Really great experience with PROMAX for fixing our AC issue! We found our AC stopped working on a really hot day after 6pm, and reached out to dozens of AC services on Yelp. Almost all of them said they couldn't come until the next day. PROMAX was the only one that offered same-day service with a free diagnosis. Max arrived at the beginning of the scheduled time window, quickly diagnosed the issue, and fixed it at no cost. He was really empathetic and understood how stressful it is to be without AC on a hot day. We really appreciate Max and PROMAX for the quick and warm help. Highly recommend! read more

Promax Service Group - Heating & Air Conditioning/HVAC Near Me - Santa Clara, California

I couldn't be happier with my HVAC recent service with Promax. I needed someone to disconnect my a/c condenser on very short notice, and Promax was the only provider who was able to get it done as quickly as I needed, and for a reasonable price. They were also great with being responsive and flexible with scheduling, which was important since I had very little time. Max, the owner, came himself, despite this being a very small job, and very late in the day -- I think this demonstrates a very strong commitment to his customers. He was very courteous, punctual and made quick work of disconnecting my condenser. I was happy to hire Promax again a few weeks later to come back and reconnect the condenser. This time it was a different tech (Kostas), but he was also very friendly and professional. He reconnected the condenser and it's been working perfectly since. These guys are great, and very reliable. I will definitely be calling Promax again the next time I need HVAC service! Thanks guys! read more

I had a highly professional and excellent quality experience getting my HVAC installed this June. I reached out to a handful of contractors in late April. Albert from promax was quite knowledgeable about all things HVAC and also about Menlo Park specific rules. Since they seemed most knowledgeable and reasonable with pricing for a new Mitsubishi system, I went ahead with them. Permit was approved in May and installation by Max in early June. All went smoothly without hiccups. Nick and other staff from customer service were quite responsive whenever I reached out. So appreciate that! read more

We recently had PROMAX install a Mitsubishi heat pump to replace an aging Gas furnace/HVAC in the attic at our Bayarea home and the whole experience exceeded our expectations. We got several quotes from different vendors before deciding, and while PROMAX weren't the absolute cheapest, they were very aggressively priced, and their responsiveness, attentiveness and professionalism made our decision easy. One thing we really appreciated was that they provided detailed quotes with options for heat pumps from different vendors (and different system configurations), which made it a lot easier for us to compare options and make an informed decision. When we asked about various options and add-ons, they were refreshingly honest about what they thought would be worth it and what wouldn't. It never felt like they were trying to upsell or maximize the contract. They were super easy to communicate with throughout, with quick replies, clear answers, and no pressure. It felt like they were focused on getting it right, not just closing the deal. The install team was fantastic, efficient, professional, and respectful of the space. They removed the old system cleanly and installed the new one in a single day, faster than we expected. What stood out most was how seamless the whole process felt. No surprises, no hidden costs, no gotchas, everything went pretty much exactly as described, which is rare. They also helped us put together all the rebate paperwork, which made a potentially painful process straightforward. Would absolutely recommend PROMAX, great experience all around. read more

Promax Service Group - Heat pump installation - Heating & Air Conditioning/HVAC Near Me - Santa Clara, California

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Late review - Sorry Max... I highly recommend Promax! They provided detailed, multi-vendor quotes, were refreshingly honest, and never tried to upsell us. Their office support team was incredible, answering our messages instantly--even on weekends. Max and his support tech replaced my entire heat pump system in a single day, and they were extremely prompt with all follow-up scheduling and appointments. Exceptional service all around! read more

Our home's AC unit had broken down, so we contacted Promax Service Group for a free onsite diagnosis of our problem. Other companies we researched would charge 100+ for an onsite diagnosis so this was a great find. We worked with Slava. He was very patient with our questions and went above and beyond to provide extremely detailed answers for everything we asked about. He provided lots of install options and gave detailed pros/cons information with no upsell, just data for us to make the best decision for what we should do. We ended up having to install a new heat pump, which went smoothly. Great experience all around, would definitely recommend working with Promax Service Group! read more

We received excellent service from Promax installing a brand new heat pump. The owner - Max - did most of the work himself in a very professional and timely manner. The Promax communication is very efficient with the support staff answering messages even on weekends. After the project was completed we passed a city inspection with zero comments. I highly recommend Promax for HVAC projects. read more

Great experience with Promax regarding our appointment and our bathroom vent issue. Very professional and reasonable. Would highly recommend. Another electrical company had replaced our broken vent fan in our bathroom and ever since then there's been water dripping from it after showering. This other company came to inspect and they said we needed to check with a duct company. So Promax to the rescue! First of all Anna the person who schedules the appointment for us was amazing. Friendly, professional, helpful, there when you need her. They were available for a Saturday appointment which is amazing. Max came and was professional and went above and beyond to try to diagnose the issue, going into our attic and investigating. He put in his recommendations which we agreed with him and told us if it ends up not being the duct or sealing issue that it might be the power of the fan which we agree. He told us the power was one level and should the issue return we should get a more powerful fan, we believe the electrical company had installed a lower powered fan than our previous and agree with his assessment. We will be reaching out to Promax the next time we have a hvac or duct issue. read more

My heater was broken and I was searching for someone who could come out right away and fix it. Max came out just a few hours after my initial call. He was courteous, friendly and finished the job quickly. It was very reasonably priced. I would definitely recommend Max and ProMax. read more

Quick response and quick service! We got our problem solved within an hour. We wanted the issue resolved within the same day and we were able to thanks for them. read more

Quick response. The technician comes to find where my furnace is and quickly diagnose it's the broken fuse. And fix everything within 20mins. And low repair cost. Thanks a lot! read more

Promax Service Group - Heating & Air Conditioning/HVAC Near Me - Santa Clara, California

We had a complete new install of AC in our condo. Promax was very professional, up-front in the pricing, no pressure tactics. They also handled the inspection process with the city which was a bonus. Highly recommend! read more

They replaced a faulty blower motor and installed a safety switch in my HVAC unit. Max is very knowledgeable and was able to diagnose the issue quickly. They were professional, very efficient in their work and reasonably priced. I would definitely recommend. read more

We had a technician come out, can't recall his name at the moment, however he came to complete an inspection of our A/C system. A technician was dispatched next day which was super helpful as it was an urgent and unexpected maintenance issue. Our technician was on time, courteous and provided all the necessary information. Would highly recommend Promax Service Group! Initial consultations are free and you receive a report with a quote included. The service requested was completed and definitely worth the value. read more

Promax service installed my HVAC and water heater system. They did a great installation. You get what you pay for and the service is excellent. They showed up at the right time and and they are very thorough in their work. I never had to follow up for and missed appointment or anything. Their quote was reasonable compared to other big names. Also, their technicians know how the systems work and which one to recommend for your needs. I wanted a 5 ton system but they showed me the calculations and suggested a 4 ton system is sufficient. They didn't try to sell me a bigger system and were not pushy. I highly recommend Promax for your HVAC needs. They are reliable. read more

Slava from Promax did an excellent job upgrading my return grille and ductwork. He was knowledgeable, careful, and explained everything clearly. The new sheet‑metal plenum and 18" flex duct were installed with real craftsmanship, and the airflow noise at the grille is now virtually gone. I appreciated his professionalism and attention to detail throughout the job. Highly recommended. They provided high quality specs and at a very competitive price. read more

They came over immediately even if it was a Sunday and helped with the cooling issues in a very professional manner. They patiently answered all my questions and also helped beyond the scope of the service read more

My AC was not producing cold air anymore. The company dispatched a technician quickly for a free quote. He arrived on-time and conducted a diagnostic. The quote was clear. I hired the company. The technician came the day after to do the job efficiently. Everything was conducted smoothly. read more

Max came in to take a look at my furnace heater which stopped giving hot air.. came same day of request.. also, its good that they dont charge any money for inspecting- which all others were- ranging from 69$ to 150$.. max was able to diagnose very clearly and fixed the issue within an hour.. his labor plus part cost was also nominal.. he adjusted few other things which would better the shelf life of my heater as well.. happy to have decided to call Max and will highly recommend their service.. thank you! read more

They installed Mitsubishi HVAC mini-split system at my home with 4-indoor unit, removed existing gas furnace and patched the wall. They did a wonderful job. They take their work very seriously, paying attention to every minute detail, always on time, keeping everything neat and clean. Also handled the rebate process on timely fashion. I highly recommend them for the quality of service they provide for the price. read more

Promax Service Group - Heating & Air Conditioning/HVAC Near Me - Santa Clara, California

My furnace would no longer come on and I was afraid that maybe it was toast. Scheduling an appointment was very easy and Promax was able to accommodate us into their schedule quickly. Kostas came out and analyzed the issue. He explained everything that was needed in order for our unit to be fixed. He also had the parts on hand to fix it on the spot. Fantastic results and I would definitely use Promax in the future. read more

The technician was friendly and knowledgeable about the issue and identified it within 15 minutes of the visit and completed the repairs within 40 minutes of the appointment. Would go to them again for future work. read more

Thank you Promax! Your technician did a great job repairing and updating the electrical connections for our outdoor AC unit, even going into the dirty crawl space in order to do a complete repair. On the first heat wave of the season, we thank you so much! read more

Great experience with Promax. Our AC unit had problems and Valerii was able to come out the same day. He quickly assessed the issue and suggested the appropriate repairs. He had all the parts needed and was able to complete the job within an hour. He also cleaned up the area and removed all the trash from the repair. Great service and highly recommended. read more

Very positive all-around - reacted to our urgent situation by sending service tech. on short notice, turn-around from diagnosis to quotation to repairs was fast & efficient. Overall experience is that of them being very professional, customer-aware and do quality work. Thank-you! read more

The Promax team was very prompt, knowledgeable, and professional. They did the inspection of my heater during the end of the year holiday break and provided several cost competitive proposals in a very short time period. Would recommend to consider them for your HVAC needs. read more

Repeat customer, this time my furnace stopped working, something about Lennox furnace failing to ignite. Promax was able to diagnose the problem as a faulty gas valve. They had to order a new gas valve and once it came, Max from Promax was able to get it installed and working perfectly. Very happy with the work done and will use Promax for any HVAC problems. read more

Promax Service Group - Heating & Air Conditioning/HVAC Near Me - Santa Clara, California

Had issue with my 14 year old HVAC, max came, checked, replenished the refrigirant, got the unit back to top condition, gave tips on how to maintain my AC, replaced filter for me and suggested I did that more often. I would use their service again. They were reasonably priced compared to other HVAC companies I got quotes from. Great value, Great Quality, Did the job. read more

Promax Service Group - Max working on refilling refrigerant in HVAC unit. - Heating & Air Conditioning/HVAC Near Me - Santa Clara, California

Max was great! Our issue was tricky but he stuck with it until it was figure out. Thank you! read more

Promax Service Group - Heating & Air Conditioning/HVAC Near Me - Santa Clara, California

Our 30 year old gas water heater started leaking and we wanted to replace it with a new heat pump water heater. Used Yelp to send out messages to local businesses and received multiple quotes. Promax was one of the responders. They came to our home, inspected the location, looked at the electrical panel and said that our current panel is good enough. Their quote included a CR recommended heat pump water heater and their total price was much less than others, even including the permit cost. We had a lot of questions and Promax agents were patient in answering all of them. Their responses were fast but there was no pressure to make a quick decision. After a few days we decided to go with them. Once we signed the contract, Promax applied for a building permit (must in CA for water heaters even if replaced in same location) and setup an installation date within a week. On the day of installation, the installers, Max and Albert were on site around 8:30 am and finished the installation around 3 pm. They took away the old water heater, cleaned the area, and tested the water heater. Once I confirmed that we are getting hot water, they left. Within a few minutes I received the payment confirmation and I could start my rebate process. Final inspection (by city) was completed within 5 days and the inspector had no complaints. To summarize, Promax is an excellent company, very customer focussed with experienced installers. They are patient and professional, and it was a pleasure working with them. We are extremely happy with Promax. read more

Promax did a fantastic job replacing our Gas Heater and A/C to Mitsubishi heat pumps. I had heaters upstairs and downstairs but A/C unit only for upstairs. I hired Promax to replace all 3 with Mistubishi heat pump for heating and cooling throughout the house. Max and Slava did a great job, working with the city to get permits, installing the heat pump, and then passing the inspection. They went above and beyond to make sure the unit was functioning properly and helped install the app to operate the thermostat. The Promax office staff helped me get the rebate. I am very happy with their service and highly recommend them. read more

Valera did a great job on an extensive furnace repair. He was knowledgeable, efficient and repaired the items that were failing replacing them with similar or better quality parts which he had on hand. read more

We had a smart thermostat restarting frequently and a small leakage on the gas pipe. Max came and checked everything, explained what's causing the thermostat issue (a faulty sensor) and had everything fixed in the same visit, with a every reasonable price. Highly recommend! read more

We had a leak from dishwasher and needed it to be serviced asap. We called Promax and they arrive promptly and fixed it within 1 hours . They are very professional and prices are reasonable. I highly recommend them ! read more

Promax Service Group - Heating & Air Conditioning/HVAC Near Me - Santa Clara, California

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Prompt ,courteous, knowledgeable, fast. You request too many characters fewer- more reviews read more

I replaced my 20 year old gas HVAC system with a new Mitsubishi heat pump with several indoor heads, and a Panasonic ERV module. These are expensive units, and these guys gave me the best price, and great service. They didn't push me to any particular design, but patiently customized the system the way I wanted, and then worked fast to install it. They also have been easy to reach for post install questions and support. Thank you! read more

Promax Service Group - Heating & Air Conditioning/HVAC Near Me - Santa Clara, California

Max from ProMax was prompt, courteous and professional. I highly recommend him and ProMax for any HVAC related work.

We had an air conditioner unit that stopped working 4 days ago. After our promised service was rescheduled twice by Jazz, I called Promax who arrived same day. Max was incredibly professional and personable, diagnosing the issue and explaining things along the way, as he made the necessary adjustments to get our a/c operating again. Major kudo's to Max and Promax! Thank you! read more

Had an issue with hvac. They accommodated my schedule and came next morning Prompt efficient and amazing service. Highly recommend.

Excellent service!!!The technician arrived quickly, explained everything clearly and fixes the furnace