Stopped by O'Reilly to get a break light bulb. This one is located on Las Tunas in the 168 Market…read moreplaza. Tong assisted me. He was very professional, helpful, and ensured that I had gotten the correct bulb for my vehicle. After getting my bulb, it only took me 5 minutes in the parking lot to install it in and it was done. Great customer service!!

I want to give a big shout out to Trong for going above and beyond in helping me with my battery…read morewarranty exchange today. There was an issue with the item number on my receipt, but he took the time to figure it out and made sure everything worked out. When I came back to drop off my old battery after installing the replacement from my mechanic, I was met by the store manager. I explained that I was there for a return and warranty exchange, with all my receipts in hand. Instead of reviewing my issue, he immediately told me there was nothing he could do, and shifted the conversation with an attitude, emphasizing that he was the store manager. I asked for Trong to explain the situation, and while doing so, the manager openly criticized him in front of me and two other customers. Whether right or wrong, that kind of conversation should be handled privately, not in front of customers. Trong was simply doing his job and trying to help me, and it was unprofessional for the manager to treat him that way. As a paying customer with a legitimate issue, I shouldn't be made to feel like a burden. And no employee should be spoken down to publicly when they're trying to help. Thank you again to Trong for your professionalism and persistence. As for the store manager -- this experience shows a real need for coaching on how to properly address both customers and employees.

Stopped by AutoZone on Rosemead Blvd in Pasadena after the check engine light popped on in my…read morePorsche 911S, and I have to give a huge shoutout to William "Bill." Instead of just scanning the code and sending me on my way, he actually took the time to explain what was going on. The OBD test showed Bank 2 running lean, and Bill walked me through a few simple first steps before assuming the worst. He recommended cleaning the throttle body and trying a fuel system additive to see if the code would clear before diving into expensive repairs. That kind of honest, practical advice is rare, especially when dealing with European cars where people immediately expect costly fixes. Bill was knowledgeable, patient, and genuinely helpful. exactly the kind of employee that keeps people coming back. Great customer service and a refreshing experience for an auto parts store. Yelp Elite worthy for sure.

Amazing Service! Ethan C. and Corey L. S. were absolutely…read moreamazing and so helpful! My car battery died today, and I first went to the store on S. Vermont in LA, where I was unfortunately given a battery that didn't fit my car. Since I don't know much about cars, I drove to the Temple City location to ask Ethan if it was correct. He immediately noticed it was unsafe for me to drive with that battery and quickly helped me exchange it for the right one. Both Ethan and Corey were super friendly, knowledgeable, and went above and beyond to make sure I was taken care of. I'm so thankful for their help and kindness -- truly outstanding customer service!

Why does this spot have 3 stars? They're pricey but they're legit JDM! You want cheap, go to…read moremarketplace. You want great customer support, go to Costco. If you want legit JDM parts without any hassle, go to JHPUSA.

I would leave 0 stars if I could. JHP sends the wrong part and fails to accept the return. A bunch…read moreof BS if you ask me. James and JHPUSA will never get my business again. RUN THE OTHER WAY!!!!

With the help of the internet, I was able to come to the conclusion that my car's battery was…read morestarting to go. Gave them a call and the guy was able to confirm that they have the battery that goes with my car in stock. Hurried over and was in and out in under 10 minutes. During the removal and installation of my battery, the guy was very professional. We had an easy going conversation that didn't feel force and it didn't go on too long. Treated my car with care. He even moved by driver seat back to the original position after having to move it so that he can access the area beneath the steering wheel. They offer both refurb battery or a brand new battery. So that was nice that they provided options to the customer that would best fit your budget. The battery also comes with warranty. Installation is an additional fee of $30. All major credit cards accepted. My old battery was also an Interstate Battery. Got to say, I'm pretty impressed. Used it for 7 years before it gave out. Guy told me batteries usually last somewhere between 3 to 6 years. So their slogan of "Outrageously Dependable" is pretty spot on!

I had a wonderful experience here, the customer service is great. I would definitely recommend…read more Thanks Carson!

Have been using services for over two decades... included mainly smoke check, changing tires n oils…read moreservices!! Their ownership are belonging to a very social able n friendly Chinese couple n included their daughter now..., It's a very good quality services and value for most brands auto services n repair...

Me & my family have been going here for years. Growing up, I remember my dad telling me this is the…read morebest & most reasonably priced auto shop he's ever been to. I can 100% attest to that. I have introduced this place to my boyfriend, friends & coworkers who all know & love San Gabriel Automotive. Richard & Carol are friendly & provide the best customer service. They will get the job done in a timely manner with smiles on their faces. I highly recommend if you are looking for kind people who are very knowledgeable & will give you a fair price every time.

My truck kept shutting down but wasn't coding. They took the time to make sure it was properly…read morediagnosed, while another shop didn't want to bother. The Owner Eddie and his employees are quality people with an excellent work ethic and value which hard to find now days. Almost forgot, in my case they had it repaired the same day! You won't be disappointed.

The quality of TJ Garages work is great for any service requested as long as you give them time…read more They've always given me a great valu

I was searching for a rebuilt engine and transmission for my Lexus RX 330…read morevehicle. I downloaded the "Term [sic.: Terms] and Condition [sic. Conditions.]" and then the "Warranties" The Warranties section is 15 pages in length, but the bottom of each page missing at least two lines, because other "buttons" cover this up. I telephoned the company and explained that this, and he was upset, stating to me: "Look, we're very busy hear, do you want to purchase an engine and transmission or not?" I explained that I did not want to proceed at this time without all of the disclosures fully readable. He was yelling at me, as it annoyed him; instead of ensuring I could obtain this information. He had advertised a vehicle engine representing that it has 4,482 odometer miles on it. However, the "Warranties" represented, in part: "State and federal laws regulate odometer mileage for most used automobiles, but odometer mileage determinations for used engines and engine parts are not practically possible, and are not subject to known state and federal laws." It is also represented" This product warranty is not transferable to another purchaser or another engine." It is also represented: "No refunds will be issued due to Shipping Damage or Broken items if not reported within 48 hours of Delivery to Auto Parts and the Freight Company, which is the deadline to file a Freight Claim." This would be impossible where the items are not installed in that short time frame. It is also represented: "Freight is not paid under this contract on any parts or engine claims." Thus, if the items are delivered damages, the customer pays to return it. Under the terms and conditions, it is represented: The materials on Turbo Auto Parts web site are provided as is." It is also written, in part: "Any claim relating to Turbo Auto Parts website shall be governed by the laws of the state of Delaware." Are you willing to drive, or fly to Delaware if a dispute occurs. You can't commit your own fraud. Using this company, if an issue comes about, is worthless, and this review informs you of this.

Needed replacement parts for my car, got quoted on front end items. Prices are good & fair…read more Delivery was provided on my purchase at no extra cost. These are after market quality parts, fitment on my vehicle was just as OEM

Brought in my 2011 Tacoma TRD Off-Road to get my Volk TE37XT M-Spec 16x8 -20 wheels mounted with…read more285/75/16 BFGoodrich KO3s and an alignment. These guys absolutely nailed it. Mounting aggressive tires on fresh wheels always makes you a little nervous -- especially with a setup like this -- but they handled everything with care and precision. No scratches, clean weights, and the balance is smooth at highway speeds. The alignment is spot on. Truck tracks straight, steering wheel is perfectly centered, and it drives tight without any wander. With Kings on the truck, alignment matters, and they clearly know what they're doing. Professional, detail-oriented, and no shortcuts. If you're running a dialed Tacoma setup and want it done right the first time, this is the place. Will definitely be back.

Purchased two Continental tires for the rear wheels of my BMW 535i…read more Good price and installation was good. My only concern was the wheel balancing for all 4 wheels and the 4 wheel alignment. The free wheel balancing was okay, but the ride was a but bit rough, especially at high speeds. The 4 wheel alignment was also okay because I saw the tech person pull it out of the stall and parked the car. He did not do a test drive. My Bimmer drove okay, but it didn't track. So I wasn't confident that the wheel alignment was properly done. I recently remedied the concerns by having the 4 wheels rebalanced and had a 4 wheel precision alignment done at another shop. Now my Bimmer tracks and rides really smooth... For tires purchase, this place is great.. But for tire services, from my experience, I would recommend to go somewhere else...