I had an extremely disappointing experience with this business. I paid for delivery, but my order was never delivered. No one called me, and my doorbell camera showed no evidence that anyone attempted to make the delivery. Instead, I was forced to drive and pick up the order myself. When I explained the situation and requested a refund of the delivery fee and tip that had been automatically charged, the staff refused. Rather than trying to resolve the issue, they responded with a dismissive and rude attitude. To make matters worse, I spent over $160 on a small bouquet with no vase and a fruit arrangement that did not justify the price. The quality and value were far below what I expected for the amount I paid. Mistakes can happen, but refusing to take responsibility for a failed delivery and treating a paying customer poorly is unacceptable. Based on my experience, I would not recommend this business and will not be returning. read more

"A treat is different from a reward which must be justified or earned. A treat is a small pleasure or indulgence that we give to ourselves just because we want it. Treats give us greater vitality which boosts, self control, which helps us maintain our healthy habits." Gretchen Rubin Have you ever been surprised with a gift, a reward that was earned. It truly boosts self control and makes true gratitude and happiness. This was a gift was a friend. It just showed up at work. Flowers, cupcake's, chocolate covered strawberries, and a teddy bear are all reasons to smile at. It's been so many years that another updated version of a new review needed to be published. What's not to love about this company? If you are looking to surprise someone special and make their day this is how you do it! They offer so many options for arrangements it's mind boggling. Let's make sure and share love and happiness always. Here we go to make sure someone's needs are fulfilled . read more

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Kevin @ Edible Arrangements was awesome.The young man was very patient with me & very professional. Thanks again Kevin! read more

I spent $120 to send a sympathy package for a recently deceased person and because nobody was at the house they want to charge me to re-deliver it. When I called to complain, I was dismissed even though on their website, they did not tell me that for each failed delivery you have to pay $5.99. I was given a customer service number 678-992-2390 and when I called it at 2:45 pm, an automated message said that they were closed. I asked for a refund and they wouldn't give it to me. They just told me I have to drive an hour to Henderson to go pick it up myself. SERIOUSLY?!??. PS After I posted this review, the company actually honored their commitment and the driver Miguel, who was Amazing re-delivered it and they did not charge me. read more

Edible Arrangements - The receipt - Florists Near Me - Henderson, Nevada

Got a delivery. Huge hair on the inside of the bag. Called the store and they could care less. Basically said to call Uber re money. I tried explaining it wasn't the money that the hair was the problem. Seriously could care less. read more

Edible Arrangements - Big hair inside bag - Florists Near Me - Henderson, Nevada

We had a little mishap with our online order for Mother's Day. I spoke to the owner and Cameron made everything right. I'm sure Dainiah is going to love this fruit bouquet. It was awesome! Five star service all the way read more

Edible Arrangements - Awesome bouquet - Florists Near Me - Henderson, Nevada

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Service and quality had improved and I am happy with several purchases here. The staff has been very helpful and they gave great recommendations on the occasion I was looking for. The fruit is fresh and well packaged. I was able to bring a large fruit bouquet and it lasted in the office fridge for the day. The cheesecake was good and very well packaged. This is a great spot to get something worth while for celebrations that is actually healthy. Get the app and order ahead to save time. read more

Paid for same day delivery and had to cancel due to their tracking system providing wrong tracking updates. Manager stated they prioritize businesses rather than residential deliveries so my same day was pushed to the very last delivery at a time that we would not be home. We planned our schedule around their tracking updates and they were wrong causing us to have to cancel. It doesn't matter how much you place a tip at time of purchase. read more

I ordered an edible arrangement and added $5.00 to have chocolate covered strawberries. See the pics....no chocolate on the strawberries. I've reached out several times and finally got a call yesterday asking me to email my pictures to a cell number which I did. Never heard back....not happy! read more

Edible Arrangements - No chocolate - Florists Near Me - Henderson, Nevada

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My husband loved this for his birthday! Got same day delivery and all! Plus the cutest card! Thank you!! read more

Edible Arrangements - Florists Near Me - Henderson, Nevada

For almost $5 a strawberry the least you guys could do is have decent looking strawberries. These look like they were jammed in the back of the fridge for a month. read more

Edible Arrangements - Old strawberries - Florists Near Me - Henderson, Nevada

My son got me flowers and chocolate covered strawberries for Mother's Day. The flowers are already wilted, brown and dying and the strawberries were wet and soggy. Such a disappointment as I know my son wanted to get me something special and this was a disaster. read more

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It is Mother's Day and I received a call that I had a delivery, but I was not home and they could not leave it outside because it is too warm. I was asked when I would be home next and I gave them about a 45 minute window because it is Mother's Day and I am not at home today for very long. Then this woman proceeds to tell me that I can come pick up the delivery and they are open until 7 PM. I was actually taken aback. I then told her that was not going to happen and that she can re-deliver it tomorrow. I gave her a time frame. She then starts to make her delivery scheduling a me issue instead of just figuring it out and having any kind of customer service ability. I am appalled that this is how they treat customers. Nobody needs to listen to the back end of how things work at any business when they are the recipient of a gift on a Mother's Day. read more

I ordered chocolate covered strawberries for the dessert table at my sons wedding. The strawberries were delicious and the chocolate was amazing! I ordered them a few days before the event. The store was open and they were very helpful! I would recommend the store on Stephanie. I would definitely buy from them again!! read more

Ordered online for delivery on Valentine's Day. Waited the whole day without delivery to my wife's office. Called the place, and I was told that they saw the order, but they didn't understand why the order was never made for delivery. Really bad service and very disappointed as I wanted to give my wife a surprise on Valentine's Day! Will likely never do service with them again! read more

Very disappointed with what was delivered. It looked nothing like what I had ordered. Do not order from this store. See pics for what was delivered vs what was ordered. What a scam read more

Edible Arrangements - what was ordered - Florists Near Me - Henderson, Nevada

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I LOVE this place. The customer service is impeccable to include that the staff is courteous and kind. I was celebrating my moms Mother's Day a week earlier; an arrangement my sister and I planned earlier. I live in Reno, Nevada and purchased my order on line in the hopes that my mom received her lovely arrangement on time. My date to arrive was the date the order was to be delivered. What I didn't know was that my mom had arranged for all of us to go out that afternoon to eat. YIKES! I knew my order could be delivered anytime before 6PM but OMG, this entire thing was to be a surprise. I called customer service to explain my situation and my moms Edible Arrangement was delivered prior to us leaving for lunch and she was so shocked and delighted. This was so awesome and I truly loved the major attention Edible Arrangements gave me in regards to my needs. Please use their services. You will not be disappointed. P.S. The Edible Arrangement was DELISH!!! read more

I've ordered arrangements from this location 3 times and they were all great. Last time I wanted to have it picked up instead of delivered and wasn't sure how to do that. I called and the employee who answered the phone on 2/25 was so very helpful. She took the time to get on her phone so she could tell me how to do it on my phone. I wish I had her name but I never asked. Anyway - great arrangements and great customer service read more

Delicious and beautiful fruit arrangements perfect for a large party. I always order an arrangement whenever I'm hosting a party at my house because the arrangements are beautiful and the fruit is always perfectly ripened and tasty. read more

Came in to redeem my free birthday box & have some allergy restrictions. So I thought I wouldn't be able to get all strawberries but thankfully I got the sweetest guy to help me out! I think he was the store manager I'm not sure why I didn't get his name. But this whole process was so smooth & amazing. Plus the berries are delicious as always!! read more

Horrible customer service. Went to pick up a gift from my son due to not being home the day they tried to deliver to me. The store called me on Sunday and I told them I was in another state flying back on Monday. I asked if they could redeliver on Monday after 2. I was told no due to a heavy delivery schedule and given and address to come pick it up. I was told it would be placed in the refrigerator for me to pick up at 1:30. I arrive and the manager could not find my gift. Said he needs to make it, wait 55 minutes or come back later. I said no, Can you just redeliver it to me tomorrow? He ran in the back of the store ran back to front of store and said 15 minutes. I said no, Can you just redeliver to me tomorrow. I just came straight from the airport and I need to get home. He said five minutes. I started to get annoyed and said I was doing them the favor of coming in to pick it up. My son paid for delivery. He interrupted me and the more he kept talking over me the more I was getting mad. I asked three times for him to stop interrupting me. He was so rude. Told me to stop talking down to him when I was not talking down to him. How could I even talk down to him when he kept interrupting me? I was telling him some facts about the order. He started making up a lie in one of his interruptions about my order wasn't supposed to even be delivered until today. Yet there was no order waiting. Lying to the customer will lead to angering a customer more, so due to having cake all over his face from knowing he was wrong and would not be able to bully me into waiting He shouted , I'm cancelling the order. My mother's day gift from my son to me. I told him he was a horrible horrible horrible person. So....he's a manager and he should be able to handle a customer being upset and dealing with it appropriately, but now a days Customers are never right anymore. I've called corporate office in Connecticut and in made an official complaint on the store. I don't care if you're having a good day or a bad day, you don't treat customers like crap! When a customers speaking you listen then speak. read more

Unbelievable charge me money and didn't deliver what I order. Thank you for screwing up!ok the owner of the business offered another with the correct order free of charge and I said no to it and was very happy he offered but I just wanted to address it. He is a awesome person and I'm changing my thoughts bout this issue and went to a positive response. Thank you, Jayson Wells read more

Edible Arrangements - Florists Near Me - Henderson, Nevada

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Pathetic service. Ordered valentine basket on 12th still not delivered at 6:30 pm. No one answering phones. Stay away. Save you money Scam

Received as a gift - fresh fruit nicely packaged. Driver did an exceptional drop off since we weren't home and hid it behind our chairs so it wasn't seen in the street. Definitely will order from them again- kudos to a great team read more

I was supremely satisfied with the service as well as the quality of the product. I had a small issue with my order and the manager, Hector, was cheerful, responsive and professional . I recommend utilizing the add on feature as it is affordable and a great touch. The cookies are sublime read more

Great service and product. My wife really enjoyed the arrangement I picked up for her.

Horrible. If you want someone banging on your door incessantly, repeatedly ringing the doorbell, you open the door and they take a photo towards you, Edible Arrangements is the way to go. Ive never before felt so violated on my own private property. I sure wouldn't want any of my loved ones to experience this either. read more

Ordered for my husband's birthday, came on time but none of the fruit was ripe!!! Tried to contact for a refund but never heard back! $$$$ for bad product! read more

My husband was delighted with the Arrangement he received for Valentines Day. The fruit was fresh and perfect. Completely worth the price. Deliver was great. You all rock. Edible arrangements are now my go to for gifts. Thank you! read more

I am fairly sure this is my first Yelp Review - I don't make praising or bashing a public thing - I rarely bitch and moan - I usually react very quietly and take my business elsewhere... But today I ordered 12 strawberries on Valentines day - at around 1:00pm - I asked for a 2:30 Pickup - paid in advance online and we are good to go. GOT MY CONFIRMATION Yay !!!!! - Went in at 2:15 and they were running behind - I get it - I'm early - it's Valentines Day - no worries - so I come back at 3:30 (1 hour and 15 minutes later) - place is crazy - again I understand its Valentines Day - Wait in line (again) for my turn and I am then told it will be at least another hour before they catch up and there is nothing they can do. What ?!?!? - Ok let me get this straight - you took my money - you confirmed a pickup time - I came "near" the pickup time - I fully understood how backed up you were - came back an hour later and you are telling me you are another hour behind ?!?!? - WAIT IT GETS BETTER - As I am asking for a refund (I am now officially no longer happy and cordal I am now angry but reserved), a woman walks up next to me to pick up her order - they ask her the same question - "what time did you schedule your Pickup" she responds "3:30" which it is at this point. - 10 seconds later they hand her her box of Strawberries and she is out the door. I'm like WTF just happened !!! - The Manager hands me my refund receipt and I said "so her pickup was an hour after mine but she got her stuff...can you explain that to me ?" He shrugged and walked out back - as I spun around to walkout the counter person said thank you and Happy Valentines Day ! (really ?) This isn't about a dozen strawberries on Valentines Day - This is about Customer Service - and from where I stand - You Guys Suck !!! - No Emails - No Apologies - No Care - No Discussion on how to make it right - A Manger who walks out back and hides ...I don't get it. One Lost Sale of 1 dozen Strawberries to Edible Arrangements = -37.92 One Sale of 2 dozen Strawberries to Albertsons = +25.98 Never doing business with Edible Arrangements again = PRICELESS -g read more

I was a little nervous after reading some bad reviews, but my sister ordered the arrangement as a gift for me, and this is where she ordered it from. She ordered it for pickup, so I can't comment on delivery service. When I went to pick it up, the guy was very fast and very friendly. It was ready at the time she had ordered it for. Another customer walked in while he was helping me, and another employee came out of the back immediately and asked how she could help her. The arrangement was beautiful and huge, and had 3 pretty balloons attached to it. All of the fruit was very fresh and delicious! I was impressed. read more

Edible Arrangements - Beautiful, delicious arrangement! - Florists Near Me - Henderson, Nevada

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JUST TERRIBLE! If you cannot fulfill orders the least you can do is not change the order status to "out for delivery." Have the decency to call your customer and let them know, you owe customer at least that. It actually looks better than charging someones credit card, then changing the order status to out for delivery and never showing up. To all, please rethink where you make purchases from, franchises like this give the whole entire business a bad bad name. read more

I usually love this place but this time I received my gift and the fruit was not cold and one of the grapes had mold on it! read more

Edible Arrangements - Mold on the grape - Florists Near Me - Henderson, Nevada

We ordered a fruit arrangement and congratulations balloon for our granddaughter who won two awards for her achievement in math. We have ordered from Edible at this location several times and they instantly found all the pertinent information in their data base. Ordering was easy and Hector was extremely helpful and our surprise gift was delivered same day! Very pleased with the product and the service! read more

Long time customer, this place is great! The selection and quality is unmatched and Edible Arrangements will always be my go to place for gifts. read more

Excellent customer service and beautiful arrangements! Sent an arrangement to my Mom for her birthday and when they went to deliver she wasn't home!! She got home 5 minutes later! They sent the delivery driver right back with no problem! I really appreciated that. read more

Completely and utterly disgusted with the customer service and delivery, which never arrived, they called to reschedule the delivery and still did t deliver my order and I've been charged and they will not refund the order at all. HORRIBLE HORRIBLE HORRIBLE!!!!!!!!!!!!!! Not even worth the 1 star. read more

I completely forgot a birthday. I saw edible arrangements had same-day delivery. I placed an order online. I was hoping it would come by the end of the day at our workplace. The order literally showed up an hour and a half later. Extremely impressed. You have a customer for life! Very impressive! read more

I walked into edible arrangements and was lucky there wasn't a wait to purchase a bouquet a week before mother's day. I spoke to the girl behind the desk and she was very knowledgable and helpful with picking the bouquet. My issue with this location, is that it was delivered in a personal vehicle. I was shocked to see someone delivering my mother's well deserved fruit bouquet in a black Hyundai. So we received a semi cold, melted chocolate arrangement. I understand that it's busy, but I expect the business to make arrangements for that. I'm pretty sure transporting something that's so easily perishable is a health code violation as well. Overall, it was a disappointing experience for me. But it's also hard to say that I won't be back to this company. I believe they're franchised, so I'll have to take my business to a different location next time around. read more

Originally, I was prepared to give this location 1 star, due to the fact that the order I purchased wasn't delivered in it's entirety. It was missing the "Just because" balloon. I paid $7 for the damn balloon! Lmao I'm not being petty but sheesh... So anyways, once I heard it about it not being received, I immediately called the store and spoke with Hector about my order. He apologized and I could hear the sincerity in his voice. I was dead ass about to tell him to go back and deliver the balloon! But when he offered to give me a FREE box of chocolate strawberries he instantly became my best friend! Mind you this was the next day... I said I'd be there when I get off work to pick up the "freebie" PLUS the balloon! Once I got there around 4:30pm a guy named Sesai was there and was unaware of my situation. Once I told him what Hector should have before he left... I was given my box and balloon. Maybe it was best he didn't know because he made them FRESH, he also told me that he gave me the biggest strawberries he had at the time! I'm happy and want to give a 5 star rating but the way my yelp reviews are set up... read more

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