First time at this location, it is very spacious and clean for the most part . The bathroom needs help and attention, it wreaks of urine and is old and dingy . It needs help .. I like the outdoor seating and the access to exit through there as well. However, the door to the outside needs some WD40 it is heavy and hard to open when you have loads of food . I did enjoy all the memorabilia, Makes me proud to be a Native San Diegan. The food is fully loaded , fresh and delicious. My son absolutely loved the Carne Asada chips , the chips were so fresh . I couldn't stop eating them . It helps that they have the kiddy vending machines , my son alone for that reason wants to eat out more at Pollo grill ... I would like to see additional staff helping at the counter during busy hours . read more

El Pollo Grill - Otay Ranch - Mexican Near Me - Chula Vista, California

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This is a 2 part review. Last week they got my order wrong and today they forgot my order. Last week I ordered 12 roll tacos and I got fries instead. When I called in they told me to email the business and they would send me a refund. I would've been fine with a free drink or something closer to the value since I kept the fries and the roll tacos are more expensive. I emailed and didn't hear back. Today I ordered fries and they never made my order it wasn't until the third time I checked on it that they realized they never made my fries. Which were skimpy to say the least. I don't know if it is because they were rushed but $23 for fries and a bev is wild when they give you half a tacos worth of meat. Probably won't be coming back here. read more

El Pollo Grill - Otay Ranch - Carne Asada Fries - Mexican Near Me - Chula Vista, California

Happy Valentine's Day! Back at EPG for dinner. Ordered several items including 2 Birria Quesa Tacos. Got home and there was no cheese in the two tacos. I wish line staff would pay a little bit more attention to what they are assembling. Coming home and not having what you paid for gives out the feeling that the business doesn't care and you feel ripped off. I hope management/ownership has an opportunity to remind staff the importance of making accurate food orders. Thanks Victor! read more

First time trying El Pollo Grill - Otay Ranch and it definitely won't be my last. We ordered to go and the wait was quick, which was a nice surprise. The location at Otay Ranch Town Center makes parking easy, and the restaurant itself was clean with a classic Mexican restaurant vibe. They also have plenty of seating if you decide to eat in. Since it was our first visit, we took some time with the menu because there are a lot of solid options. We went with the California burrito with carne asada, rolled tacos topped with carne asada, and the chile con carne nachos. Everything was loaded, fresh, and full of flavor. The salsa bar was a great bonus and let us customize things exactly how we wanted. Portions here are no joke. The plates are huge, so sharing is definitely the move unless you're coming in starving. Overall, great food, fast service, and generous portions. Solid spot for casual Mexican food in the area, especially if you're grabbing something to go. read more

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Solid choice for Mexican food Ordered chicken fajitas and carne asada fries this time around. First time at this location. Staff was friendly. Good music. Food was also good, I wish there was more peppers and onion on the fajitas but good flavor Wait time about 15 minutes for to go order which is about normal for this place. Don't mind a wait for fresh quality. Will be returning when in the area. read more

El Pollo Grill - Otay Ranch - Chicken Fajitas Plate - Mexican Near Me - Chula Vista, California

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Not only is this place in a perfect location. The food and Ambiance are too notch as well. The owner cares about the people wanting great food at a reasonable price. The staff is attentive and helpful with suggestions. They have three locations this location is close to my work for a quick pickup if I need some yummy food or pickup for a lunch celebration. Catering is available and makes for a perfect display for all the hungry crew. read more

Back again on this cloudy weather with the menudo the taco de carnitas always. Something good to order let's not forget the California burrito read more

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Disclaimer there is no negative feedback about the food but I want to share about my recent experience with customer service that wasn't so pleasant. I had placed an online order, it didn't give me the chance to put my name, however I assumed they probably got it from my card info. Nonetheless, I had an order number, confirmation email as well as the order page was opened. I arrived at the time to pickup my order and told the lady working "Not sure if it took my name because it didn't give me a chance to type it. But I have the order confirmation number" I showed and she said "We don't do order numbers." And I gave her my name as well and explained that same thing where it didn't let me type my name. She was pretty rude and was unable to find it...it was on the counter this entire time, I honestly could've just grabbed it but I didn't. Another staff was kind and was able to find it for me and apologized on her behalf. I don't appreciate the rude behavior from the original staff helping but I appreciate the kindness of the other staff. read more

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Grab 619 Mysterio Burrito this afternoon. Meat was perfectly cook and savory. Service was up to par. This place is always clean and tidy. read more

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Door dashed an order last night. A 1/4 chicken combo and 1/2 chicken combo. They were the smallest chickens I have ever seen. I think they were the size of pigeons! I have been eating here for years and it's not the same. Prices going up and food size/quality going down. The 2 legs were over cooked also and driver asked for salsas as none were in the bag and with 4 items ordered they gave 4 little salsas. I guess you build an empire 1 tiny salsa at a time. The Cali burrito was great though. read more

I use to work in Lemon Grove and go to the El Pollo Grill there and it was always on point. When El Pollo Grill Otay Ranch opened I was excited because I moved to Eastlake and El Pollo Grill never disappoints since day one. In 2020 I ordered some frozen burritos for a flight to Virginia for my son and his family during Covid and they were perfect! Fast forward today - the service is still on point and they have even more on their menu. Great customer service and community fundraising! They have a great patio area and are can be a little loud at times inside but it's not bad. They have a great salsa bar and refreshment area. The food and their specials are excellent. Would always recommend to anyone looking for a great Mexican fast food location. Great tacos, pollo, burritos etc. read more

El Pollo Grill - Otay Ranch - Mexican Near Me - Chula Vista, California

Last night I ordered what I believe was the destroyer nachos, and was very disappointed. I live just 3 minutes from your establishment, and was very hungry. When I got home I opened up the container, and began to eat only to find out that the food was less than Luke warm. It was though the food had been prepared hours before I got there, and just put together. The shredded cheese was not even melted from the lack of heat. I called your establishment to let them know, and the lack apathy was insulting. I told them that I was returning for a full refund. Before I could leave the house your employee who refused to give me her name told me that I would got be able to receive my refund, and that I would have to send this email to receive my money back, which ultimately left me without food for the night. I am a type 2 diabetic, had to eat bread for dinner. She offered to make my order again, and I declined. This was my second time going to your establishment, and both times I have been disappointed. The first time I ordered chicken for dinner which had know taste to it. On top of all that I asked to speak with a manager, and was told there was no manager on site, and no corporate number. Your employees were very apathetic, and could care less that they served the food the way that they did. Not only did they care less they refused to give me the food back saying that I couldn't receive my food because I wanted a refund. This means I didn't get my money or food disrespectfully. Do not go to this place. They do not even have a manager onsite. Very unprofessional. read more

The Food was good but a bit salty and overpriced. Had a long wait. Had to park far. Cashiers could be warmer. Wish there were health conscious options. read more

Terrible service, terrible staff, waited over 30 min, people after me got their food, all I got was "we are working on it" with an attitude. If I can give a zero I would . read more

This place is gooood. Came here on a busy Wednesday night as the Padres were playing. Everyone was out watching the game. The line was long but moved fast. I ordered the surf and turf bowl with carne. It was delicious, fresh and had a nice kick to it. I will say it was slightly watery, I'm assuming from the fresh salsa. Fortunately that didn't make the entire dish soggy. My husband ordered the California chicken burrito. He loved it! Kids under 10 eat for free on Wednesdays which is a win in my book. Love the decor inside. It's super vibrant, welcoming and screams San Diego lol. Will definitely be back! read more

If I would have known sooner that El pollo grill had chilaquiles on their breakfast menu and they were this good I would have tried them a long time ago. My new favorite chilaquiles hands down! I ordered their green chilaquiles with over easy eggs and rice and beans and paid extra for Cotija cheese and sour cream. They were the perfect crunchy and soft and the sauce was excellent. Service however was very slow, I dined in and waited almost 30 minutes for my food. I also ordered a carne asada bowl and a flour tortilla on the side. They called my number up to the counter and handed me the flour tortilla but I didn't get my food until 10 minutes later and because I asked if it was almost ready because my tortilla was already cold/ the young lady at the counter just smiled and said almost ready. She did not offer to heat the tortilla up again or suggest I exchange it for a warm one once I finally received the food. read more

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The salsa here is amazing. I ordered the pollo asada salad and it was enough to feed an army. They use shredded lettuce which is odd but I really enjoyed it. I'm bummed they don't do free chips but their chips are worth the price and you get a huge basket. Everyone I was with got burritos and they couldn't finish them so you better be hungry when you go. read more

My favorite place to get carne asada fries. They have amazing deals daily. Their fish tacos are great. A couple of fish tacos + carne asada fries makes for a great meal for two people for less than $25! Hard to beat nowadays. I also like to support this business as the owner does such good for the community. Service is always excellent and the food never disappoints. Great ambiance and restaurant is always clean. read more

El Pollo Grill - Otay Ranch - Mexican Near Me - Chula Vista, California

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Food was delicious!! On weekends they have carnitas and they are the best carnitas I've had from a "taco shop"!! Perfectly cooked, moist and crunchy!! I understand why they are only available on the weekend because you can taste that they take time cooking them. The other food we had was delicious as well. read more

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I think everything here for the most part is good, they are quick and so far they get everything right when I order. What I did not like was the breakfast burrito, it had onions inside with the potatoes and I wish they would've mentioned it and I would've said no to the onions and gone about my day but I didn't eat it because when I got home and took a bite, it was all onions. Not for me. Other than that, it would be cool if they played the Padres game since they decor is all Padres. Overall the food is tasty and quick. read more

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Eventhough the staff forgot to post our order above the grill, they apologized. I didn't get mad nor ask for anything. I simply forgave them and enjoyed our Chilaquiles and Grilled Fish Burrito. Service usually great here. I'm sure it got busy and our order just happened to get lost in the shuffle. read more

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Food is amazing! Highly recommend the Mikeys SY Burrito if you have a big appetite! Service is fast, I love how they still have a Soda Machine for customers to fill as they please, which is rare in most place now. Overall, a delicious and great experience. read more

I was extremely disappointed with the level of service I received today at El Pollo Grill. The restaurant decided to close early for Halloween, even though I had placed an online order scheduled for pickup at 7:00 PM -- the exact time they apparently chose to close. When I arrived, the doors were locked. Luckily, as another customer was leaving, I managed to get inside to pick up my order. As soon as I walked in, one of the employees rudely yelled to another, "I thought you locked the doors, customers are coming inside!" -- completely unprofessional and unnecessary. While I was at the salsa bar packing salsa to go, a teenage boy was waiting patiently with a salsa cup, and the same employee suddenly took the salsa away right in front of him. Absolutely rude! To make things worse, when I finally got home and opened my order, the carne asada chips were terrible -- the chips were stale, old and chewy tasting. Definitely will not be supporting this business anymore. Sorry Victor, your employees are RUDE AF! Make better choices. read more

Came here on a Saturday morning for brunch, huge menu, causal ambiance and it wasn't crowded which was shocking. We were assisted right away with a friendly lady at the front and placed a dine in order. Helped ourselves to the very tasty salsa bar. Food was incredible. We split the Buzzer Beater Quesadilla and even had leftovers from splitting it. Delish! read more

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I come here at least once a month for their menudo. It's the best menudo on the East Side of Chula Vista, and possibly in all of CV. The broth has the nice rich flavor that I prefer, it's cleaned very well and there is no "pansa smell," if you eat menudo you know what I'm talking about. Not only do I come here for menudo, their burritos are also the best in town, minus the breakfast burritos, idk why I'm just not a big fan. Their Cali Burrito stands out for me and comes with all the fixing (including guac). My wife loves their birria tacos and their carnitas on the weekends is also another slam dunk. The size of the tacos is humongous. If you can scarf down two, you're a champ because those bad boys are packed with meat. Victor, the owner, is a champion of the community and does a lot for the local schools and community members. Overall we love El Pollo Grill for their burritos, tacos, and menudo. It's funny because the chicken is my least favorite, although it's still good. Highly recommend. read more

El Pollo Grill - Otay Ranch - Saturday and Sunday they serve Menudo. - Mexican Near Me - Chula Vista, California

I usually go for a burrito or bowl when I come here, but decided to try the carne asada fries this time around. I ordered a pick up order, which took a little longer than expected. But the restaurant was fairly busy at that time to it's to be expected. The fries were very flavorful and the meat was delicious! I opted for guac and sour cream on the side. Personally, I'll probably stick to a burrito or bowl next time, but everything I've tried from El Pollo Grill has been tasty so far! read more

El Pollo Grill - Otay Ranch - Carne Asada Fries - Mexican Near Me - Chula Vista, California

Never had a problem before today so hope it was a one off. I ordered online and one of the items was a surf and turf burrito no turf (so shrimp only). That weren't sure so when we got to the store they confirmed only shrimp and o said yes. We get home and they literally put only shrimp nothing else and still charged full price. On the app I only clicked no turf so not sure why there was any confusion. read more

Ordered for delivery thru the Website. 12 piece meal, 2 sides of rice and salad, 2 8 oz of protein, salsa and sour cream. First thing, I was supposed to get my order at 430, It came at 520. Second there was 1 order of rice missing. I received 2 2 oz of carne asada. I ordered from them before and had good service. This place is hit or miss. read more

Our family has been an EPG fan for a while, so I post this with every good intention. Last Friday we got a few things, including the 10 Piece Chicken Meal. Everything was great except the chicken. It was too salty and overcooked. The quality of the chicken has degraded and we are sad to see that. So hopefully EPG can get it right again soon! read more

This place is so delicious. If you love Mexican food this is the place and while you're there a soda, margarita, or beer. I had a birria taco, my husband had the birria plate, with a beer or two. . The food was savory and made to perfection. The service was great along with the whole sporty vibe. read more

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I have been eating from El Pollo Grill for years and decided to share my opinions. From breakfast burritos/plates, to lunch items, to chips and salsa, even to their fountain horchata... this place never fails. All the food is delicious and every single time I have gone into this restaurant, the staff is super friendly and attentive and the cooks know what they are doing in the kitchen. It's a super chill and relaxing vibe in the restaurant, to either have a date or just go hang out with friends. Highly recommend. Some of my favorites: chilaquiles, chorizo burrito, carne asada mulitas, shrimp plate with rice and beans, And many more. read more

El Pollo Grill - Otay Ranch - Chorizo & Eggs Plate - Mexican Near Me - Chula Vista, California

Today was Wednesday and the family was excited for kids eat free Wednesday. We ordered had our meal which was great food. However the drink machine was out of a lot of sodas. Realized after the meal that they charged us for kids meal. When asked for a refund the response was you should have told us when you ordered. Really with all your signs over it was my fault. Was no manager available but tried to contact over text. Of course no response and we were not going to wait more than 10 minutes! Don't advertise if you can't follow through. You've lost a customer over a simple refund! Way to go polo grill. read more

This is my go to place whenever I'm feeling a burrito in the Otay Ranch area! The food quality is good and consistent. I've tried many things on the menu but my typical order is a pollo asado burrito. It may seem crazy that burritos are up to $16 these days, but wait til you see the size of them and they are very filling. Some other mentionable items to get are the daily specials, fries/chips, and bowls. My personal favorite daily special is on Monday, where you can get a 12 piece chicken plus two large sides and tortillas for $29.99. The chicken is delicious by itself and also accompanied by the salsas at their salsa bar. The ladies that work at this location are always friendly and there are plenty of seating both indoor and outdoor on their outside covered patio. read more

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Unbelievably long wait. My receipt time was 1:59 PM and we got our order at 2;25 PM. They called everyone after us so they must have forgotten about our order. The carne asada mulitas were 2 for 12.99. It was OK. The tortillas were very chewy and hard to eat. It didn't seem very fresh. I did like the mild red salsa in the salsa bar. And the cashier who assisted me was very pleasant. The quesadilla was different than others I've had and the burritos were large but I didn't try them. I also had flan for dessert but ate it first because our food took so long. The flan had a creamy texture and was also OK. read more

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Ordered chicken roller tacos and they didn't put any guacamole big ripoff place, the customer service isn't good either. Make sure to check your food whenever you order read more

El Pollo Grill - Otay Ranch - Mexican Near Me - Chula Vista, California

Big and clean space, which seemed very calm on a weekday early evening. I ordered a California burrito, which was good based on first impressions, but the meat did taste a bit gamey. I'd like to give it another shot read more

First time eat here, their food tastes good especially their salad I like it. Staff is nice and approachable. The place is clean, ambience is pleasant. Will recommend and definitely will come back again. read more

El Pollo Grill - Otay Ranch - Mexican Near Me - Chula Vista, California

This is hands down one of my most favorite places to get Mexican food. Everything is good and the food is seasoned well, not bland like some places. read more

My favorite place to order a Cali Burrito. Such a big portion and it comes with my favorite toppings, guac and sour cream. I wish more cali burritos had this included. I mostly mobile order or order on the self serve screen. Employees are nice but not overly enthusiastic to be there. Good place to grab a quick bite but it can be on the pricy size. Portion size does balance it out fairly. read more

Crazy unprofessional. Paid over $20.00 (service fee and tip) to have dinner delivered. Ordered three of the exact same plates with white meat chicken, only one plate was correct and had white meat. Very big bummer, no one at home eats dark meat, two people went without eating meat. Did not think they would argue to refund the incorrect plates. Was told by an employee to drive the incorrect items (could not) back. Was told to then email the manager and send a pic, ok did that. Manager writes I need to bring back the food (which had already been thrown away) to receive a refund. For a mistake that is clearly made by the business, customers are expected to spend the money on delivery and then drive back their mistake (pic was sent, as instructed by employee too). Crazy and petty. read more