Amazing service and care wouldn't go any were els! They are my dental family and take care of me and mine. Thankful I found ya'll

They don't have a lot of reviews and I'm sure it's for a reason. And of course after this review is posted, they will probably try to have their friends and family that may not have received their services to sworm the reviews to filter out or drown my honest review, but I'm sure that's easy to spot. I'm writing this review because I WISH someone would have written a review on their experience for me. Please stay away from this place! If you don't want to read the lengthily review, you can watch the video review here: *please note that before writing this review, I have left TWO messages for this office to try to get them to correct their mistake and I have yet to hear back since June. This office does lack integrity, standards and couth and most importantly talent.* I'm giving this place one star based on the customer service of the woman with a Afro (Mary Ann) that works the front desk and Dr. Fraser. I came here on 6/2 to receive information about an implant (a consultation) and Dr. Fraser was the doctor that gave the consultation. He was rude, impatient and not very interested in being there. Asked him about quicker options and he said well you could get a "flipper," if it's just for cosmetic reasons. I asked him is a "flipper," something that you just remove (I'm obviously unfamiliar with the term) and he says sarcastically " yeaaa, that's why it's called a flipper." I decided on a "flipper," denture because of the extended time I would take to have an implant done and with Dr. Fraser's attitude, I knew I did not want to go through that process with him. On my paperwork, I has a wire to the flipper so I asked Dr. Fraser will the wire show and he says NO. (This Is important, remember this). This dental office is out of my network, but I don't care about out of network or in network when it comes to paying for what I want/need. Let's go to 6/16. I called the office to see if my flipper was ready and the woman on the phone told me if just came in today and she could work me in. Sounds great! I walked in at 2 pm and it was a full house of elderly people. I paid the remaining balance that was owed ( this was my first mistake) before being seen. I went back to the chair and my flipper was placed on and it was loose, and moving and missing the wire that was written on my "treatment plan." (Keep this in mind). I asked about the wire on my flipper that I paid for and the assistant said, they forgot to put it on. She went back and looked at the computer receipt and it was on the receipt. My flipper wasn't complete and the tech said he could put the wire on today. I go back to wait in my car. And hour passes by and I have somewhere to be so I walk back in to say I can come back tomorrow and darker skin woman with the Afro, Mary Ann (remember her from above) says "the doc isn't here tomorrow, you gone have to wait." And I asked, how much longer will it be? and she cuts me off with an attitude and says loudly "you can wait today or come back next week." With the rudest attitude as if it's MY fault that they forgot to do my flipper correctly. A hygienist went back to ask, and returned and said it would be a few more minutes. Ok, I go back to my car. The woman with Afro (Mary Ann) comes back out and tells me "the wire is put on, it was on because it was missing from your prescription. It'll just be $100." Well who's fault is that?!? They tell me to try it on, and low and behold, the flipper no longer fits and the wire is showing. And after all of that, the tech ripped part of the gum line on the flipper when he was removing the wire so now there is a gap between the flipper and my real teeth. "So what do you think we should do with that $100? Keep it or give it back?" I clearly said give it back. She says "is that what you want. Then alright." Ma'am, what the heck?? Dr. Fraser " I never said the wire would not show. I know wires show." Sir what?!?! I would never have gotten the wires. Then he says "I'm not going to argue with you about this, I work for you." He says there are acrylic options that don't show, he could have told me those option my first visit but again, Remember in the top of my review when I said he was more concerned with being sarcastic and uninterested in assisting me? This was certainly a waste of time, money and energy and I hope this prevents someone else from wasting all three. You can be the nicest person with the greatest attitude but the woman with an Afro (Mary Ann) will still have a issue with you. I think they treat people like this because they maybe are use to mostly dealing with older people, or maybe people who may not have the income to go somewhere else or maybe people who's insurance will only allow them to go here and they only take xyz insurance so those people may not can't advocate for themselves, but I can. read more