I want to thank Robin for taking care of us in such a difficult time. She made sure I had the right…read moreinformation to travel with the remains of my brother. She was professional, informative, sensitive and most of all caring. The saying is always, "you pay for what you get." But in this case that was not true! The price was extremely affordable and professional! Thank you Robin you are amazing. We are home with the remains of our brother. It all worked out.

I've been standing outside their door for 30 minutes waiting for ANYONE to show up. I had a 9 am…read moreappointment to pick up my mother's remains so I can bring them for her burial and no one is here. I've called and spoke with 5 people that are apologetic, but are unable to help me. We've given them thousands of dollars and I may have to show up to my mother's funeral late and without remains. THE WORST.

Once you buy a burial plot you are stuck with it. You can't sell it back, even if you move,…read moreremarry, or decide you want cremation.

When inquiring about cemetery, funeral, and other related services, the person I spoke with implied…read morethat "real Catholics" are buried in sacred ground, and to request cremation implies that my grandfather - who had died earlier that morning - was not a "real Catholic". No sense of support for a grieving family member, especially after a comment like that.

It's pricey but a very nice place. The staff are nice and they took really good care.read more

If funeral director Tessah Taylor was still employed here I would have given a 5 star review. A…read morelittle over a year ago l suffered the tragic loss of my young sister. Tessah was the funeral director who helped my family prepare her funeral. From first contact, her compassion for us was palpable. She helped us navigate things we didn't even think about and never tried to upsell or extort our grief. She is a noble, honorable, professional, lovely human being who made my sister's funeral a beautiful tribute to her life. Unfortunately, we have now lost our mother. And what we thought would be another seamless and carefully handled funeral by Tessah, is not the case. The owners no longer employ her, and the crew they have left is substandard TO SAY THE LEAST! They have been rude, rushed and literally do not have their act together. We will NOT be having my mother's funeral done by Yahn & Son. Anyone who has experienced the sting of losing a loved one knows that this is one of the most difficult times in a family's life. How the family is treated matters!!! I would NEVER recommend Y&S to anyone unless Tessah was back. She may be young, but she is by far and away the best employee they ever had!

I have used their services for family members and plan to use them when I am called home. They are…read morevery professional. Check them out!

Did not provide all the items that I paid for and wants to blame family members. I think it's…read morelaughable that the person who is paying does not get the items. Then they failed to provide video and photos candles etc. I am going to find out how they are treating other Samoan families I believe they get the funds and sit back and do nothing the staff did not provide directions no funeral staff members greeted arrivals they were invisible. I live in Atlanta my 26 yr old daughter passed while visiting Seattle on May 15 her funeral was on June 6th. Just know I will file a complaint with FTC and contact the local newspaper. Just like I told the staff I will make it my duty to continue to expose the treatment of people who pay for services this is not cheap it costs over $38,000.00 to bury my daughter.

Mom passed January 18th, 23. Due to paperwork issues, didn't get cremated until the 3rd of…read moreFebruary. It is now the 15th and we still do not have her ashes. Their website says 3-5 days to deliver after cremation. It's been far longer than that. Have called multiple times to speak to them, only to get the answering service and no call bad. It is absolutely ridiculous not to get a call back about the location of someone's ashes. It should not be like pulling teeth to get info. I will make it known for no one to trust this company.

I had a horrible experience with Tulip recently with my mother's passing. I notified Tulip the day…read moreafter my mother's passing, which was a Wednesday. I got a call on Thursday from the funeral home asking permission to pick my mother up from the hospital. They said they were going to pick her up that day. I called the hospital on Friday to make sure she was picked up and they informed me that my mother was still at the hospital. I then called Tulip to see why she wasn't picked up. They told me that there was a "logistical issue" and she would be picked up first thing Monday morning. I called the hospital Monday evening to see if she was picked up and they stated she was still at the hospital. I immediately called Tulip and left a voice message with the care specialist about terminating my contract. I called the hospital Tuesday morning and they said that the funeral home had picked my mother up. I got an email at 8pm that my mother was picked up. I received email letting me know of the other processes and communication was decent. I finally got an email that my mother was ready to be picked up from the funeral home on Friday morning. I received a call from the funeral home trying to schedule a time to pick up and we decided on Monday morning/early afternoon. When I arrived, I was informed that my mother was not at the funeral home and 20 miles away at another home. It took another 45 mins to have my mom driven to the home. I was very upset about my mother not being at the time and place we had agreed on. A series of checks and balances that morning would have eliminated this problem because the issue would have been identified and could have called to have my mother driven prior to my arrival. This created an issue because my family took off work midday for a an hour to welcome my mother home. When I received an email from the care specialist, her lack of detail giving me the information for another county health department showed a disregard of attention to detail. I am severely disappointed in Tulips service. I was under the impression I was hiring a professional organization and not having to worry about this among other things. I had to follow up multiple times because I lost trust in the company to handle the affairs of my mother in a timely and correct fashion. I went with Tulip, who was a higher quote than most, because of the assurance and professionalism portrayed on the phone. I would have went with a local company that cared more for they customers like that of my grandmother who passed 2 years ago. My worry free attitude for this company was not the case. I will not use this company again nor recommend them to any of my other friends. Update: sent several follow up emails voicing my displeasure with the service to my "care manager" and haven't heard a word back. Seems like they are friendly when they have to deal with you but once all is said and done, they forget you. Definitely a business that does not have their heart in caring for loved ones.

We made the decision to prearrange our end-of-life care to help our family at that critical time…read more For us, the idea of terramation, sometimes referred to as human composting, was the most natural and gentle way to go. Once we made a visit to Return Home, the choice was easy. The staff was kind, compassionate, and professional, all with a sense of moderation that made discussions comfortable. We signed our prearrangement with confidence we took a step that will make things easier for our family. Little did we know we would need to make funeral arrangements a son of ours before our own time came. Our phone call to Return Home was answered immediately, and Director of Family Care, Brie Smith, took care of the logistical tasks, then worked with us to set up a memorial service for the family that we conducted in a lovely space on site. Following the memorial service, we made visits to our son as he was undergoing his terramation journey. We sat with him and admired the decorations and pictures so lovingly placed by the family during the service. Now, he has returned to our home and continues to be a part of our lives in our garden. Thank you Return Home for the great care of our dear son, and the kind attention you paid to our needs. Everyone we encoutered at Return Home on our visits treated us with the same considerate manner we experienced with Brie. We now have first-hand knowledge of what our own family will experience when they work with Return Home on our behalf. We could not be more pleased.

We did a preplanning terramation call with Mandy yesterday; she was AMAZING! She provided us a…read morefull and clear overview of the process, answered all of our questions and was just easy to vibe with. We haven't finalized with them yet (pending continued discussion with family) however I'm 99.9% sure this is the path we will use for both my hubby and myself.

I recently used Edline-Yahn/Covington Funeral Chapel to prepare a service and reception for my late…read morewife, Becky. I and the rest of my family were extremely pleased with the help, support, and competent service we received. The funeral director, Heather Carpenter, guided us expertly through the entire process and put together a beautiful service and reception for our family. The facilities there, especially the chapel and reception hall, are first rate, and everybody felt welcomed and comforted. The entire staff was very kind and helpful, and we never had a problem with getting our questions answered or anything else we needed. During an extremely traumatic time for our family, the planning and execution of Becky's service went like clockwork. We are all very grateful to Heather and her staff for making this process so easy for us.

Was helpful is every step of the way. Appreciated the patience with our many questions. Never felt…read morelike there was up selling. Heard our needs and stuck to our decisions. Very thankful for them in such a difficult time.