Takes forever to check in. I waited 30 minutes to even get a call back to desk. Looks like lots of people are working, but no one at the desks. I don't understand what they have to do to check you in for an appointment. Finally got called and had to sit in another room They were much more efficient when they were on Fred Waring. read more

Here with a friend at her appointment. I had no idea this Radner was here and it's a lot bigger than expected. Parking for patients are being the building. read more

Desert Advanced Imaging - Palm Desert - 2nd Waiting room - Diagnostic Imaging Near Me - Palm Desert, California

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I am extremely disappointed with my experience with RadNet. My mother's imaging appointment scheduled over a month and a half in advance was cancelled twice on the same day of the appointment due to technician unavailability. We had carefully arranged our schedule around these appointments, given the importance of receiving timely CT/MRI results ordered by her physician. A healthcare provider that does not have a reliable backup system or contingency plan for essential services places an unnecessary burden on patients who depend on timely diagnostics. Delays like this are not simply inconvenient they can impact patient care and create significant stress for families trying to coordinate medical needs. Unfortunately, this experience reflects a lack of operational planning and consideration for patients' time and circumstances. I hope the organization takes steps to improve scheduling reliability and patient communication moving forward. read more

I had occasion to have Xrays today that were difficult, at best, to endure. The tech who did the testing couldn't have been more empathetic, kind, careful, or helpful. Thank you. Ronnie in your Palm Desert office. The staff who checked me in and assisted with wheel chair service were also, without exception, kind and helpful. Kudos to one and all. Jean Stephens read more

Very professional and friendly. The scheduling is spot on, and staff make it as comfortable as possible.

It was quick, probably waited only 15 minutes from walking in the door but there was also only 4 people waiting Friendly staff and professional read more

My handicapped husband had an appointment for a PET Scan. After I got him ready for his appointment, transportation was arranged for him. They picked him up and got him loaded on the van. When they got there, there was a sign on the door stating that they closed because of being short staffed. They never called anyone who had an appointment that day. So unprofessional. read more

This company has to be in the top 5 of the worst of my experiences in the "medical" industry. Totally inept scheduling, cancellations same day for no valid reason, equipment breaking and another reschedule debacle. Add in the curt, cold and unhelpful clerks behind the desk, my advice is DO NOT COME HERE. Oh, and they like to try and overcharge you your co-pay. And if you do not pay this overcharge, they will not perform the scan/xray. I even called Blue Cross right from the waiting room and they informed me I knew the correct co-pay but the clowns here would not accept their word. So I had to overpay to just get service and was told by Blue Cross that I'll have to chase THEM for a refund. Completely unacceptable but to those far from friendly clerks (probably way underpaid) - it's basically pay, sit down & shut up. Never again here for my family. Really horrible company. Update - Finally got into the back & their "excellent" scheduling department booked the wrong procedure. So it could not be completed. This place is an absolute unorganized circus of chaos. Words are hard to find after this final example they are really and I mean REALLY one messed up operation! N read more

Desert Advanced Imaging - Palm Desert - Diagnostic Imaging Near Me - Palm Desert, California

I've been going to this Imaging Center for at least 10 years I love the one on Fred wearing drive here in Palm Desert because the CT Tech dentist is phenomenal and the front desk guy Raul r a u is so amazing they're so nice and they're so understanding and they don't rush me and they answer all my questions even if I feel like they're stupid well and Dennis Rock they need to raise they are the amazing people in the world read more

I was scheduled to have a mammogram and a pelvic ultrasound at the same time about a month out. After waiting for this appointment and rescheduling my follow up Dr's appointment, I arrived last week for my appointment and was notified that the ultrasound would need to be rescheduled. I was rescheduled my ultrasound for today. And this morning there was a voicemail that my appointment would have to be rescheduled again, this time because there were no females to perform the ultrasound procedure. This means I'm going to have to reschedule my follow up with the doctor again. read more

Desert Advanced Imaging was easy and comfortable from start to finish. Guadalupe was friendly, professional, and helpful. The radiology technician had a great bedside manner. I highly recommend Desert Advanced Imaging. read more

Do not check in w/ Yolanda very unprepared and very rude. I have been here at least 50 times and never had this experience telling me. I have a co-pay when I don't they should be prepared for this. I know my insurance covers it. read more

The front desk staff was nice and very efficient. Keoni (not quite sure of the spelling) was very patient, kind, and extremely good at his job! To the nice person on the computer thank you for the pillow, music, and the singing it definitely helped to take my mind off my back pain. Would definitely recommend this location. read more

5 Stars Hands Down!!! They were professional, efficient, knowledgeable and friendly to top it off!!! Truthfully, I was a little nervous going in for a CT and Pelvic Scan. I'm not a big fan of laying on a bed that slides you into a machine to scan your body. However, the girl who did my scan was not only professional and efficient but, she was also funny. She joked with me which made me feel very comfortable. The process was over in no time and it was not at all as stressful as I had made it out to be in my mind. 5 Stars to All the Employees at Desert Advanced Imaging!!! Keep up the Good Work!!! read more

Dr sent me to El Cielo office. I could not get in at 3:30 at Cielo office- though they say they close at 4 pm. ( patients in line waiting) Then I was told to go to Radnet in PS because they are open. They sent me from their office in PS over to to Palm Desert on Fred Waring because PS has no tech until Saturday and PD office is open till 7 pm. Online it states open till 7! Phones do not work, voicemail cut me off. So I drove all the way out there anyways, and at 4:55 was told I could not be seen since the tech leaves at 5:00 pm. Now I am told I have to go to Indio and maybe I can be seen there. This will be my 4th try for an x-ray today. Also- Radnet scheduling on the app does not work either by the way. read more

How many hours do you want to be on hold? How many different reasons (5) can be given for canceling your appointment that took months to get (except the likely one that someone with money came along and bumped everyone that day)? Why do they find it reasonable that you drive 1.5 hours and get a hotel room for the night because it's a two-day test or that you can wait months for a reschedule that's near you? Don't fret, it may not be toxic after all. So, when I found a local hospital to do the test, I did the right thing and called to cancel (the test and hotel). But, I had to call five times to get someone to cancel the test (yes, I was put on hold) so someone else could have the date. In Rancho Cucamonga. Where I don't live. Desert Advanced, Grove, RadNet . . . all the same. Shameful. PS I'm sorry for the employees. Some try really hard. There are not enough and they take the brunt of corporate greed. read more

The front office are cold and uncaring. Five people behind the desk and no one will wait on you. The one girl just totally ignores people. It was 85 degrees in the office which is very uncomfortable. We had to wait one hour past our appt time. No explanation why other than they are one hour behind. They were behind because they took in a patient that did not have an appt and was not an emergency. This is unacceptable to treat patients that way. read more

Great experience getting a CT. Raul at the front desk got me checked in quickly and courteously. The CT tech Dennis took the scan swish-click, and I was in and out of there in 20 minutes. read more

I have never been to such a pleasant medical facility. Gigi in the front office is so personable and has a huge welcoming smile. All the staff in the front were friendly. Bruce called me back and he had the nicest smile and was so warm. Johnny the x-ray tech was super friendly and patient. If you have any needs for an imaging center this is the place for sure!! read more

Horrible experience PLEASE PAY ATTENTION TO WVERY SINGLE DETAIL AND PAPER THEY GIVE YOU TO SIGN. I went with my mom to complete a study today and upon arrival a daughter of a older lady was speaking to front desk telling them all the info they had on their mom was wrong. They kept asking for her copay of $20 when daughter told them her mom never had any. We told front desk we had an appt they didn't find it we had to show the lady a link of the information of my moms appt and study that they themselves sent. The whole time they were confusing a much older lady with my mom. They were about to take in the older lady and do my moms studies on her. When my mom was done we had to return within 10 min since she forgot her earrings when she told someone in front desk she completely ignored her. IF I CAN GIVE THEM A 0 STAR I WOULD. read more

There is no handicap ramp or handicap parking for disabled people near this business at all . Very dangerous and very difficult for someone on a walker or cane.. read more

do not know who called!! do not know who my Mother talked to!! Someone left a msg for My Mother on my cell phone!! Never have used my Mothers name with my account as we have separated insurance!!! tried calling the DAI and talked?? to someone who did not know anything not sure she knew her name. Her English was not enough to understand!! she did not know anything nor know what to do about the problem!! She then put me on hold and told me the office Manager would call me back!! still waiting and then while I am waiting Rad/net text me with confirmation of her appointment!!! We still do not use the same phone!!! Hope then keep the images and Xrays right!! would not want them working on any body part for me!!! read more

this is the worst company I have ever experienced when trying to make an appt. 45 minutes and still unable to make an appt. due to the incompetent person who then informed me they were unable to book due to technical problems... read more

Omg the best stars ever . I went for a CT scan today & Raul at the front desk was so personable & kind with a smile . Then i went in for my CT scan & mind you now i have extreme anxiety . I'm sweating away that's when i met Thomas the CT scan tech . He made me so comfortable listened to my every rant made me super comfortable every which way . We started the scan & lo & behold he said i was done . I just couldn't believe him . I thought he was playing with me . I didn't even get a chance to get anxious . Omg the fastest test ever & here it took me only 5 mths to get the courage to do it . I wish i had known i also need a brain scan that I'm petrified off . We even tested out the brain scan to see if i could endure it & i sorta did . What an amazing human !!! Makes people like me feel so heard & cared for . People like him are meant to be in health care . Thank you a million times Thomas . God Bless you!!! read more

The worst. These people have been reckless with my health and I am sure I am not the only person. They repeatedly schedule an appointment for tests three months out then cancel the day before. I have a lump that needs to be looked at desperately, it's now been 9 months of this. If you can go anywhere else do so. read more

This place is a joke. I took my dad for chest angiogram. There was a senior patient before us, stating she had an appointment for MRI and an X-Ray. They said they can't do the X-Ray cause it's walk in only, can only do the MRI. So she was understandably upset. She asked for her ID back. The first front desk lady was like "Whaaat?" And she said "My ID". The 2nd counter lady said "OKAY SO YOU DONT WANT YOUR MRI??" Lady said yes and she said "OKAY I NEED TO CHECK YOU IN THEN" geezus, how the hell would she know. The another guy came in for an X-Ray that his doctor called in and sent him right over. Front desk told him the same, he called it a "shit show", the elderly lady also said the same verbatim. (Keep I mind this is only maybe 10 minutes since we sat down) So now on to my story, cause it's out turn. We're Mexican but we approached and spoke English, my dad is almost blind so they gave me a clipboard and told me to fill it out, they gave me a Spanish app. Well I want the English one cause my Spanish is broken and worse reading. Why did she assume we needed a Spanish form? Cause of our last name? We speak perfectly good English... We went back up and my dad NOW speaking Spanish saying "yes we are Mexican but we're American, please give my daughter an English form cause I can't see". She didn't say one word, it took literally 5 minutes for her to print English forms. That's a long time for forms to be re-printed and just standing at a window. Half way in my dad made a joke and said "we can take forms in French if you have them". Then started speaking French to her in which she replied "they are going to be in English" in a very disheartening mood. Lol. Front desk is a joke, omg I was on edge waiting to lay into them if they talk to my dad like that. My dad knew and was winked at me to be calm. Now we get called in. The tech was young and very nice but I think he was high as a kite. I don't care about that much too really cause he's basically a person that takes more paperwork. That stupid form in English was for THEM to fill out, not me. Why did the front desk ask me to complete it? All the items to complete are asking for Dr. Diagnosis. My dad just needed to sign consent on 2 pages. He took it and had him sign. Here's a major thing, they asked him upon arrival if he's ate or drink anything in the last 4 hours, luckily our trip takes 2 hours and he did not. There was no previous instruction to not do this. Also if you have diabetes, you are told to not take your meds for 2 days thereafter. That's fine it's in their take home paperwork. BUT I wonder how this effects someone that has too or specialized meds and how it effects them. My dad takes so many pills a day for various conditions. Do they cross reference what other medications what are okay? My assumption is not because of how disorganized they are. They need someone to come in and train how customer service should be and thorough training on what to expect on your appointment. I'd be happy to help and put everyone on staff accountable and organized. read more

MRI It took me almost a month to get my results. That's really not fair the reason not enough help to read the X-ray. Plus I had to jump through hoops because I have a stimulator in my back. read more

Terrible service for their patients. Called to schedule a paracentesis for a family member and was told they would call back in an hour. No return call. No ability to leave voicemail. I recommend finding another location to take care of your family members. read more

I've been to several DAI locations throughout the desert for over 20 years. Visits are typical of what to expect at an imaging facility. However, the two times I've been to the Palm Desert location, it's been so frustrating because of the check-in. Front office staff (this time, the person "helping" me) has made what should be an easy check-in process, a nightmare. From the insurance verification to my copay to just getting the order straight. It took over an hour to situate. I had received several appointment reminders a few times but was told there was not an appointment. But, it was found when I showed the texts. Then, the order was also supposedly not found. When I suggested i could call the doctor's office to resend, it was also miraculously found. I was encouraged to go to a different facility ... why if I was already there??? Then I was asked to pay $100 copay... I don't have an x-ray copay. Sometimes, if you don't know what you're doing, it's ok to ask for help or let someone else take over. But, after the entire ordeal, I can say that the back office staff was great... so because of them, I gave 2 stars instead of 1. read more

The most unpleasant and unprofessional experience. The first appointment I made, they called and cancelled to reschedule. The next appointment I made, they send me notifications to show up an hour early even if you filled out all the paperwork, so I did as directed. 20 min before my exam time, there is an announcement that the tech is running 50 minutes behind and my appointment could extend even longer. Patients just walked in and shifted everything else for those who had an appointment & even more techs called in not to come. I selected this crappy service instead of commuting an hour + to the VA hospital from my home. My heart goes out to these civilians that have to accept this type of unprofessionalism as the norm - that they have to tolerate bc there are no other options. read more

I don't know where these people got a positive experience out of dealing with the front office people here. The front office person who checked me in on my first visit was so rude I wrote a letter to her supervisor! The entire atmosphere at the Fred Waring office can only be described as "county like," with the same amount of good manners. However, the CT tech, Dennis, was very kind. That's the only thing I can say positive. I've got to go back this morning and I am dreading if that person waits on me. UPDATE: I went this morning and an auburn colored hair woman checked me in today and couldn't have been more helpful. What a great change! Also, my ultrasound vascular tech Jonathon made my two ultrasounds so pleasant. UPDATE No. 2 (6/17/2021): After 14 minutes on hold waiting to set an appointment after I was called, I was met by an operator I could literally barely understand my CT scan would be a month away! More than a month away!!!! Next call is to my doctor. Go anywhere else, if you can. read more

This customer service in this place sucks. They only do walk-ins for X-rays. When I got there, they told me it would be a 1 hour wait. In reality it was a full 2 hours. While I was waiting, 2 different people came in saying that the Rancho Mirage facility sent them over as they were not currently doing X-rays. I later heard the staff telling people who came in for X-rays and asked if there was another facility with less waiting time that they could go to Rancho Mirage or Palm Springs. Really?? You know damn well that Rancho Mirage isn't doing X-rays but you refer people to them anyway?? That's beyond unprofessional; that's cruel. This place has been getting terrible reviews for years, so it's pretty obvious they don't give a damn. read more

The overall experience was not good (though the technician who did my ultrasound was very kind and efficient- this review does not apply to her). My appointment was rescheduled twice, both times with little notice, which resulted in missed work and increased stress. After checking in, paying the copay, and waiting for about 30 minutes, I was told "we don't do this kind of ultrasound, you are going to have to go elsewhere." After a bunch of back and forth with the staff, AND after I was able to get my doctor's office on the phone to confirm this was a "normal ultrasound that can be done anywhere," they decided they could do the ultrasound after all. I can understand the cancelled appointments (both times, I was told the technicians were sick), however scheduling my appointment (three times!) without looking at the order to determine if they could provide the service requested, is NOT acceptable. Had I not advocated for myself and called my doctor's office, I would have been back at square one. If you are told they cannot do your imaging, call your doctor. They will not offer to try to help get it sorted out. You will be on your own, so have your order ready, and your doctor's number in hand! read more

I went here for the first time after a referral from Urgent Care. I went straight from Urgent Care to here with only a small wait time. Staff was very nice and I was seen within 30 minutes from the time I walked through the door. read more

Came here for a referral and was told to come in at 1:30 and got here early to do paper work, was there for two plus hours with them giving us the runaround and getting others in that came in after us. The staff is in organized and not professional read more

This is not specifically about Palm Desert office. The radnet representative said it takes 3 to 5 days to process a fax.??? It's been 6 days and order for MRI still not available. All the DAI offices are very busy. It's like being on an assembly line. read more

3 women working front desk the older lady with braids is great. The other two are very unprofessional. They do not even say hello or can I help you. If and when they do help you they are you and have zero answers. DO NOT go to this location. Management ? Is there any? read more

First of all the office staff at this location was extremely unprofessional, condescending and rude to not just myself, but I overheard how they spoke to the other customers that were either waiting, or just arrived. The most important fault in the management of this company is I called to confirm an appointment and I use the number that was given to me through an email which was their scheduling department and they confirmed and I asked for the exact address. Last year, not all of their offices have the services that I needed done and they sent me to the wrong office which was an hour out of my way with no apology or remorse with their mistake. This year they did the same thing not just once, but twice in one day.! Again there was no apologetic attitude, but I was actually question on why I would confer with their scheduling department because supposedly they don't have the accurate information! Yet I was given their number to confirm my appointment, and the scheduling department represents their company, so I could not understand why I was being reprimanded for following their protocol! I felt my situation, and myself was treated with extreme, disrespect rudeness and their condescending attitude toward myself and others was unacceptable so I will no longer be ever using their services, and I recommend others do the same. read more

I went in this morning scheduled for a CT with contrast. I was about 30 minutes early to do the paperwork which I was doing and rudely interrupted someone from the back called my name acknowledged, and they came out with two large paper cups of fluid to be ingested, the kid that did it was nice, but I ripped into him because he was trying to hand me things When I had their paperwork in my hand. I said I cannot do two things at once. I asked him to put the Cups down on a small table. Some appropriate place to sit down and drink about 24 Ounces of fluid. He said there is no such place and he put the cups on the ground on the floor and I said no that's inappropriate. He put the cups on the Soft, seated chair that was next to me. He wanted to put it on a chair that was between me, and a lady that was having difficulty and pain and that was ignored. I told him no this lady's having difficulty not next to her I said, put it on the other chair. Yeah, I would like to know who on gods earth would put two full cups of paper cups full of fluid be injested on a soft, seated chair. I was not treated like a human being. I was treated like a number I was not treated with respect I was told to do something there are nice ways to behave and there are not nice ways to behave and I was treated not nicely. I took a chair from the waiting room and put it to the side, where there was a small built-in table and I sat, and I drank the drink to be ingested in a nice calm manor. There are very young men and women who are only technicians and supervised by one physician. It is disgusting to see young people learning in such a manner to give service to those in need. It's disgusting to have a 20-year-old talk to me like I'm two. I think I've been to all the different RadNet for different purposes over quite some time and this office ranks the lowest among them all. I was really sorely disappointed. Usually there is better service. I will will try to remember not to schedule here again if I can help it. I continue to sit and wait, and the nice lady that was in pain sitting next to me had to push out the door going backwards to accommodate her walker. There was a staff person standing in the lobby of this facility, watching her struggle, that staff person was not nice to watch a person struggle and not ask them if they need assist. If people could only be nice in this world, things would go a lot better. I think the woman at the desk for allowing me to go in the back and use the restroom. She gave me an attitude, but thanked me. I do not recommend this office for any testing if you are a nice person. If you must use this office, please be aware of the staff they don't intend to be nice. read more

I had an appointment; and an email confirming an appointment but the receptionist couldn't find any record of it. They did this to me a month ago when I was originally referred and never notified me of an appointment scheduled on my behalf. It's very disorganized... even if it's not your fault there's no need to be rude, I'm 35 with 3 tumors and I don't give a crap about your petty attitude. read more