Such a beautiful resort. Friendly staff, great food and wonderful amenities. The highlight of our vacation was meeting a waiter named Vladimir at Rincon. He is such a pure soul with a huge hearts he made my friend and I feel right at home. He is an angel and we ate at that restaurant for breakfast over half our vacation just to see him. If you go to Rincon request Vladimir! read more

We have been to El Dorado Royale several times and love it. The food is amazing! Our favorites were Fuentes Culinary Theatre, Cocotal for breakfast, Komapai, Jade (at Generations) and Casitas D'Italia to name a few. Our butler, Maria Jose was great! Our favorite bartender is Jorge! He is fabulously fun! Sammy & Alex at JoJo's, Antonio at Cocotal, the gentleman who makes omelets at Cocotal.......and many others! Everyone is so welcoming and kind! We can't wait to go back!!! read more

The overall resort is very pretty but the actual location by the beach is not that great, if you are looking for a nice beach experience this resort is not it. There was also many miscommunications between Lomas travel, which is one of the ways to participate in resort excursions. We had countless issues since we arrived and the Lomas employees were not very helpful or informative at all. We were even charged for an excursion we were not able to participate in because of a miscommunication between Lomas and transportation. If you do chose El Dorado Royale as your vacation spot please AVOID USING LOMAS TRAVEL. read more

El Dorado Royale - Lomas Travel station - Resorts Near Me - Solidaridad, ROO

This is the place if your looking to be pampered like a Rock Star. Let me start with i.e. full discloser...there is different levels of accommodations we did book at the highest level (Presidential). Pricy but well worth the $$$. Accommodations 5 Star Full time Butler service 5 Star Private pool 5 Star Private beach 5 Star Priority seating 5 Star Resort transportation on call 5 Star Limo service 5 Star Staff service 5 Star Booze all top shelf 5 Star Facility staff 5 Star Ok let's get to the all inclusive gourmet cuisine. This area has more ups then downs. First for Mexico what they are putting out is pretty darn good for the most part. They have a way to go before they get it down like Chicago or NY. Most of the dishes we had just didn't have that final zing/pizazz if you get my drift. Presentation is top notch everywhere you go. Stay away from the Asian restaurants their lost! The culinary show was great, a must do. Also the romantic beach dinning is unforgettable if your looking for some special alone time. The nightly entertainment is typical for Mexico I did enjoy the fire show I posted a video. You will not be disappointed in this vacation spot if you make sure not to settle for the lower accommodation levels there is a difference! Love this place we will be going back in May. read more

El Dorado Royale - Oh ya! - Resorts Near Me - Solidaridad, ROO

So maybe I'm giving this place a 5 star review because it's an all-inclusive and the drinks flow very freely. But really, the service is impeccable. Everyone is super happy you're there and they make you feel so very welcome. My husband and I came for a wedding and it was gorgeous. The food is delicious as well! One downside is there's really only two restaurants for a sit down breakfast but that's not really a downside I suppose. The buffet for breakfast was plenty tasty. The Japanese restaurant on sight is very tasty. Try everything on the menu if you go! If we find ourselves back at this resort, we'll definitely try the live dinner show. We heard it was amazing. read more

El Dorado Royale - Resorts Near Me - Solidaridad, ROO

first couple nights were great! However, our tv stopped working on the third night, they sent maintence who couldn't fix it so they said they would come swap the tv the next morning. However, we woke up on the next morning with a water leak in our room coming from the walls so we reported it and they swapped us rooms, which was great and service was prompt. Unfortunately, the room they put us in (in a completely different building) had no hot water, no hand soap (bars or liquid, minimal oversight we know) and the shower head was broken so we were forced to hold it with our hand while we showered. The next day we called to report the hot water issue, and someone came promptly to check it out. We then left for a few hours to an excursion assuming they would work on it while we were away, but to our dismay there was still no hot water when we came back to our room ( they did fix the shower head) Called to check in on the situation and the concierge had no idea there was an issue and the maintenance man had not passed along the problem so they had to send a second person. At this point we were already somewhat annoyed with the whole situation, given that we had to swap rooms for a previous issue, but we understand things happen and were willing to let them rectify the situation. Unfortunately, when the second maintenance person came, he looked at a couple things and then promised to return in 5 minutes, he did not return. We then called that evening to follow up, and the front desk was going to look into it and call us back. no call back. At this point we have one night left on our trip and are done trying to deal with the situation. On top of this, housekeeping removed towels, robes, and slippers from the room without replacing them, leaving us to call and request towels in order to have a shower. Room service regularity took an hour at minimum We came for a wedding, and multiple people experienced the same issues we were having, but when you've only got seven days, it's not worth the effort to go sit in the lobby trying to fix the situation. We also had the "personal concierges" tell our friends we "stole" their dinner reservation. How this is possible I'm not sure, but it left us with some slight drama as then our friends were upset thinking we somehow snagged their spot, until we explained the situation In summary; the resort itself is beautiful and the food is good. The beach is not great, small, with garbage in the water everywhere, and the water is quite rough with the wind. No good for snorkeling (constant literal red flags to say the water isn't safe) That being said, the services themselves (housekeeping, room service, etc) are severely lacking which takes away from the whole experience. It seems like every time there's somewhat of an issue, their focus is more on passing the buck than actually fixing the situation. For the price point, I can't recommend this resort as the hospitality aspect is a two star service at most. As I'm writing this, the tv in our (new) room has also stopped working. Maintenance is quick to respond, but it's 130am and dealing with it for a second time is less than ideal. read more

Great resort with friendly and helpful staff. Best time to come is August when it's typically not super busy and when you don't have to wait for any restaurant. Had a wonderful experience in the luxury junior swim up suite, loved it! Never used the shuttle system but honestly I wouldn't have anyway because we wanted to walk and everything was fairly close, a short walk (few blocks or less) away. Most of the food was really good, you can always ask for various seasonings if you need it, like salt or pepper, since they don't typically provide it. Pools close by 6pm but since we had a swim up we could enjoy the pool (swim up) 24/7. Loved this place and we got a great deal on the price. I highly recommend to come in August or September when the prices are lower and it's less crowded. That makes a big difference. read more

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We were here for a wedding and definitely a place for couples. I wasn't sure if there was a different option besides all-inclusive but nothing really beats that. All drinks and food included. The beach was beautiful and the water was very very clear. If you bring a piece of bread into the water the fish will eat it right out of your hand. The rooms were very nice and clean. Evening entertainment is standard. There were swings at most of the bars which was pretty cool. Hop on a swing and drink a beer. One thing to note, bring bug spray and sunblock! The gift shop has some but bug spray is $18usd and sunblock was $30usd. And the wifi isn't free... Anywhere in the resort. Staff is very friendly. Resort is so big that there are shuttles to take you from one end to another. read more

I just tip my hat to Cruz he was our delivered room service to multiple rooms in our group. Very helpful went above and beyond our expectations. The others need to follow his footsteps. Thank you read more

We had a great experience overall! The staff was very attentive, the rooms were nice, and the food was pretty good for an all inclusive place. I'm a vegetarian and they were very accommodating (each restaurant would ask for your food preferences or allergies, so I didn't have to guess or ask what was vegetarian, the waiter would let me know.) We went in October so it wasn't crowded at all, which was nice. We basically had no trouble getting a set of beach chairs or drinks at any of the bars. The wifi is spotty and it's confusing because it says it will charge your room, but just ask and they'll take off the fee. Overall, I would definitely recommend this spot! read more

El Dorado Royale - This was the view from our room! - Resorts Near Me - Solidaridad, ROO

To say that our experience at this resort was hellacious would be an understatement. First, our room was not ready upon our arrival and our bags had been taken from us with no warning that we should have grabbed our swimsuits or at least a change of clothes out of them because we wouldn't see them again for almost 4 hours. Then, it was almost near impossible to get food, EVER. I have never been to a resort where there aren't wait staff coming around the pools to ask if you need anything. The only staff at the pools is one lonely bartender that could barely keep up with the swarm of people. If you wanted anything to eat, you had to walk probably close to half a mile to get food, and then they wouldn't let you take anything with you. Not to mention you can't even get coffee until 8am. To make matters worse, there were bugs all in our room and someone else's FECES ON THE OUTSIDE OF OUR TOILET. This is a problem not matter the time, but especially when they claim to be cleaning and sanitizing the rooms with extra care during Covid. If you can't clean the normal things, I HIGHLY doubt things have been even close to sanitized to a level of Covid cleanliness. When my husband called to complain and have someone come actually clean our room, he was yelled at so loudly I could hear it through the phone. We finally got a manager to come see our room, and when she arrived, told my husband that someone had come to inspect the room earlier and that it was fine. What they didn't realized is that yes, the bed had been made, but still no one had cleaned the mess on the toilet so SURPRISE for the manager when she got to actually see it for herself and her eyes nearly popped out. The only "compensation" we were offered was free bottle of tequila, when in reality we should AT LEAST been compensated a night free. This is review is only scratching the surface of the weekend that we had to endure, and would have left early if we hadn't been there for a friend's wedding. I don't typically write reviews, but everyone should know to NEVER BOOK THIS RESORT! read more

This resort is a time machine. Be prepared to return to the mid-70's: hot tubs, swim-up bars, adults behaving like college kids. The resorts owners have successfully eradicated any whiff of Mexico-- including Mexican guests. You can misbehave here just like in Florida. But here are my gripes: drunks everywhere-- even prior to noon, rooms essentially unchanged for decades, a beach that is almost impossible to enter due to sharp rocks, and a culture of constant up-selling. Good grief. Mexico is a magical place-- discover the real thing...some place else... like Merida. read more

El Dorado Royale - Resorts Near Me - Solidaridad, ROO

*Do not stay here* If I could give less than one, I would. Recently I stayed at El Dorado Royale by Karisma in Cancun. On our 3rd night there, I was opening the shower door, and the corroded shower hinge broke off causing the entire glass door to fall onto me and completely shatter (see attached photos). The injuries I received included a gash on my nose (which sliced through the cartilage and muscle), multiple lacerations on my arms, across my torso and on my legs. After I was able to exit the shower, which was covered with shattered glass, my fiancé attempted to call the hotel front desk, concierge, and medical services multiple times to no avail. This is all as I'm gushing blood from all over my body and covered in glass fragments. With no help available, my fiancé called our cousin who was finally able to flag someone down to get help. The fact that there was no one to answer an emergency call is horrifying. Once the resort's doctor referred us to the hospital, he had the gall to ask for payment on his way out, as I was laying on the bed trying not to pass out. Once at the hospital, I received upwards of 30 stitches in my nose, left arm and chest. After hours there, we returned to hotel and were hastily swept into a new room. The most shocking part when we returned was there was no attempt by the resort to pay for the $140 taxi fare to and from the hospital that night, especially since this whole mess was caused by negligence on their part. The next morning, we had to track down the manager and she seemed to have no idea what had happened (what?). It also took 3+ hours to get ice to the room after multiple calls and attempts to contact someone. Honestly, accidents happen, and we understand that, but that fact that we were not contacted by anyone to apologize or try to remedy the situation is completely unacceptable. Our family trip was completely ruined, and the resort handled the whole thing horrendously. In addition to having no financial help or compensation from the resort, I am now looking for a plastic surgeon in my area to take my stitches out. What an absolute nightmare, and we still have not been contacted by customer service. After experiencing this, we highly recommend other guests that are considering staying at this resort to reconsider. If nothing else, it is a significant safety risk. read more

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I went here on a last minute trip, so I didn't have any expectations from the start. All I knew was that there would be a glass of champagne waiting for me upon my arrival, so I was PUMPED. Exiting the private transportation, i was already in awe at the sheer beauty of the front steps...everything is better in Cancún. There was Me; in my stained T-shirt, yoga pants and unwashed hair; and then there was this lavish-ass-lavender-infused-chandelier-dripping-in-finesse-champagne-with-peach YES PEACH, front lobby. The fact that the front lobby blew my mind should give you a true insight into how minimal my expectations were, and how DOPE it was to stumble upon this gem. The hotel room was just as lavish, although I did get locked on my back porch within the first 10 minutes of being there due to the fact that the doors have an automatic lock on the interior..........but otherwise paradise was lit. 12 restaurants, way too many swim up pool bars (who am I kidding there could've been more and I'd have swam on UP). Access to all three resorts. Access to this magnificently blue Gulf beach. And just access to literally anything your heart could want on an all-inclusive trip. I mean for GODS SAKE I played water polo with other adults every day at 1pm, then volleyball, then pingpong. All done with a drink in my hand. read more

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It is so sad when the employees are so nice saying hi to everyone walking by but then have the worst actual service when issues arise (shotout to the shuttle drivers who were the only hospitalones around). I was fuming when I left this resort and decided to wait to write my review to see if time would decrease my irritation but it did not. I know I have heard people talk about all inclusive resorts and I have been to my fair share, however what I have experienced here has been a nightmare. There has been one restaurant that is decent. I could drink my weight in margaritas and never get a buzz. Stick to beer or wine. The activities are a joke (shooting range for example is a bb gun you can shoot one at a time.we didn't even finish our shooting activity). We had a room with the balcony opening up to the lazy river except it was a non moving lazy river so more of a standing pool that was suppose to go to a swim up bar but in reality ended at steps to get out walk across the grass to a restaurant and pick up your drink. Please just don't advertise you have certain amenities so I pay all this money plus extras to upgrade and then do not have them. Room service is a joke. If you plan to order it call 2 hours in advance. I am not a fan of food being wasted so I even tried to call ahead to put in a food order and they told me that was not how it worked. So instead the employees spent time making my food and delivering it to my room only for it to take too long and we were gone (we were there for a wedding so had many events to attend) or fell asleep waiting, therefore wasting the food and their efforts. We were suppose to have a bottle in our room when we arrived (as part of a wedding gift) but the woman who I spoke with was so rude and insisted that the other two hundred guests must had paid for the one that arrived in their room. She bluntly told me I was wrong and would have to order one. Finally I asked to speak to a manager and he realized we were there for the wedding and were in fact suppose to recieve an arrival bottle of champagne. The resort itself is beautiful and well kept (that is the only reason I am giving it two starts). Please stay somewhere else. Cancun is beautiful and there are plenty of resorts to choose from. read more

El Dorado Royale - Resorts Near Me - Solidaridad, ROO

A week at the all inclusive resort El Dorado Royale was wonderful. The food is amazing at all of the restaurants and staff is friendly and helpful. The guests from all over are friendly. In fact, people we met last year joined us this week for a fun adventure filled week. Whether you want to relax at the beach or take tours it is a great way to enjoy your time and the special treatment from staff. My butlers, Gusturo and Alvavo were there to make my stay even more enjoyable. They were always checking in to see if I needed anything. Looking forward to next year already. Oh, yes, do not miss the Martini Bar in the lobby for a chocolate Martini......oh, it is adicting. If there is one negative it is with guest/member services. Communication between guests and staff is extremely weak to non-existant. read more

Took a family vacation in January of 2022. The resort was pretty but there wasn't much to do. The pool water was freezing cold even though it was sunny and 90° outside. The beach was very ugly. Seaweed everywhere and huge concrete structures all in the water blocking the scenic view. The food was okay (what you would expect at an all inclusive-small portions and mediocre quality). We had a swim up junior suite which was your average hotel room with a small pool outside. Pretty but again, water was too cold to get in so there wasn't a point to it. read more

I visited the Casitas section of this resort 6 days ago and the follow up has been slow to non existent. After making two trips to the El Dorado resort i finally purchased a membership with their partner Exotic Travelers and honestly for the past 6 visits t things were great until I choose to upgrade my visit last week to the Casitas. I booked in hopes of bringing in the new year with VIP treatment and the amazing service I am used to. That was NOT the case during my trip last week. I paid alot of money because it was high season and did not get the service to treatment I paid for. Here is what I experienced: 1). A dead lizard lay next to the bed for two days and wasn't removed until I mentioned it to the butler (the housekeeper clear was not cleaning very well), 2). The whirlpool tub in the room wasn't clean as there were nasty stains along the area where you rest your head. There were soap and other wrappers in the corner of the tub area from prior hotel guest. The wrappers sat in there for 3 days! Also, when i ran the bath the water was sewage brown ( I have video of this). 3). On our third day, without any notice the entire locks to our room were changed and our keys no longer worked. We'd been out playing tennis in 80 degree heat and could not access our room. Moreover, we have no idea who had been inside our room while we were out. We would have put more things away in our room had we known someone would be going in there. 4). On our last night there we went to bed at 9pm as we had to be up at 5am for an early flight. At 8pm there was VERY LOUD construction directly behind our room that shook our entire room until about 10:30pm!! ( I called the front desk four times to ask them to quiet down and the attendant was super sassy and rude). 5). While we were in our infinity pool and the maid came and locked us out tof he room (yes the maid saw us out there and still locked the patio door after I asked them not to). 6). I ordered room service and they messed up the order numerous times. How hard is it to add shrimp to a salad? 7). The fresh flower in the bathroom died so they left an empty vase there all week. 8). The bath handle bar in the outside shower had bird poo on it ALL week even after I asked the housekeeper to clean it 3 times. 9). We told the day time butler our bed was a bit firm and asked for a mattress pad. The housekeepers added a mattress pad that covered 3/4 of the bed. They took blankets and stuffed them under the sheets and created a supper hard palette on the end of the bed so our feet ended up higher in the air then our heads ( I have video of this as well). It was impossible to sleep all week on half hard and half soft bed. I asked them to fix it and it was never done. Overall this was a poor customer experience and the staff proved to be less than smart. As a member I've stayed in the sapphire room for YEARS and have never had one problem! Our daytime butler was Rodolfo. Every time I went to him with our concerns he would only say we are sorry. Our nighttime butler who was also named Rodolfo aka Rudy and he at least attempted to do something about the things that weren't going correctly. Many times on this trip they told us "welcome home". This did not feel like home and the lack of the response while at the resort and now post vacation is almost laughable. I do not appreciate being treated as such! I'm still waiting for management to get back to me! read more

I'm adding this review while I'm sitting in a chaise by the ocean listening to waves breaking on a sun filled, sandy beach. There are major pluses to the resort. It's not perfect, but the pluses far outweigh the few small issues. Pro * meticulously maintained grounds. Lush, tropical, environmentally conscious. * superb, friendly staff. The staff here are far and away the most courteous, welcoming and friendliest staff I've encountered at a resort * adults only - no offence to people with kids * food is superior to anything I've had at other resorts. Last night I had gnocchi in a chipotle chili cream sauce (it was spicy and fantastic). The night before I had coconut curry chicken. Also had spinach ravioli in an orange reduction (sounds odd but it worked). Dinners are all a-la-cart......no buffets (although their bkfst buffet is superb...every day thus far there's been different items) * ample places to sit/lay by the beach or pools * I love walking the beach and theirs is quite long, however there is also a paved promenade that hugs the beach and its several kms long. * minimal noise at night * gay friendly * great maid service and mini bar service, plus an added turn down service * the resort has its own greenhouse, so most of the veggies are grown on site, limiting their carbon footprint...so they're fresh and eco friendly. * above average shows...highly recommend the fire show on the beach. * their Asian restaurant is phenomenal. * did I mention the super friendly staff??? Cons: * most of the a-la-cart restaurants are no reservations...so its first come, first served (or is it really). Every time we've gone for dinner we've been told the wait times are "over 40 minutes", yet there are visibly empty set tables. Last night at the Italian restaurant we waited over an hour to get paged, not being seating until 9:00pm after arriving at 8pm. I get that they allow reservations for the "premier guests"...but it shouldn't be done at the expense of other guests. You certainly feel the caste system at play, as "premier paying guests" can walk right in and be seated (without waiting) so I guess each restaurant holds a certain number of tables for their use. * daily phone calls from our concierge. I know that they're trying to book me into a time share presentation, but seriously...do you need to call me every day? If I need you for anything, I'll find you (I know where you are as you tell me every time you call or leave a message). * fluctuating water temperature in shower. It's all over the place...hot, then cold, then hot again. Every shower was the same. * food not matching the menu. On several occasions, the food brought to us did not match the description as detailed on the menu. Be careful if you have allergies I read somewhere that others felt compelled to tip since most meals are a-la-cart. I haven't felt that at all, but also having worked in hospitality, I'm a firm believer of tipping staff for the service they provide....so I left tips at every meal. I don't feel leaving a few bucks to thank someone for a great dining experience is too much to ask. I think each day it totalled around $7-$10 bucks...so really...and extra $50 - $70 a week is nothing. I've seen several patrons leave without tipping..it's really your call. The loss is the 1 star is strictly due to their restaurant reservations policy. Needs to be changed. read more

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Our favorite vacation spot and something we look forward to each year. We have been 5-6 times now and will continue to come back. The food and service are top notch and make for an enjoyable stay. This is something I appreciate even more today having just completed a vacation at another resort in the area for a wedding. Do yourself a favor a book a swim-up room so you have a fun place to hang out when you don't feel like going to the pool. The cooking show is also where it's at - awesome food and a lot of fun. Can't wait to come back soon. read more

The overall place is very good. The food has been great and the employees are exceptional nice. The room was good but in need to renovation or repair. The back door from byte room that goes to the pool did not lock and the front door did not fit it the frame. I guess most of the damage is from hurricanes but it was not repaired well. I will return and recommend this place to anyone. read more

8-2021. Make dinner reservations ASAP even from the US before you arrive. When you sit down know immediately a few things you'd like to eat as EVERYTHING takes forever. Over order as portions are small and generally food so-so. Order breakfast for delivery at a specific time. Staff is excellent. White wine is better than the Red vinegar. I BYOB wine. First all inclusive so there is a learning curve. I probably won't do an all inclusive again. The property is very nice though. There is a real Starbucks on site. read more

Me and my boyfriend stayed here for five days and also upgraded to the Casitas which was totally worth it! You get to eat at fancy restaurants and also have your private pool and bar which is shared amongst other casita members. Our favorite place to eat was at Jojo's and the dish we enjoyed the most was the pesto chicken pasta! Service was excellent everybody was so kind! I would recommended doing some of their free activities and shows. We did rifle shooting, rented bikes, and saw a fire show. 24 hr room service. We will be back! read more

El Dorado Royale - Beautiful view! - Resorts Near Me - Solidaridad, ROO

We came back again this year and brought our daughter and son in law with us. We had an outstanding vacation two years in a row....and haven't ruled out a third visit. We made it a point to hunt down our favorite waiter, Ramon who was at the Kick restaurant this visit. He is now currently referred to as Tio Ramon in our family!!!!! The resort is absolutely gorgeous and each and every staff member goes beyond to ensure you are completely satisfied!!!! read more

This place was my 7th all inclusive and by far the worst. No one knew what was going on at the resort and employees gave contradicting statements about policy. We were turned away at restaurants, being told that there would be a 30-40 minute wait when half the tables were empty. The guys driving the golf carts almost hit us several times. They didn't stop at the pick up spots, just drove by and said the next one will get you, when he was empty and would reset the clock for pick up time. Our room was filthy had spit dried to the walls and smelled like smoke. Had what looked like cum/lube stains on the foot stool. The hot tub had black dirt and grime marks on the jets when filled and turned on clumps of red hair came out. The door to the room had gaps so big mosquitoes would come in all night and bite anything exposed out of the covers. There was construction everyday around the property. Like grinding stucco and paving roads with heavy equipment. The main pool bar seats had broken tiles on the barstools, and both my wife and I ripped a swimsuit at different points. The food was not gourmet by any means except the dinner show. Worst part was their lack of attention to detail. Despite asking our food allergies, they served my wife mango, which caused her to have an allergic reaction!! I would caution anyone that has life threatening allergies to avoid this place. The rest of the restaurants were no better than banquet style food served at a Golden Corral. This had to be one of the biggest let downs of the whole trip and the reason we picked this place was the way the food was touted. There is much more detail I could go in to on all these subjects but don't think anyone would read all of it. I know I would not believe half of it if it didn't happen to me. read more

Probably the worst "all-inclusive" I've ever been to and I've only been here for four hours. There are more things that are an up-charge than things that are included. My "swim-up" room, that we're paying over $500 per night for, is anything but swim-up. You have to walk around the corner to find water to swim in. Seems trivial but considering the price difference in the rooms, it's a big deal. The staff said, "if you can see a pool, we consider it 'swim-up'". The minibar in your room consists of some cokes and a warm beer or two. The bars are lacking, unless you're in the high end Casitas. When we checked in, we poured our own welcome drink from some warm bottles sitting on a table in the lobby. The few peppered around the property appear closed most of the time. I've yet to find a swim up bar outside of the higher end part. Here for a wedding and my extended family asked to be placed close to each other. We're scattered far and wide. No one is even in the same building as someone else, except my aunt who asked to not be near her ex-husband... they are neighbors. All but one restaurant has a pretty formal dress code. No one told us that until we got here. It's 80 degrees so no one really brought collared shirts and dress pants to wear. Even our wedding party is wearing shorts for the ceremony. The one restaurant we can eat at, only half the tables are available to guests who aren't in the higher end rooms. We waited over 90 minutes for a table, then once seated, after another 30 minutes waiting without service, we were told we weren't eligible to order from the menu and could only order tacos from the bar. The beach is small and covered in seaweed. Honestly, I feel terrible. I was here 5 years ago for another wedding and it was awesome. I tipped my family off to this place and it's horrible. I'd leave now if I could. read more

We stayed at the Royale area...premium Jr Jacuzzi Swimup room. We got to our room,( which takes a driver on a golfcart to take you bc of distance) and our room keys weren't activated by the concierge desk lady. Once the driver came back with our new keys, the room was average inside. It did have a nice standing shower with room for 2 people. We never used the jacuzzi tub but it was nice and big enough for 2 people also. First thing we noticed upon arriving to our room was the aweful STANK (horrid smell)! I know they are trying to be environmental but the water system right by the rooms and along the cart trail throughout the resort stinks like caca, crap, sewage...SHIT! Secondly, we got into our swim-up pool and it was warm and it was all saltwater. I guess we expected cold & fresh water since it was July and hot as Hades. Plus you are on the beach and full of salt and sand so normally you'd expect to take a dip in cold, non-salty water? Next, bar service was CRAP! The bartenders at the beach bar next to JoJos (swing bar) wouldn't make eye contact, ignored us girls for 5 minutes standing there waiting to order (only ppl @ the bar) until our men finally came over and then they helped THEM with drinks?! Sexist?! Then find out the drinks are full of sweet mixes/syrups. The drinks were full of sugary mix and syrups so most of the time we didn't even finish them. Beer is Dos Equis Extra at most bars and tastes different in MX. BRING BEER SALT! Oh, that reminds me ..none of the restaurants have salt and pepper and YOU NEED IT bc the food sucks! Add salt and pepper to your suitcase! We are used to normal american style food that gives you PLENTY of food that has seasoning..., Most dinner meals are 5 course meals that take 2 hours to get through (but each plate they bring that took 30 minutes @ a time, is the size of a quarter)..plus most food plates are made with weird seafood like clams in shell, mussel, and other bits and pieces I didn't eat . It was hard to find a restaurant that the food didn't taste weird or take forever to finish! The only place we kinda liked was the chinese style restaurant (Kapai?) Needless to say, room service was a MUST since they have normal food on that menu. Order 1.5 hours before you want to eat though. We ordered one drunken night at 11pm and ended up falling asleep waiting. Finally at 2am, we get a knock with our food. Also, the website and all-inclusive package states all tips and gratuities are included but if you don't tip anyone they look at you crazy and/or wait around expecting it. I'm sorry but if you give me horrible service and food and drinks, there's no way I'm going out of my way to pay extra for that crap...if all inclusive states tips are included, then the only way I'm pulling dinero out is if you are the bomb diggity and went above and beyond. Only person we came across was our golf cart driver who we tipped for being our personal chauffeur every night all to himself; letting us jam our music. The landscaping and activities offered, however, are wonderful! We snorkeled near the big structures they have in the waters, we rode the golf carts all night with a portable speaker and jammed all around the trails-paying our driver big tips for furnishing us with the best time we had there! If you go in a group, rent some beach cruiser bikes and ride as a group with a cold beverage in your hand! read more

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Resort Experience Pros: Overall, the resort is really beautiful and well kept. We were upgraded to casitas side. The suite felt luxurious and we were spoiled with having a swim up bar right in front of us. Neutral: Health Bar had the fastest service as well as the best food and drinks. The woman making the drinks allowed us to customize them. She had a permanent frown and only spoke to acknowledge our order. Despite feeling unwelcome, we preferred to eat here, which says how miserable the dining experience is elsewhere. Cons: Check in at front desk in main lobby was unprofessional. We decided to pay for everyone's WiFi as a gift to our guests. Bride was standing next to a guest to make sure she got her device activated with a shared plan and the representative insisted that she get her own plan and not to worry about the extra charge because "bride and groom will pay". We left welcome bags at wedding department and front desk was supposed to instruct guests to pick them up. Some did and some did not. We ended up personally telling our guests but when they went to get the bags, they were told it was one per room. Never have we ever stated this. We saw other bags from at least two other weddings in the department over the weekend yet it felt like it was their first time coordinating a wedding. Room requests are not guaranteed but our guests booked their rooms months in advance. There were men who are not in relationships together who had to share a bed and that made for an extremely unpleasant vacation. Also, we had a guest who was 5 months pregnant, clearly showing who had to share a bed with another friend. It was an extremely insensitive decision to deny them a change to double beds given her situation. Groom got an 80 minute massage. Prior to booking this appointment, he presented the resort credit for this treatment and was told to bring it to the spa. When doing so, he was instructed to use it upon check-out. At check-out this was not applied and our room was still charged. We still have the voucher. Groom's 15% discount was not applied either. First group dinner was at D'Italia on Thursday, 6/25, total of 19 guests. Groom forgot to include himself so originally requested table for 18. When realizing this mistake and left standing with no seat, waiters very rudely asked if this was the final change. Dinner ended up being a 3.5 hour affair. Decent food but tiny portions and very slow (occasionally rude) service. La Isla Pool/Bar only has one bartender. Our guests were tipping $10-20 BEFOREHAND in order to get drinks. Those who did not bring money to the pool did not get served. Even requests for water was denied, bartender stated bar is out of ice, but then somebody else from the wedding group would request it and would be given a cup of water with ice. Top shelf liquor was hidden behind bottom shelf bottles. When specifically requesting by brand, the bartender still reached for generic bottles. Overall, low quality. Second group dinner was at Rincon Mexicano on Friday 6/26. We were told that we could not reserve tables for our group but if we wanted to dine there, we should arrive early to get seats. We had over 40 people standing in the vestibule area before a manager was called over to start seating our guests. After the first 40 were seated, they said they could not accommodate anymore. Bride had to turn away 4 guests who endured this painful process which took over 40 minutes and was left standing with no seat. Bride had to beg to have another chair and table setting to be added to one of the tables to join the wedding group. Rest of the dinner was a disappointment, food was not remotely close to 5 star quality. On Tuesday, we spent almost 2 hours speaking to Enrique and Mariana about our grievances where they agreed to waive WiFi charges (now free anyway) and tried to make us accept a nondisclosure agreement. We refused and rushed to our massage appointment. Beginning of the massage was silent followed by "soothing" music one would expect at a spa except played at a very high volume. This was supposed to be a relaxing massage but groom came out with a sore back and neither of us were able to fall asleep as we were accustomed to during similar services despite how tired and sleep deprived we were. When we went for hydrotherapy, several jets were not working. When we asked for assistance, none was given. We witnessed another guest step on a metal spike or some sort in the pool. Wednesday before check-out our safe key was missing. Maintenance and security took over an hour to come to our room and another 30 minutes to drill and cut open the safe. Metal shaving were all over our valuables. We barely had enough time to have a final lunch before catching our shuttle back to the airport. In the aftermath of this wedding, we had 31/78 guests with gastrointestinal issues (almost 40%). C&M Wedding // 06.28.15 read more

This place was a complete bust! I had very high hopes of a seamless stress free vacation and ended up with more gray hairs than what I came with! Overall this place is gorgeous and the workers on the property always greet you and are friendly. It's when you take a closer look at the small details that makes this place terrible! My suite was nice. Said it had a beach view, hardly since there were palm trees in the way. I honestly didn't mind but don't sell it it to me with this awesome view. My room had a jacuzzi that didn't work! Again I don't mind but the purpose of this upgrade was to be able to use it. The resort is very big and the walk isn't bad just a tad bit humid; a tad. There are golf cart shuttles throughout that will take you to and from. Something that I found really neat was the personal concierge service. I had to make a phone call to an 800 number kept having a hard time so I called them and asked how to do it. The girl said to come into their office and thy could make the call for me so I would t be charged. GREAT! well, I get there and the lady there attempts to help me only to let me know I have to make the call from my room and pay for it! Here is the quicker. This is an all inclusive resort so you would think things like extra drinks for the mini fridge would be complementary. Nope. You only get one stock once a day so if you drink your two water bottles get ready to be charged an extra fee if you need more. If you're a solo traveler I don't recommend this place at all. read more

Worst experience of my life - night one, do not disturb sign ignored, and earings, cash and converse tennis shoes stolen. If you need disabled access, forget about it. our room was robbed with 6 other people in the wedding party, the shuttle to take us to get to the airport NEVER showed up, the excursion was 3 hours late with zero compensation or extending of time - we saw nothing. The staff is so rude at the front and forget about booking anything through AMSTAr, that is the hotels way of saying "we are not liable" when a shuttle doesn't show up then cornering you for a resort fee. - I have been to well over 16 countries, done the all inclusives in Bali, Cabo, etc- The food here was so bad we could ONlY eat at Jo Jos or a burger from room service. Even the WEDDING food and after dinner was gross undercooked BOILED chicken. - There is no beach because it is covered in seaweed, they pay their workers under $10 a day so they are sure to let you know that as you try to relax. - Disabled access - forget about it, stairs in to every room (at least one) zero elevator access, forget about a walker or wheel chair on the cobbles stone every where. The shuttles HAVE to be called which means you need to FLAG down an employee going way too fast on a golf cart to call the shuttle, they don't just drive around - The archery and shooting range are a backyard set up (2 targets) and the equipment is GARBAGE. - The only way off or on the property is AT LEAST $30 each way for a cab and they are no help on getting you to the airport when AMSTAR regularly cancels and in fact bring you in to a back room to try to charge you to be stranded. - Hot tub fills entire room with water and is from the 70s. AVOID this place and don't fall for the ever after wedding scam read more

It's a very beautiful resort! Everyone was so welcoming and customer service was amazing. The view is breathtaking and very relaxing! But I got food poisoning from the food. Some restaurants are great and some aren't at all. The shuttle drivers are so rude and we would wait 30 minutes before someone picking us up so we would just walk! But overall we had a good experience with so many walks. read more

It was supposed to be all inclusive, but half the restaurants weren't available and didn't have much to choose from anyway, and the only other thing it included was mediocre drinks at only a couple available bars. They claim you have to make reservations for dinners, which they don't actually honor, so don't bother. If you want to eat anything but room service, you have to get dressed up. There was nothing to do, it was a time share so sales pitches at every turn, and seems like everything was another $200 after the initial "please accept our apologies." When the hurricane was coming, they tried to put us on a lounge chair in the lobby for the night, but my husband can't sleep on that because of his back, so they put us in a room with no a/c and terrible bed. (Which made me think thank goodness we "upgraded" our room!!) Room service availability was trash, and they didn't clean our room for several days - we had rotting food in there. We ended up having to talk to the manager about that because no one would answer the phone either. When the hurricane hit, they gave us a box dinner - sandwich, one bag of chips for two people, and a tiny bottle of mango nectar - then locked us in our rooms. The next morning we waited forever for information and nothing came. They had 2 restaurants open for the entire resort (there was nothing wrong with the others) so wait time was ridiculous and the food selection was even less than normal, plus wait staff was not increased so service sucked worse than normal, too. We had one good day spent in the pool meeting people, and one good (super expensive) day taking a taxi 2+ hours away to the Mayan ruins. We spent a ton of money for this trip and all the compensation they gave us for such an awful time is a tiny bottle of tequila. It's cruises for us from now on, IF we go back to Mexico at all because the whole thing left a really bad taste in our mouths. read more

Pros: -The grounds are amazing! To say this place is beautiful is a massive understatement. -They have an amazing staff that really will put their best foot forward to make your stay as great as possible. My wife and I went on our honeymoon and they decorated our room with "towel swans" and rose petals. -Plethora of activities are offered to stay busy and have fun. -Room service is quick and has the best options as far as food goes. Although the woman that takes your order over the phone seems kind of snotty. Cons: -By far the absolute worst part of my stay was the food. Not only is it tasteless but the portions are TINY! They seem to buy into the idea that serving small aesthetically arranged portions will guise the food as gourmet. I honestly would rather have a mediocre buffet than walk away from every meal hungry. -It is nearly impossible to get bottled water anywhere after 5pm. So make sure they stock your room well! -You will be told that all gratuities are included. This is not the case, you will still be expected to tip. -As I said before the staff are amazing. However, they can only do as much as a regular staff member can. They seem to be hindered by the rules/regulations set through management/owners. read more

Wow. This resort is something else! Great rooms. Awesome restaurants! I mean awesome awesome. You will not be eating at buffets. The pools are great and the beach has tons of beds to lay out on! OH AND FREE WIFI ON ENTIRE RESORT AND ROOMS! read more

I've been here twice on a company vacation for 5 days. No complaints from either visit. My second trip there my now fiancé proposed to me on the beach. It was amazing and the staff there helped him pull it all together and he wrote will you marry me with rose pedals in the sand. I did the cooking class which was so much fun and wished they did more of them! Food at all the restaurants was delicious that we tried. The big pool with the swim up bat was where we spent most of the day relaxing and played water volleyball too. Jojos was the spot at night to visit, they have rope swings that are nice to sit out on. My second year here they had a late night taco station which had the best "street tacos" and we had them every night they were out. We saw a fire show which is great and they had that both years. My second year they had a comedian magician which I thought could be a little weird but he was hilarious and had a great show, I'd like to see him back again. And finally I suggest the dinner show they have, you get to eat small course plates and watch the chef demo how he cooks each dish. read more

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Absolutely FABULOUS resort for Adults who are looking for a memorable escape! Phenomenal food, exceptional service and the beach is to die for! read more

I have read some of the reviews and very shocked that some are so low. We have been to this resort 8 times and it has always been way amazing. The management at this resort is above reproach. They truly try to make your visit perfect. Sometimes it is not always possible to get every guest everything they think they should have. We love Jimmy who is the customer service manager. He is an amazing man and tries to make everyone at the resort happy. He always remembers us and makes a point to say hello. He is by far my favorite person at this resort. Bernice was our Butler this year and she was an absolute doll. She made our son's Engagement perfect. She went way above and beyond to make sure our visit was perfect. Vincent was also very nice. The maid staff was spot on. We asked for extra wash clothes the first day and everyday after we had extra. Miguel was our favorite bartender at Jo Jo's who always took great care of us and always remembered our names. We where in building 44 and the guys/gals that bring drinks to your swim up were excellent. Wish I could remember there names. As far as the food it is excellent. Could never complain about the quality of food. The only thing I would complain about is how long dinners take. I think every meal took 1 1/2 hour long. Way to long between courses. Its not that we were in a hurry its just we sat and waited and waited for every morsel. Then it would be another 20 minutes for next course. But still dinners delicious just need more staff for Dinner times. Shows at night are awesome. Though they need some new shows as we have seen them for years now. Great for the new timers though. Also would love to have Cornhole available throughout the resort. They have ping pong but that is all. read more

FYI LOMAS TRAVEL is the tour provider for the hotel they can and should do better! The first experience with LOMAS TRAVEL was having to wait at the airport 45 minutes for our shuttle. The LOMAS TRAVEL rep tried coaxing us to take a private shuttle (at extra cost of course), the AC in our vehicle was terrible, little air got to the folks in the back of the van. Was initially given a room on 3rd floor, (NO ELEVATORS) in all of resort, when I asked to be transferred to a first floor room they did. Room was clean, however 3 receptacles did not work and one had wires coming out of it (appeared dangerous) supplying power to a small clock on night table. TV signal was terrible don't expect HD reception. AC in rooms was good, plenty of hot water. Maid Service was great except for the time that I was in the room Jacuzzi and some guy came in even though I had music playing, make sure you lock your door when in your room. Pools were clean and drink servers very friendly and polite. Bar service was OK, but again understaffed so the waiters always did the best they could. Drinks were good but usually requested extra alcohol. Restaurant food was great, small portions, but you can order all you want, service was average, "they appeared to be very short staffed". At times we had a 30 to 60 minute wait to get seated although there were empty tables, and at least 50% of the time it took a while to get served "Short Staffed" The beach area was terrible, sea weed galore, and big rocks in the water easy to get hurt!! My friend got a pretty painful cut first day there. They have a shuttle service that is pretty good, max wait for a shuttle (big golf carts) was about 20 min. Concierge service friendly and somewhat knowledgeable. STAY AWAY FROM LOMAS TRAVEL!!! They will do and say anything to sell you a tour, unfortunately they don't explain all of the details. They say everything is like 30 min away and its not, so add at least an additional 30 minutes to what they say. If you do use them don't go with their initial price they are overpriced and will come down if you insist. My last day there was the worst, waited an HOUR to get into a restaurant, Cocutal, (was told 30 min), and just as long to get our food, finally got out of there 3 HOURS later. Again this was not so much the fault of staff but instead that they were SHORT STAFFED!! Thanks to LOMAS TRAVEL our prepaid shuttle back to airport WAS NOT provided and our group of 10 had to pay for a taxi, they claimed that we were too late and refused to provide a shuttle. Bottom line my 1st vacation to Mexico was less than I expected, and will not be going back. Hope yours is better! But remember stay away from LOMAS TRAVEL!!! read more

I thought this was a standard five stars hotel because that's what they say when I bought the weekend, and I have been in some other all inclusive resorts so I' have info to compare them... Nice installations generally speaking, terrible rooms (maybe 15 or 20 years ago were amazing, but not now), definitely the cleaning is terrible: I found a used toothbrush on the bath towel (by the way they are old too). If I can't trust the cleaning service I can't trust anything. And the AC has this big blue light impossible to turn off. And Claudia gave me a very good back massage! The food is above average and the service is absolutely amazing! Pros: The beach is outstanding, the service and the food. I don't recommend it and I will never come back. read more

Hotels in Cancun are way better! (not all of them). Look for good brand, updated and with good shows. I have heard that Oasis invested in a massive acrobatic show in there foyer. Haven't visited yer. Hyatt Ziva is great, also invested in evening shows. Grand Fiesta has amazing location. El Dorado - The beach is not nice, rooms are very average (not 5 star) and fun in the evening? Another Michael Jackson show and a bunch of local kids in a show that any high school would do better... read more