Stopped by O'Reilly to get a break light bulb. This one is located on Las Tunas in the 168 Market…read moreplaza. Tong assisted me. He was very professional, helpful, and ensured that I had gotten the correct bulb for my vehicle. After getting my bulb, it only took me 5 minutes in the parking lot to install it in and it was done. Great customer service!!

I want to give a big shout out to Trong for going above and beyond in helping me with my battery…read morewarranty exchange today. There was an issue with the item number on my receipt, but he took the time to figure it out and made sure everything worked out. When I came back to drop off my old battery after installing the replacement from my mechanic, I was met by the store manager. I explained that I was there for a return and warranty exchange, with all my receipts in hand. Instead of reviewing my issue, he immediately told me there was nothing he could do, and shifted the conversation with an attitude, emphasizing that he was the store manager. I asked for Trong to explain the situation, and while doing so, the manager openly criticized him in front of me and two other customers. Whether right or wrong, that kind of conversation should be handled privately, not in front of customers. Trong was simply doing his job and trying to help me, and it was unprofessional for the manager to treat him that way. As a paying customer with a legitimate issue, I shouldn't be made to feel like a burden. And no employee should be spoken down to publicly when they're trying to help. Thank you again to Trong for your professionalism and persistence. As for the store manager -- this experience shows a real need for coaching on how to properly address both customers and employees.

Great experience! Came in on a hot day and was assisted by Carlos he made sure he resolved my issue…read morewith my dead battery in no time! Definitely would recommend this autozone to my friends and family! Again thank you Carlos you made my already overwhelming day much better.

Stopped by AutoZone on Rosemead Blvd in Pasadena after the check engine light popped on in my…read morePorsche 911S, and I have to give a huge shoutout to William "Bill." Instead of just scanning the code and sending me on my way, he actually took the time to explain what was going on. The OBD test showed Bank 2 running lean, and Bill walked me through a few simple first steps before assuming the worst. He recommended cleaning the throttle body and trying a fuel system additive to see if the code would clear before diving into expensive repairs. That kind of honest, practical advice is rare, especially when dealing with European cars where people immediately expect costly fixes. Bill was knowledgeable, patient, and genuinely helpful. exactly the kind of employee that keeps people coming back. Great customer service and a refreshing experience for an auto parts store. Yelp Elite worthy for sure.

Why does this spot have 3 stars? They're pricey but they're legit JDM! You want cheap, go to…read moremarketplace. You want great customer support, go to Costco. If you want legit JDM parts without any hassle, go to JHPUSA.

They've been always on top of my orders! They're alright on the phone, depends who you get on the…read moreline. I love shopping for my parts on their website. If you're buying JDM stuff I'd call first and make sure they got it in stock. I'd recommend them and will continue doing business!

With the help of the internet, I was able to come to the conclusion that my car's battery was…read morestarting to go. Gave them a call and the guy was able to confirm that they have the battery that goes with my car in stock. Hurried over and was in and out in under 10 minutes. During the removal and installation of my battery, the guy was very professional. We had an easy going conversation that didn't feel force and it didn't go on too long. Treated my car with care. He even moved by driver seat back to the original position after having to move it so that he can access the area beneath the steering wheel. They offer both refurb battery or a brand new battery. So that was nice that they provided options to the customer that would best fit your budget. The battery also comes with warranty. Installation is an additional fee of $30. All major credit cards accepted. My old battery was also an Interstate Battery. Got to say, I'm pretty impressed. Used it for 7 years before it gave out. Guy told me batteries usually last somewhere between 3 to 6 years. So their slogan of "Outrageously Dependable" is pretty spot on!

Went to get new batteries, professional and friendly customer service, answered my questions. They…read morehad batteries available with warranty and installed same day with no wait time. Great place for battery service.

I've been coming here for over 10+ years and Richard the owner is very honest and helpful every…read moretime I bring my car in with issues. He's worked on all my cars (Subaru WRX, Toyota Camry, and Matrix) and every time the issues are resolved. It's a family owned business with his wife and daughter Carol who I both love having conversations with every time I'm here. My dad always brings his car to get fixed and has been coming for over 15 years! The location is convenient to come to and you can't get any better service. They do get busy so best if you can call ahead to see if they can service your car just in case. I really appreciate their support and knowledgeable insights! Thank you!

Have been using services for over two decades... included mainly smoke check, changing tires n oils…read moreservices!! Their ownership are belonging to a very social able n friendly Chinese couple n included their daughter now..., It's a very good quality services and value for most brands auto services n repair...

I came back to my car parked in a lot right across the street (where the Boba shop and Saigon Eden)…read moreare, and noticed one of my tires was completely flat. The owner happened to walk by while I was examining the puncture, noticed and alerted me to his shop which is about 30 feet away across the small street, and he may be able to repair it, which he did. Very nice guy.

My truck kept shutting down but wasn't coding. They took the time to make sure it was properly…read morediagnosed, while another shop didn't want to bother. The Owner Eddie and his employees are quality people with an excellent work ethic and value which hard to find now days. Almost forgot, in my case they had it repaired the same day! You won't be disappointed.

I was searching for a rebuilt engine and transmission for my Lexus RX 330…read morevehicle. I downloaded the "Term [sic.: Terms] and Condition [sic. Conditions.]" and then the "Warranties" The Warranties section is 15 pages in length, but the bottom of each page missing at least two lines, because other "buttons" cover this up. I telephoned the company and explained that this, and he was upset, stating to me: "Look, we're very busy hear, do you want to purchase an engine and transmission or not?" I explained that I did not want to proceed at this time without all of the disclosures fully readable. He was yelling at me, as it annoyed him; instead of ensuring I could obtain this information. He had advertised a vehicle engine representing that it has 4,482 odometer miles on it. However, the "Warranties" represented, in part: "State and federal laws regulate odometer mileage for most used automobiles, but odometer mileage determinations for used engines and engine parts are not practically possible, and are not subject to known state and federal laws." It is also represented" This product warranty is not transferable to another purchaser or another engine." It is also represented: "No refunds will be issued due to Shipping Damage or Broken items if not reported within 48 hours of Delivery to Auto Parts and the Freight Company, which is the deadline to file a Freight Claim." This would be impossible where the items are not installed in that short time frame. It is also represented: "Freight is not paid under this contract on any parts or engine claims." Thus, if the items are delivered damages, the customer pays to return it. Under the terms and conditions, it is represented: The materials on Turbo Auto Parts web site are provided as is." It is also written, in part: "Any claim relating to Turbo Auto Parts website shall be governed by the laws of the state of Delaware." Are you willing to drive, or fly to Delaware if a dispute occurs. You can't commit your own fraud. Using this company, if an issue comes about, is worthless, and this review informs you of this.

Needed replacement parts for my car, got quoted on front end items. Prices are good & fair…read more Delivery was provided on my purchase at no extra cost. These are after market quality parts, fitment on my vehicle was just as OEM

I've been coming here for a while, and the service has always been great. They really listen to…read morewhat you need and never try to upsell you on things you don't need. When I decided it was time for new tires, they gave me straightforward recommendations and different options without any pressure. They've also patched my tires for free before, which I really appreciated. Honest people, fair prices, and great customer service every time. Definitely recommend this shop.

Wow, this place is quite amazing! Alan was very helpful and friendly! The expertise of Anthony and…read morehis willingness to help me find the most practicle alignment numbers and helping me understand if there was a potential issue or not was above and beyond what I was expecting! Totally appreciate you guys! What an epic find! I wouldn't want to go anywhere else for ANYTHING tire and wheel related and I highly suggest the same for all others as well.