I've had an issue with some components in my dash for years, but haven't had it checked out before…read moreas I really don't like going to repair facilities. As a female, I feel like I tend to get ripped off. However, I had a wonderful experience with Hickman auto. They diagnosed the issue and the estimate was much less than I expected. Then, when they completed the repair, they actually ended up charging me even less as the fix was simpler than they expected. They could have changed me the higher price and I never would have thought anything about it, so I appreciate their honesty. Also had my car detailed here and it looked great. This seems to be a trustworthy and reliable company. I'll go back for any future issues that arise.

Went in for work. Parked in a spot. I was in talking to man behind desk. This man comes in yelling…read moreat me about hitting his car with my door. Went out and no mark on mine or his. He said it did not leave a mark, but i hit it. Which i do not understand. Come to find out, he was the owner. So if this is how he treats new customers. How can you trust him not to screw you in his work. Very bad customers service and a bad individual.

I was really pleased with the used set of tires they offered. The young lady went the extra mile…read morenecessary to balance the tires. The young man worked hard and was very accommodating. I had called before they closed. I got there with about 45 minutes to spare, but didn't realize they were cash only. I had to run to the bank and get cash out. This put me back close to closing, but they worked after hours to get me out. I really appreciated their effort. I would certainly use them again.

I just purchased my 24th tire from this establishment. If you are looking for a fancy shop with…read morefancy prices, this is not your place. If you are looking for excellent service, fast, service, and a solid deal on used or new tires then this is your place. The used tires that I have been buying have 90% or better tread and I pay about half price of a brand new tire. Part of the savings is in the mounting, balancing, and valve stems. Those little hidden fees add up considerably. All of their used tires come with a 30 day warranty with no questions asked. Sure the big tire shops will offer a road hazard warranty, that you often pay extra for. In 35 years of driving, I have only made good on that road hazard warranty one time. If I'm buying tires at half price, that math simply doesn't work for me anymore. I highly recommend these people for all of your tire work. If you need new tires, just pull in and they will give you choices of used ones that can be mounted in 10 minutes, or she will pull up her distributor pricing and give you a Smokin Hot deal on brand new tires that she can install the next day. I couldn't be happier with my brand, new tires, and every single used tire that I have bought there.

I have been buying my tires here for years. Never a problem. This year, I called my dealer for an…read moreall-fluid change with a 100k service. They quoted my $1600, so I decided to give Performance a try. They quoted the same work for $900. I have had several tires plugged after running over screws, nails, etc - they get me in and out quickly - a matter of minutes. Gene, the owner, is a good local guy. Cannot recommend these guys high enough.

These guys are always really nice and always go above and beyond to ensure customer needs are met…read more Their waiting area are clean compared to others in town. Their prices are good. I just cant say enough good things about this business.

Excellent customer service and quick service without an appointment. It's a busy place however,…read moreeverything moves along smoothly. Everyone knows what they're doing. Who could ask for more?

Really great place to get your vehicle worked on. Extremely friendly people. I discovered them when…read moreanother shop recommended them and was very pleased. Highest recommendations.

Staff is friendly, professional, and knowledgeable. I've used them a few times already, and will…read morecontinue to use them. They will diagnose the problem, give you an expected price, and complete quality work at a fair price, in a timely manner. Very honest and won't charge you for things you don't need. They always get my vehicle repairs scheduled quickly. Highly recommend.

My truck started to smoke a little bit and within a couple weeks it was just a giant white cloud…read moreevery time I started it and the engine was missing so bad on the highway I knew I would be stranded at any given time. I'm not a mechanic but everyone told me my engine needed replacing. I struggled to get from my home to Kelly's VIP and waited for the bad news. Three days later they called me and told me it was fixed! I didn't authorize an engine replacement for thousands of dollars so I knew that couldn't be it... But I had told them to evaluate it & if it needed major repairs just give me an estimate. Drove there expecting to get the bad news, walked in and they said "it's fixed, your bill came to $299". I was overly pleased but just a little skeptical on how something running so bad could be fixed for 300 bucks?? Wondered how long it would be before it would start back with smoking etc. and expected maybe 50 miles. It's been a few weeks and 790 miles later & it's still running like it did years ago - great with excellent power(and NO smoke). And I don't expect anything to change. I guess it just needed a thorough work up by an excellent mechanic. Needless to say I would recommend anyone that wants their vehicle repaired right at a fair price by an amazing mechanic they should go to Kelly's VIP! I've already recommended it to two of my friends.

Scheduled oil change at 3pm. Got there. It's busy. They said it would take less than an hour. Ok…read more They came to take my car back at 3:30. Brought my cabin filter to me 25 minutes later, told me it was "gross" with multiple other customers around me. It's been an hour and I'm still waiting for my car and so are 4 other women who were here when I got here.

We don't take our car to anyone but Rick's! We deal with Ryan and his group of experts. Never,…read moreever been disappointed and never felt overcharged. Their work is exceptional!!

If I could give Budget Radiator and Automotive 10 stars, I absolutely would!…read more We were in Springfield from St. Charles for my daughter's MCDA Honors Choir workshops and concert when our 2015 Honda Odyssey suddenly started flashing warning lights on the highway--FCW, LDW, a flashing Drive indicator, and the check engine light. We were only about 7 miles out from our hotel, but we were worried we might be looking at a transmission replacement as it seemed like the transmission went "limp" and wouldn't change gears while driving! The team at Budget Radiator and Automotive got us in quickly, took the time to thoroughly diagnose the problem, and didn't jump to conclusions or try to sell us unnecessary repairs. They found that the alternator had failed, but they didn't stop there. During the repair they discovered the serpentine belt and tensioner were also failing because the belt kept slipping off. They explained everything clearly, showed us what was happening, and made sure the repair was done correctly. After replacing the alternator, serpentine belt, and tensioner, they checked the transmission fluid at my request, (which looked great), then test drove the van for about 20 miles to make sure everything was working properly before calling us. That's the kind of attention to detail and professionalism every customer hopes for. The van now runs beautifully, all of the warning lights are gone, and we have complete confidence driving it home. When you're traveling and your vehicle breaks down hundreds of miles from home, you're putting a lot of trust in a repair shop you've never met. Budget Radiator and Automotive earned that trust from the moment we walked in. They were honest, knowledgeable, thorough, and genuinely cared about getting us safely back on the road--not just fixing a car. Thank you for turning a stressful situation into such a positive experience. If we're ever in Springfield and need automotive service again, this will be our first call. I highly recommend Budget Radiator and Automotive to anyone looking for a shop they can trust.

Fair! Reasonable! Professional! Quick.! Thing I liked best…read moreis they did try to take advantage of an older woman!

took my car in and they inspected my breaks & shocks for me. Dis not charge me anything to look at…read moremy car. We will be taking in our daughter's car today. They are honest, capable people.

Always have taken my cars there. They do great service. The prices have always been fair.read more