Disappointed. Ordered a platter for Mother's Day and had it delivered the day prior and paid extra to include a card. Was told the delivery person had an attitude and the card was missing. The fruit looked and tasted old, everything was bitter and mediocre. Tried to reach out to get a refund for the card I paid extra for at least and no response, and ignored my cases by closing them out without anyone contacting me. I've heard edible arrangements has been going downhill but thought I'd give them the benefit of the doubt... wish I didn't. For as pricey as edible arrangements are especially the platter I purchased... I definitely expected a hell of a lot better. Never Again. read more

Stopped by to collect a birthday treat and it was a pleasant experience. Thankfully I arrived at the time I did because the staff member told me they were closing early since service was slow. The place is rather small with no dine in seating, but I always get my fruit to go. I really wanted a smoothie but there was no fruit prepared. The fruit was fresh and delicious and I plan to return to order more. read more

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This is a double review, for my mother and myself. Both of us have ordered from this location. She had previously ordered days in advance. Her order never showed up, no communication. Luckily she got her money back. Today I ordered for one hour delivery, nearly 2 hours later they hadn't even started. First phone call was unanswered. Second phone call was. I canceled and required my money be refunded. They acknowledged without apology. I'll be filing a complaint with corporate as well, highly doubt they want their franchisees out there not fulfilling, objectively overpriced, orders. Buyer beware. read more

Edible Arrangements - Nearly two hours after order, not even started despite one hour delivery fee. - Gift Shops Near Me - Torrance, California

Ordered an edible bouqet for a friend. She was appreciative of the thought, but the fruits came in poor condition. Called for manager to resolve but no one picked up. Too expensive for such poor quality and service. read more

Poorly managed stores. Don't trust any stores with missing store front staff and managers. Dirty and run down inside as well.

I had an experience with the driver she was very professional it was a very good experience she was very nice. thank you karina for your service read more

AMAZING, AMAZING, sweet, patient and all the way through customer service from this locations driver, Cristina! I placed an order for delivery to a local business and she called me to confirm the delivery address and recipients name. I had to ask for her patience as I confirmed myself but she was so sweet in not minding waiting as I did that. Overall, based on that experience alone, I'd order from this location again as well as recommend them. read more

Called in an order and spoke with Ruby and she was soooo helpful and knowledgeable. After a somewhat negative experience in the past she definitely made it right. Honestly I would only be comfortable placing my orders with her.Thanks Ruby! read more

Signed up and got a free cheesecake treat!!! Judy who works there is the nicest person ever!!!! From the moment I walked in the door, came out from what she was doing in the back and greeted me with a huge smile on her face is such a friendly positive oura!!!! It's people like this that make me want to keep continuing doing business places like this!!! I've ordered here before, but it was unaware of the rewards program. Now I'm really motivated. Another point to mention is that the packaging is always top notch and super sturdy!!!!! Despite this establishment, not looking like much, the people truly do make it such an incredible place!!! read more

Edible Arrangements - Cheese cake bite - Gift Shops Near Me - Torrance, California

I rarely leave negative reviews unless warranted. Recently, I ordered an arrangement for same-day delivery to a friend that lost their dog. The tracking system told me it was close to delivery, and I was even sent an email that said it was delivered later that night. Hadn't heard anything from the recipients, which required us to send an awkward text to see if they had received it. Turns out, it was NOT delivered, and they delivered it the next day. Despite filing a complaint, I was still charged a same-day delivery fee and no message back from this location. On top of that, they didn't follow delivery directions and added an "I Love You" balloon which created an awkward situation since it was for my friend's wife and I'm a male. AWKARD again! Unfortunate poor customer service and will not use edible arrangements for future gifts. read more

I placed an order online from Nevada to be delivered in Torrance. While my delivery was late I still give 5 stars for the customer service I received. I understand sometimes things are out of employees control and both girls I spoke with were very kind and efficient and getting my order moving quickly. Christina called me to follow up every step of the way to ensure all was well with my order and after confusion from initial driver who didn't make it, she personally delivered my order. Thank you for making what could've been a bad experience great simply with your positive attitude! read more

The business did not have the order ready at the pickup time. They also did not call to inform it would not be before I drove all the way there to pick it up. They also did not answer the 3 calls I made to them that morning before wasting time and gas driving to go pick it up. I was instead at the store told they would deliver it to me FREE of charge later in the day whenever it was ready and the MANAGER asked ME for what address to send to. But then when they made the delivery a few hours later they also immediately charged me $35.11 additional without consent when I never asked for this to be a delivery but instead accepted a free service out of what I presumed the manager/owner recognized as being significant customer inconvenience and to mitigate the nonfulfilment on their part at the designated pickup time. They also sent RED roses as the flower bouquet for what I told the manager was a sympathy gift for my BOSS who had family death. Who sends RED roses for a death? To their boss!?! Alongside the peaceful doves fruit basket???? I spoke to the manager about all of this in-person and before leaving the store empty-handed after driving there for no reason for the pickup. "SYMPATHY" was ALSO specified as the "occasion" type. He said "I get it" but clearly he did not. And while the flowers could literally have been anything they wanted to send RED roses are literally the least appropriate selection for the type of occasion. And now the owner will not return my calls to rectify any of this. Very unprofessional from beginning to end. I would never recommend and I want my money refunded for a service I did not initiate or make request for and was told would be free. read more

Fruit basket was nice but way overpriced for quality. For what we received it should not have cost more than $30

Terrible - Not only did they leave the EDIBLE arrangement sitting outside, they did not notify me it was delivered so it sat out in the heat for more than 2 hours. When I tried to contact customer service, they had no record of my order. Now I have a sweaty and mushy fruit arrangement - Thanks for nothing!! read more

Horrible service, called to check delivery multiple times as it was almost 4:00 on delivery day and still had not been delivered. I ordered it 48 hours in advance! I had to leave 2 voicemails with no call back. I wrote an email to them after it was delivered explaining that I was furious with all of it and STILL have not heard back 3 days later! Supposed to get 8 apples there was only 6. One piece of pineapple missing, the white chocolate drizzle looks like a child did it and the grapes look like they were thrown on. HORRIBLE for what I paid. Will NEVER use them again!!! read more

Edible Arrangements - This is what I ordered. - Gift Shops Near Me - Torrance, California

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Placed my order days in advance, specified that it was being delivered to a business, provided business name, and yet the delivery was sent to the incorrect address, which was a residence/home. I spoke with the store the following day 2/26, and they acknowledge that the delivery driver likely made a mistake and that I could only be issued store credit. They also indicated I'd hear from the manager. I have not received store credit, nor a refund, nor a returned call from the manager. Don't expect any customer service from this location. read more

I ordered the item one day before so it can arrive on time for the following day it was delivered around 4pm. I had to keep calling every 3 hours to make sure the person receiving it was in the office. They never called me for a substitute, the balloon it had was not available and they did not even bothered to let me know, I had to find out when I called. They never marked it as delivered, I had to find out through the person. It still says" in transit " smh Very frustrating and disappointing. read more

Very grateful to Ruby, Jazmin and the owner, Manoj for their help in supporting me in choosing the right arrangement for the occasion, as my dog just made it through life saving surgery and I wanted to say Thank You to the vets and their staff for their incredible amount of care. Ruby and her team were able to accommodate my request with the date needed and also went above and beyond in making sure my basket was able to be transported when I picked it up. Also the feedback from the staff at the veterinary hospital was that the fruit was amazingly delicious and the chocolate covered strawberries, I was told were delectable (also delicious :). Sending this store #263, 5 stars and more. read more

Paid for my order and then days later hassled for payment and then when I thought the situation was cleared up... I was hassled again. I had to email proof of payment even though my receipt came from their system. Ridiculous. read more

Terrible customer service. Ordered a Valentine treat platter and 3 balloons on-line for next day delivery to a local school. The item is in a container nothing like in the photo on-line. I mean not even close. I totally accept that they might not have the exact same container as pictured on the website but expect something similar. Please see photo of product from website versus actual container of product delivered. It is a cheap disposable plate versus a pedestal. I paid just under $70 total and that was the price with a small discount due to a valentine discount code. I called the store directly to voice my disappointment. Spoke to Mike who had zero care whatsoever. He told me 'we don't have those' in reference to the pedestal. He said that's just how they show it on the website. I said that is a big misrepresentation and suggested he bring that up with corporate. He said nothing. Not even an empathetic apology for the confusion. I asked if he could offer anything to make it right. Nope. Nothing. Asked if he was a manager. 'I'm one of the managers' he says. It's obvious they already have my my money and too bad. I do not suggest doing business with this establishment. There are too many better options in the Southbay/LA area. read more

Edible Arrangements - Photo of product as show on the website. Notice the cake looking pedestal. I'm expecting a plastic one or something. - Gift Shops Near Me - Torrance, California

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Don't order from there They never answer their phone. I thought the order wasn't gonna make it Got it delivered at 6pm and they were rude. I understand inflation but definitely not what we expected for what we paid. read more

Placed an order for june 4th and my order was incorrect and it was delivered to the location late. I was unaware it was sent on a uber and was going to be delivered till the end of the day. I Already placed a complaint and there was a ticket submitted and still haven't heard back. read more

Edible Arrangements - what i received no chocolate at all - Gift Shops Near Me - Torrance, California

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This is an update. The owner reached out to me, on my last review. I'm always glad to see owner step up and rectify any problems with orders. He sent me a new one and it was beautiful. Thank you again for making my experience better. read more

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Wish I could give them -5 stars None of their customer service numbers are correct. Neither the phone number of place where your arrangements gets send from. Edible arrangements are unacceptable, horrible. What it used to be a chocolate covered strawberry is now a half chocolate covered mini strawberry (12 mini strawberry for over $60) ridiculous. Almonds, coconut topping just got thrown on it. late deliveries. No one to contact. Scammers read more

Edible Arrangements - Half chocolate covered mini strawberries - Gift Shops Near Me - Torrance, California

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I had an amazing experience with edibles. I love their fruit dipped in chocolate, their flowers and their presents.. I work too much, I don't have too much time to take my wife out for our anniversary, but I surprised her with a beautiful arrangement from edibles. I'm so happy and I recommend everyone to try it out. You won't be dissapointed. Thank you edibles. read more

HOW ARE THEY EVEN OPEN !!! I called store to get my order delivered to my girlfriends house around 3 pm l called earlier in the morning around 10 am to confirm delivery time drop off and the lady on the phone insured me that will be able to do so. I CALLED AROUND 5pm and claimed they were still working on it!!!! LIKE THIS IS THE WORSE STAFF and COMPANY EVER please do better !! I didn't receive my order till next day for pick up, I'm disgusted read more

never again ... made an order the day before and said specifically said to be delivered at 10am it's now noon and calling the store and no answer read more

I placed an order with this store location for a birthday delivery on 12/12/24. The happy birthday platter and balloon bouquet was never delivered as scheduled on 12/13/24. Now I have to dispute the transaction with my bank because its impossible to get a hold of anyone at this store's location. This location are thieves, takes your $ but does not deliver the order. read more

I ordered online and loved to see that they do free deliveries! I bought an arrangement as a surprise birthday gift for a special someone and they loved it! They said that the fruit was fresh and delicious. I like how they had an option to add other things with your arrangement. I added a birthday cheesecake and a happy birthday balloon with my order! I ordered the night before and it was out for delivery by 1 pm! I would definitely order edible arrangement as a surprise for future friends & family! read more

My son sent me a box of Berry assortment for Mother's day. He wanted me to get a surprise but the strawberries they sent were spoiled. I called/emailed the store to make them aware of the quality of their product but I never got a response from them. It is very disappointing to pay for something of bad quality! read more

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Completely understand it's Valentine's Day! But a dam heads up that my order wasn't going to make it!! Paid to get it delivered TODAY. Literally PAID EXTRA and nothing. Never will I order from this place again. read more

DONT BUY ITEMS IN THIS LOCATION People be careful with this store, I spent almost 130 dollars for a valentine gift to be deliver and it was missing hug pups, customized card, and love bug balloon, been trying to call customer service but they never pick up never buying from this brand anymore read more

Ordered an edible arrangement with balloons to be delivered to my husband's work on his birthday and he didnt even get the balloons! Paid $15 for the balloons. I was disappointed in the delivery of an incomplete order, sorry i wont be ordering from here anymore. read more

Edible Arrangements - Part of the fruit arrangement that was delivered, disappointed in the quality of work - Gift Shops Near Me - Torrance, California

I placed an order for June 4th for 1:30PM pick up. Someone called me at 1:35PM sayaing thay they can't fulfill my order. I was already on my way when I got the call. I'm very disappointed as I wasn't notified ahead of time that they can't make my order. Very unprofessional and frustrating that we expect to pick it up then it is not ready. I am so upset that this is how they do business. Zero star, more on negative star! read more

**URRRRREEEEEEEE, URRRREEEEEEE, UURRRREEEEEEE** (My lame attempt at an important-sounding, attention-grabbing siren) A last minute review for those last minute Valentine shoppers. Fellas, if you're still empty handed and have no idea what to buy your honey, read this review. Or, if you're planning on going over to her house tonight with a card from CVS and a "did you want to do something tonight?" line, definitely keep scrolling. I'm trying to stop you from getting slapped in the face or decked in the nads. This is the absolute CUTEST thing I have ever seen!!!! Every Valentine's Day I'm always harping about how my boyfriend doesn't do anything romantic or original. You know, the same ol' humdrum complaint that he's not putting in enough effort, so on, and so forth. However, this year, he's already started off on top. Last night he gave me a bouquet. Not flowers, but edible fruit and chocolate flowers!! OMG, I LOVE it! There's a heart shaped pineapple piece on top with pineapple and cantaloupe flowers, surrounded by chocoloate covered strawberries, chocolate covered apples and spears of grapes. I love it, I love it, I love it! It's cute and pretty and tasty! It's chocolaty and healthy at the same time. It totally tops a bouquet of flowers! Guys, this is something to buy your lady. Seriously. Check it out. It's a bit expensive for fruit, but it's the best thing ever. Even my grandma had stars in her eyes! read more

The cashier that took my order and money acted as if I was not in the building when I went to pick up my order. The arrangement was beautiful but customer service sucks ! I didn't feel welcomed please check your employee in the front. read more

Today I walked in this location to receive my free 6-count box of chocolate-dipped fruit for my birthday. Upon arrival, the store looked as if it were going out of business soon, it was very empty. I informed the man who was working there that I would like my item. He told me it would take 20 minutes to prepare. I informed him that I would return after work and he said it would be ready at that time. When I returned after work, there was a note on the door indicating that they were on break and to pick up orders from TOGO's sandwich shop which was a few doors down. I went to TOGO's and the only person working in there, almost gave me someone else's order. She looked again for my order and it wasn't there. While she was in the back, the man from Edible Arrangement walked in and I assumed he recognized me because he asked if I were picking up my order. He walked to the back of TOGO's and I waited a while but he never returned. At that point, I told the lady to tell him to forget it and that it was not worth waiting for. I am just thankful that I did not pay any money. I will find another location and hope for better service there. Sometimes free is not worth it! read more

The presentation was beautiful...I purchased the summer fruit ensemble. The popcorn and cookies were EXCELLENT but unfortunately the fruit was not worth the expensive price tag. I guess my expectations were set kinda high...I mean the fruit is suppose to stand out. It was pretty just not sweet and tasty. 3 stars for the presentation :) read more

Edible Arrangements - My edible arrangement SUMMER FRUIT KEBOBS! - Gift Shops Near Me - Torrance, California

Received a text at 6:00pm that said "your delivery is on its way." I had no idea I was expecting a delivery on Valentine's Day, but fine... It showed up at 6:30 and the card didn't have a sender's name on it. I called the location directly and was on hold for at least 20 minutes and finally hung up; it was Valentine's Day, so I'm sure they were busy (clearly, as evidenced by the delivery time). I called back at least 3x the next day, then left a voicemail message requesting a call back. Then called again the next day and spoke with a human who said she couldn't share the sender's name with me until she got approval from the sender. After 2 or 3 more calls, I gave up, even after a grumpy email threatening a poor Yelp review. I finally heard from the sender, who said that he'd finally gotten a notice of delivery FIVE days after Valentine's day and had called the location no fewer than 20 times to try and get an update, as it was showing "undelivered" for the prior 4.5 days. All I wanted was to convey my thanks to the kind sender (my daughter's boyfriend). All he wanted was to be sure I got it (he wasn't sure...even after 5 days). SAVE YOURSELF THE EMBARRASSMENT AND FRUSTRATION and go elsewhere for your thoughtful, delivered gift. This was a horrible experience. read more

If I could give less than 1 star I would. I ordered a gift for my mother from their website 10 days in advance of Valentine's Day. On the day of, she waited the WHOLE day to receive the delivery and it didn't arrive until past 5pm, meanwhile the tracking system (both website and phone) was constantly crashing, and I called the store EIGHT times to speak with someone, only to be on hold for 10 minutes without response EVERY time. I left my name and number on voicemail and never got a call back. Finally, the arrangement that was delivered was NOT what I ordered!!!! Incredibly frustrating and absolutely never ordering from here again. read more