If I could give them a zero star rating I would. Almost a month later and I'm still waiting for my supposed call back for them to come remove a wasps nest. They came out to look at it, gave me an estimate and then said they would call within 24-48 hours to schedule an appointment they never did. I called the office and got the run around and then was told they would give me a call right back. Here we are almost a month later. It was an absolute waste of my time and effort. I went with a different company and it was done within 2 days. read more

Cambridge Chemical was a great company. They were absorbed into Ehrlich and their service and quality disappeared. We recently needed some help from them. The first time they were supposed to come, they stood us up. Without any apology or discount, they came two days later. That didn't solve our problem (bugs came back worse than before), so a month later they came again. Two weeks later they were supposed to come back, because the bugs had gotten even worse since the second treatment. Once again, they stood me up despite that morning confirming my appointment when I called and saying they would call before they came. They claimed to call and that i didn't answer, but amazingly I had no voicemails or missed calls on my iPhone. Done. Going elsewhere next time. Too bad, I liked Cambridge Chemical! read more

Called Ehrlich Thursday 12/21, set up and appointment for Saturday 12/23. Received email confirmation with all info about 8-12 appointment for 12/23 and tech's name that would be calling when on the way. 12 rolls around, no call, no show. When I call the company, they tell me no appointment was set up as they are closed through Tuesday 12/26... Worst customer service from beginning until end. Needless to say they will not be getting my business read more

Called to schedule a bee removal appointment. Day of appointment hours passed so I called for status of technician and call center they couldn't get in touch with technician. They never called to apologize nor offer any savings In return. Missed child's soccer game for nothing. Not a professional outfit. do not use them. By the way their price was $100 more than others. read more

I had a terrible experience. Ehrlich bought the company I had used in the past, so I took a shot with them. They gave me the hard sell on monthly services, and tried to upsell me on termite control, extra carpenter bee control for my garage and anything else they could think of. I was leary of the approach, but decided to try the company out. After a week, a technician showed up, sprayed for 20 minutes and left. It was a very cursory visit. After a week, there was no change in the problem (carpenter ants) whatsoever. I soon thereafter, received a bill for $425 for services rendered. I was appalled and immediately cancelled. $425 for 20 minutes is ridiculous. Ehrlich is a large company that seems to care only about upselling and not about actual service. I would never ever use them again. read more

I had an appointment for a "free" estimate for 9/19.  I was told I didn't need to be home.  The termites are in the bulkhead and so the inspector would be able to see the damage and see around the house and give me an estimate and leave it in my mailbox.  Unfortunately, the inspector never showed up!  Now I've called back at least 5 times to see what happened and when I can get an estimate.  One lady promised to contact the regional manager and call me back.  Another lady told me I always had an appointment for the 29th.  When I questioned a Sunday appointment, she put me on hold several times and then said a manager would call me.  Yesterday, the woman said she called the inspector and he was going to call me right back.  This morning I spoke to another person. She confirmed that my appointment was supposed to be on the 19th. She spoke to her manager, who was going to the regional manager. And she assured me I would get a call back today.  I called again this evening,but was told everyone was gone for the day (still no call back). Why do they even pay people to answer the phone if they can't even get an appointment set up and get customers an estimate? read more

Our scheduled appointment for an inspection of yellow jacket infestation was cancelled by us when no one showed up for the appointment and no phone call as to why, after waiting all afternoon. Our time was not considered, obviously. Got on the phone with a more reliable company to set up service. read more

Terrible experience with Ehrlich Pest Control. We brought Ehrlich out for a moth infestation we were seeing on our third floor. After an initial assessment and looking at moth traps we had already set out (we had hundreds of moths in them), they diagnosed us with clothes moths and suggested that we spray. Because I am pregnant, I asked them to advise on the pesticides they were using. They said that I should not be in the home while they sprayed and for three hours after the treatment. I had my husband take the day off from work to let the technicians in for service. On the day of the treatment, they just set out additional traps and did not spray because they said in order to spray we would have had to pile all of our furniture in the middle of the room and removed all of the fabrics from the room. We didn't do any of that because we were never told too. I contacted my sales rep twice after that who never called me back. Then after receiving my invoice for the initial "treatment," I followed up with an email to him letting him know that I wasn't planning to pay the bill and that I was discontinuing service. Two weeks later I was contacted by a scheduler to schedule my follow up appointment. I told her the situation and emailed her the note I sent to the rep. I never heard back from anyone at Ehrlich. Today, I received another bill in the mail with a finance charge for non payment!! I am livid. What a terrible experience with both the moths and the equally terrible pests at Ehrlich. So frustrating! PS - after pursuing treatment with another pest control company, we do not even HAVE clothes moths. We have food moths, which are attracted to different pheromone traps. We didn't catch a single moth in the traps that Ehrlich set out! Terrible, terrible experience all around. read more

In July 2018 I went to pay my bill and told the first payment did not go through so I paid with a different card. I then find out I paid the bill twice so I thought "no big deal, just call them up and get one payment cancelled." The problem was that I called 3 times and each time I told the payment would be refunded in 3-5 business days. It is now 34 days later and I have yet to receive any of my two $295 payments back. l still have other bills to pay and no, once again, I do not want to keep this money in my account for credit. read more

I'm surprised to see all the negative reviews below! I've been using Ehrlich for the last year or so and found them to be friendly, helpful and reactive. We've been using them for regular household maintenance rather than to get rid of a big pest problem, which is a difference from some of the other reviews, but they have come out and gotten rid of a wasp nest within 24 hours, and the technician did arrive on time. I've been happy with the services we've received from them and plant to continue using them for pest control in the future. read more

A shame they bought Cambridge Chemical and we can't put a negative star. Waste of my tenants' and my time. Never showed or called within a 4 hour window. read more

Ehrilich bought the pest company Watchall. Watchall had be servicing our house for termites for 25 years. Approximately 1x a month from spring to fall, a technician would come by and check the traps and replace the bait. In the spring they would schedule an interior inspection. I felt I got my money's worth. Apparently Ehrilich bought the company, and I never saw then, though they cashed the check. No interior inspection, no exterior inspection. They were very difficult to get on the phone and I never spoke to the same person twice or got the same answer. Do not waste your money. read more

I've been working with Enroute/ Watchall for a few years now and they are always very responsive! The ladies in the office that I talk to frequently (Stephanie, Melissa & Sue) are ALWAYS polite and quick to accommodate what ever the need is, most times it's scheduling. Dennis, my tech is great at attacking the problem head on especially when a service for bee remediation is needed. Tom C. from sales is always great too in getting out to the site and getting out pricing quickly for needed service(s). They are a great team to work with and compliment my property well, helping keep pests in their place, which is dead OR far away from us :) Thank you!!! read more