Had been searching for a vehicle for my son for almost 2 months when I noticed a low mile 2019…read moreDodge Charger on their site with the specs we wanted. Only problem was that dealer was 4 hours away. Called and spoke to Nathan at around 4:00pm. That's when the over the top exceptional customer service experience began. We had recently thought we found a vehicle only to arrive at dealer and find the car was sold. Expressed our concern that this might happen again. Nathan explained the VA Select Policy of not "holding" a car if someone came into lot and wanted to purchase. What he did do, was commit to letting us know upon closing that evening (via text), that the car was in fact still available and we could commit to driving there in the morning. But that wasn't good enough for Nathan. He also went the extra mile and took a picture of a scratch he noticed on the vehicle and sent us pictures. Said he would ask the body shop to buff it out first thing in the morning. We texted Nathan when we departed our house at 6:30am (they don't open until 9) and he was then able to remove it from the lot so no one could purchase since we were now enroute. Upon arriving to the location after 4-hour drive, the first thing we say at the entrance was a shiny, newly detailed Dodge Charger. My son was very excited and Nathan proceeded to give us a 30-minute certificate to do a test drive. This completely suprised us, as our experience had been drive around the block with saleperson hovering in back seat. Son was convinced it was the car after driving it for 5 minutes. Upon our return, Nathan offered us beverages and escorted us to his desk for the daunting "sign and make it yours experience". Not once did we feel pressure. No haggling was required (we knew this before we came), and Nathan patiently answered each and every question. Once the paperwork was complete and ready for us to go to the financing department, we all went outside and talked about the car some more. Nathan shared several personal stories with our family and we were happy that we had him as our salesperson. But it didn't stop there. Once Finanace was ready for us, Nathan took it upon himself to take the vehicle to the the nearby service station and top of the gas tank. Outstanding. The financing process was quick and painless as we had pre-approval for the loan. Robert Seeney (F & I Manager) took over from there and made sure all the paperwork was in order since we were from out of state. He was extremely professional and had the personality of someone who took the customer service experience seriously. Bottom line is that our experience with Virginia Select Auto was exceptionally pleasant and we would hope that everyone would get the opportunity to work with Nathan if in the market to purchase a car. Their no-pressure process is something we will never forget. Thank you VA Select Auto!

We worked with Sydney to trade in and buy a pre-owned car. The experience was great with no…read morepressure! We test drove about 7 cars and never once felt like we were being rushed or needed to stop trying options.

Zero‑Star Review for CarMax…read more CarMax quoted me a written offer of $2,400 for my vehicle -- an offer they confirmed in writing and tied to my VIN. My vehicle is fully registered and titled in a U.S. state, exactly as their own requirements specify. Despite that, when I arrived to complete the sale, CarMax refused to honor their own written offer and claimed they could not accept the vehicle. No explanation made sense, and none aligned with their published policies. This was a complete waste of time. I followed every instruction, brought every document, and met every requirement. CarMax still refused to honor the offer they themselves generated. A company that won't stand behind its own written appraisal is not trustworthy. Zero stars.

When you follow the online prompts to sell a car, you think that CARMAX will get the job done…read more I wound up selling my car to a junker. The online tool stated that they would pick up my car, for a $199 fee. On the day of the appointment they reneged on that offer and they could not provide me a good reason. I was told, "It could be a number of factors." I filled the online application and was offered $1700. When my daughter arrived at CARMAX, (having payed $115 for a ten mile tow), CARMAX said they could not take the car because it hadn't been registered in Va. The car had been parked, legally, at my am daughter's home. The DMV was notified and plates, tags were removed. The car had been parked for 2 years. I've seen CARMAX in Spotsylvania County purchase a used 'car, that had not been registered for 18 months. They told my friend not to worry about it- that they'd take care of it. She was purchasing another car from them. I guess that makes CARMAX's decision much easier. No one at the CARMAX in Midlothian could make that decision. I wound up selling the car well below that offer of $1700 - but I had to get it done because my daughter sold the home where it was parked. This leaves a very bad taste in my mouth about CARMAX. My older vehicle had 72k miles on it (and was a 2006). The hood of the car needed painting - no body damage, no accident. A good auto, with title in hand. When I purchase my car, I will not use CARMAX.

If you have a car in need of parts, this is the place to go! Plus it is just fun to check out…read more I recently bought a 22 year old car who could use some replacement parts (cracked interior items, floor mats, etc). Thank goodness I found this place! There are three locations in the RVA area and you can check out which cars are on the lots via their website. You can even set up alerts to email you when certain cars are on the lot. Here's the scoop... You pay $1 to go on the lot and this covers you for all three locations. You pick your own parts unless you want o pay them to be removed. So bring tools! Thanks to CAP, my old car is feeling "new" and stylish!

Worst local commercial I have ever seen, had to re-download yelp, because that alone was enough to…read morelose all credibility as a company. Using women's bodies to get sales is crazy, I suppose business is rough.

I sent a message and cars were picked up two days later. He was ON TIME! Professional and…read moreconsiderate. Paid as quoted for two vehicles! Exceptional service and experience.

From the owner: Chesterfields junk car removal stands as a reliable and efficient towing service and junkyard…read morefacility, proudly catering to the Richmond, VA community and its environs. Specializing in cash for junk cars, our company provides a seamless solution for those looking to part ways with their old vehicles while ensuring fair compensation. Beyond towing service, chesterfields junk car removal extends its commitment to motorists through prompt roadside assistance, delivering assistance when and where it's needed most. With a dedication to customer satisfaction and a comprehensive range of services, chesterfields junk car removal remains the go-to destination for towing, junk car transactions, and reliable roadside support in the region.

Buying a vehicle can be exhausting. These guys make it easy. They have quality inventory and just…read morewant to sell you a vehicle at a very fair price with no hassle. I was in and out of there in an hour. See Joe and Chris. Great guys! Keep up the good work and great service!

Excellent car, reasonable price, no pressure, full disclosure. What could be better?read more

I bought 3 cars from them so I went to trade my car in that i bought from them they really low…read moreballed it. Then they didn't want to sell me a car unless it was for an outrageous price. My car i was trading in yes it had one problem but that problem was the same when I purchased it from them. Im telling you they didn't even try to work with me unless I pay $800 a month for a used car are u serious. So no I wouldn't dare patronize them again. I have a 627 credit a $1500 down payment and a 2020 ford fusion sel for the trade in and u still want my payment to be more than $800 dollars a month. What it was they thought I was just another stupid black man. The thing is a black man was trying to sell me the car. This here is wrong all the way wrong. Don't do this to yourself whit comes to Enterprise Car Sales keep it moving, please.

I recommend them if you're looking for a new car . This is the place to go . They are very…read moreprofessional

If your car is a diesel vehicle I would not suggest going here. I needed an oil change and…read moreVolkswagen didn't have any appointments for weeks and I didn't want to wait. I called around to a few places to find a place that worked on diesel cars and they said they did. When I showed up there was lots of confusion about my car. Wrong parts were used and eventually they determined they didn't have the part my car needed. I was advised to come back the next day, still no part. Day 3 at first they told me they didn't have the part then a second person came to correct the first so I was finally able to get my oil change. I thought everything was good until I went to get my car inspected...something was wrong with my car. Wrong filter and I had an oil leak (I'm not a car person but I'm pretty sure that was it). So I had to take my car to VW to get the work done correctly. This place was a waste if my time and money. I would never return.

I drove by this place not knowing it was here! I actually had an appointment somewhere this same…read moreday but saw the 10 minute wait sign and HAD to see for myself if this was true. I pulled in and was immediately greeted by a tech to tell me which lane to go in. I only had waited about 5 minutes until the car in front of me was done. I pulled in and the tech was super friendly. I asked a lot of questions and he answered all of them. I believe his name was Nathan and he was one of the assistant managers. I literally sat in my car the whole time and was in and out literally in 10-15 minutes!! They don't just do oil changes, he checked all of my lights, horn, signals etc. Also, if you are a first time customer, you get $5 off! I'm glad I stumbled across this place because I will definitely be coming back!! *This place is also Veteran owned and operated, much respect!*

Not a great experience with Richmond Mitsubishi…read more This message is for Maurice and the sales manager. I came into your dealership not having stellar credit after being invited to receive a voucher to help with my current situation and potentially purchase a vehicle. During my visit, I was told I would need a co-signer. When that option didn't work out, I was assured that you would continue exploring other financing options and that I would be contacted "either way." I had an appointment on Friday, May 2, 2026 at 11:00 AM. Today is Tuesday, May 5, and I have not received any follow-up. The issue here isn't just about whether or not I was approved. It's about communication and basic customer service. If you tell a customer you'll follow up "either way," that commitment should be honored. A quick call or message would have shown professionalism and respect for my time. Customer service matters, regardless of the outcome. Unfortunately, this experience did not reflect that. This review will also be shared on Yelp.

I have purchased two cars from this dealership and used their service. I purchased a Mirage and…read moreOutlander. Both transactions went smoothly with friendly staff who met my terms and got me great cars! I had wonderful service on my Mirage as well. Everyone is so friendly I am proud to be a member of their family!

Early morning appointment at Sheehy Ford Richmond to have our 2021 AWD Gemini 23TE motor home built…read moreon a 2021 AWD Ford Transit 350HD chassis aligned and differentials serviced. The service department was clean, well staffed and very organized. My paperwork was ready when I signed in for my 10:15AM appointment: However the AC was so damn cold in the waiting room at Sheehy Ford I had to buy a $34 Ford Hoodie to stay warm, lol!! Highly recommended them.

Horrible customer service in the service department. Guys are very rude and dismissive. Wait times…read moreare a lot longer than they gave an estimate for and there was no sense of urgency at all. If you are considering buying a Ford, go to any other dealership except thia one. Ive never had a good experience here. When i arrived I let them know I wanted to use the shuttle. He said it was already out, as if it was just not coming back. They let me sit outside for over 2 hours waiting on the shuttle. It came back about an hr into me waiting and they just let it leave. Then we I asked about it, they said it was getting cleaned. Wtf is rhe purpose of the shuttle if y'all dont want anyone to use it. I anticipated getting my errands done while I waited which not only didn't happen but I ended up waiting an hour longer than anticipated. They didnt care at all and completely ignored by requested for an update on when my car would be done. They simply dismissed me by saying soon.

I had a flat tire on I-295 and contacted Tesla Roadside Assistance. They connected me with Soot…read moreHappens Towing, but unfortunately the address they provided was incorrect. Jayla from Soot Happens Towing was absolutely amazing. She went above and beyond by contacting Tesla herself and changing the service from a tow to a loaner wheel, which allowed me to continue my trip instead of being stuck. The technician who came out was just as great--professional, kind, and efficient. He changed the tire quickly and even stayed to watch traffic behind me, making sure I merged safely back onto the highway before leaving. I'm truly grateful for their help during a stressful situation. Highly recommend Soot Happens Towing for their professionalism and genuine care for their customers.

This company has no respect for human life. My father, who has never received a single traffic…read moreticket in his life, was in severe pain from a tooth infection and had a swollen face. In distress and barely thinking clearly, he parked in a fire lane for just a few hours. We fully understand that it was against the law -- but his prescribed pain medication was inside the car when it was towed. I called and politely explained the situation, told them it was a medical emergency, and that he needed to take his medicine every 6 hours. Their response was cold and careless. After hours of pleading, I was told someone would get back to me -- but no one ever did. By 12:30 AM, there was still no call, no help, and my dad was left suffering all night. I even texted -- my message was read, but no one replied. By morning, after my dad had endured the entire night in pain and without sleep, I called again and was told we could retrieve the car. When my mom arrived, things got even worse. There wasn't even an office -- just a girl who came outside and asked for her ID. When my mom explained that her husband hadn't slept all night because his medication was locked in the car, the girl looked her straight in the face and said, "I don't care." That was her exact response -- no empathy, no professionalism, no basic human decency. To make matters worse, the car had scratch almond size that weren't there before, and they took no responsibility, even after my mom pointed it out right there. Just like they strictly enforce their towing policies and claim on their website to be open 24 hours, I wish they showed the same urgency when someone is in crisis. A car is like a person's home -- people often have essential items inside. What if someone died not having access to what they need? What if someone had to sleep outside because their house keys were inside? What if someone with a disability was left stranded without their medical device? This company is run by people with zero compassion, no professionalism, and no sense of decency. What we experienced wasn't just bad service -- it was cruel, cold, and heartless. If you care at all about being treated like a human being, stay far away from this place.