This FedEx Office location in San Juan Capistrano has been my absolute 'Go To' spot for over 15…read moreyears, as I worked for Apple, Pearson K12 Learning, Savvas Education, Professional Training Associates, Elton's Bookshelf Inc and K20 Associates Inc. Not only is their customer service exponentially better than any competitor within 20 miles, but their professional knowledge and ability to meet tight timelines on critical projects unlike any place I've ever worked with in South Orange County. I've used them for shipping, printing, collateral, and workshop materials and have NEVER been disappointed. They consistently recommend cost saving alternatives as well. Thank goodness for the talents and capabilities of this exceptional company and its highly talented team.

I read some reviews about this location and the staff being rude...I'm sad to say, but they were…read moreright! I came in to send a return package. I had everything I needed, but just needed some tape to seal the box up. I asked a staff member for some help and she looked at me, said absolutely nothing and then ripped a piece of tape and nearly taped my hand to the box. I almost had to laugh because of how rude she was. She couldn't say hello or any pleasantries at all. It was honestly a little odd. I truly believe that customer service goes a long way and it would have been great to be greeted at the very least.

I've never really reviewed a UPS store before but I felt inclined to leave this review. I'm usually…read moreyour review restaurants and nail salon girl. However, it was important for me to take some time and write a review for the very sweet guy who helped me out today. I am usually not very good at business stuff and needed some help getting a package there with all this printing involved. He was patient, did not over charge me (I know I looked it up online) and was super efficient in getting me to my day quick. Thank you I really appreciated the help today.

One employee helping someone n the computer completely ignoring me. I just have an Amazon return…read more Helpful hint: Look up and acknowledge people n line. Maybe tell them about how long you will be helping the other client. I left after five minutes of being ignored. Sure would have been nice if this place had a self service Amazon return area like other UPS stores. Heading to Dana Point store.

A Mistake I Will NEVER Make Again…read more This morning after dropping off my kids at school, I hopped online to see if there was any JellyCat Authorized Retailers in the area as both my girls expressed wanting a certain one for Valentines Day. Luckily, there was one close and it was currently open. I walked in to Paper Annex, there was one gentleman at the counter, I saw where the JellyCats were located, they didn't have any Valentines Day ones out so I asked, (Who I believe is the owner Scott) "Do you have any of the Valentines Day JellyCats available?" He replied "Oh, yes we have them, we have had for some time but, we are not putting them out yet though" I thought to myself (seems odd to not put them out to SELL THEM) but whatever. So I asked. "When are you putting them out" In comes from the back and older blonde lady, who I am assuming is his wife Colleen & she says, "we are not putting them out til the 15th" I Replied, "Oh Weird, I thought it was the 13th as I had seen at some others shops that are not in the area posting about them" She replied, super snotty and said, "well, we are not putting them out til the 15th, people come in and buy them all up and re sell them" (she acted as if she thought I was trying to do that, based on the fact maybe, I'm a husky dude with tattoos and doesn't look like a Jelly Cat collector) "I Replied I thought online that they were out now" She told me "Well, we are putting them out on the 15th" I said ok Left this store and will NEVER return. I am not reseller I am a single, widowed dad of two girls that was trying to get a jump on getting their valentines day gifts early. I hope she's (Colleen) is ok with her wrong and semi discriminatory assumption of me along with her POOR CUSTOMER SERVICE! All good Scott & Collen, I tried to support your small business. You wanted to be rude and unkind. I hopped online to JellyCats website Got what I needed Shipping was free & I NEVER have to come back into your business. Cheers!

Cute place for gifts but definitely don't rent a box and have your mail come here! Soooo many…read moreissues receiving mail since new owners took over. Multiple conversations to try to get them to take mail delivery seriously and not make soooo many mistakes... but it just goes in 1 ear and out the other. No care or concern, no apologies just excuses followed by more mistakes. Really disappointing to know some people can be so horrible and treat long standing customers so rudely!

I have used them for years. Always great service…read more I use them for everything package or mail related.

Very helpful, knowledgeable and friendly staff. AIM assist…read moremy business with professional printing and mailing items. Great resource for our local business. Thank you Mike, Chelsea and AIM Team

Great customer service. Went in and they boxed everything for me. Super happy with what they…read moreprovided!

Julie is the awesome owner and this is a full service shipping and mailing center. It's…read moreconveniently located in San Clemente with easy parking. She has a lot of cute greeting cards!! She's also a notary and you can reach her anytime

I went here for finger printing for my Real Estate license renewal and received excellent service…read moreby the owner. I'm so glad they were there to help when I was in a pinch for time!

You will receive expert and sincere service here! Needed to send a very important legal document…read morequickly and found here. The woman helping me couldn't have been more kind and efficient. I will drive farther to frequent this establishment because of her kind professionalism. Additionally, it's a full service location with PO Boxes for rent, a cute area for last minute gifts or cards and of course packing/shipping/mail. Don't hesitate to use this business for your mailing/faxing needs!

Always so helpful and clean by far my favorite UPS store. Even this morning, I stood outside for a…read moresecond a couple minutes early and they opened the store for me when they saw me.

Awesome service. Andy is the coolest dude ever. Needed a last minute poster and he went above and…read morebeyond.

Came to Staples print center to print a few invitations for a party. The good thing is that they…read morecan do same day. I called ahead and wish they had told me that I could have emailed, but now I know. I will admit that I was a bit confused when I arrived. They have a computer workstation and several printers, but I had a specific need. The woman working there seemed a little unhappy and overworked. It appeared like they needed more staff. I had to physically flag her down to get help. I felt bad for her because she seemed to have a lot going on. It would be nice if there were more signs with direction or a staff member available for customer assistance. The team member ended up being really helpful once I got her attention. Overall they did a great job and being able to get your prints same day was amazing!!

I went to this Staples to get some posters laminated. The employees were very busy with all of the…read moredifferent customers with various services. However, they were efficient, polite, and helpful to everyone.