I am not crazy about the food here. The coffee is good though. It's just that every time I visit this place it seems like the tables need to be wiped down. Maybe they need to have more staff to keep the place clean at all times. read more

It amazes me that every time I go to this location they never have anything left. Hey Einstein maybe you should keep making more bagels so you can serve your customers!! 4 people had to get refunded because of wait time and horrible service!!! read more

Not only was the cashier not knowledgeable, but she told me I wasn't able to have smear on an egg/cheese sandwich on a six cheese bagel. I ALWAYS ORDER THIS SAME BAGEL SANDWICH - egg & cheese w/ avocado and plain smear. THEN, to top it off, one of the women preparing the orders bypassed my food that I saw already toasted, sitting there & getting cold SEVEN times. I waited 17 minutes for a bagel sandwich and received not one apology. SO DISGUSTED. read more

This location has nice staff. I like the specialty bagels; spinach and chilies. I prefer the breakfast options at Brooklyn Bros better. This place relies more on the "synthetic", if you will, eggs, bacon, and sausage and the fresh squeezed orange juice is really minute maid light pulp. But the Nova Lox is good as well as the flavored coffees. read more

Came here an hour before they closed on a Sunday, surprisingly fast paced, excellent customer service from Taylor, and bagels are yummy as ever! They didn't have that end of day stale taste either. Thumbs up for complimenting my car! ^_^ They have a banner outside that says $6 Mondays (13 bagels for $6 on Mondays), which meeeeans.... they'll see me more often. Keep up the great work guys! read more

Once in a blue moon I crave a bagel with cream cheese and I stop here for that craving. It's usually busy in the morning but that's expected. Their bagels are always fresh and the workers are always friendly. I recommend this place for personal service or treating your workers to a nice treat. read more

Great location! Great service! The cashier that rings me up is always friendly. I always come here in the mornings to get ahead of the rush before school. Once I came around 7 on a weekday and all my favorite bagels were gone and it would be a while before they were ready. Anywho, my favorite bagels are the spinach florentine bagel with garlic and herb shmear and I get the six cheese bagel with strawberry shmear. Both toasted. Yummy! read more

I am a sucker for cream cheese, but the downside to this place is the service. A smile can go far... much further than a cup of joe and a cheese bagel. read more

Not happy with the customer service. We went in for the $6.00 Monday special for the 12 bagels in the box deal and the lady who took our order immediately said: "would you like to pick a box?" I guess they pre-pack the bagels for these deals. We said "No" as we want to pick our bagels ourselves. She gave us this irritated smirk as if we were making her life super hard and we're wasting her time. I then said: " Thank you for letting us choose. " to which she responded with a look that made me feel stupid. No words came out of her mouth to acknowledge my thanks, just a dumb look of irritation was given to us. As far as I am concerned, PAYING CUSTOMERS HAVE A RIGHT TO CHOOSE ITEMS THAT THAY ARE PAYING FOR REGARDLESS IF THE ITEMS ARE ON SALE OR NOT. I've been at this location before and I have been happy in the past, but today, today was a whole other experience all together. In my opinion they need to fire all of the employees who are currently working there and hire and train new ones who could give good customer service to patrons. read more

I usually come here for a dozen of bagels but haven't been here in 2 months ... service was very slow today, seems like the last couple times i have tried this place has not changed. The bagels were fresh though ... just really slow service. Lot of selection and people behind the counter are friendly. Hope they stream line the process better read more

The bagels are really fresh here. I got the 6 cheese bagel toasted with cream cheese. So good! The coffee is really good here too. Staff is very friendly. Will come back next time we are in town! read more

Twice now I've waited 15 minutes in line without even having placed my order (Plain untoasted bagel with shmear) before giving up and walking out. Nobody was behind the register taking payment. They need to hire more staff for the morning rush. The wait is ridiculous. read more

This place is always a hot mess but where else will I go?.... And the customers here make it way harder than it should be. Why was the lady in front of me yelling because there was a pickle on her plate, NEXT to the bagel? I got my bagels faster than expected. read more

I've only been cursed enough to stop in at this location 3 times and each time their bagels have been burnt/over done. Their customer service is sub par and their manger acts like he's in the hood. Also, AC is on full blast. Everyone on there was freezing read more

I have been coming to this location because it's right around the corner from our house for the last 3 years. If I reviewed them then, it would have been a 4 star review, however I guess I just take things for granted when it comes to getting bagels, egg sandwiches and good customer service. Not sure if it's the turn-over in staff or management but, for weeks now they can't correctly make a farmhouse egg sandwich, they can't keep the most popular bagels stocked even in the early morning hours, and the customer service has been brutal to say the least. As a business owner myself, I would be totally frustrated along with my customers on the steep decline at this location. My advise to the manager would be to get all your issues resolved asap. At this point, it's worth it to drive the extra 3 miles down warm springs, at least they keep bagels in stock, know how to make egg sandwiches, and treat their customers like they are happy we are visiting their establishment. read more

When there is one around me I would eat my lunch there. I love their Italian Chicken Panini. I never really liked bagels that much until I came here. Now I'm addicted! Since then I've eaten almost everything on the menu. read more

I love the food at Einstein's but the service has been poor on several occasions. I have received the wrong food, cold coffee, had to repeat my order several times, the register was down, the cappuccino machine was down several times, and the wait time is horrible. The system they have in place to take & prepare your orders is very bad. People behind you can often get their food before you do. It seems like a poor management problem. The employees are very nice but don't seem to be very well trained. read more

I love their snickerdoodle cookies, but the cashier who worked on Saturday afternoon (2/15/14) was rude & lacked manners. Overall poor customer service. read more

Any place with unlimited free refills on coffee can have my undying love. I almost don't want the coffee lovers to find out about this place so I can have it all to myself. The staff here is always super friendly, attentive and accommodating. They even make me smile when I'm feeling the pre-coffee grouchiness! The food here is always great. My favorite is probably the asiago cheese bagel but I just tried the Tuscan and it had this great herby, pesto-like flavor. The free wi-fi is a huge plus too. I wish the hours were better though - it closes at 3 PM on Sunday. They could also use some couches... but then I'd probably get way too comfortable here. read more

There aren't many bagel places to choose from in the area, and I've definitely have had better while living in California and abroad. However, their bagels aren't bad, and I've been there several times to bring some to work. Every once in a while I'll get the lox and bagel, which is one of my favorite sandwiches. I like how they serve it open face because it can be pretty thick when put together as a sandwich. The bagels do taste fresh so they definitely get a big plus for that! read more

OMG no bagels in display case then I go to get coffee and no coffee. Coffee area was very dirty and to finish off my experience they gave my three item order to another Jim who only ordered one bagel. He took my large. Af of food and left. Next time will look at Yelp before coming to a business. read more

Simply the best. I ordered about 8 dozen bagels for a bagel drop and they went above and beyond to help me. From packaging to helping me load the car. Great customer service. Thank you for making it easy Einstein Bagels. read more

the WIFI here has been down 2 of the last three times I've been here over the last month. I'm using the my hotspot on my phone in a coffee shop, imagine that. If I can't get WIFI I can't work. If I can't work, I can't go here. Reply to this review when the connectivity issues have been resolved and I'll start going there again. Thanks read more

The employees here are extremely rude. They act like they don't want to help or want to be at work. They all speak to customers with an attitude. I will not be coming back to this location. read more

The food here is great. I always get: turkey, sausage and egg on a bagel and it's the perfect breakfast meal! I also love going in on Mondays for their 13 bagels for only $6. Amazing deal and their bagels are always freshly made and taste great. read more

OK gave them the benefit of the doubt a second chance change for chance of winning today again same time look like the same people behind the counter no bagels plain bagels all they did have a some OJ asked employee if they have any more plain bagels or other bagels turn ask another person in the back came back all know we don't Not even an apology I call corporate let's see if they could change that store it's the only one on my way to work read more

This is the most disorganized, slow, inefficient Einsteins I've ever been to. I've been a handful of times since they opened / reopened and each time has been a worse experience than the last. The line was out the door this morning for no real reason that I could identify. It took me 25 minutes to get a bagel to go. I realized after the fact that the type bagel I had ordered was not ready / baking. They should tell the customer that and give them another option in the event they don't have time to wait. The staff seems busy and frantic so it's not as though people are standing around doing nothing-- clearly a case of bad management. Unfortunately I won't be returning as I tried to give them the benefit of the doubt as a new store. Avoid this Einsteins unless you have ample time to wait read more

I have been eating at this location for about eight or nine years now and the service has gone way downhill since there has been this new manager! Every time I place an order it is wrong and when I say there is an issue I get attitude as if I was in the wrong! I was asking a simple question to the young black girl as to how many eggs were on the sandwich and she told me yes! And I simply said how many eggs come on that sandwich and again the answer I received was yes! Then I proceeded to tell her no I'm asking you a question! Then she said OK what's your question? And then after a Nother customer proceeded to the counter to complain about her order being wrong the manager mid 40s black guy shook his head and walked away and said oh it's going to be one of those mother effing mornings, with a? And I also found a cut a piece of plastic in my fruit and when I went to get a drink from the fountain machine it seems like it has not been cleaned for weeks! There is nasty brown stains dripping from the ice machine! I would definitely say there's a problem with management at this location! It seems that he is hiring all of his get a little family members and just letting them do whatever they want to do! I will definitely not be eating at this establishment until changes have been made in management! The place was filthy and I ordered three different types of food and that seemed that they were out of all of the bagels I was interested in! read more

Very disappointed in my order today. I ordered a turkey bacon avocado bagel with egg and I got a bagel with an egg, 1 slice of bacon, tomato, and the avocado spread was completely brown. They remade it and added some weird sauce that I did not order and forgot to put the egg on there. I ordered a toasted bagel with cream cheese in hopes of salvaging my breakfast but it was cold with a big flop if spread on one piece. read more

This location is the worst. We go early in the morning and they are already out of several different flavors and then we are told they aren't making any more ?!? That is literally your job. Will not be going back even though the hazelnut coffee is amazing. read more

This has to be the all time worse food joint !! The Slowest, and I mean SLOWWWW most unorganized non managed place ..The entire process from when you walk in to order in completely broken!!!! Its a bagel toasted w butter , 25 minutes REALLY !!! It is soo bad every single time , horrible , Never will I go back , I'm DonE !!!!! read more

I have been coming here a lot with my girlfriend and I have decided to give this place a review. This particular location I am very pleased with. Although more often than none, there are never any open tables but they do have some tables outside. If its not too cold outside, my girlfriend and I have say outside. I do have to point out that they do keep their location clean and neat. I always am greeted immediately upon entering, they are always friendly, and everyone here is always smiling. Not a bad place to go to for a quick breakfast. read more

What happened? It's disappointing when you find a great place to have breakfast, like Einstein Bagels at 1405 Sunset in Henderson and then they change managers and destroy the good feeling. The old manager had personality, was always happy and interfaced with every customer. Not the experience today! New manager who hasn't smiled since 1982 and 1 order wrong, the second order the eggs tasted more like onions than egg. Very disappointed. Maybe last time these two "regular" customers return. read more

Love the Bagels, hate the service. Probably the slowest and worst service on the planet. 25 minuets to get 1 toasted bagel with nothing on it. Happens everyone. It's just not worth it. read more

The wait to order is always long and no problem for me. But waiting to pay because no one comes to ring me up is frustrating. There were six people working on making bagels and no one on the register. My bagels were ready before anyone bothered to ring me up. Furthermore, I ordered to eat there and they still made it to go. There is only one high chair and very rarely anywhere to sit. read more

the worst experience ever !! ; I went here before work with my son. first of all the lines are extremely long and the employees are extremely slow ! I ordered my coffee and a bagel, waited 20 minutes for them to give me my bagel; which was sitting next to the cashier the whole entire time !! and they didn't say anything. I was overly heated and almost late for work and dropping my kid off for school . not acceptable !! never going back to this one - NEVER !! read more

This is the worst run Einstein's. Any time of the day they are out if bagels. You walk out wondering if you're crazy for expecting a bagel store to have bagels. I've been here during lunch hour and they say the dough is in the proffer. One time they told me the dough was still frozen. read more

We came to get a coffee. We were sitting outside with our dogs. I walked in while my mother in law stayed outside with the 2 dogs. When I was paying for our coffees I saw they had dog bagels I asked for two, he stated by the way if your dog's bark 1 time outside I will come ask you to leave. He was so rude about it and in the mean time they were sitting outside calmly not barking at all. No customer service and not dog Friendly at all even though they sell dog bagels. If I could rate a zero I would so rude read more

Worst lunch I've ever had & for 10 fricken bucks. They should just stick to making bagels at least in this location only.

I visit this location regularly, and although the entire staff is not completely interested in the job, I had a gentlemen who really took his time to make sure my order was perfect. Thanked me, and didn't take time as in I'm waiting for forever. If one person that way, hopefully the location has some luck. read more