Over the holidays we bought some items for a weight set for my son. I ordered some of it online…read moreand bought some from the store. It was very confusing and they did a fantastic job of sorting it all out and getting the very heavy order loaded into our truck. Recently, we ordered a mini stick online. It arrives in a huge box without any type of paperwork. Once opened, the stick was clearly damaged. I was very worried about returning it, thinking they would suspect we had used it. They gave us a full refund. The teens at the front desk were extremely kind and the manager was super helpful!!! Much better than average customer service!!!

Service was so terrible. Had my 2 yr old and little baby; my wife was trying to get some shoes…read morehere. The workers took forever to help us, but we waited patiently as we understood it was busy. Then when my wife asked to get the shoes they brought the wrong ones out. She asked them again to bring the right ones and we waited for 25min and then just left. Bunch of kids running this location.

I had a deeply unsettling experience at this location that went beyond poor service. Despite a high…read moreheadcount of staff, the lack of assistance was secondary to the unprofessional conduct I encountered. At checkout, I was subjected to a coordinated intimidation tactic by multiple employees that felt targeted and exclusionary. The atmosphere was hostile, and the disproportionate nature of the staff's behavior has made it clear that my presence is not valued here. I will be escalating this experience and taking my business to Alo or Vuori instead.

So annoyed. Arrived to store at 6:50PM on Monday 8/25. Doors…read moreclosed. Mall still open. Two employees at register. I try to open the door. Employee comes to door, "We closed early for a staff meeting. Registers are already closed." I looked on Yelp. Hours said they were open 'till 7PM that day. Terrible customer service. 1) Staff meeting could've been an email. Let's be real. 2) The mall closes at 8:00. It's reasonable for your employees to come for a staff meeting at 8:00PM instead of 7:00PM. 3) If yelp says you're open 'til 7, then be open 'til 7.

I went to BIG 5 today and was having a hard time WALKING and so I mentioned to the girls 3 of them…read moreI couldn't go in to the product IF they could go and get it for me. Becca said very KINDLY yes I can go in an find it so you can see it. She brought different selections and I was able to BUY the mouthguard that I needed. She is ro be COMMENDED for her kindness just like Sam Walton said TAKE THEM TO THE PRODUCT. SHE brought the product to me.....WOW!

Chris, Bran, and store manager Matt were all incredibly helpful with a purchase I made today,…read moreSeptember 17, 2025. I called ahead and they made sure the item I wanted was available and held it for me. I came during lunch to pick it up. They're always so nice here and so helpful. I would absolutely recommend them for anything that you're in the market for that they sell. They always have great prices on their flyers. I suggest you sign up for their mailer as I honestly love Getting a great deal on items.

Small store but mighty with all they have to offer. Great location great staff full of humor…read moreespecially with two little ones who want to run in circles and touch everything and make everything a game. I was able to get in and out and if you purchase online they let you return to store. Once my zipper was broken in a coat and magically they fixed it! That's a huge win in my books!

When winter approaches and the cold artic winds settle in. Its time to get some coats, hats, and…read moregloves to help you stay comfortable. The North Face is a place that can facilitate that need with top of the line cold weather gear. I came to this store and the employees were friendly and ready to assist. The prices here are a little bit higher than other places but you can depend on clothing made by The North Face to be sturdy, long lasting, stylish and comfortable. I know that my purchases will keep me happy for many years to come.

The staff here are very helpful and friendly. Recently brought my bike in here for a tune up and…read morethey walked me through everything they were going to do. The store is always clean and can usually find what I'm looking for!

I recently brought my daughter to this location to try out a bicycle. Since it was our first visit,…read moreI didn't realize we needed to ask an associate for assistance before she sat on a bike at the test ride station. She pedaled just a few feet when an associate by the name of "Eric Jensen" abruptly approached us and told us that customers aren't allowed to ride inside the store. While I completely understand and respect that policy, the way he addressed us felt unnecessarily harsh and startled my daughter. A kinder, more understanding approach would have gone a long way -- especially when speaking to parents and children. We left feeling discouraged by the interaction, which was unfortunate since we were genuinely excited about finding her first bike.

I have been looking for some new running shoes for my plantar fasciitis and shopped around all of…read morethe running shoe stores in the Littleton/highlands ranch/lone tree area. This store was by far the most helpful in terms of selection, knowledge, and the amount of time they were willing to spend answering questions and providing suggestions! I want to specifically mention Gabby because she helped me every time I came in to try on and narrow down what shoes to buy (3-4 times). She was awesome--very attentive and knew so much about not just the shoes but foot support in general. I am not a runner by any means but I am on my feet all day for work, and I found the store to be very accommodating. Finally settled on two pairs that I can rotate around as my feet need more stability. I did get the $2 VIP membership on their website for a better shoe price and shipping cost. Really really happy with my experiences here.

If you're a runner, this store is a must visit. If you're a walker, also a must visit. The staff is…read moreSO kind, and will not pressure you. They help with free gait analysis to look at your feet and what shoe styles support you best. For me- I'm a Brooks Adrenaline girly for the last decade. They also have all the major shoe brands- including the oh-so-trendy Hokas. Derrin was super kind!

Ran in (see what I did there) to grab a t shirt for the Colfax marathon. Stayed to get our best…read morerunning shoe for our body assesssed. An employee was so helpful in assessing my friend and my running style and what shoe would be best for our gait. He was very knowledgeable and took the time to record our walking in a tread mill. Store seemed well stocked and there were a lot of great running shoes on clearance.

I've only been here a few times, and originally I went to help my daughter when she was running…read morecross country for high school. They have a very high level of attention to detail that I have not seen anywhere else. Furthermore, when I went to buy a pair of running shoes for myself after 1 million years they took care of me in a very positive way. The first person I dealt with didn't give me the attention that I was looking for, but when I went back, they more than made up for it by fitting me perfectly in a pair of shoes that lasted me for tons of miles worth of running! I would recommend this place to anybody that is a professional runner on down to a casual mall Walker. I don't know about other stores, but the one in Lone;Tree is superb! They did not try to upsell, but rather found the right shoe for me and what I wanted to accomplish. They could've charged me way more, but never did.

This is the newest Rockies Dugout Store, and I am so happy they chose a location that all the fans…read morein southeast Denver can now get to without having to make a big trip out of it. Makes exchanging my season tickets so much easier than schlepping it over to the Centennial store. The prices are absolutely crazy - $125 for a jersey and $40 for a hat. Yikes. Makes you consider going online and getting some "unlicensed apparel" for a fraction of the price. The staff is a lot like the other locations, they seem to be bored to tears and they don't really give much customer service. They're not unfriendly - it's just a feeling of low energy.

The staff at this location is very friendly and laid back. If you have a request to get a certain…read moreitem, the people bend over backwards to make it happen. And the prices are much cheaper here than the stadium by a third so get it at a store. Like the change in variety of merchandise through the year. Keep working hard, and the cheap big box stuff is junk...get the real stuff from the Dugout Stores.

quoted services are well over two weeks late with no eta in sight. In-store help is very rude and…read moreunresponsive. Management is impossible to get a hold of. I highly recommend finding custom hat work somewhere else.

Not a very big selection so I was a bit disappointed although I did find what I wantedread more

I absolutely love untuckit shirts. It's the future of business fashion and I wish they were public…read moreso I could invest in them. I just had a great experience with the assistant store manager, Chance, who had empathy for one of my concerns and I left happy and with a brand new shirt. Thanks, Chance! I definitely recommend this company and location.

Rudest employee I've ever dealt with in my life. You'd think for $100 button ups they'd try a…read morelittle customer service. Would NEVER recommend this place to anyone. I got 5-10 shirts at Macys next door, half of the price....10x the selection and you don't have to deal with the rudest retail workers in the entire mall.