Airtime just put in a new AC system for us. Josh, Jordan, and David were the team. They came in and…read moreworked nonstop. Explained all and answered any questions. When they finished you couldn't tell they were here. Clean up was excellent and new AC working great. I've been using Airtime for a while. They've always been available immediately for any needs and their maintenance program is great. Their pricing is also good and very competitive with other companies. John gave every discount applicable for this project. You can't go wrong with Airtime!!!

Airtime I invested…read more$20,000 in a two-unit AC system less than two years ago and trusted Airtime to maintain it. When I scheduled a service appointment, I was told there would be a two-month wait because they were backed up. I accepted that and waited. On the afternoon before the morning of my appointment, they called to cancel -- not to reschedule promptly, but to push me out another full month. No apology that meant anything until I confronted Deb. Her apology also meant nothing and I only got it after I confronted her with the poor treatment she gave me. And still no commitment to get anybody out any sooner than waiting another month. Just a well, I'll try but I can't promise you anything. No effort to prioritize a loyal customer with a significant investment. Just another delay with no end in sight. This is the kind of company that will take your money on the front end and leave you hanging on the back end. Loyal customers are not a priority here -- you are just a number in a queue. If you have a high-value system that depends on reliable maintenance, do yourself a favor and find a provider that will actually show up when they say they will. I understand when this was under old management, before the new owner took over, it was a well run company. But not now. Added: know I asked them to service my unit for two months of which they could not make time to do so. When I finally did get an appointment, they canceled it and told me it was going to be another month which would total three months of their failure to service the expensive equipment that I received from them.

I've been using Larson for years and have always been happy with the service…read more Today, I woke up, and my AC unit was off. Tried breakers, etc. Called and they had a guy out to my place within 45 minutes on a Sunday. Now that is fast! Travis did an excellent job. Turns out a wire had fried. Got me back up and running. It was already up to 82 degrees (see photo), so it was not comfortable. It's now blowing cold air again. Thankfully, I won't have to go to the hotel tonight. Keep up the great work guys!

Travis and his associate from Larson Air Conditioning did an excellent job for us. They replaced…read moreour AC compressor, added sensors, signed us up for service, and took the time to walk us through everything clearly. They were both very nice, had great attitudes, and made the whole experience smooth and easy. We really appreciated their professionalism and would highly recommend working with them again.

Outstanding service. This was my family's first Air Conditioning replacement. The Comfort Advisor…read more(Don) was able to explain everything and was even Abe to point out flaws with other companies and what they were offering. The crew who came out to the house was exceptionally respectful and helpful. They made sure to lay down mats to prevent dirt and even vacuumed after they were done with the job. They worked straight through til the end of the project. As with any Air Conditioning project, the cost is going to be high. But the benefits, the warranty, and the "extras" Sure Temp was able to work out for me was beyond expectation and made it very financially manageable in this economy. Thanks Sure Temp!!!!

A night I faced an issue with my heating system and they showed up a day after it and fixed it…read moreimmediately. I recommend them for your future HVAC issues and routine maintenance.

This company installed my AC unit and have done my maintenance since 2021. The techs are always on…read moretime, knowledgeable and friendly.

The technician came to my house for a late evening service call, checked the entire system, and was…read moreable to diagnose the issue. He was professional, knowledgeable, and respectful. I would recommend this company.

I recently had Plumber Ray Padilla out to install a hot water heater and two faucets. He did an…read moreexcellent job and was very professional. ~S.Bird

Never ever use this crooked company! I initially decided in Dukes of Air in May 2016 after our…read morecondo air unit bit the dust during a hot memorial weekend and the only online venue back then that was avail was Yelp- no Nextdoor, no Reddit... even though this company was bought out- I'm sure several of the original techs still are there doing the same crappy work-- see photos! I had them come out YEAR after YEAR and each time the tech would complain about what the last did. Aside from making a disgusting mess with all of the black tar over my closet room, the front and back concrete patio- they did a Jerry Rig Each and every time! And they stripped the screws and bolts badly. This hvac co. came out for biannual maintenance check -- which obviously doesn't include removal and cleaning of blower wheel and housing, nor does it include cleaning out the water outflow drainage tube that collects foliage debris; which then cause water backup prompting another service call. Btw. I promptly dumped the monthly service fee to get two "system checks" a year because it seems like once they find something- it's due to the last years of other techs doing absolutely nothing! They're all young and lazy looking to make a quick buck and likely forced by the corporate man to sell sell service repair upsell!! I'm not looking over their shoulder step by step and asking what are you doing, what does this mean? But I will for sure moving forward!! I keep my air at 77 and not lower, so there's not a huge stress. They noted a slow leak last February and suggested a leak test. I didn't do it at the time since he said it was slow. Two guys come out, in their separate top of the line Mercedes vehicles, and tell me I need my coil replaced; which is covered under warranty and scared me into schedule replacement for refrigeration leak and coil replacement along with the blower wheel cleaned, because, as the tech said look at what your breathing in (photo). No I am not - that's why there's a filter used inside, but still-well my bi yearly maintenance should include that cleaning!! And why wasn't this brought to my attention in the previous years??!Lazy arses. Since the coil is covered under warranty I was quoted 4 hours labor, coils replacement and fan cleaned and refrigerant at $$$2400!! The next company I used --Larson, a certified Trane dealer- said No leak!! Don't use them either, a grand less as they said no coil leak! But $1550 for refrigerant you can get on FB for free mixed with the new stuff at $15 a lbs and you mark up it up! I'm telling you these dumb techs don't know squat. Then how the heck did refrigerant leak in an enclosed system?? Hey Dukes if Air-/IF the coil is covered under warranty then why am I being charged for it?? This is with my gold member discount since they have serviced my unit exclusively since day one. If it is a slow leak why would the coil need to be replaced? The guy last Feb said it could wait until next year, but the guys today said that it could cause my compressor to blow! Yet my neighbors have their original unit from 30 yrs ago still working?? And-- it was very obvious that they both had to return to the vehicle to come up with a price each time. It was obvious one lead sales guy was teaching a newer guy how to reel the money in for repairs to be done as a quick fix for a couple grand-NOT getting to the root cause. 1) Bad recommendation to use Trane 2) Crap duct work done from day one 3) Crooked, Dumb or Lazy techs thereafter Lastly, the 5 stars are from friends and family members of the hvac techs and owners- it's ALL BS!! And use ai to do your homework and get at least 7 quotes! Find an individual or small business and let these big companies rip off Richie poos!

If I can - I give these folks 10 stars . They replace the brandnew AC unit for us - and their QA is…read morethe top not h Customer service is 10/10 ... From the office person, to sales to technician and thr managers - professionally

If you live at Anastasi villages on cactus in Paradise Village Parkway, do not even think about…read moreusing this company due to they put the heat exchanger in improperly. They switched the hoses around and I don't believe the unit was even bad because all along it was dirty filters for the water. They stated to me that they do not replace the filters nor look at them I believe in my opinion, they're not even doing any justice to the homeowner, nor to the unit of the heat exchanger. I believe The most important thing on these heat exchangers is the water that goes in and out of the unit and if that's not checked, why even put a new unit in.

I had Kilter Mechanical replace my HVAC unit in 2019, and it was one of the best decisions I've…read moremade as a homeowner. Greg, my technician, installed the unit (he even remembers the day because it was pouring rain, yet they did it anyways because it was the middle of winter and my house was absolutely freezing), and every year since, Greg has come out to service the unit, ensuring it runs smoothly and efficiently. The unit was reasonably priced and has performed wonderfully, even during the hottest months in Phoenix. As far as the office team goes, the customer service has always been prompt, courteous, and the team seems thorough in their work. They are honest and transparent, which is something I highly value. Scheduling my annual inspection is always easy, and they offer a maintenance plan that is affordable and convenient. I look forward to partnering with Kilter Mechanical for as long as I own an HVAC system in Phoenix. Their consistent and exceptional service has made them a trusted partner in maintaining my home's comfort.

Absolutely the BEST!!! Greg came out fixed the unit, inspected the units - I have two - and only…read morefix what needed to be fixed. I had another company come out and they wanted to replace components that did not need to be replaced, for THREE times what Kilter charged. WTF This is an honest Company lead by Brett. I 100% will use no one else. Shara got everything setup, she is awesome also, perfect client facing employee.

Anthony arrived early for our plumbing appointment. I was very pleased with his knowledge and…read moreprofessional manner concerning our water line leak. Anthony was very patient in explaining our options that we had to correct our plumbing problem. Thanks again for such great service. (Jim in Sun City West) Follow-up: Anthony, along with Yael, and Colen arrived early Friday morning to install our new main water line to our house. From start to finish, they trenched, installed, and tested the new main line in just about six and a half hours. Their work as a team is truly outstanding. When finished they left our landscape neater that it was before they started. The Hansen Family has a winning team with this crew of professionals. Thanks again! Jim (Sun City West)

As we move into summer, our 11 year old AC unit started having days where it would stop blowing…read morecold air. We'd turn it off for a bit, turn it back on and it would work just fine for a few more days. Didn't seem to be a problem with electric, refrigerant, etc. We'd had the unit serviced recently so not much dirt on the unit.. I guess we're lucky because in the few years we've been here both our units have functioned great. Wasn't sure who to call, but we'd had a great experience with the plumbing side of Hansen, so we reached out. Scheduling was very easy. You can do so online, or a real person answers the phone. They offered to have someone out within a few hours! Our problem wasn't that urgent, but it's comforting to know. Benjamin was our technician, and he was great with communication. He diagnosed the problem (leaking fan motor) very quickly, and gave us options for repair. At no time was he pushy about anything, just factual. We were on the fence with repair vs replace, but decided the unit had enough life in it to repair. Ben also gave us figures on replacing with an eye towards the future. He wrote it all up even knowing that we weren't going to buy anything in the short term. This is really excellent customer service, and you can bet when we're ready we will remember. The repairs were done quickly, we got an email with the invoice and pictures of all the areas worked on. The property was left tidy, and it was an overall excellent experience. That was a week ago, and our AC is working better than it has in the past two years.