Robert was great to work with on this project. Friendly and keeps you up to date on what he's…read moredoing/needs to be done. He was willing to investigate another issue I have, and I'll be scheduling time with him on that job in the future.

I called Rob to help diagnose a plumbing problem I was having. I had called a different plumber…read morefirst, and although they did fix a component of the problem, they were unable to identify the cause without opening up more walls. The first plumber was younger and less experienced. Rob knew immediately what the cause was and offered honest advice on what could be done. I should have called Rob first. I highly recommend!

Our family has been using Croteau for decades for both plumbing and heating. Great communication…read moreand service. They've also managed to keep our 50-plus-year-old furnace running great!

Just awful. And I have photos to show it. To be fair, the first time I used them I would give…read morethem 3 stars. For that, I had them put in a mixing valve and plumb in a shower wand for a tub. That job looked good except that the plumber had the fixtures way too far out (I asked for an inch to account for cement board and tile thickness. Was probably out almost 2 inches). I had to cut into the back of the wall to adjust the depth. But that plumber did okay as far as the piping was concerned (except I'm not a big fan of pro press couplings). The second time I needed my bathroom sink fixtures moved over about a foot and a mixing valve and shower wand put into a shower (everything was opened up). If I could give zero stars for this work, I would. The shower plumbing was a mess. Cut a hole in a 2x4 so big that the support was no longer any good (fortunately not a load bearing wall). Then the two pipes that went through he crossed over one another. (Would have been better to drill two smaller holes and fit pipe accordingly). Despite me indicating where I wanted the shower wand fixture, he put it up higher than the actual shower head!! I ended up having to move the shower wand myself (I used a shark-bite coupling for the first time rather than soldering it.) The bathroom sink work was even worse. Instead of extending the pipe the foot and using a single, 90degree coupling, he used five press-fit couplings and created a staircase like exit. Huh? Even worse, he put the valve connections about 1/2" from the studs. I asked him how was this going to work when I put sheetrock up...the outlets were in the same plane as the sheetrock! So he had to extend them out a bit (and I paid for that extra time to correct his mistake). I can do plumbing but wanted to be legal in Massachusetts by hiring a licensed plumber. I can also do better (I can solder but these guys all use pro-press fittings). I sincerely think that whoever they sent out was not a plumber. He must just be a warm body working under a licensed plumber's credentials. But the licensee did not inspect the work. The only good thing is that they charge by the hour (not cheap but still...). I estimated the work at about 3-4 hours and that's how long they took. Other plumbers I called just quoted the "work" and were about twice the money (around $2500). For 3-4 hours of work?? Makes me think about doing my own plumbing in the future.

I am a single woman.Now that being said, Mitchell had fair pricing. He did not add to the price on…read morethe tail end. He is personable and kind! It was an absolute pleasure to work with him! I will use him on future projects and already recommend him to my sister, who needs work done!

Quick response. Friendly. Good work. Reasonable fees for a great job. I would recommend him without…read morereservations

Scott has been in the business for decades and is one of the most honest and hardworking…read moreprofessionals I know. He brings customer service and care to the job everyday and is always honest and up front on what's needed. whether it's the coldest or hottest day of the year he's there to keep your family comfortable. Scott is now working with his son handing the business and customer service to another generation of Guenard's after his father and brother and his own exemplary service.

From the owner: 30 plus years of experience, Family ownedread more

We reached out to several companies and were surprised how few responded. Those that did were on…read moretime and responsive to provide us quotes and their recommendations. It took us awhile to get up to speed on the differences with products, features and integration of our current heating system that would work along with our mini splits. Once we narrowed down to a product, we were most pleased with Paulo who owns Hybrid Air Inc. He factored in our current electrical system, size of our home and layout to recommend a set up that would be optimal for both cooling and heating the home. He also made other suggestions for us to consider in the future which will add to our comfort and fit in our remodeling plans. His team of workers demonstrated an amazing work ethic getting everything set up to accommodate our requests and were extremely easy to work with throughout the process. Even their scheduling was done to fit our needs. Five stars does not seem enough for such a great company.

We had a problem with our heating system and needed a a new circulator pump. The company sent us…read moretwo excellent, professional and friendly technicians who did an amazing job...Arden and David!!! They did an great job and left our basement in pristine condition. So very knowledgeable and explained every detail. We also had the pleasure of meeting Sam a few weeks later on a follow up visit and he was so friendly and amazing also. We highly recommend this fabulous company!!!

We just had a mini split installed in our new sunroom. Eric came out quickly and early in the…read moresummer to give us a fair quote And we were able to schedule our install easily. The installation was done this week by John and Sam( I think). The guys were here two days, starting early. They were friendly and professional. They seemed to work really well together and worked happily And pleasantly. They protected my floor with a drop cloth and cleaned up well when they were done. They were responsive and returned quickly after the electrician's part to turn on our new unit, check its function, thoroughly explain its operation, and answer all of our questions. I would use this business again if the need arises and I fully recommend them.

I just received my class action "settlement check" from Cleghorn Oil/Peterson Oil for my…read morecompensation for them destroying my furnace by adding massive amounts of bio-fuel without notifying their customers. A quick internet search shows that Howard Peterson also owns a bio-fuel plant. Peterson claims that he was helping the community by adding the junk blend and that somehow people should applaud him for his innovation. The motivation was greed and not customer satisfaction!! I hope that he gets charged criminally for this fraud. It cost me over $5000 to replace my heating system but at least I received fair compensation...$8.58! I don't know how anyone can trust these bait and switch clowns with any purchase made. Stay away unless you want to be in the same boat as hundreds of other customers with furnace breakdowns, thousands in repairs and constant lies from management. Shameful!!

17 yrs a customer... never again . Their crap biofuel clogged our furnace twice. Second time we had…read moreto have them come and fix it. We refused to pay for that service. We requested their "winter blend" per their repair guy. I called on Monday. Was told Tuesday-Thursday we will have delivery. They never came. Called twice today was given the run around it's now Friday.... We would be out of oil over the weekend. Mid January. This is customer service for Cleghorn. After 17 yrs. DON'T use their garbage fuel. 2019 CBS did a pc on their garbage fuel. 80% bio when state only requires 20%. Horrible company.