I just bought a New Kia Telluride last Friday, and I want to say that I'm more than happy with all the staff at Napleton Kia of Elmurst who helped me with the purchase of my vehicle.  Jose in sales was very helpful from start to finish, and Marco in financing answered all the questions that I had. The managers are professional and always making sure that we, as customers received good service and attention.  I'm recommending this dealer to friends and family 10/10. read more

I visited the Elmhurst dealership on 07/18/2026 and had a concerning interaction with an individual who identified himself as the service manager. Despite my scheduled appointment, he refused to assist with the issue and stated that he was overbooked and sending customers home. He also refused to provide his name and approached me in a manner that felt threatening. Because he would not identify himself, I took a photo for documentation. Based on his conduct, I do not believe he should be working with the public and should be disciplined appropriately. After the incident, I went to the Elmhurst Police Department to report and discuss the matter. read more

The staff at Napleton Kia were kind and professional. James R. helped us with the sale and did a great job. He explained all the features of the vehicle and was friendly. read more

I had the worst experience at Ed Napletin Kia of Elmhurst. I called service about my check engine light on. I told them when I took it to Autozone the code came up P0014 Camshaft/Timing. 3 years ago Kia put an engine in my car. I said that timing should have not went out in 3 years. The service clerk said we have to look at the vehicle because we have to do our on diagnostic. Okay fine I had my vehicle towed because you couldn't drive it cause it will cut off. A few days past they did the diagnostic and I was told it wasn't a timing issue it was my battery needs mounting. Terminals and wires. that was causing the check engine light to come on and read different codes. So I ask if I get this fix that will resolved my check engine issue I was told yes. Now mind you I had a list of other things that needed to be fix on that diagnostic as far as tires and things but they told me this was my main issue. So approved that work to be done and I also approved to do the coolant flush that was on their diagnostic because it said no coolant in the overflow per diagnostic. Couple days past didn't hear anything so I called any updates on my vehicle.. the service clerk said the mechanic didn't want to release because there is a leak in you upper radiator hose. Now this was not in the list of things needed to be repaired in diagnosti. So I asked why it wasn't the clerk couldn't answer. So I said fine do that too. So next day I said I'm going to take off work to go up there because maybe I need to show my face because I felt things not being done right. when I got there the hose work wasn't done and they telling me another 4 days take it they had my car since June 16th and now it July 9th. I said no I will take it now to another mechanic for the radiator hose because I can get done today but the issue with check engine light is done right and service clerk said yes. I paid and got in the car the car won't start. Service clerk tried will not start. The mechanic came out put in neutral to get started. Now when this happen I never had this issue with my car. The gears are really hard to move. No explanation. I left cause now my blood racing. I drive my car which is 8 minutes away to the other mechanic about the hose and check engine light back on. Long story short took back up there to Kia had to get manager to get it look at and the original code p0014 came up that I told them before I got it towed in. Now the service manager Brian pretty much told me today I'm SOL. They not fixing it or giving my money back for the miss diagnostic. So I'm left with getting a lawyer. Worst experience of my life!!!! I would never put any money into that car knowing it issues with the motor that Kia put. I will not down Kia as a whole right now but Ed Napleton Kia in Elmhurst I will never go too. For sure I'm done with Kia vehicles. read more

I only come here when my car has a recall. This is my 2/3 time going to this location. I tried scheduling online, but it kept giving an error that there were no appointments. I had to call to schedule. The person I scheduled with said that I would need to leave my car for the whole day, but they offered a shuttle service if I lived within 10 miles. 3 days later, when I came for my appointment, the mechanic said that they no longer offer the shuttle service. I would have to wait 3-4 hours in a room playing Dr. Phil, or find a ride. I had to take an Uber home. If they didn't lie to me on the phone, I would've scheduled on a day where I would have a ride home. There is clearly a miscommunication in this dealership, and the website clearly hasn't been updated in weeks. The website still offers shuttles when trying to schedule for service. Total waste of time and money! read more

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I had an absolutely terrible experience at this dealership. I called ahead about a specific car they had listed and scheduled an appointment to discuss numbers since they wouldn't do it over the phone. I live an hour away, so I wanted to make sure the trip would be worthwhile. The sales rep even told me they were negotiable since it was near the end of the year. When I arrived, I was greeted by Jay, one of the managers, who was friendly and welcoming. He assigned me to a sales rep, who then informed me that the car I came for had already been sold--and no one bothered to tell me before I made the drive. They did have another similar vehicle on the lot, so I agreed to look at that one. Since the sales rep was new, he brought in another manager (not Jay) to discuss pricing. This manager told me the sale price was $4,000 higher than what was listed on their website. When I said I was hoping to be somewhere near the listed price, he literally laughed, said "no way, have a nice day," and walked out of the room. Incredibly rude and unprofessional--especially to a serious buyer ready to purchase that same day. Just a warning to anyone considering driving a long distance to this dealership: be prepared for this kind of treatment if that manager ends up involved in your deal. read more

I typically refrain from giving one star reviews but here goes. My interaction with the salesman Lance Markhlouf was more than disappointing. First he seemed bothered because it was his day off. Then we went on the test drive in the brand new Kia K4 GT Turbo. I thought hey this is what I want no matter what. I probably would have purchased the car but he wasn't listening or paying attention. First he didn't put my income in properly. He put far less than what I make. Then he was trying to rush me to get my information regarding income from the VA and my Gi Bill as I am a United States Army Combat Veteran. I remained respectful until the end of the interaction. He stated that I wasn't approved and that was acceptable to me. As I'm aware my credit isn't perfect. I said "I'm going to have to walk." He seemed frustrated with me saying that. I wasn't aggressive or rude. I stated that because walking was what was best for me. I said okay I'll take my keys to my vehicle back and be on my way. He seemed more aggressive in his tone and body language. It should be understood that when speaking with or engaging with a war veteran we can sense tension and body language and especially when it's aggressive. He said "More hits to your credit like this are only going to bring it down and it's going to take 7 years to come off." That is highly inaccurate information. Given my recent knowledge and experience with the credit bureaus. I tried saying have a good day and walking away pleasantly. He ended with saying aggressively "Okay, have a good day buddy." In a way to indicate we weren't buddies and that this wasn't a friendly exchange. read more

I really felt like we were getting the run around when we went there to purchase a previously owned vehicle. It had been on their lot for over a year (according to the carfax) but nobody could tell us why and then something needed to be fixed and we were told it would be an additional amount ( high) so we declined. Their showroom is not welcoming and the chairs we were sitting in were ripped on the arms- not a professional look at all. We have been to this dealership twice ( years apart) and were not happy either time so we will never return. read more

My friend and I went to purchase a car from here after having a HORRIBLE experience at gerald kia of naperville. Jay, Kenny, and Lance all were amazing and really were phenomenal at listening and assisting. They went above and beyond and stayed after closing to help close the deal, even when we had some back and forth on what decisions were to be made. Lance was there every step of the way and was extremely personable and deserves a raise. Highly recommend this dealership, they gave my friend a call the day after her purchase to follow up, which was really above and beyond. Also shoutout Kenny, for cleaning the mass amount of snow on the car before we drove it off the lot. read more

Luis was the best, Great customer service. The reason I keep coming back here to get my car serviced

Part 1 On 8/25/2025, I brought in my 2023 K5 for service. In the past, this process had always been convenient because the dealership provided loaners, Lyft rides, or rental options, perks that made servicing much easier. This time I was told no loaners were available and that Lyft and rental services were no longer offered. What had once been a helpful courtesy was no longer in place, leaving me inconvenienced. I chose to use the time to browse vehicles since my current lease is nearing its end. I found a vehicle I was interested in and was assigned to John Burzawa. From the beginning, the interaction was unprofessional, rude and condescending. He told me he didn't want me to test drive the car because he didn't want me to "get excited" and then possibly not qualify due to credit issues. I was shocked and offended by this remark. I requested another salesperson through Jay Glotzer, I was reassigned back to John. He stated he would "get paid whether I bought the car or not" and flatly refused features I asked about that my current car already had, saying, "No, we're not doing that." Despite the tension, the deal was finalized. However, I immediately noticed a dent on the trunk of the vehicle. After a not-so-pleasant exchange of words, John eventually agreed to issue an "we owe you" slip to have the repair completed. I dropped the car off for repair on Wednesday, 9/3/2025, and picked it up on Friday, 9/5/2025. The car is also missing the cap to the tire's air valve. As a very loyal customcr,18 years to be exact, with nine vehicles purchased or leased between myself and my father totaling over $100K (per Prisitne Clemens, a Kia Rep that called me on 9/10/2025. I have not heard from her or been able to reach her). I walked away from this experience feeling extremely disappointed and disrespected. After all the business my family has given to this dealership, I expected professionalism, courtesy, and appreciation. Instead, I was made to feel as if my loyalty carried no value. What should have been an exciting moment, preparing for my next vehicle, became stressful, unpleasant, and disheartening. Loyalty should mean something, and customers, especially long-term ones, should never leave feeling degraded or dismissed. Unfortunately, that is exactly how I felt throughout this process. At this point, both my father and I are seriously questioning whether we will continue bringing our business to this dealership. Part 2: After my initial experience, the service department agreed to provide the two items I originally requested when purchasing my vehicle, window tinting and painted brake calipers. This was clearly done in an attempt to prevent me from submitting my first review. The window tinting was completed without issue, though again I was not offered a loaner or Lyft but a shuttle ride to work. When it came time to paint the calipers, everything went downhill. First, they claimed they couldn't find anyone to do the job. Then I was told an employee in the service department could paint them, but only if I signed a waiver that would void my brake warranty. This waiver was pushed by the service manager, Bryan, and I refused. No customer should be pressured into signing away a warranty for a service the dealership has done for me before on my 2023 Kia K5, Wade handled this, without any waiver and without any issues afterward. Their next "solution" was to order caliper covers. They didn't fit. So once again, we were right back at the beginning. They had my car 15 days and still did not complete the work. To make matters worse, there was little to no communication initiated by them. I had to constantly reach out just to find out what was happening with my own vehicle. Although I was given a loaner this time, I ended up in it for two weeks while absolutely nothing was accomplished. It is extremely disappointing that after trying to stop me from posting an honest review, the dealership still failed to follow through on their own promises. I should not be inconvenienced, pressured to void my warranty by Bryan, left without my car for 15 days, or forced to chase down updates because of their inability to deliver what they agreed to. This is not how loyal, long-term customers should be treated, and it only strengthens every concern raised in my first review. read more

Update June 2025: After 9 weeks of having my car and making me go out of my way to do absolutely everything they asked of me, on the car I took care of immaculately, they are forcing me to pick up my car or they'll start charging me. Nothing was fixed, and they wrongfully refused to honor the recall and the warranty. April 2025: The absolute worst customer service I've experienced in my entire life. Never buy a Kia! My Kia is one of the years that had an engine recall, due to their engines spontaneously combusting/exploding. They have been doing absolutely everything they can to not give me the engine that is owed for the recall. My car is still under the correct warranty, and this was verified. They made me pay a ton of money to get a new knock sensor so they could "make sure it wasn't a faulty sensor" and "it's part of protocol". They told me that I would for sure get my new engine after the new knock sensor goes off. This process took almost a month, and they wouldn't return any calls after always saying they would. After a few months, the check engine light is flashing again and showing the code for engine failure, so I bring in my Kia, assuming they would stay true to their word like decent human beings would. Instead, they try to sell me another knock sensor (the first one has a one year warranty and it's only been a few months), and a bunch of random overpriced things that had also been replaced a few months prior. Many of them are $20 items that they want me to pay $300+ for. They just try to make you buy a bunch of things you don't actually need in hopes that you'll either buy it all blindly or trade in your vehicle. I reminded them that all of these were replaced and the tech admits to not looking at the sheet before sending it over. Supposedly he has submitted a ticket with Kia service and is waiting to hear back from them for a few weeks. They are once again not returning calls and are ignoring texts. They said they would give me a loaner vehicle while they repair mine. I did not receive a loaner last time or this time, and it has already been over 3 weeks that I am without a vehicle. Do not waste your time with this dealership or Kia in general. When your faulty product is literally killing people it shouldn't be such an immense hassle to replace the broken component. The fact that the company and its employees fight you along the way is truly scummy, and they should be ashamed of themselves for treating anyone this way. read more

Beware! If you want to get scammed this dealership is for you! First visit was great. Luis took care of me and I wrote him a stellar review. Second visit to my surprise Luis no longer worked there. The other advisor provided me with a fraudulent diagnostic and charged me $169. Was told I needed tires and a wheel alignment. I knew that was false because I just had my tires rotated the day before at Sam's Club. When I stated this to the service manager he did not care. I then wrote a bad review and Degrazia contacted me the next day to rectify. Long story short I was given an auto starter and my money back to take the review down. After I proved proof from Sam's Club and Just Tires that I did not need tires. (Screenshots attached) My third and final visit, marked by the return of Luis to Kia, proved problematic! Luis was back at Kia so I decided to revisit and because my mechanic shop was close to dealership and he was going to do the work. Took 15 days to receive a diagnostic in which I was told I needed a transmission. I went ahead and ordered it. I was sold a bad transmission. I was getting error codes a few days after installation in which I had to tow my car to my mechanic. I asked Luis if it needed programming after installation in which he replied, "we did not see updates for your transmission."(Screenshots attached). My mechanic asked Luis if we needed a transmission programming after he installed it and he stated "no, that there was no programming needed." We asked multiple times and he kept saying, "it does not need one". We wanted to make sure if we needed to tow the car back after installing to get programmed. (Screenshots attached) My mechanic took the transmission back to them and the service manager would not take it back because he wanted him to provide documentation stating what was wrong on his company letterhead. He left and came back the next day with the documentation and it was not good enough after that's what they asked for. Now the sales director Marcel Varciag did not want to warranty the transmission. He now wanted my mechanic to put the transmission back on the car in which I had to spend more money on new oil and bring it back for a diagnostic in which I was charged $169. Very ridiculous when they sold me a faulty transmission. After all that they warrantied a new transmission in which a 3rd time I had to purchase oil because they refused to include the oil for their negligence. I reached out to Marcel via text and call asking why I was charged $169 for them to do the diagnostic on the faulty transmission and he never replied. (Screenshots attached) After my mechanic installed the new transmission I again had to purchase new oil and get the car towed to the dealership for programming. Regrettably, this dealership fell short in rectifying and compensating for their errors, demonstrating a deficiency in customer service to keep Kia's customers happy. My experiences were marked by frustration, inconvenience, and my unnecessary financial burden. As a result, my dissatisfaction persists, and I advise potential customers to not go to this location to save you the burden, but if need to, exercise caution before engaging with this establishment. Personally, I will never go back to them. Beware, as they have proven to be a bunch of con-artists!! read more

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They are the WORST!!!!! No fixing that. The service department is horrible. My car had 900 miles on it when I noticed that the stitching on my steering wheel had come apart. Brought it in and the service manager told me it won't be covered under warranty because they don't know whether or not I cut the stitching on my own steering wheel. He actually said that!! Amazing read more

Miguel Mancilla was amazing and really helpful with buying a new vehicle. The sales manager(s) were very considerate of my needs and understood exactly what I was trying to accomplish here. I'm very grateful I chose to visit your dealership. Thank you. I will make sure to visit you for all my service needs as long as I own the vehicle. read more

I had gone to Napleton Kia of Elmhurst Il with the intent to purchase a new Kis Sorento. we where approached by My Van Jackson who assisted us on buying our new vehicle. Mr. Jackson was very informative on the mentioned vehicle. He displayed professional courtesy and knowledge. He had met all our car needs. Thank you Van for your patience and courtesy. Frank V read more

Worst car sales ever, they will lie and tell you a vehicle is in stock to get you to come in, then tell you it just sold and try to switch you to another unit. Drove over an hour on the promise the car was on the lot and if it sold they would call to let us know. No car, no call. Don't walk, run from these liars. read more

I took my SUV into their service center because my fuel door wouldn't open when I tried to get gas. It turns out that I need an Fuel Door Actuator replaced. They checked my air filters, brake fluid, cabin, and pollen filter. They also said that I need Fuel Induction Service. The weather has been nice so I didn't have to use my heat or defrost until this morning and it sounds really loud. Before I went in there, it wasn't sounding like this. The service guy said it could be leaves in there and it will be a $169 diagnosis charge if it's not covered. It was working fine until I took it there. This is the 2nd time they have messed up my car. I was there 2/29/24. read more

I would give this place zero stars if I could. Terrible customer service and they scam customers!!! I bought a 2023 Kia K5 last month and they changed an extra $2000 for packages we specifically told them we did not want. They did not give us the sales agreement and after many phone calls they finally gave it to me a week later, but only because I had to go in person since they ignored my calls. Donnie told me they could cancel the extra charge and send a check to the credit union. It's been a month and the credit union said they haven't received said check. I called and texted again about this and they refused to give an answer. So I told them we are going to take this to my attorney which they just responded saying they will hand it over to their attorneys. They are refusing to communicate and resolve issues. I do not recommend this place to anyone. Do not waste your time here. read more

They would get zero or negative stars if that was an option. Approaching the worst experience I've ever had a dealership. Walked in with a screen shot and print out of their advertised price for a Kia Forte, $13,990. When the salesman came back with financing options, he showed me an actual price of $17,990, and with Taxes and Fees, $21,334. Salesman outright said we price "aggressively" online and through advertising to get traffic up in the store. This is not only false advertising, but approaching criminal behavior. read more

Made the mistake of buying a non-Kia vehicle from this place last year. Sales force was a bunch of 20 somethings walking around acting like it was a frat party dropping f-bombs. Finance and managers were as unprofessional as the sales people. My SUV engine light came on within two days and when I brought it back to see what was wrong it took leaving the car with them for 3 days to have it fixed. They initially told me to take it to another Napleton dealership to get resolved but only after forcing the issue were they willing to take responsibility. My two visits for complimentary oil changes and a tire rotation have been just as frustrating. The call center that handles to appointments is utterly inept. Both times I arrived at Napleton and both times they stated I had not made an appointment. I waited an hour and 40 mins for an oil change the first time and well over an hr during my second visit. Both times I dealt with a rude, disrespectful employee who was dropping f-bombs and speaking over me as well as answering phone calls and speaking to other employees. What took the cake was when this employee told me they rotated the tires on my first visit (it was never done because I specifically told them not to do it) and that he told me during my first visit I should have gone to another Napleton dealership to get the oil changed (again not true). I still have not received the tire rotation. My frustration led me to the service mangers office where I explained everything. He was sympathetic, apologetic and professional unlike to others. To cap off my less than ideal experience, when I got in my car the side mirrors were completely askew and there was the unbelievable stench of body odor. Needless to say I would never recommend this dealership to anyone! read more

BEWARE. If I could rate this place a 0 I would. This business is a joke and participate in UNFAIR DECEPTIVE PRACTICES: If you are a customer who has been a victim of this company discriminating against you I say go to the Attorney General, ICC(Illinois Commerce Commission, and OCC. They are supposed to follow federal guidelines when dealing with consumers and they don't, they don't abide by Truth in Lending, ECOA, etc. I came in to get a 2023 Kia Sportage and was told I had to pay a $5,000+ down payment which is illegal in federal cases. Which don't let these people lie to you and say it goes to your Finace Charge or your loan because it doesn't. They pocket that money. The general manager kicked me out because I knew what I was talking about and stated he would never do business with me. The finance manager even said out his own mouth they get paid thru securitization and dealerships are shady. This place is a hot mess! Don't waste your time. They are all shady even though me & my family have been doing business with them for years. This place needs to be shut down because participate in fraudulent activities. read more

Just bought a brand new Kia..and guess what? I didn't buy it from this place after the way I was treated last year when I bought a vehicle here. Absolute scammers and the most dishonest dealership I have ever encountered. Stay away from this place! read more

5:50 pm on a Rainy, Dark, high traffic night in Chicago. My low tire light came on. I pulled into the closest auto shop which ended up being Napleton Kia in Elmhurst. Entered the service dept to ask if there was anyone that could check my tire and add air so I would get home safely. The service rep (not mechanic) informed me that they would be closing in 10 minutes and was not going to help me. I just wanted my tires checked and add air if needed and yet he refused. I was reminded that they would be closing. Drove 50 ft away, entered the Napleton Acura dealership, spoke to a salesman in the lobby, advised him of what Kia had just said. He invited me to pull into the service center, personally came out to check my tire, filled it with air so that I could make it home. WONDERFUL SERVICE. To find out that they are sister companies was disappointing! Work ethic and professionalism couldn't be further apart. I did call to speak to a manager at the Kia dealership, nice enough guy, apologized for the treatment. It wasn't like I wanted my engine rebuilt, it was a tire air check. 10 minutes of customer service could have gone a long way. I did remind him that negative feedback travels faster than positive. I am the first to point out EXCELLENT service, but this was simply unbelievable. read more

We got our car from here. All employees were amazing!!! From the front desk to the finance. The sales people were so helpful. This is a clean and well run place to buy a car. Very knowledgeable and willing to explain all. Definitely would recommend to go here for a car or for service!!!! read more

Steer clear of this place! Really shady business practices. They advertise one price online, then when you get there, the cost is literally DOUBLE because you don't "qualify for ALL the possible incentives" which are all reflected in the price online, even though it clearly states that you can't combine certain incentives. Then, they tried to tell me based on my income I SHOULD be able to afford a car payment that's half the cost of my mortgage payment monthly... when I repeated told them I was not comfortable with it. The whole experience was shady all around, and I would never do business with them if my life depended on it. I wish I could give them 0 stars. read more

Worst service EVER! Bought a new SUV a month ago and was told if we didn't receive the paperwork before the temporary plate expires to call and they'll overnight us another. I've now called for 3 days straight and spoke to numerous people and keep getting transferred to VM will no call backs. I now have a 1 month old vehicle that I can't drive. ‍ read more

As soon as you sit down the as advertised price goes up about $2,000. They want a $1000 for a "inspection" and another $1300 for year worth of oil changes and a car wash. I asked if I could take the car to a mechanic, the salesman assured me I would be wasting my money that they do a very thorough inspection of every car. Apparently they're $1,000 inspection missed the fact that the spare tire was taken out and never replaced. Now I have a family mini van with no spare tire. When I asked if the van came with 2 keys the salesman said "yeah we will get it for you" after signing all the papers they handed me one key and said that's all they had. Then to top it all off I let the salesman talk to my insurance lady so they could transfer the insurance. When he gets on the phone he starts calling her "honey" and "baby". WOW!!! The spare tire and keys are things I should have checked before I signed the papers but I thought I could trust such a large dealership. Don't be fooled like I was they are definitely out to get you. read more

Our salesperson Nick was OUTSTANDING (he should receive 5/5 stars). However, the management there is very shady. They will refuse to tooth and nail to show ANY pricing or numbers, they REQUIRE you to sign a commitment form stating you will accept delivery if the customer's terms are met. Then when you continuously ask for the numbers like the interest rate of the loan, the trade-in value, or the out-the-door price they will constantly continue to talk around the subject. Nick had done everything in his power to make sure this deal would go through and had addressed all of our concerns and needs PERFECTLY. Then his manager (John) came in and practically told us to go **** ourselves since we were requesting a $300/mo/72 months payment on a $21k car with a trade-in of $5k, even at 10% this is TOTALLY doable. However, the manager somehow believed it was reasonable to only offer $3k for the trade-in (KBB states trade-in value is between $6k-$8.5k, private sell is $8k-$11k). Then charge us $320/mo/72 months WITH an EXTRA $5k down payment. When we kept pushing to see the numbers as to how they kept receiving this insane price they continued to refuse. This is NOT how business is done by any means. What kind of dealership has to constantly keep their numbers hidden? What are they doing that they don't want the customers to see?! I can't HONESTLY believe that this dealership has that high of a CSR (Customer Satisfaction Rating) since this seemed to be occurring to another 2 families that were there at the time of our visit as well. I HIGHLY RECOMMEND taking your business elsewhere since it's pretty clear the only thing Ed Napleton's Kia is interested in is to run as many scams as possible at once. I am going to contact the general manager and even Ed Napleton if I have to so that this extremely illegal scam operation being run by the management staff is finally put to an end once and for all, and for justice to be returned to the families that fell for their shady business procedures. IF YOU ARE INTERESTED IN PURCHASING A KIA/ACURA AND YOU ARE LOOKING INTO NAPLETON, DONT GO THERE, STAY AS FAR AWAY AS POSSIBLE! AFTER 6 AND A HALF HOURS TO BE TOLD TO **** OFF...THIS IS NOT A PLACE I WOULD WISH MY WORST ENEMY TO HAVE TO ENCOUNTER! I would rate 0 stars if I could, heck even negative stars. SOMETHING NEEDS TO BE DONE BY THE UPPER MANAGEMENT/OWNER BEFORE THEY ARE INVESTIGATED. ***DO NOT GO TO THIS DEALERSHIP FOR ANY REASON WHATSOEVER!!! TRUST ME, IT WILL BE THE WORST MISTAKE OF YOUR LIFE!*** read more

The price they advertise online for their vehicles is not accurate. I went in on NYE to buy a new Kia and trade in my old 2013 one. I found the SUV I was looking for, and was excited for the "year end deals" which do not seem to exist, even if you have a credit score of 760! A few hours later while signing the paperwork, there were no promotions applied and the sales price was 5K more than advertised! Also, the "new" car I was buying had over 1500 miles in it! Overall, I feel like I was scammed and taken advantage of at this dealer. I would not recommend my worst enemy to buy a car here. They are scammers! read more

This is the worst car dealership experience of my life. I bought a certified pre-owned Kia Stinger GT from them about a month ago and found a few issues I wanted to get fixed. The people over at Napleton's Kia of Elmhurst blatantly lied to my face on multiple accounts. The biggest being a defect I found during the inspection before buying the car. I pointed out to Luis (salesman) condensation in the rear tail light and he shrugged if off by saying "Oh don't worry about that, we will get that fixed for you" I took this as him saying that they will fix it no cost since it was an issue before purchase. Jump to now and they tell me I will have to pay for the new tail light due to it being cracked and nothing being written down in the sale. I am under the belief that when I pointed out the tail light it is on Luis to get it written down in the sale. They willing sold me a CPO car with a cracked tail light with no intent to fix it. They lied to my face to get a sale. I have come to find that they lied about my income on the credit approval also. Do not ever do business with the people over at Napleton's Kia Elmhurst. They will do anything to get a sale. In this case, specifically Luis. read more

Very Shady! Look out for the Bait and switch! They advertised a pre owned car at $34k. I went to buy only to find out the fees were; $1395 Napleton Car Care Package $995 for our of state purchase (what?) $2000 used car inspection fee. Really? So $4,390 added to the price of the car. They spring this on you. Very Shady, I walked away. read more

I was impressed by the gentleman that worked with me while I was deciding which used car to buy. He was knowledgeable and fair with me. I would go there again to buy a car. They would have gotten a higher rating but for selling a car I was negotiating on they sold it to someone else. That pissed me off but I decided to give them another chance. So far I'm glad I did read more

Price given by online Dana was not resognized by inhouse salesman who said it was a 'get you in the door' number. Trade in speiail from same women by phone did not exist. Kept switching sales people. Each had different story as to why they couldn't meet a price point. Like a story line of "typical car salespeople.Ick read more

If I could give this place no stars I would. First thing Lou are you in with someone who actually is not a sales person on the phone. They tell you they're gonna make you a great deal on your trade-in. Today's damage there is a mark up on cars. When we got there, we already knew that we wanted to purchase the car. We did a test drive a very short test, drive around the block and then we sat and talked with the sales people. They were not knowledgeable on one of the hottest selling cars right now in the area. The sales manager comes in we told him we just wanted prices. He told us that they were giving us a $15,000 markup on a $30,000 vehicle. We ended up taking our business elsewhere. I'm sure they found someone to pay that extra $15,000 but that someone was not us. They were constantly calling us. They were constantly texting us. They were very persistent on what a great deal we were going to get but yet when we got there all they wanted to do is play games. read more

Worst case of bait and switch I've ever seen! Still trying to figure out how a sticker price of $12,900 end up at over $19,000! The advertised price if inaccurate just to get you in the door. Don't waste your time! read more

STAY AWAY!!!!! They will tank your credit Traded in 2017 Chevy for a new lease on a 2020 Acura MDX and they failed to pay off the vehicle they took in trade. Tried calling several times to clear this up but it's almost impossible to get anyone on the phone. When I did speak with someone, I was assured the previous car loan was paid off and find out today that my credit took a 50 hit because they didn't pay off the car for weeks after sale. My brother bought a new Kia there and they did the same thing to him. My previous loan said they can't help and to have dealer fix the problem. Well, thank God my father in law is a lawyer because that is the final step. Please stay away from this dealer and protect your credit. Real caring company to treat a Veteran like this, especially during a pandemic. Looking into legal ways to return this vehicle and find a dealership that cares about its clients. read more

Very eye opening experience been a few years however sales manager verbally sexually Harassed me. Called me on his cell phone and instead of being reprimanded he got promoted. If there was a negative button I would've pushed that btw I have a witness to that call. So if you ask me I'm owed more than an apology however I'm not holding my breath. #metoo read more

I had the best experience buying my newest car here. This is the 4th new car I have bought in the last 7 years and by the best experience. We worked with Disa from the Kia sales department and she was a delight from start to finish. Genuine, knowledgeable, fun, and honest. Not once did she push me into anything I didn't want and got me everything I did want! Also a big shout out to Marius from the finance department for getting us what we need, making our transition through finance sweet and simple, and for having the coolest watch! (Brandon did get one, btw!) have had my 2017 Kia Sorento for two weeks now and my family is so happy! We are excited about the perks of the Ed Napleton advantage too! Would 100% recommend this dealership! Thanks Disa!! read more

Been working with them for sometime now, bought a certified used car and they stated I was owed a spare key with my purchase. They have been giving me the run-around about it and apparently not honoring their paperwork. Not a great buying experience. Would look elsewhere if interested in a Kia. read more