly identical) and used my measurements (and I know how to figure square footage), they should have charged a bit less than half what they charged. That was a $1500 difference on this tiny job! I would not touch them with a 10 foot pole which they would probably be happy to sell me for $500! read more

If you have problems with any damage to your home, do not hire this company! They are very quick in getting the client by promising that this is a smooth process, they take care of everything and sending the team to dismantle your kitchen or sink or kitchen island, because they want to secure the job. There is no communication with the reconstruction team, the client is left to figure out the process, they blame the delay on you, because as the owner, when you question them about the delay, they tell you that you have to contact the other team. They do not care about the client, all they care is to get the job. I had a small water damage in my kitchen sink and it was dried in 1 day. I was told that they will try to save my granite countertop and only in 5% cases, the slab brakes and they will replace it. I guess I am in that 5%, because the huge granite from my island broke. It's been 10 days since the drying and cleaning of the water damage to be told just today that I am supposed to contact the reconstruction team to request them to come and assess and give an estimate of the repair. It is probably going to take another month until they will complete the job! Unbelievable!!! read more

I met Michael S this last year through some friends. In general conversation I learned he worked for EcoDry (a restoration company) and my fiancée and I explained to him our horrible experience last year with a roof leak we had and water damage. The process with the "other" resto company and insurance was the worst experience ever. Michael S said take my number and hopefully you never need it. So.... Here were are, wake up to water in my closet from a roof leak. Text Michael on a Sunday to find out he is not in Arizona anymore and in Las Vegas. He called me back ASAP. From Las Vegas on a Sunday, Michael took the lead. Within 10 min I had a call from Randall. Randall was professional, polite, and what a breathe of fresh air. Randal scheduled Willie J to come to the rescue. Within an hour there is this young man at my door. My fiancée and I are about to jump off the ledge with yet another roof leak water damage until Willie J comes in the house, professional, clean, nice, and talked us off the ledge. He immediately went to work explaining to me along the way, identified the issue, marked the walls and ceiling found the damage, took pictures, helped me call my insurance company, started a claim, scheduled his team to start work and just like that, the world is not coming to an end. So glad I met Michael S and took his number, Randall is amazing, and then Willie J... amazing guy! My fiancé said, "are these guys for real" ? And really she is right, EcoDry is lucky to have these three guys and can't wait to meet the rest as we get through the process. This service is not normal! I appreciate all of them! Good job EcoDry! Keep the good ones! read more

Overcharged the insurance company by more than triple, angering it and making it a difficult process. Though the salesman was nice, the original contract said they waived their liability for unfair business practices. Good thing we caught that and crossed it out before signing. Later, their foreman conflicted with the contract and attempted to violate the terms, whether ignorantly or not we don't know. When asked about it, he was condescending to my wife, then polite to me, but still was slow to follow through (weeks for a small project). Generally, the company's failure to coordinate and communicate led to delays and greater confusion. We were glad to be done working with them. Why did homeadvisor.com recommend them? read more

Scott Clawson and his team at Eco Dry did a great job doing an abatement at my home. The team was professional and cleaned up completely, and their prices were reasonable. Thanks! read more

EcoDry was here 8 AM sharp as they promised. They are checking where all the water damage is from my broken water heater, explained what they would have to do, are taking care of everything and cleaning up as they go. Tyler, Brandon, & Mike are doing a spectacular job. I am so thankful that the water heater repair company recommended them. read more

Foster was great help with talking through our insurance etc. we thought we wouldn't be able to afford any repairs to the water damage in our kitchen, but he made it possible. Construction timing was good and repairs are professionally done all repairs look the same if not better than before. Definitely recommend EcoDry read more

Jake was out to my home within the hour of me calling Ecodry! I was very impressed right off the bat. A crew was there to begin work within a few hours, and worked through the night. Everyone was so respectful and hard working. The reconstruction that was done to put everything back together was some of the best work I've seen. Such a great experience with Ecodry! read more

EcoDry Restoration - Damage Restoration Near Me - Chandler, Arizona

Great service! My water heater leaked last week, and I was referred to ecodry by a neighbor. My experience was great from the first call to the repair work! Erica was very helpful and friendly on the phone, explaining exactly what was going on, and the technician that showed up for the repair was extremely friendly and professional. It honestly looks better than it did before! Couldn't be happier!! read more

I have used Echo several times. Roland, Brad, Chance and Kyle where wonderful. I highly recommend this company!!

If they ever hand you over to RMJ ----which is a sister company """ DO NOT EVER NEVER EVER "" go that route. I am 4 months out and they keep sending workers who are not licensed , qualified . Never show up half the time when you take the time off for them to get the work done. If you want to cry for 6 months and still not have anything done give them a shot. PLEASE PLEASE check out RMJ and EcoDry on the ROC website. They are linked. They were shut down and restarted under a different name. read more

We had our first leak in our new house. EcoDry Mesa AZ was the company we went with. I am thankful I did they are professional, diligent and the whole company was a pleasure to work with. From costumer service to the reconstruction staff. Jakob and Adam Eskina were amazing to work with. I would use and recommend this company again. Thank you guys for doing an outstanding job from beginning to end. read more

Chandler was helpful explaining the process and evaluating the damage. Wyatt, Grant and Nathaniel came as scheduled, wore their masks (which was particularly important as my elderly parents live with me and my dad had just gotten out the hospital). They explained what would happen, kept me updated on the timeline and completed the work as schedule. All were friendly and polite to work with. read more

EcoDry Restoration was friendly and provided great service! Clean and was able to demo is a few hours! Would def recommend.