East side~Joe Battle location The food was delicious!…read moreService was right on! We had a great time! Manny was our Chef and he was great!

While in town for work, some of my colleagues and I were celebrating and were in the mood for…read morehibachi. Unsure of where to go, a coworker suggested Koze. This location was tucked into a small strip mall, and looks kind of cramped. Walking in the waiting area we noticed a small area, and this place is a tad out dated. Peeling tint on the windows, old carpet, and in this place is in need of some TLC. Or a good coat of paint and a scrub. Five of us were seated after a small wait with a family of 3. After a long wait, our waiter Sebastian finally showed up and took our drink order. Various drinks ordered around the table, some ordering alcoholic beverages. I kept it simple and ordered a Coke. After another long wait, he was back with our drinks. Not wanting to wait another long period before he came back we wanted to order our food. Thankfully the guest family was ready. For me, soup for the appetizer, and the ribeye for dinner. Oddly enough, ribeye is hard to find at hibachi. Hoping it was going to be good. After a long wait, Sebastian brought our soup and salads to the table. I tried the soup, not a fan. Something about it just tasted odd. I was hoping for more of an onion-y taste, but was not getting that. To each their own... I just pushed it to the edge of the table next to my empty drink. I was hoping Sebastian took notice of the empty drink. After a reasonable wait time, our chef wheeled his cart with our food over, and confirmed our orders. Everyone's drinks were empty, so we were hoping Sebastian would be back soon. The chef, a white dude, attempted to speak Spanish, and distributed the ginger sauce and some sort of hot sauce of some sort. I was surprised there was no yum yum sauce. The chef got right to cooking, still giving Spanish lessons. Nice chef, just a bit odd. When you go to Disneyland you expect to see Mickey Mouse, not Chuck-e-Cheese. Same thing going to a hibachi. Impress me with Japanese, not Spanish. He gave us the basic hibachi routine of the volcano, train, and catch the egg game. Where's Sebastian? The Dad of our guests was annoyed his beer bottle was empty. Time to send a search and rescue for Sebastian. The chef saw we were annoyed, so he flagged down a young lady walking by and inquired about Sebastian. She stepped in and was our hero. Drinks flowed, and order was restored. Guest Dad got his beer, and things were better. My colleague inquired about yum yum sauce. Turns out, they had it, they just do not give it out freely. Said nice waitress came back quick with the yum yum sauce. The chef distributed rice. It was delicious. When it was time for the steak, it was cooked properly to my liking and was good. I see why hibachi restaurants do not serve ribeyes and stick with New York strips. Mine was a bit fatty, but lacked flavor. The chef did not do a very good job seasoning it and putting enough butter on it. It was not bad, but next time I'll go with the strip. That was 100% on me because I know ribeyes are a fatty cut. Abracadabra!! Sebastian reappeared. Not quite sure what happened, but he returned. Our drinks still stayed empty, but it was nice to see he was still alive. Our meal was finished, time for the check. Sebastian, might not keep your drinks filled quickly, but he was quick with the check. Looking at the bill, we were hit with an automatic gratuity. Once Sebastian reappeared, we asked him why we had to pay this, and he told us the restaurant had a 5 party gratuity rule. Considering the fact the service sucked, getting robbed on top of horrible service was an insult. Truth be told, I think the chef gave Sebastian a heads up that he was not getting a tip based on his performance, so he stuck it to us. Five is just an odd number to charge, I mean rob, gratuity from. We paid our bill and left. Do I recommend this place? Hmmm... Hard to say. Some things I can look past. Like the bad service, the odd chef, or the run down appearance. I can say the fried rice was absolutely delicious and my entree was pretty tasty. I might give it another try when I return to El Paso, but it won't be my first stop. This was easily a 4 star visit. But the bad service, and the cowardice act of robbing us for an undeserved tip knocked it down a peg. Until next time.....

For a Friday evening, we were surprised that there was no wait and we got served so quickly for…read moresuch a nice place! The ambiance was great, lighting is nice, decor is also very nice! Our waitress was very attentive and informative. The food and drinks were delicious! We had the Parmesan crusted scallops, a cucumber martini, pineapple sake, the salmon, and the duck. Everything was outstanding! We will definitely return!

Came to Koze for the first time last week with my husband and his parents who were in town for the…read moreevening! My husband is a fan of hibachi style cuisine so we looked up a spot near our home and Koze was the first to pop up! They also had good reviews so we were all for it. When we first arrived the hostess asked if we wanted to be seated at the grill (for show) or the dining room. Since my husband does like watching the cook do his thing, we opted to wait the 15-20 minutes for a grill to become available. Next time we will definitely make note to call ahead and make a reservation though! Once we were seated we looked over the menu to see our options. I will say that the service at Koze was a bit lacking. Our waitress took quite a while to come around for our drink order, main course and then at the end of the evening for us to pay our bill. I'm not sure if she was serving a lot of other tables for the night but that was just our experience. It would have been nice if she came around more so we weren't looking for her. My husbands parents got the shrimp and scallop meal to split, my husband ordered the chicken and scallops. I, however, decided to try their sushi - so I got the California roll and the BBQ salmon roll. Once the chef came around to start cooking (which took quite a while) he started the show. I will also note that there was a bit of a language barrier between us and the chef. He tried asking us questions, such as if we were celebrating a birthday, but it was very hard for us to understand what he was saying. We could also tell he was a bit new at the job because certain "tricks" he'd mess up on or had to try a couple times before he got it right. For the food, I will say that I did enjoy my sushi. Both rolls were delicious! My husband ate mostly the protein on his plate. They give a huge portion of fried rice for the main courses, it's definitely enough for two people. I believe his parents said they thought the meal was good as well. I think it came down to the service we received which kind of left a bad impression. The food was good it was just the lack of service that left me wanting more. I know there are other hibachi restaurants in El Paso. I will probably try those with my husband. I wouldn't mind coming back to Koze, I understand maybe they were just having a bad day. But I would also try other places.

First impressions were great! Very nice, warm atmosphere. The service was good and timely. The food…read morewas cooked perfectly, including the veggies that still had some snap to them! The filet was cooked perfectly medium-rare, it was tender and flavorful. The one knock I would give is they did not have any hot mustard or ginger sauce. The only other minor hit I would give them is that while the fried rice was tasty it had virtually no other ingredients like fried egg, etc. (not the end of the world but future diners might want to know that). They were not all that busy from what I could see, though the parking lot was full! However they seated us at a table up front in the dining room. Since she said it was a 35 minute wait for the hibachi grill that must be where all the people were hiding (it was kind of screened off or that area is setup like a "speak-easy")!! I would definitely recommend this if you love hibachi grill food!

It was good. We went early evening and sat at a regular table instead of grillside, so there was no…read more"dinner show" at those tables. It was quiet and enjoyable. There is a great koi pond and water feature that was great. The food was really good! Staff were super nice and attentive!

Excellent food, performing service in a charming long-time establishment of El Paso!…read more This restaurant has been established for 40+ years. The owner lady super friendly and a sweetheart. Our party of 4 ordered the Steak n Shrimp dinner, Salmon dinner, Scallop dinner (yuuum) and two sushi rolls. Our teppen-Chef was kind, comical and has 24 yrs experience under bis belt. Shogun has the BEST authentic Chinese food made to order. -S

Rude waitstaff! Threw the menu down in front of us! The chef kept giving our food to a "baby…read more"seated with a very young couple? Chicken, shrimp and the steak was overcooked and dry!! The waitress was speaking mostly Spanish and acted like we were 2nd class citizens!! Hello Eastside we know the language, glad a strangers baby will eat our shrimp dinner!!! Horrible experience!!! Grill and table were dingy and sticky. Never going back to this location!!

This used to be me and my husband's favorite place in El Paso.... I should also preface this with…read morehow patient my husband and I are with service workers, it's hard work and we are very grateful for them. Even subpar service warrants a 20% tip from us. We used to be in and out of here in under an hour each time we would come. Unfortunately, the last 3 or 4 times we have been here have been AWFUL experiences. Nothing could compare to tonight... we were sat quickly, our appetizers came in a decent-ish amount of time. Shortly after finishing, we order 2 rolls each... we sat and waited for these rolls for over an HOUR!! It was insanity and I was so over it. Not once did the waiter come around to explain the delay. Our rolls finally come and 3/4 rolls are wrong. We come often, I know what I like and I know what my favorite rolls look like. My husband had to get up and hunt our waiter down to let him know. I was ready to just leave after paying our bill. The waiter comes by with attitude telling me that those are the rolls that we ordered and even after explaining to him how I knew those were not our rolls, he refused to take them back. We were faced with the hard decision of fighting this waiter and getting these off our bill or sucking it up and eating them. Not only were these not my rolls but they not good in the slightest. My husband had to take one for the team and help finish them. Going up to the front counter to pay for our bill, we encountered 3 other couples who had similar experiences and just wanted to get the heck out of there. Other than the ridiculously rude and clueless waiter, this establishment has the worst management (or lack thereof). There is one waiter I want to give a shoutout to. The tall, slim, bald gentleman has been working here since we started coming and he has always given the best service!! Better management would turn this place around but until then, will NOT be back...

Came here for dinner never got served. Waited and waited and waited some more. We finally just left.read more

Searched on the web for a restaurant that served Tonkatsu Curry after seeing it on Anime show . My…read morehusband I found this place 1st and we were blessed because their food is delicious!! The Chicken Tonkatsu is bomb as well! And my personal preference. They also have bottled drinks that are really good! Dining in: it can get crowded, understandably they are busy because food is delicious. Simple eatery. If that's not your style though just order to go. Service is excellent very nice folks.

Food was amazing. Love the place, my fav was the curry Katsu. Everything was great though…read more Service was good too. Waiter was very attentive and threw out a couple of recommendations. Ambience: it was popping.

Excellent food with very authentic taste. Nice, clean,…read moremodern ambience. Follow the suggestion of the staff, it is definitely worth it!

Food: 7/10 Good food! Nothing to write home about, but…read morefulfilled my desire for sushi. Mains were overall good but we found the experience very devoid of vegetables. They did not provide soy sauce and we had to ask for it. Overall not terrible, but slightly disappointing. Ambiance: 5/10 Booked a reservation for a late-ish Saturday night dinner. Cool place but insanely loud music and had to yell to hear each other across the table. Had a live DJ playing house music in the corner, which if i had known, i would not have booked. They sat us at a hibachi table even though we didn't get hibachi, which is fine, but made it even harder to yell across the large table. Pretty decor though, very modern and unique. Service: 2/10 Bad service this time. Our food took forever to come out (also, the sushi was served last?), inattentive staff, got the check incorrect several times.

We came here after church one night, starving and excited for some ramen. This place did not…read moredisappoint! The ramen was delicious! We got the spicy miso with black garlic, chicken, and an extra chili bomb. The servers were really quick to serve everything out too and were very friendly. We'll definitely be back.

We had high hopes coming into this restaurant. However, the service was horrible. Our server forgot…read moreour Thai tea and still wanted to charge us for it. The food itself was decent. The restaurant was freezing. In addition they forgot to give us our debit card back after paying, we had to go ask for it back and the guy at the register kept arguing with my husband that he had to pay. My husband stated we had already been billed and we had signed the receipt but they never gave us our card back. After much back and forth we finally got our card back. We will not be coming back again.