I walked into edible arrangements and was lucky there wasn't a wait to purchase a bouquet a week before mother's day. I spoke to the girl behind the desk and she was very knowledgable and helpful with picking the bouquet. My issue with this location, is that it was delivered in a personal vehicle. I was shocked to see someone delivering my mother's well deserved fruit bouquet in a black Hyundai. So we received a semi cold, melted chocolate arrangement. I understand that it's busy, but I expect the business to make arrangements for that. I'm pretty sure transporting something that's so easily perishable is a health code violation as well. Overall, it was a disappointing experience for me. But it's also hard to say that I won't be back to this company. I believe they're franchised, so I'll have to take my business to a different location next time around. read more

I have sent edible arrangements in the past not really knowing what the quality is. Today I got to experience/taste what they have to offer. I called ahed to the store to order 12 chocolate dipped strawberries to take to a dinner party. The girl on the phone was very polite and told me that she could have them ready in as little as an hour. The presentation was great, the strawberries were huge and the chocolate was mmmmmmmmmmmmmmmmmmmmm.... The location in Stephanie seems a little random and out of the way for a pickup but I have confidence now to order them for special occasion deliveries! read more

I only gave one star because I had to put a star. I would never order from this place. They have the worse customer service and policies.

Omg! Get yourself a mixed fruit cone - you won't regret it! The chocolate covered bananas are EVERYTHING!! My new addiction for sure!!

The edible arrangement was perfect!! The chocolate covered apples we a big hit. The arrangement was delivered on the day they said. Perfect for the holidays!! read more

Amazing customer service; always prompt, friendly and beautiful We often use edible arrangements as thank you gifts and every time, the recipient is more than happy read more

I was eager to surprise my boyfriend on our third anniversary with a yummy edible arrangement. I ordered the summer fruit arrangement with a foil balloon stating Happy Anniversary. I received exactly what was pictured. The reason they did not receive 5 stars is because I called the store on day of delivery to see what time the delivery was scheduled for. The gentleman who answered said deliveries are between 9:45-2pm. Which would have been great; however, the delivery wasn't until 3:15pm and by this time my boyfriend was not home. The delivery driver was really nice and waited for him to make it back home before leaving for his next delivery. I am happy with the fruit but it would have been nice to have had a more accurate time frame so I could have kept the secret. Rather the driver had to ask my boyfriend to come back home so he could get his surprise. read more

I would not order a delivery order from them. They told me 10am to 7pm and on Mother's Day my delivery arrived at 8p. I called at 7p the employee was apologetic but could not provide a time. The 120$ arrangement arrived and it was small and beat up. I guess the picture doesn't match the product and the driver probably drove around with my arrangement. My moms experience was as sad as the arrangement. read more

Ordered some Christmas presents to pick up and I made a mistake in ordering, but Junior made it right. He immediately fixed my mistake and I was able to get all my gifts delivered. Thank you Junior. Will definitely continue to use this location for gifts in the future. Oh and they looked Amazing and were delicious. read more

I ordered my wife some Christmas arrangements for her birthday paid 154$ for next day delivery I was told it would arrive at her work the next day between 12-330 when that time came and went I called and they told me they were to busy to get it there that day and it could be delivered the next day when I said I wanted to cancel they said the driver is on his way there my wife never received the arrangements and I'm completely disgusted with this over priced fruit basket company will never recommend this place nor ever use them ever ever again complete representation of what is wrong with this country zero customer service read more

I had a great experience using this service for my sisters baby shower last weekend- I placed an order for a fruit arrangement and was absolutely thrilled at the finishing result of what they had setup for us.. everything was perfect, from the amazing customer service, to the fresh fruit, and the chocolate dipped fruit as well- I will absolutely recommend all my family and friends to this company for any special occasion!!! Thank you!!!! read more

The delivery was made on the dates and times that were promised. The baskets of fruit were beautiful and delicious.

Ordered a cookie platter for my wifes birthday. It was delivered on a Monday. By Wednesday it smelled like fermenting fruit. By Thursday there werefruit flies in it. She called the store on Friday was told there is nothing they can do. The platter is organic and supposed to be eaten within 24 hours. This was told to her by the manager I believe his name was Hector. He refused to give the franchise owners name or contact information. She was told to contact edible arrangement corporate office. Not evenan apology. So I went down Saturday to that store. Hector was there and proceded to tell me he remembers the phone call and he explained everything to her. I was also told there was fruit in the cookies...chocolate chip, snickerdoodle and sugar cookies? There were little cakes with pineapple in it that was what was spoiled but to say the cookies had fruit in them? Come on. When told that we are going to call the franchise department he then said I dont want any trouble ill give you a refund. Again no apology. Then proceddd to hand me the receipt and told me to throw away the platter outside. No apology. Very rude. Still would not give the franchise owners contact information. Terrible customer service attitude. I would not reccomend this location unless you want rotting food. read more

So I placed an order for my mom to receive an edible arrangement for Mother's Day this year. I called to see if I could request it be delivered at a certain time to her job. I spoke with Junior, which I don't think he even told me his real name but I'll never know. When I called he was extremely rude. Every question I asked he gave a short rude response, and kept trying to rush me off the phone when I was asking additional questions. He needs retraining because that was the worst customer service I ever received. My mom loved her gift that's the only reason this location gets three stars. read more

My overall rating for this place is a "meh". Staff was not overly friendly or helpful. They did not have any helpful signage in the store. They were not overly patient. Just an overall "meh" experience. read more

Please use any other Edible Arrangements. Terrible customer service, Mary is one of the rudest people you could deal with and the drivers don't understand English. Just not worth the hassle. read more

If I could give 0 stars I would Worst service ever. Drivers are careless, will just deliver to wrong houses knowing it's the wrong place. Customer service employees are rude and don't want to deal with the problem, blaming you for their drivers mistake and raising their voice. Management wasn't helpful what so ever. Poorly ran establishment, would highly encourage to order from any other location read more

Just stopped by store and asked about making a snack box of chocolate dipped fruit. I described what I had seen on line to the employee. While I was the ONLY customer there, he seemed bothered by my questions. He NEVER made eye contact with me, offered to look through the photograph catalog right there on the desk, or (I had my phone out) ask me if I could show him an example. After about 60 seconds I could see the standard of product I would get from him, thanked him for his time, and left. Won't be back...the location on Rainbow is MUCH better reviewed anyway. read more

My Husband called to let them know that some of the fruit was not ripe. They made a new one for me and included chocolate covered strawberries at no additional cost. The second order was delicious!!! Thanks for providing excellent customer service! read more

One of the best places to get something different than flowers. I needed a quick thank you arrangement and was able to get an arrangement done in two hours. The arrangement was beautiful and worth the money. The person who took my order was so friendly and knowledgable. I advised her what the arrangement was for and gave her a price range. She selected an arrangement that was perfect. The lady who I gave the arrangement to loved the arrangement. Awesome place with easy parking. read more

Received a box of chocolate covered strawberries from my husband for Valentine's Day. Was excited when I saw the box because I love chocolate covered strawberries but was pretty disappointed when I opened the box! The strawberries were tiny and only a couple looked fresh. I think that for the price they charge, the strawberries should be big and fresh! Don't know if it's just this location because I've purchased from the location on LV Blvd/Windmill and have had no problems! Wayyy to expensive for the poor quality! read more

I am so happy with this shop they have accommodated me with all my requests. They have exceeded my expectations on my daughters Birthday order thank you so much for all you did to make it a great treat and experience. Chocolate covered strawberries customer read more

Edible Arrangements does an amazing job with their bouquets. Their strawberries are such a beautiful shade of red and perfectly juicy. Their chocolates are delicious. Good job guys. read more

I ordered a rather pricey arrangement to take to a medical center which was beautiful. I ordered it 3 days in advance, and it was ready on time. However, the staff in the office needs lessons in customer service and civility. When I asked for directions to the location to pick up the item, I had a difficult time getting the person on the phone to tell me what corner they were on (i.e,, northeast, northwest). When I was in the store the man working the register seemed annoyed that I interrupted his day. When I asked if a gift card was attached, he seemed put out to say "a free one was on the counter". When I tried to lift it and asked for help to the car, he smirked. (I'm a senior on disability). I'll use Edible Arrangements again, as the fruit platters are always well received. But I will not use this store again. read more

My hubs decided to surprise me on Mother's Day. I answered the door to find a delivery person with a red box who informed me that I "had" balloons but they just blew away and I could still see them if I ran outside. Also, either the AC wasn't working in her car, or she had too many deliveries. When I opened the box my strawberries were melted into a gooey mess. I put them in the fridge and checked on them a couple of hours later. The chocolate flavor was nasty. I would guess that's in part to the chocolate melting and re-setting. When my hubs called the store they only offered to refund the cost of the balloons. I love the idea of this company but the execution is crap. read more

I would give them zero stars if I could. I've ordered here twice and both were horrible service. Got my mom an arrangement for her birthday ordered the day before and expected to deliver the next day. We'll she was gone and called them to tell them she was home so they could deliver it. They said no we close at 5 and it's 4 now so you can pick them up. Pick them up? I paid for delivery on her birthday not for her to pick up her OWN birthday present 2 days later (since their not open Sunday) I called then early Monday, very mad. Demanding a refund or a upgrade. After several calls and no we can't refund you. They finnaly gave in and said they would refund me. Horrible costumer service, they don't even try to make you happy. Skip this place and get flowers instead! read more

Well, I tried to give them a chance to resolve this issue and it was handled even more poorly. Never got a response or a phone call back from the manager but instead I randomly got a $3.60 credit to my card. That wasn't even the cost of the balloon that was missing. It was a very random amount. It is pretty disappointing that a manager would provide this kind of poor service for a franchise with such a well respected name. Maybe it is just this location. Based on other reviews of this location, it seems they have had problems for quite sometime. I don't want to count out Edible quite yet. There are a handful of other locations in town that have much better ratings. Maybe the store management should take a lesson from those other store managers. People pay good money for this product and expect what they see in the picture if not better. The management and customer service are a joke. Think twice before going to this location. read more

Just received an Edible Arrangement for my birthday and it was awesome! The fruit was fresh and wonderful. A little of everything came with the bouquet, oranges, cantaloupe, honey due and grapes. My favorite was of course the chocolate covered bananas!! I will be using them for sure for the next birthday. read more

My Husband ordered chocolate covered strawberries with a bear and a balloon for delivery on Valentine's Day. They gave no window for delivery, just said they'd be here today. When they got here the guy was a little creepy, had a lot of missing teeth and smelled like cigarette smoke! His van, (which should have been refrigerated but was clearly NOT because my strawberries were melted!) wasn't even marked, looked like a personal vehicle. I took my items inside and made the horrible mistake of smelling my otherwise adorable teddy bear, it REEKED! So disappointed. The only reason I gave a second star is because the Manager he spoke to when he rightfully called to complain was sincerely apologetic and gave us a replacement bunch of strawberries. I highly recommend they lose that "delivery guy" smoking in a vehicle that is used to transport edible items is just DISGUSTING! We will NOT be ordering again. read more

This isn't a rating for anything personal, but I really had to say how much I hate edible arrangement prices. Even at the end when I was submitting payment, they kept asking if I wanted to add things. I already spent 70 dollars on fruit that will be eaten and no one will ever see again, so no, I don't want to add a stupid button. With that said, this fast delivery option saved me, as it is a convenient way to send presents when you are busy. But I will never ever agree with these prices. This business is the devil and I caved in. read more

Never ordered edibles before and also to be delivered. Naomi DEFINITELY saved the day! Very helpful and patient especially dealing with my budget haha. Quick delivery as well. Just awesome all around. They will be my first ring for the next birthday and i am forsure referring them to friends and family! read more

This store had great customer service! My Order was exactly as described and so delicious. It arrived on scheduled delivery day and fruit was perfectly ripe. These are the best gifts! read more

I have never ordered from an edible arrangements before, never even experienced their work. But my lovely mother lives in Nevada and I wanted to make sure she got something special this weekend. I know I was a little last minute but I work in a NbC bakery and must say we are kind to even those who wait till the weekend of! Quick points: unhelpful and rude staff, lack of guidance or resolution in time of inquiry, strictly business transaction no customer service in sight My experience.. I call to ask questions about sizes and place an order. A lady picks up, just offering the name of the business and her name. Then silence. Awkwardly not knowing where I should start, I tell her I'd like to know more about a particular arrangement and begin to describe it with words like "magenta fruit bowl" "mother's day" and "pineapple hearts". She interrupts and says "We have a bunch of arrangements with pineapple hearts. Do you have an item code?" I say no and with an exasperated sigh she tells me to hold on and put me on hold. I'm hopeful that she's getting someone more informed. But I am wrong. And I'm sorely disappointed as a guy who doesn't speak clear English picks up the phone. Keep in mind I'm scrambling through their website while I'm on the phone trying to find item codes so I can help them help me... The guy asks me what item I would like to order. I give him a number. And he's all business starts asking me for my information, pick up information, etc. I interrupt and say I'm sorry but I would really like to know how much fruit comes in the different sizes. My mom and dad don't need 10 lbs of fruit after all!! He sighs (I'm starting to feel like an inconvenience and not a customer now) and asks me how many people I'm trying to serve! I'm not serving people; I'm buying something nice for my mom... He responds with "The one you picked serves four so it should be enough." He then rushes me through a message for the card, my name, my address, and my payment information. He says my confirmation number, and when I go to clarify it he doesn't say anything but hangs up. I wasn't offered a receipt of any kind! Nor was I told what she needed when she goes in! Eek! Not only was that the worst service ever but now I'm worried what my mom will receive (gift wise) and how they will treat her when she picks up her gift today. read more

I loved the arrangement I had made for my grandma! The girl there made it so easy for me to chose one that would work for my picky gram. It was a awesome experience and I will for sure be back. Now that I know they deliver I might just order one for myself now and then too. Thanks guys! read more

Horrible customer service and ruined Valentine's Day for me. I hate this location and everyone who works there is rude and not willing to help out at all. I bought a chocolate bouquet of strawberries for my girlfriend and she gets off at 3pm. I asked the sales associate and they tell me businesses are first deliveries and will be there before 2 and definitely before 3pm. It's 2pm and still no word from my girlfriend. I give them a call and am now told we do not promise a time and essentially it gets there when it gets there. It delivery was enterprised to another store location because of the location of the delivery. I call that new store location on Las Vegas Blvd and they are very friendly and even go out of their way to try to help but by that time it was too late because my girlfriend had left work. The store on Las Vegas Blvd tell me that this store location did not include any notes on time because if they have they tend to route their schedule accordingly. If I can give this location a 0 stars I would. read more