Stopped by AutoZone on Rosemead Blvd in Pasadena after the check engine light popped on in my…read morePorsche 911S, and I have to give a huge shoutout to William "Bill." Instead of just scanning the code and sending me on my way, he actually took the time to explain what was going on. The OBD test showed Bank 2 running lean, and Bill walked me through a few simple first steps before assuming the worst. He recommended cleaning the throttle body and trying a fuel system additive to see if the code would clear before diving into expensive repairs. That kind of honest, practical advice is rare, especially when dealing with European cars where people immediately expect costly fixes. Bill was knowledgeable, patient, and genuinely helpful. exactly the kind of employee that keeps people coming back. Great customer service and a refreshing experience for an auto parts store. Yelp Elite worthy for sure.

Amazing Service! Ethan C. and Corey L. S. were absolutely…read moreamazing and so helpful! My car battery died today, and I first went to the store on S. Vermont in LA, where I was unfortunately given a battery that didn't fit my car. Since I don't know much about cars, I drove to the Temple City location to ask Ethan if it was correct. He immediately noticed it was unsafe for me to drive with that battery and quickly helped me exchange it for the right one. Both Ethan and Corey were super friendly, knowledgeable, and went above and beyond to make sure I was taken care of. I'm so thankful for their help and kindness -- truly outstanding customer service!

Stopped by O'Reilly to get a break light bulb. This one is located on Las Tunas in the 168 Market…read moreplaza. Tong assisted me. He was very professional, helpful, and ensured that I had gotten the correct bulb for my vehicle. After getting my bulb, it only took me 5 minutes in the parking lot to install it in and it was done. Great customer service!!

I want to give a big shout out to Trong for going above and beyond in helping me with my battery…read morewarranty exchange today. There was an issue with the item number on my receipt, but he took the time to figure it out and made sure everything worked out. When I came back to drop off my old battery after installing the replacement from my mechanic, I was met by the store manager. I explained that I was there for a return and warranty exchange, with all my receipts in hand. Instead of reviewing my issue, he immediately told me there was nothing he could do, and shifted the conversation with an attitude, emphasizing that he was the store manager. I asked for Trong to explain the situation, and while doing so, the manager openly criticized him in front of me and two other customers. Whether right or wrong, that kind of conversation should be handled privately, not in front of customers. Trong was simply doing his job and trying to help me, and it was unprofessional for the manager to treat him that way. As a paying customer with a legitimate issue, I shouldn't be made to feel like a burden. And no employee should be spoken down to publicly when they're trying to help. Thank you again to Trong for your professionalism and persistence. As for the store manager -- this experience shows a real need for coaching on how to properly address both customers and employees.

Horrible customer service, Edith when above and beyond to make my day extra stressful, we had just…read morepurchased a belt at a different AutoZone location, it was defected, I returned the item of yours later, at this point I was far from the original store, so I went to the one nearest by. This is where I'm at Edith, I had my receipt, it was only a few hours old and she gave me the hardest time in the world to do an exchange, I wasn't even asking for money back, I was just asking for a part that worked. If her job is customer service, she failed miserably. I've never had issues there, I've always dealt with Martin the manager there who is exceptional, outstanding at his job and goes above and beyond... I will continue to go to the store, but I will not purchase there if this girl is working, she needs to be retrained.

The have oil and windshield wipers that fit! It's nice to…read morehave a auto shops still around for those little emergencies. had no issues, but then again I wasn't looking for a relationship or returning products. Grabbed, paid, left.

I came to E Auto Parts after several of my former coworkers recommended them. Before visiting, I…read morecalled to check if they had the part I needed in stock and to ask about pricing. Steven answered the call and was incredibly friendly, knowledgeable, and helpful throughout the process. Excellent customer service -- I'll definitely be coming back for any future car part needs!

friendly staff that explained what core exchange was for me. I went to pick up a alternator for my…read morebrother...

Great staff, very good prices. I come here for parts and they're either in stock or come in fast.read more

Terrible Service - Avoid This Shop!…read more Do NOT buy any battery products from this shop! The prices aren't cheaper--go to Costco, AutoZone, or anywhere else for better deals and longer warranties. My battery was still under warranty, yet the owner refused to replace it. Instead, he did a ridiculous "calculation" with just a pen and denied me a new battery. Completely unprofessional. Don't waste your time or money here!

this place is a ripoff u pay them cash and retern the part back and they want to give u credit or…read moremake u a ck and they take away %3 for doing that this place is ajoke mangers are rude customwe service no good dont buy there buy on line more cheaper better service

Alexis is an amazing employee. She provided fast and quality service, Friendly and communicative…read more Great prices and the whole staff is amazing. Thanks again PAC. 8/31/21

Thank you Adan for helping me out today!…read more My car battery decided that this day will be the day it'll crap on me. I decided to go over to Oreillys cause it's close by and needed it to be done today. Adan tested my car battery and helped me out with choosing which new battery to get for my car. Transaction was pretty straightforward. He was also pretty fun to talk to. My car was ready to go after he installed my new battery. Thanks again Adan :)

Needed a new battery for my truck Salesperson was very…read morehelpful In helping me choose the right one for my truck.. The Salesperson even installed the battery for me ... I'm definitely coming back again...