Great service. I just picked up my car from Ed voyles acura, overall great experience. I was able to come in at 7:00am drop off car and get a courtesy vehicle (which allowed me to still be in the office by 8:00). They quickly fixed my AC and I was able to pick up my newly washed car after work. Quick and efficient, highly recommend going to Ed voyles for any acura service. read more

Great , friendly service that makes all the effort to respect your car and goes a step above by returning your car washed & cleaned

I went to Ed Voyles Acura dealership to have my air bags replaced. There was a recall for the driver and passenger side airbags for my year make and model. I was told the wait time would be about two hours which was not a problem. After waiting two hours, I received a notification that my vehicle was ready. (They text you while you wait to keep you up to date on the status of your vehicle) Which I thought was very cool. My contact person gave me my car keys and thanked my for choosing their dealership and asked that I leave him a good review. I thought no problem. Then, when I walked outside I didn't see my car. That was the first red flag. I then went back inside and asked the Acura service contact, where did you park my car? He then took back my keys and then drove my car around from the service area. I then got into my car and started driving. When I went to put my service papers on the passenger seat, I notice a big split/crack going down the middle of my front passenger seat!!! My interior was in great condition prior to me bringing my car to the dealership. I then out of shock, immediately notified the Acura team service manager of the problem. He then told me to bring the car back and his manger will take a look at the damaged. I did exactly that. The Manager at Acura assessed the damaged, took pictures and told me that it looks like someone over weight might have leaned on the seat while they were vacuuming my interior or the service technician might have sat down with a tool in his pocked. He then told me that he will summit the photos and information to Acura for an evaluation. I couple of days later the service manager at Acura called me and told me that "they will only replace the cushion part of my seat with a "non color matching used cushion that was not made for my year, make and model!! I thought he was joking but he was very serious. I told him that's not how I bought the car in to your dealership! Your employee is responsible for the damage and you should replaced the cushion with the original OEM part. He then become very irate a began to argue with me over the phone. Telling me how many years he's been in the business and how he's not going to replaced the seat with a new one or do a proper repair. I then ask to speak to his boss who was not available at the time for a phone conference. As of now, the case is still pending. This was my first visit to the dealership. And it is my last. I would not recommend this Acura dealership to anyone, Be it my clients, colleagues, friends or relatives! read more

They really go above an beyond. They have a very clean facility, extremely nice people, and they seem to genuinely care about what they are doing. I have been to several other Atlanta area Acura dealers, and Ed Voyles has been the most up front and professional. I bought my car there, service my car there, and plan to be a customer for a long time. read more

I've never really had a good opinion of car dealerships...especially when it comes to the service department. But, I have to say these guys are pretty good. I bought an MDX there in 2003 and had it serviced there ever since. The car buying process was pretty smooth. The service deparment has been better than expected. The work they've done has been good. They always give you a loaner car to make it easy to drop your car off during work. I honestly haven't done a price comparison so I can't be completely sure I'm not over-paying. But, I've never gotten a bill that has alarmed me. I've only had one issue...the door guards I bought fell off after the first 10,000 miles on the car. At first they didn't want to replace them. But, they came through in the end. I've got over 100,000 on my car now and the guards are still fine. Overall I'd have to say working with them has been very convenient. read more

An absolutely horrible experience. I took my car in for a routine oil change. A $34 oil change soon turned into a $1000 oil change. I made an appointment for an oil change and was told that it would be an hour wait. Ok, I waited and after 45 minutes, I was told that I need a cabin filter. So, I decided to buy that for "$85.00". I told the service advisor that my air was blowing warm at a stop and he stated that would be another appointment. Ok, I get that plus the service advisor said that my Freon levels were ok. Well, I paid for the service and drove away. 500 feet away I Iooked at my temp gauge and my car was running hot. I immediately turned around with steam coming from under my hood. They did put me in a loaner but later that day told me that both my fans had shut down (COST -- $900). "Oh really" My car wasn't running hot when I brought it there nor at the time of the Acura Multi-Point Vehicle Inspection Checklist explanation (All Green marks). Talk with the Service Manager to express my disgust with the entire ordeal. My car was in excellent condition prior to bringing it to Ed Voyles. The profit center for most dealership is not the selling of cars, it is the service and parts. I GOT SCREWED BY THIS "disreputable" DEALERSHIP. Even more shocking is to do this to a veteran. Shame on you ED VOYLES ACURA. read more

Ed Voyles Acura always makes me feel like a valued customer! They provide excellent customer service, always with a smile. When I have needed service and needed to be "squeezed in", they make it happen. Typically car dealerships and service centers seem like they are trying to rip off customers, but I truly feel like every service is explained, there are no mystery charges, and I never feel like anyone is trying to pull one over on me. A great experience every time! read more

Acura service is HORRIBLE. I have a headlight wiring issue, which is a safety hazard and subject to getting a ticket for a headlight being out. I called and asked if I could bring my car in and get a loaner car, and the service rep assured me a loaner car was available. I drove up to Ed Voyles from the city, and then waited for 20 minutes for a rep to come to me and then tell me that there were, in fact, no loaner cars available, I wasted over an hour and a half of my time and also wasted gas just driving for over an hour round trip. DON'T TRUST ANYTHING THEY TELL YOU OVER THE PHONE, THEY ARE JUST TRYING TO GET YOU TO HANG UP. THEY HAVE NO PROBLEM LYING OR JUST BEING LAZY AND NOT CHECKING. read more

I've been taking my car here for many years. I had a long standing relationship with a service adviser that I felt like had my family's best interests in mind when making service recommendations. He also made sure that the work 'eventually' got done right. Unfortunately, taking my care back over and over again for the same issues seems to be more regular. None of the more complex repairs ever seem to be addressed on the first try. Also, after my last service visit I got my vehicle back with the interior completely covered in grease (it was not dropped off that way). I called and they said to get it cleaned and they would take care of the bill. After several weeks of emailing and calling, the service manager has yet to address it. I've spent close to $10k in the service department and they would lose my business over $70. I'm not sure this is the service department for me anymore and I certainly don't feel great recommitting long term via the purchase of new vehicle in the next month. 7/31 Update: I spoke with Jeff Elliott (GM) last week. He listened to my concerns and they ultimately reimbursed me for the damage to my interior. I'll probably give them another shot at some point. I hope they take the time to ensure all future jobs are done right the first time and that they take immediate action, not requiring social media, to rectify it when it's not. read more

I brought my car into the collision center after an accident. There was no where to park so I drove down the hill to look for more parking but there was none. When I did find an open space I was told by a technician that I had to move. He did show me a spot that I could park in after I said to him I was there for service so where was I supposed to park. After the work had been completed no one phoned me. I called them on the day it was to be ready so I wouldn't make an empty trip. He said he would call me back to let me know. An hour or so later he said it was ready. When I picked it up the work had been completed to my satisfaction. I looks really good. My only problem was that all the change had been taken from my ashtray and my console had been riffled through. When I complained to a manager he claimed it had never happened before and offered to replace the amount stolen. Upon reading reviews I found that not to be true. You don't always think about the small change in your car when you take it in to be serviced but apparently someone there does. So make sure there are no valuables in your car including change and know that they will go through your console and glove box looking for things to take. read more

This review is for the Ed Voyles Acura Collision Center. Meg (Administrative Assistant) greeted us with a warm smile and processed our paperwork fast. The office was clean and had a pot of "fresh" coffee and cold water. The best part is the repair advisor, Louis. He gave an estimate for our car body repair. Then he added that if it were him, he would not spend the money and just drive the car as is. He even took my car to the body shop and did a minor repair of removing white scratches and retouching black scratches (due to paint peeling off). He said that this should be good enough. I agreed and thanked him for his honest opinion AND quick repair. I expected to pay for the repair but both Meg and Louis said no cost, which I was very surprised. I hope that I would not get another car accident, but if it happens again, this is definitely a place to go for an honest and trustworthy estimate/work. read more

On Saturday, February 04, I had my oil changed and requested that my back right tire be inspected. I requested such service due to my TPMS light consistently coming on and having to add air to my tire weekly. Air was simply put into the tire and not inspected, which could have been done at a gas station. I know this because Friday, Feb 10, only six days later the pressure was low again. Moreover, I found the problem myself....a nail. Also, the technician failed to reset my oil percentage to 100% and left it the same way that I entered 40%. I left a message for my service advisor; however, no call was returned. Ed Voyles' detail to service is becoming less and less consistent for the amount of money one spends. I really don't want to drive the extra miles to Jackson Acura, but you guys are pretty much leaving me with no other choice. It's sad since I have been with you all since 2013:( read more

New to the area and had my car towed in for service because it was the nearest dealership. Not good customer service. They gave me the run around and were difficult to get in touch with. Took way longer than estimated to get fixed, and they ended up saying the repairs weren't covered under warranty (I think they should have been). No idea if all these 5 star ratings are real, but don't think they are deserved. Will try another Acura dealership next time around. read more

Scheduled an oil change and a warranty item check. They took it upon themselves to perform additional work without my approval for the expense. I informed the service rep that I would pay for the parts but not the labor, since it was simple work I would've done myself versus paying their inflated rates. They agreed to this. Strangely, the recommended work my Acura still needed, they didn't even bother asking if I wanted to approve it (which I would have), and instead gave me my car back unfinished. They returned my car to me with the dealership paperwork still on the dashboard, the oil change reminder sticker was poorly placed where it blocks the driver's line of sight, and the heater at its highest temperature and fan settings (it was not cold outside). Furthermore, I keep my headlights on "Auto" and after driving in the dark for a bit, I realized they had turned the switch to the "off" mode. It's worth driving a little further to a dealership that will properly represent the great product that Acura is. I won't be back. read more

We had the best car buying experience ever! Salesman Jeff Burg and Sales Manager Jim Barnhart actually made our experience easy, completely painless and even a little fun. We purchased a pre-owned Acura we initially found online. Jeff and Jim took the time to answer all the questions we had prior to arriving at the dealership. When we got there they were very welcoming and made us feel like we were just friends that hadn't met yet. Jeff showed us the vehicle we had picked out online and had it ready to go. He pointed out a few of the features and then let us have as much time as we wanted to look over the car by ourselves. He then went with us on the test drive and continued to answer all of our questions. We felt like we were dealing with an honest and fair man, definitely not your typical "used car salesman". Furthermore we feel like we paid a fair price for the vehicle and received a fair price for our trade in. For the first time ever my husband did not have buyer's remorse! What a refreshing and pleasant experience, because of this we will definitely be return customers! read more

I would highly recommend you look for a used vehicle somewhere else. I was looking at a used 2004 f150 with 94,000 miles on it at Ed Voyles Acura. The service engine soon light was on. My salesman Tony Nguyen took the truck in to their service department. He brought the truck back and said the gas cap was loose and that set the service engine soon light on and there is nothing wrong. Ed Voyles even put it in writing that there was nothing wrong with the truck and it just had a emissions test done. So my wife and I said ok that we just wanted to make sure there wasn't anything wrong with the truck. The salesman kept saying it was just the gas cap. So we went ahead and purchased the truck. Within a week the service engine light was back on. They totally lied about the problems with the truck. Truck is now going in to a mechanic to fix the problem. I would NEVER purchase another vehicle from them. read more

After ten BMW's, my wife and I saw reviews of the new MDX and that it seemed to have had a makeover. Doing some research on the net, we found one that we would like to drive at at Ed Voyles Acura. As we got out of our X5 and started towards the lot, a salesman named Lloyd came to help. He was one of the nicest salesmen I have ever met. There was no pressure just positive dialogue and a wealth of knowledge about the MDX and how it compared to the X5. After driving the vehicle, we found his claims to be true. Early in our negotiations he introduced us to his sales manager Chad. He too was also there to make sure we were satisfied with the car and come to a fair price for the trade. Initially we had only planned to check out the MDX and sell our X5 on Ebay if we liked it. My wife liked the car so much and Chad gave us such a deal that we decided to go ahead and trade and not worry with selling our X5. We are very satisfied with our MDX and especially the buying experience. read more