Jacob did a great job helping us locate the perfect vehicle and working with us on our budget. Greatly recommend!

Absolute NIGHTMARE buying experience. False advertising, disrespectful communication, untrustworthy, negligent lies about the warranty my car came with. Save yourself and go elsewhere. They advertised a Honda CERTIFIED odyssey, but upon test driving it there was an audible mechanical issue with the brakes (on this so-called certified vehicle) and the car had not been detailed. They agreed to replace the brakes and rotors, so I came back the next day hoping to purchase. They rushed it out of service when I arrived but when I test drove again it now needed an alignment. They agreed to complete the alignment but said they don't do detailing in house, so I just asked that someone wipe away the crayon and spills from the third row. The sales guy assured me this could be done, so we proceeded with the sale. When I finally received the car, no one had even looked in the third row, so I had to clean that out myself, I didn't have time to argue with them because I was already late to pick up my kids from camp. NEGLIGENT Lies: During the sale, the salesman explained the certified car to come with an extended warranty with the drive train covered until 2030 and a bumper to bumper for 2 years. He refused to provide any documentation, saying Finance would give that to me. Finance says no, that's sales. Days later I call Honda Corporate, because I'm not even sure if there really IS a warranty, and they tell me yes, there is but it's the opposite as was explained to me. Only 2 more years on the drivetrain, not the 4 I was sold on. NIGHTMARE and DISRESPECTFUL COMMUNICATION: Within 24 hours of driving it off the lot, I used the defrost briefly and the windshield developed 2 cracks. I reached out to my sales guy and he said "bring it in and we'll take a look at it and resolve it if it's a problem" I asked for more assurances before I drove an hour out there, but he ghosted the rest of my messages. They took my car on a Friday morning, I waited in suburbs all day to hear if I could pick it up, but their phone system is Kafkaesque and it's impossible to reach the service dept. Saturday went by with NO information. When I finally reached someone in service on Saturday afternoon they said they weren't working on the car, it had to be handled by sales. I finally got a sales manager on the phone, and he said maybe it would be done on Monday or may not until Wednesday. I asked for an update on Monday and he was belligerent saying that would be a waste of his time to call and give me an update if it wasn't done. On Monday it was finished, no call from the manager, just a text from service. I reached out to my salesman asking them to bring the car to me and swap the loaner. He happily agreed, and then ghosted me for another 24 hours. When I finally got him to respond again, he didn't seem to know which car we were talking about. On Wednesday someone finally brought the car to me with no notice, so I wasn't home when they arrived. They replaced the windshield, but the car was returned to me with another piece of the passenger window shaking loose. I sent a message with photos asking for a manager to call me about this, and now it's the next day and I'm still waiting for a call. This is the most money I've ever spent on a car, I'm a busy mom of 3, during the summmer! And we are a one car family. This experience has been a NIGHTMARE that won't end. read more

Leasing a Honda: A Tale of Three Dealerships (and One Clear Winner) Over the last few years, my wife and I have leased several Honda Civics, and every time we shop around, I'm reminded of how different the experience can be from one dealership to another. While I always try to support my local options--including Schaumburg Honda and McGrath Honda of St. Charles--I often find the pricing and overall effort just don't compare to what we receive at Honda On Grand in Elmhurst. The consistency simply hasn't been there for us elsewhere. Honda On Grand has earned our loyalty because they've repeatedly put the customer first. Every three years, I go into the process ready to compare offers, and year after year, Honda On Grand is the only place that comes back with something competitive, fair, and straightforward. I also want to give a big shout-out to Luis Delgado, who has helped us with our last three leases. In all my years of leasing, I haven't met many salespeople who genuinely try to help you get the best possible deal, without pressure or hassle. I prefer communicating by email, and Luis has always been patient, responsive, and incredibly easy to work with. It makes the whole process smoother and much less stressful. If anyone in the area is considering a Honda, I highly recommend giving Honda On Grand--and especially Luis--a try. Our experience with them has been outstanding. read more

I recently visited [dealership name] with the intention of test driving a vehicle, but the experience was frustrating from start to finish. After explaining my goal, I was left waiting for 15 minutes while the salesperson attempted to locate a car. When he returned, he informed me that the trim model was not available--despite my having already said that trim level was not a priority for me. Instead of focusing on my needs, the conversation kept circling back to features I wasn't interested in. To make matters worse, the salesperson remarked, "It's hard to find a car for someone that doesn't know what he wants," which I found dismissive and unhelpful. I came in with clear intentions, but felt my time was wasted and my preferences ignored. A more respectful, attentive, and customer-focused approach would have made a significant difference. Unfortunately, my experience did not reflect the basic principles of good customer service, such as respect, promptness, and understanding customer needs. read more

I would avoid this service dept- James Briars asst manager has a very bad disposition - was rude uncaring and when his mechanic had made an error ,Mister Briars went out of his way to discredit the customer - my experience was so bad I am questioning if I even want to purchase another Honda !the service manager was of some help to be fair read more

This review is for their service department. I do not recommend coming here unless it's under warranty. I was told a certain price to fix something and found out after they inspected it that there is something else wrong. when I was quoted to fix the new problem it was really expensive so I said no thank you. I went to pick my car up and I still charged almost the same price as what I wanted to fix was. So I'm charged for something that I never got. I was told it's a service fee, which is ridiculous if I would've known I wouldn't have gone here and would not had to pay for a service charge, I would never have came. And I will never come back here.!! read more

Knowingly selling lemons to desperate people. They knew of the issues with the turbo, gaskets and injectors these accords wrre having and still lie to your face. Knowing you dont have a choice because you need a car asap. 4900-6400 to fix the car, will be doing a bbb report too as well as NHTSA read more

If there's a zero for a score, I will definitely give it a zero to someone who's totally rude car salesman IGOR. The name itself should be a protector and a warrior. He's a total warrior alright, but, not in a good way. I had put in my deposit for a car and we have an understanding that If I can find a match somewhere else lower, he will gladly offer a match. Since we didn't meet on the same amt, I have to get my deposit back and bought my car to a place where it offered me a lesser price with more accessories added on the same car. As soon as I took my deposit, IGOR was totally rude to the point that he started yelling and the whole sales people witnessed the whole scenario. Another employee stepped in and tried to intervene and told me that he was a good employee??? If that's your so called GOOD EMPLOYEE then there's a problem with the company. I don't know if it's because he thinks that ASIAN people are easy to be scared off and yelled at but, I think he should respect every nationality, race, color, & gender. Hope this issue be addressed by the manager. read more

Quick & reasonably priced! I really needed an oil change and it is the day after Christmas but my car cannot wait. I decided to call and make an appointment for the next availability. I was able to get in at 7:15 AM and I was out of there by 7:55 AM I always come here when I need something done right and I have not had any issues. I do not know why the comments and reviews are so terrible. I have had a great experience since coming here. read more

Honda On Grand - They have a shuttle to the area! - Auto Repair Near Me - Elmhurst, Illinois

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Terrible service and communication! I bought a 2024 Honda odyssey brand new. It has 14k miles and it's been at the shop 5 times for a loud clunking noise in the front. The service dept likes to waste peoples time and tells you the issue has been fixed but that's not the case. They don't even check the car or test drive it. I had to go with them on 2 test drives to show them what noise I am talking about and they confirmed it but still can't fix it. Ray, the general manager, is a jerk! Talks to people like they are under him with no respect to his customers. He will raise his voice at you, cut you off and not let you speak and will tell you to just have a nice day. Wow. What happened to customer service? I would stay far from this dealership and not step foot in the door. Once they sell you the car, they can careless what happens to you. read more

This review is for the service. Andres Luera checked me in for maintenance, told me to wait in the lobby and should be about an hour and fifteen minutes. After it's done he sent me to the cashier and my bill comes out over $200. I was confused because I have the maintenance package. I bought the car here and got the package. I called in before making appt to double check and they said it's a third party contract and I have to come to this location or I'll have to pay so why am I paying? They said they should have my file automatically so that's what I told him. He said that I should have told him at the beginning and argued that it's what I signed. Well usually ppl would give you an estimate upfront and explain what services will be done and not just hand them a piece of paper. So now he taking the changed air filter out and now I had to wait even more longer. I wanted to talk to his manager and he just walked away, told me just walk in his office, and very disrespectful and rude: avoid Andre if you come here. read more

I had an 11AM appointment to get my blinker light fixed. Got here at 10:40AM expecting a light replacement would take less than 30 minutes and that's being generous. I sat in that waiting room for over 2 hours. David came out after the 2 hours to tell me that 3 lights needed to be replaced and the battery. So after 2 hours of waiting my car still hadn't been worked on and continued to wait another 25 minutes for my car to be fixed. I waited over 2 hours for something that took them 25 minutes once they actually started. Didn't offer any sort of discount for the inconvenience and also cost over $440 for 3 lights and a battery. Way over priced and awful service. Don't waste your time or money. read more

Service department honesty. Tip to potential customers, get all your communication and quotes in writing.

Never again. Worst service department. Everyone on phones. Had to get out of my car to flag someone down. Couldn't help me because I made an appointment with a different tech. Go to different tech tells me my 2 year or 26,000 mile service expired. It doesn't matter about the miles even though my miles are 20K. I need to call an 800 number. read more

If there's a zero star I would rate it with a ZERO. I hate to name names but will do. IGOR is totally rude and pushy. No respect for woman as well. read more

Raj, my sales guy was fantastic. Low pressure, no pressure, family guy. Easy to talk to and listens to what you want. Finance guy (Fidel) was fantastic as well. Didn't pressure us with extras and got us in and out quickly. Went home with the car we wanted and happy we went back after weeks of shopping around. read more

I purchased a new Ridgeline from Honda on Grand a few years back. I had a good working relationship with my salesman. I used Kelley Blue Book to determine a fair market of price of both my trade in and the vehicle I was going to purchase. That was the extent of my positive experience here. Once I met the sales manager, he lied to me and said that I had to pay extra for a towing package (that was installed at the factory) because the mechanics needed to tune the vehicle in order to tow. When I called him out on it and told him I was going to review my experience online, he became hostile towards me and tried to get me cancel the sale. The service department here is its own nightmare. I had them install a tailgate lock because Honda didn't have the good sense to include this with the standard Ridgeline. I had to bring the vehicle back several months later when the lock failed. The new technician looked at my vehicle and determined that the part had been installed incorrectly and that a new part would need to be ordered and I would need to return. A few years later, why windshield was damage from a truck kicking a rock at it. Against my better judgement, I brought my vehicle back to Honda on Grand to recalibrate the Honda Sensing cameras. After that, the vehicle never drove the same. It would constantly send alerts of obstacles that weren't there. The overall build quality of the Honda vehicle I purchased left plenty to be desired. The transmission was always delayed after shifting. The Apple CarPlay interface constantly disconnected requiring me to shutoff and restart the vehicle to fix this. The OEM tonneau cover broke. The rear doors didn't open far enough when compared to the Honda Pilot. I guess they just don't make Hondas the way they used to. So to rectify the situation, I recently purchased a Toyota Tundra from McrGrath Toyota. And right away I can tell the difference in quality of the vehicle, the competence of the service department, and the sales manager doesn't lie to me. If I could go back in time, I would have never purchased from Honda on Grand. They burned me like a scorn lover but McGrath Toyota showed me that not all dealerships are the same! read more

I walked in and not one of the salespeople sitting at their empty desk looked up from their phone. There was no interaction until I approached someone and asked them a question. Clearly I will take my business elsewhere. read more

Great salespersons awesome service center. Friendly employees! Competitive prices, large and varied amount of vehicles.

On Dec.22 I bought 4 new tires and had them installed. On the drive home, the low pressure light came on, I thought it just needed recalibration. About a week later, the tire was flat, see pic. I called and asked for a new tire, they refused, treated me rudely and said they would fix it. I took it back and Dave said it was just a bit of corrosion and said it was fixed. On 1/17 they tire was soft again. I called and asked for a new tire spoke to Mike and implied this was my fault and refused to put on a new tire. Worst customer service EVER! read more

Honda On Grand - Auto Repair Near Me - Elmhurst, Illinois

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Through my past 4 vehicle transactions, I've always done business at a different dealership, "Honda of Lisle". Looking back now, too much annoying back and forth childishness. This time I took my business elsewhere and am very content with the entire transaction which went so transparently, I was shocked. I had to ask myself why other dealerships don't treat clients in such a way... or was it was just my sales guy? The sales associate I dealt withs' name was Dan Razo. Dan made the entire transaction go by in a seamless manner. After all of 15 minutes of preliminary info back and forth on the WEB, I had a deal that to me made sense. I went to the dealership and, in 65 minutes I was driving my new car home! Thanks Dan at Grand! read more

Honda On Grand - 2021 Civic EX Hatchback - Auto Repair Near Me - Elmhurst, Illinois

Our sales man was great . However the management practices are left to be desired. Regardless of what they tell you if you pay for cash "personal check" for the entire amount NO LOAN they will tell you that they need to run your credit. This is not only illegal it's an invasion of your privacy. I told them under no circumstances will they be running my credit and if they did it would not go well. They finally relented when I said will pick up the car after the check clears. BTW this is our second purchase From this dealership. And probably our last. REMEMBER if you pay for cash it is illegal for them to make that part of you purchase and grave invasion of your privacy. Love the CR-V you can't go wrong with it.. read more

Looking to purchase a new car in the near future but not sure what I want. Wanted to test drive an Accord sport and also a CRV. Was told that unless I wanted to purchase a vehicle that day , they did not have time to let me test drive either one. Also criticized the fact that I wanted to test drive 2 such different models. Offered to let me make an appointment for a time during the week when it would be more convenient for them. Since I have a full time job, during the week would not have been convenient for me. read more

Great We had a GREAT salesman by the name of Ricky. He was very informative , fun to work with and very patient. Thank you Ricky for making our purchase seamless. read more

I bought two brand new Hondas from this location and had a great experience with the salesman. But I had three poor experiences with the service department. I will never use this service department again. One example of the poor service I had at the service department dealt with my filters . I just had a filter replaced on my car before taking the car for warranty work. The service person writing me up came out with a filter clogged with leaves and was very dirty. He told me I needed a new filter . I said this is impossible because less than 3 hours ago I had a new filter installed in my car . He said this was my filter and I need to put in a new filter . After a back and forth with the service person and the manger they admitted that there had been a mistake and my CRV was next to a another CRV and they just happened to pick up the wrong air filter. I also had a problem with them concerning the tire pressure system and fixing a flat tire twice . Do mistakes happen , yes they can but three times at this place and always excuses or trying to upsell me services. I just can not trust this service department . Buy your car at this location but have it serviced at another dealership. read more

We had been looking for a car for weeks. Calling dealerships that made false promises of the cars they had didn't have in stock or trying to sell us the color we didn't want. It was so much work and such a horrible experience for my dad buying his first new car as a treat to himself since he's going to finally retire. We called Honda and Peter Farion took care of us from beginning to end. He was prompt with his communication, respectful, easy to work with and ultimately everything he said became a reality all in a few days. Even Daniel Razo in finance made it the easiest, quickest experience I have ever had in 40 years. Thank you Peter and your team at Honda who truly made the dreadful experience of buying a car enjoyable! Highly recommend! read more

I recently purchased from this dealership. I am happy with the ease of the sales process and my salesman Kyle was very friendly and easy to work with read more

We purchased a brand new 2019 Honda Odyssey at Honda on Grand. The drivers side panels melted shortly after purchase. The dealership said it was environmental and would need to charge us to replace them. We said that wasn't acceptable so they made an exception and replaced them at no cost, which was nice. The panels melted again shortly after and both Honda corporate and Honda on Grand are saying there are no other solutions. I would not buy a Honda again and definitely not from Honda on Grand. read more

Honda On Grand - Auto Repair Near Me - Elmhurst, Illinois

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Had a GREAT experience at this dealership. Our sales agent James Janowski was so attentive and helpful throughout the whole process. James has gone above and beyond to make sure we were satisfied and he didn't fall short in doing so. He made sure we didn't leave the dealership without knowing the features our 21 CR-V had, including some " hidden " not so commonly known/used ones . It was a pleasure doing business here and I would recommend this location for anyone in the market for a car. Ask for James ! He won't disappoint. read more

Honda On Grand - 2021 Honda CR-V Special Edition AWD - Auto Repair Near Me - Elmhurst, Illinois

If I could I'd give them 0 stars To sum up the "experience" Went with my 70 year old mother to buy her a car on 10.2.18 at 3:07 pm I knew exactly what she wanted and they had it, worked the price and by 3:39 had the deal done, all that had to be done was finance. There was nothing more for me to do as she seemed to be in good hands. Salesman drove her home to get her plates, kudos for him I get a call at 7 pm to pick her up because the deal was over due to her not having her insurance card on her. Guy below that I posted his pic was the person that decided none of the 10 salespeople standing around would drive her the 3 miles to pick up the card 3 hours after the deal was struck. Tried to hard sell her on service packages etc. Bottom line I went in there furiously to pick my 70 year old mother up after 4 hours of waiting around and the guy was ready to FIGHT! Buddy your an embarrassment and you should be ashamed to take advantage of the elderly. Update: The dealership was so upset with my review they called the Elmhurst police this morning to file a complaint about me. Police cannot do anything regarding the review so.... The "ethical" finance guy who threw my elderly mother out fabricated a lie stating that I threatened him. "But hey, you have to believe a car salesman right???" Don't worry Honda on Grand, I would never return to your location. And I will follow up with a complaint to your corporate offices as well. read more

Honda On Grand - This guy wouldn't offer a ride to a 70 yr old to get her ins card after 3 hours of giving her the run around and HES THE FINANCE GUY!!! - Auto Repair Near Me - Elmhurst, Illinois

Check engine light went off on my 2016 honda pilot, took it to autozone to diagnose it was the fuel injector, also took it to my mechanic and said same thing. This particular model has a warranty extension for fuel injectors 150k mile/10yr (my pilot has 131k at the moment). I called them about it the first guy i talked to said it was only 125k/9yr warranty whichever comes first i said i thought i saw on google 150k/10yrs guy said 'nope it says right here on my computer' so i chatted with honda link and confirmed 150k/10yrs. I called them again and said info i got from actual honda and they're like oh dont worry i'll take care of you since i didn't get the name of the first guy i talked to. Brought my pilot in, check engine light was gone so i had to drive around for another week til light came on, once it did i took it again to get diagnosed and still said fuel injector, took it to them right away light was on when it got there and they did some work on it and told us to return it if light came back, took it home next day light sure enough light was back- brought it right away left it there and got a call from them that it was actually my converter failing. They knew the light was going to come back and refused to replace the fuel injector. It is under warranty! And my mechanic said the fuel injector can pass test but still be bad which would eventually affect the converter! They are doing everything to avoid honoring warranty extension from honda!! Go somewhere else! read more

We recently purchased a car from this dealership. It was probably the best experience we have had buying a car. Our sales associate Marcel was friendly, professional and not pushy. He patiently answered all of our questions and moved the whole process along very efficiently. I would refer anyone looking for a car to this great dealership and to Marcel. No haggling, no underhanded tactics. Fair prices and transparency. read more

I just purchased a Civic from Grand Honda and I must say a dealership is not where I wanted to be at this time with the whole car shortage going on. I went to about 6 other dealerships during this process. Finally I found a decent dealership and great sales guy Kyle. He wasn't pushy at all. He showed me realistic cars in my budget! The process was simple and quick. Kyle definitely went above and beyond for me! So did the sales manager. They also DO NOT add on a bunch of extras and try to take advantage of their customers like most dealerships I went to. read more

Honda asked about my experience with their service department on 10/23 and I replied with the note below. Since then, I have not received a single reply from Honda, so up on Yelp it goes... It was not a great experience. I had a coupon for a $50 synthetic oil change sent to my home. I couldn't find it, so I called and your guy (David I think) said he'd honor it. When he handed me the bill, the charge was $59.95 (your regular full price) plus a "miscellaneous" charge of $6.15. For what? Who knows? I asked him if the coupon was applied and he said yes. So my $50 oil change ended up being $69 with taxes. Also - he tried to upsell me on a cabin air filter. $125. Really? This filter costs $10 and takes 30 seconds to put in. This team needs lessons in customer relations. It's no wonder dealers have such a terrible reputation for auto repair. read more

I went to Honda on Grand to purchase my new Honda and trade in my 26 year old Honda, of which I am original owner (I rarely like shopping for cars). Danny made it a very pleasant experience and we were able to complete a deal without the typical nonsense one often experiences when shopping for a car. Danny worked with me on the deal and we were able to come to agreement in one visit. After seeing the model I came in for I wasn't so sure I wanted it so Danny showed me an alternative that was far more suitable to my needs. The fact that I keep my vehicle for a quarter of a century means I don't want to have cognitive dissonance. I'm glad he showed me alternative as he KNEW, probably from experience, I'd not have been happy with my first choice. This dealership didn't bog me down with several different people trying to close the sale... I would have walked. I'm very pleased with my purchase and recommend Honda on Grand read more

I bought my 2011 Nissan Murano last night I parked the SUV in my garage woke up this morning at 5:30am to go to work and the SUV did not start, I called the sales men Ricky and he told me is there a way to get the SUV to them if I can jump it. I explained to him that the SUV will not stop he tells me that it might be the battery. Really, they could have checked that before I left now I don't have a vehicle and have to take public transportation to work when I have a new vehicle in my garage. I only received 1 call all day from the dealership it's really sad that when you come in the door they are all helpful then when you buy the car they treat you like you didn't just buy a vehicle from them. i'm very angry that I have to be without a vehicle after spending all that money. read more

My wife went today for oil change and the guy mentioned about the rear differential which I already got it done before. But I guess if you get it done somewhere else and you come back here and it's still in the system. They are gonna keep bringing it up to you LOL. Also the guy mentioned about the breaks that they are uneven. Apparently I changed everything EXCEPT for one side in the front because according to my brother in law who's a mechanic. The other side was still good. I know it's almost that time to change it but I WILL NOT TAKE IT HERE FOR ANYTHING EVER AGAIN. Last time I went here for oil change. The agent who took care of me was trying to charge me double for it. So I ask if the price went up. The agent told me to wait and after awhile he charged me the old price and to disregard the survey! Shame on you guys for scamming your own customers! read more

When I purchased my car here I was convinced to buy a remote start/car mat combo add on. The remote start was installed by a third party called "Tint World". The installation was extremely poor, wires were cut too short and fastened together with electrical tape. I was told by a technician who saw the work, "this is what I would do if I had no idea what I was doing". This has later cost me thousands of dollars in repairs to which Honda doesn't care because it's not under warranty. I'm not even looking for money back at this point, just want everyone to know this dealership hires people who do lazy, awful work on your brand new car. Don't recommend you trust them. read more

The last time I bought a new car I was 18. I was always nervous to have to go down this road again. I have to say my husband handled negotiations like a BOSS! Tom K. Is an awesome salesman. Very down to earth and not pushy at all. He was very knowledgeable and answered our questions. He has a sense of humor. He waited for us to come in even after his shift was over. I had to work and couldn't come in earlier. I'm glad he went the extra mile for us. Thank you so much. I absolutely love my new Accord!!!! read more

Easiest car buying experience I have ever had. Between my husband and I we have purchased over 10 vehicles combined. I dread going to dealerships and was extremely happy with this one. Customer service was great and they weren't pushy. I recommend Vince and Jake there! read more