Joseph and his team did a great job for replacing the tankless water heater. They gave a good price for the product and charged very reasonably! They are really reliable and efficient! Thank you, Joseph! read more

Prompt response from Joseph after comms via messaging sending pictures about problematic water heater unit we had. He was quick to suggest the solution to replace the entire unit of water heater due to its age (10 years). The installation was scheduled quickly for the following day and the communication with the team coming (Omar) for installing it was great (they gave us heads up in the morning for afternoon service so we could organize our schedule for that day). Good value for money as well. Would recommend the service for anyone needing solutions related to water heater problem. read more

Water heater started making funny sounds, we first heard it at 6pm in the evening and by 9pm that same evening the new water heater was up and running. Yep - Joseph and Ray are that fast and efficient. read more

Joseph is amazing and knowledgeable, he gives clear directions about the problem, and fixes it quickly.

The water heater was shut off as I was working on an unrelated gas line extension and upon turning the gas back on, the pilot light would not light up due to a bad thermocouple. I was told a cost and that they had a thermocouple for this specific unit however being that the unit was 10 years old, he wasn't sure it would work. Came the next day and got the thermocouple replaced and the water heater fired up and running. I cannot say enough good things about this company. Quick, responsive and on time - especially for a weekend (it was Sunday when he came over). When the heater finally does go, this company will get my business for a replacement or perhaps a tankless water heater instead as they do that as well. Thank again!! read more

I had a Navien water heater replaced. The work was scheduled quickly and the price was competive. The work van looked nothing like the nice new ones in the pictures which was my first sign that quality may be an issue. Sure enough the workmanship in the installation was quite poor. The installer cut a lot of corners with mis-sized piping, holes in the drywall, screws that were sticking out on the bracket. I decided to call back the next day to have these issues fixed. Joseph promptly agreed to send someone out in 2 days. The day came and he rescheduled for a week later. That was followed by about two more week long delays until I finally realized he was blowing me off. I've never had a plumber that can't help me promptly within 2 days. Joseph's latest text says I should call someone else if I don't want to wait another week. Bottom line is do not use these guys if you want a quality install and for them to standby their work. read more

My water heater was showing an error code and I wasn't getting any hot water so I reached out to multiple places about the issue. Most wanted to send someone out and charge just for a diagnostic or replace the unit but Joseph asked me to try a few things which ultimately worked and saved me who knows how much! Efficient Water Heaters has earned my business going forward and will recommend them to everyone I know! read more

Joseph is the best. Easy and quick text communications. He arrived the next morning and got our Navien hot water heater up and running as promised. This was after a different plumber had been to the house and told us there was nothing wrong with the unit because it wasn't giving an error signal. Thank you Joseph! read more

I contacted John today morning for a water heater replacement. He gave me a few options and got the job done by noon. The work got done with high quality and no issues so far. Thanks! read more

Joseph with Efficient Water Heaters was awesome to work. They are a little higher then others that quote me but the quality of workmanship and Navien tankless water heater was worth every dollar. I will definitely refer Efficient Water Heaters to friends and family for all plumbing need. read more

Efficient Water Heaters - After: New Navien tankless water heater - Water Heater Installation/Repair Near Me - San Jose, California

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When the hot water stopped working in our home I messaged roughly 7 providers in my area to see who could repair our water heater for the best price. Unfortunately, the water heater in our home was too old to repair and it had to be replaced. I spoke with all the providers to retrieve an estimate for the job and their availability, but everyone was reaching for top dollar for this replacement install. When I called Joseph first thing in the morning, he was able to give me the best price out of all other providers AND was available for a same day appointment in the evening. His work also came with a warranty for the extra piece of mind especially since water heaters are not cheap. My wife was home while he completed the work and she spoke highly of how efficient he was. This wasn't an easy repair since I live in a town home. However, less than an hour and a half later we had a new water heater, working hot water, and the old water heater hauled away. Thank you again Joseph for the great price, flexibility, and excellent communication! read more

Efficient Water Heaters - Newly Installed Water Heater by Efficient Water Heaters - Water Heater Installation/Repair Near Me - San Jose, California

Did a yelp search to fix my water heater but it turns out the whole thing needed to be replaced. Joseph called me within minutes of me submitting my request. Told him Roto Rooter was coming out to give me a quote. He said if I didn't like their quote to give him a call back. Needless to say the amount Roto Rooter quoted was insane! I called Joseph back after they left and scheduled for the next morning. He gave me a great deal that I very much appreciated. New water heater in a matter of a couple hours. Great service! read more

I used this company to descale my tankless water heater. It was a fair price compared to others and got scheduled within a day. They were on time and even offered recommendations after I told them about my hard water issues. read more

Called and it was installed in less than 24 hours at a reasonable price, working great. Thank you!

I just called these guys to help with my water heating system. Based on pictures they ask to replace the water heating system itself as they think its leaking whereas it was not and it is raining from couple of days and the system in outside for us. Glad that I could call 'Hotter Water Heaters', who told me to ask the Utility guys first. I could call them and got it resolved in an hour. Problem is not leak, the furnace is not turned on!! Do not believe in their yelp reviews. I went based on it and they are rude and rip off. Wish I could add picture of the conversation in yelp. read more

Efficient Water Heaters - Better reach out to 'Hotter water Heaters'. They just said don't waste money and first check with Utilities as it might not be turned on! - Water Heater Installation/Repair Near Me - San Jose, California

Got a water heater installed in 2019 and nobody ever told me about permits nor that one would not be pulled as part of any standard job. I am not a subject matter expert, so did not think to ask. Fast forward, I'm now trying to sell my condo and I'm having to hold the sale to be able to go through the city of San Jose and pull permits. I called Efficient Water Heater to see if there was anything they could do to help me throughout this process. I mean ANYTHING. Just help me apply or pull the permit for the job, something. I do not even mind paying the fees or waiting. I just wanted help throughout the process. Well, the help I was offered was the name of the website in which to apply and told good luck. He was not sympathetic and told me that that's how they get more business as it allows them to appear competitive with their cost when customers are getting quotes. No one ever tells you though that the way they're cutting costs is by not pulling the proper city permits. Buyers beware that companies that cut corners and conduct shady business operations like this will quickly make a buck and leave you treading water with no lifevest. Please read all the one stars and the not recommended ones too. --- Photo comments: Right after I wrote this review, I received this text from the business. "We will not be doing any more future work for you." Why, because I'm asking for help getting a permit for a job you completed? Anyhow, it is fine because I will be going to another company next time I need a water heater and a job done right the first time. $3000 not well spent. ---- Update for the owner and his reply: Sir, you never "offered" to help with any part of the process. I bet you wish you had now instead of lying on Yelp to try to cover up. And show me where on MY contract it mentions I do not want a permit or one is not included. I would not spend this much time writing this review if you had offered to help. I already expressed I was willing to pay and obviously I cannot change the circumstances of the waiting period caused by Covid. I am frustrated with the way you treat your customers. All one has to do is read your one star reviews and 'not recommended' reviews to see the theme of terrible and rude customer service or not mentioning permits at the start of the job. How many one and two star reviews are acceptable for the kind of business you run? Because so far you have 60 and counting and these are just the people who are brave enough to share. FYI - My job is under two years old - Oct. 2019 (1 year 5 month) Update as of April 5th: Hired another pluming company who cleaned up Efficient Water Heater's work. It took them three hours to get someone the previous work up to code. Efficient Water Heater had cut many corners on their job. The city of San Jose was able to come out and get me a passed permit within three days (not 12 weeks) of scheduling and the new plumbing company orchestrated the entire effort. read more

Efficient Water Heaters - Owner texting me after my bad review - Water Heater Installation/Repair Near Me - San Jose, California

Like many other 1 star reviewers have said here, the owner is extremely rude and for absolutely no reason. Asked simple questions and just keeps responding with snarky comments where a straightforward answer would be easier and shorter. Stay away. read more

If there's a zero star, i will give it. This company is horrible and very unethical. I have a water heater less than 5 years old need to be repaired. Joseph took the job told me it's repairable for $425 and pressured me to pay $300 in advice and he will come back for the job. I paid and next time he came back, he said water heater can't be repaired and need to be replaced for 2000. Since I paid the 300, I have no choices but go with them. Without seeing the completed and confirmed work. I was pressured multiple times for payment and threatened if I don't pay now he will file a mechanical lien on my property. He also didn't advised my on getting a permit and tricked me to go with their company for the service. If you are looking for any kinds of repair, I highly not recommend them since they will make you replace the system. Also there's a 2.59% credit card fee will be charged to you without letting you know upfront. read more

They might be licensed but make sure they write on an invoice they are getting a permit and the charges are included. It's not so much of the fee but I was in a townhouse which needed to be permitted and explained that and it was never done. Edit: I did text you when this happened and you responded technically it is out of our labor warranty now, it's out of our hands and my responsibility. I only realized this when my HOA 2 years and 3 months later did an inspection because I was selling that there is no permit and labor warranty was 2 years. It's not covid related. No one said you aren't legitimate, I just said make sure it's written on your invoice permit provided or your not getting one. read more

Efficient Water Heaters - Make sure you get a permit in writing on your invoice. - Water Heater Installation/Repair Near Me - San Jose, California

Called at 7:30 in the morning for a broken waterless tank heater and was here by 9:30am. Pointed out all the poor work items my previous plumber had done and got the thing up and running within the hour. Great service and very knowledgeable. Would recommend! read more

Woke up to a leaky water heater in our garage this morning. I immediately began my Yelp search for service. Joseph from Efficient Water Heaters responded right away. After sending him pictures of the old heater and stats for the unit, he provided a quick, reasonable quote with the good news that the job could be done today. Long story short, Joseph and helper Ray had a new heater installed within 6 hours of my initial contact. The new heater installation looks great, and the job is guaranteed for 6 years on the tank and 1 year on labor. Both guys were a pleasure to work with, and I wouldn't hesitate to hire them again. read more

Joseph and Ray did an excellent job replacing our water heater. We called them on Saturday evening and they were here Sunday early morning to help us with the situation. We highly recommend them! read more

Efficient Water Heaters is the way to go. The issue that I had was loud thumping after running the hot water for a couple of minutes and blue flame flutters from the bottom of my water heater tank. After reaching out and discussing the issues that I was having with my water heater, Joseph was able to diagnose the issue, give me options, but also explained the severity. He is very communicative throughout the process from the inquiry to closing out the service. I would highly recommend him to anybody who is looking for a professional replacement or maintenance. He is flexible with scheduling and communicates to verify the service before he arrives. He arrives on time with all the proper equipment needed for the service. He has been in the industry for a long time and a master of his craft. he replaced my old whirlpool water heater with a Rheem! Pleased to be working with him as it's this is my first time working with this company. I'll be coming back if I ever need another service! read more

Omar was our awesome installer for Cupertino home getting ready for the market. The house is so old, the water valves were rusted stuck and he had to shut off the water from the street. He also helped my mover's disconnect the washer from the wall. Super knowledgeable and friendly. Omar's a gem. read more

Highly recommended. Our tankless water heater wasn't heating. Joseph quickly found the problem and fixed it on the spot, luckily he had the part in his well stocked truck. He also did a descaling and general cleaning and walked me through all the steps. Friendly and pleasant as well. Kudos! read more

Fast and efficient. Called yesterday and the tankless water heater is installed in the morning. John and his helper were great to work with. Highly recommended. read more

Originally, I was looking for service to fix my old one at yelp but I decided to replace it with a new one. Luckily, I got service of a new Water heater installation from Josepth who is owner of Efficient Water heaters today. Two guys including Joseph came early morning and removed out my old one which was over 12 years. Finally they installed a new bradford URG-140 model. It was so fast and nice teamwork. Also, the price of all thing including labor was reasonable. read more

What a poor customer experience from Joseph. Similar to all the other 1 star reviews - I decided to go with them to replace my water heater when it broke. They insisted on tankless which is what I ended up going for. it was workking fine for 2 months and then lukewarm water started appearing in all but 1 faucet in the house. When I called him to come out and check it as part of the service (they do give you 1 year warranty) he was aggressive in tone, started blaming the mixing valve, told me to get another plumber because they are slammed and told me he will charge me for going out and doing the analysis for me. This company only looks good on paper when you deal with the first time installation. Service in not existent and will cost you, given you will have to go with a different company. Also - on my last call - he disconnected from me and then wrote me a boiler plate that he will not do business with me and that it's all my fault! What a guy! AVOID! Save yourself energy and go with some professionals instead. EDIT - check out his private message to me attached as well. Joseph told me on the phone his philosophy when I explained that I don't appreciate his attitude and angry tone of voice: he said : You are not my boss. That sums it all up for those of you that are looking for a company to do business with. Check all the 1 star reviews and you will know these guys are to be avoided. EDIT 2. It's even better - this company get's so many bad reviews - they even automated the response to them :) EDIT 3. After a few days - I ordered a highly recommended plumber from Handy Plumbing Man LLC come out to inspect the butchered job these guys did and as it turns out: 1) This company misconfigured the tankless water heater to use an external recirculation pump which is why it was not giving hot water everywhere. They forgot to turn the valves correctly and change the settings And Joseph was straight rude and direct to blame me for faults in my plumbing without coming and checking, when in fact his company installed this wrong 2) They installed the gas line that is too small for what the needs of the unit are, completely needlessly as the supply is bigger but their team added a smaller pipe for no reason whatsoever (I assume that's what they had on the car with them) 3) They did not vent the dripping from the condenser - which is standard 4) They connected the tankless unit to my prior exhaust, which is made of steel and will corrode very quickly. They upsold me a tankless unit without informing me I will have problems with corroded exhaust and fumes in the hose in the future. Unprofessional is an understatement - AVOID AT ALL COST. read more

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Joseph and team are really good. My old heater broke yesterday night - got his reference from my neighbor- called him and this morning Joe and one another person came and installed the heater. I went for Bradford White - made in US. Though these are all same - so Ruud, Rheem are same as well - just I wanted made in the US. Highly recommend this team. read more

Efficient Water Heaters - Old Rheem that was replace with Bradford white - Water Heater Installation/Repair Near Me - San Jose, California

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If you would like a knowledgeable professional who will install your water heater properly and honor the warranty, please look elsewhere. Joseph installed a tankless water heater for us back in March 2022. We had no issues and appreciated the fast service at a reasonable price much like a lot of the 5 star reviews here. We started having issues with the hot water in August 2022. Since everything was still under warranty, I called him on a Monday to see if he could take a look. After a lot of no-shows and rescheduling, he sent out a tech on Saturday. I explained the issue with the inconsistent hot water, especially in the shower, and the tech said it was an issue with the shower valve. The tech also noted that the pitch on the vent was off which caused water to collect. He called Joseph to let him know and Joseph decided to blame the rain (yes, the 10 minutes of rain we experienced in the last 6 months). That raised a red flag as it seemed like he was trying to avoid doing any work under warranty, but I thought I'd give him the benefit of the doubt. I replaced the shower valve myself and still had the same issue. I texted Joseph about it and he got defensive. Much like the negative reviews here, he continued to blame the shower valve and continued to tell me to get a licensed professional. I thought he was one, but I was happy to get some more opinions on the issue. After a lot of phone calls, I was able to find a plumber who was also a water heater expert. He came out and checked my whole water heater and plumbing system. He explained to me all the issues with the original water heater installation job and why they would cause problems in the short and long term. After 10 minutes of troubleshooting, he discovered the current issue was the pump in the water heater as its output was about half of what it should have been. He also showed me how water was getting into the vent (hint: it wasn't rain). While everything was technically covered under warranty, I appreciated this expert's honesty (he came out for free as a favor to a friend) and I decided it was better to pay him to fix it than waste more of my time trying to work with Joseph. I do appreciate Joseph's insistence on finding a licensed professional as I learned a lot about tankless water heaters. This experience helped me find someone knowledgeable and reliable for the future. I hope Joseph also uses this experience to learn from instead of getting defensive when customers have issues under warranty. read more

Very efficient, called in Friday night for replacement water heater. Representative got all the details and brought in the water heater very next morning. Work started right way and 3 hours later, done . Quote was spot on and highly recommend. read more

Efficient Water Heaters - Replacement water heater with expansion tank - Water Heater Installation/Repair Near Me - San Jose, California

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Our water heater decided to stop working and I had to get it replaced quickly due to having an elderly person living with me. Joseph was very responsive and accommodating when I called. He answered all my questions honestly and gave me a good quote directly over the phone once I shared a photo of my water heater. He was able to shift his schedule around to accommodate my request to get the water heater replaced as soon as possible once I explained my situation to him. The next day at 7 am, Joseph and Omar arrived and they got the water heater replaced. They even went above and beyond by replacing all the pipes and lines. I'm really happy with the work, professionalism, and honest price. Thanks again for all your help, Joseph and Omar! read more

Efficient Water Heaters - New Water Heater - Water Heater Installation/Repair Near Me - San Jose, California

I called Efficient Water Heater on Friday and sent him a couple of malfunctioning old tankless water heater pictures then got a quote immediately. Joseph was very easy to communicate with and was able to provide quick answers and showed up on next day which was fantastic and very efficient. Overall I'm pleased with the results and will definitely recommend and continue to work with him. read more

Efficient Water Heaters - New Navien top of the line water heater. Works perfect! - Water Heater Installation/Repair Near Me - San Jose, California

My tankless went dead yesterday. Efficient Water took my call and came first thing the next day to diagnose. Omar was professional and efficient to replace the heater and get it up and running within the quoted time. read more

I would highly recommend this company! The owner, Joseph, was very quick in responding to my inquiries, providing an estimate & getting us scheduled for a water heater replacement. Omar was the plumber who came today to do the replacement and is our HERO for the foreseeable future! He had to do a LOT of serious trouble shooting to figure out how to get our old water heater out of the small room it's located in, since it would not drain & was relatively stuck in place. After finally getting it out, then he got quite the workout putting the new one into such a tight space! We are very happy with Omar's and Joseph's help and very thankful we chose Efficient Water Heaters! read more

Called Efficient Water Heaters. Spoke to the Owner Joseph. Very Professional. Having problems with my water heater. He inspected it. And referred that I replace it since it was over 30 years old. He installed a new one the same day. Highly recommend Joseph and Efficient water heaters. To all my friends and family Thank you once Again Joseph read more

These guys are terrible! DO NOT USE THEM. Don't believe me, judge for yourself on the images here: 1. Text exchange with the owner (Joseph) Joseph was confused by who I was and what my issues were multiple times. He referred to the wrong manufacturer more than once. Then, he decided, because I keep asking him for a status updates, that they will just no longer help me. Fine. It's his choice but it's a little unprofessional. 2. An invoice from a plumbing competitor (CROWN) Crown Plumbing completed the job in 1 DAY. 1 DAY PEOPLE! We have been without hot water for 5 DAYS! Why? Because Efficient Water Heaters chose to order the part. And not even on a rush. What a joke! read more

Efficient Water Heaters - I have an Amer Standard NOT an AO Smith System. Also, no one told me I could pay to buy parts directly until the text 3 days later. Psst! - Water Heater Installation/Repair Near Me - San Jose, California

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Great service, very responsive, quality service and affordable. Received the quote and finalized the schedule within 30 minutes after I posted my request in Yelp. Replaced the water heater and completed all installation within 90 minutes the next day itself as per the schedule. Highly recommend read more

Efficient Water Heaters - The new bradford white water heater ! - Water Heater Installation/Repair Near Me - San Jose, California

Very professional and knowledgable with Navien water heater. Solved my problem very quickly

We had a great experience getting our new tankless water heater. Joseph and his team were super easy to work with every step of the way -- they answered all our questions and made sure we were happy with all the details. Even though our install was a little tricky being in an attic, the whole thing was finished in less than a day. We're really happy with our tankless system and we feel comfortable knowing we have someone to call if anything isn't right. If you're looking to replace your system I highly recommend Efficient Water Heaters! read more