I was excited when I saw this location opening, we have been to this location now 3 times and twice they have been missing some item. Today my husband ordered a chicken avocado burrito for me and as usual they say "we ran out of avocado" ... I don't understand how they can run out of the products they put on the menu. Very disappointing!!! If this happens again, we will stop trying and have to go elsewhere read more

Where do I begin? I ordered a 10 piece family meal. I wanted mashed potatoes with gravy, and they forgot the gravy. I ordered up to 18 cups of salsa, and they were short by ten. If you get food to go here, check the bag before you get home. I'm never ordering from here again. I only did because I was in a hurry. read more

Just went to pollo loco and they for got my side. I will be going back to my normal location for now on.

I wasn't going to put a mean comment because I believe in second chances. However, they're not answering their phone after several attempts. Ok so they didn't put my food and I'm pretty mad at myself for not double checking but she seemed so bright and well I thought she put it all there. My husband went back to get my food and they were trying to give him the cold one they forgot to put in the bag in the first place and he refused and asked for a fresh one. Which they did but man all that trouble. Next time I'll just save myself some time and money and eat at home. read more

No issues yet. The chicken was good. My first time eating there. Going back today. Descent customer service... young kids working there...you know what to expect. My only criticism is, not as much food as I expected. read more

Edited to add: they were out of flour tortillas and black beans. I mean.. I get it was at night (3 hours before closing) but still.. how are you guys out of basic things. Not my favorite location. read more

New Pollo Loco! Had to try it while they still care. I got the 2-piece meal (Leg & Thigh) with mac & cheese, pinto beans, and flour tortillas. Everything came out very hot and tasted good. So they definitely still care & it will probably never be that good again, but I enjoyed the meal. read more

Food was okay. Asked for CREAMY cilantro and she puts citrus vinagarette. Ridiculous, I said it three times and she said it back to me. It was also dine in so it was not there when drive through. Chicken is fresh and so is salsa. read more

My food came out fast and perfect. The cashier tried to to sell me but wasn't discouraged when I said no. This was the cleanest el pollo loco I have ever seen in 20 years of eating at them. Even the trash cans were being wipes down between taking orders. My food was perfect. Every chair bench and table was clean, which I have never seen. I wish this location was closer to my home. read more

I just picked up food from here and the girl taking my order I think her name was Fatima I may be spelling that wrong but anyways she was so sweet. She helped me find the best deal for my order and was very helpful. read more

First and last time here, too many other good restaurants in this plaza with way better tasting food and that appreciate their customers. I am white. I ordered chicken quesadilla, classic chicken tacos, and a classic chicken burrito. While waiting for my order the individual making my order came around and asked the girl who took my order if he was supposed to use flour tortillas. Even tho I am standing right there, she just looks at me and nods yes instead of asking me. The manager started laughing, so she started laughing too, as if it were funny that she just assumed the "gringo" wants flour tortillas. Aside from that, the food was terrible, worst tacos (burnt flour tortilla) were awful, my husband said the burrito was bland, and the quesadilla was just ok. I wont be going back. I will give my business to places that dont make fun of their customer. read more

This was my first time at El Pollo Loco and I was not disappointed! I've heard good things and thought I'd try it out. I had the avocado burrito and I would definitely recommend it! It was packed with flavor and had a good sauce. Pretty good for a fast food joint! read more

First time at this location- I was excited to find out they opened one near my job. I was going to order the double chicken salad but the quesadilla looked so good online I thought I'd try it. It was smaller than I thought it would be and hardly "overstuffed". The little amount of chicken that was in it was good but I was disappointed. If I go back, I'll stick to the salad like usual. read more

I am severely disappointed in this place! I just received my order and specifically asked for NO SPINACH in my salad because I am allergic!!! I attempted to call and ask them for a replacement salad and the phone does not work! I have the receipt and even on the receipt it states that the order was placed with no spinach! This is not the first time I have gotten an order wrong but yet this is the first time I'm not able to get a hold of anyone to rectify the situation. read more

Just had a terrible experience at this location!! Took over 30" to get food. They had mixed order up and gave it to someone else. I finally had to ask for where my food was and then it still took time to o get. Then, while I was eating it, a find a food wrapper mixed in with my food that I didn't realize what it was until after I put it in my mouth and started to chew it!! I SO disgusted. I have had it with crapppy service and food prep. They gave me my money back but that doesn't cut. I patronize this particular restaurant chain quite a bit and no longer will be coming back. I plan to call the health board and file a compliant. read more

Thank you to all the staff that helped save the day!!! They were super kind and helped fulfill a last minute large catering order in less than 20 minutes. I can not thank you enough!!! read more

Was here yesterday and wow gotta say the young lady at the cash register was so great she had great customer service, as soon as we walked in the door we were welcomed by her and even after we sat down she came to our table and asked how we were doing such a nice environment to be in i think her name was something like Maryoret, differently coming back read more

It is a ridiculous waste of time going to this El Pollo Loco. They are out of chicken EVERY time we go there.

Love the food but we went into this location around 103rd and McDowell and walked out. EVERY single table was dirty. The bathrooms were gross. The manager was sitting down eating talking to some lady and no one else was dining in at the time we walked in so one of the employees could have wiped down the tables. My family and i were grossed out and walked out.we decided to eat else where. They lost 4 Customers because of that. Very dissapointing. Cleaniness is very important read more

My parents & I went to this location twice now since it opened. Each time we were greeted by Johnathan. He is a treasure! I watch him smile through each order. He joked with me each time I was there. The last time we were there the manager was frazzled. I had the buzzer which says our order #. I went up for my order & he said he'd get it ready although it was sitting there. He read out order & order #. Then he took another customer & took care of her order before handling my order. He came back to me as if it was first time he saw me & asked my order# again! I informed him he took it. I went back to the table to retrieve my receipt & was met by Johnathan who related he would handle it & personally brought us our order to the table. He is definitely manager material. I like this location & have been to other on Dysart. I will continue to come to location with my elderly parents as long as they continue to have personnel like Johnathan with a friendly smile & concern for customers. read more

In drive thru now, was told they ran out of cooked chicken , I've never been to a pollo loco in my entire life where I'm told it's going to be a wait for chicken to park and come inside if I want to wait, sounds like bad customer service to me, very unorganized place, next time I will just go to the one on i10 and 51st read more

They were doing so good I'm not sure if they changed cook or what but the food just isn't like it was in the beginning.

Very excited this new location opened up. I've gone to the one on McDowell in Goodyear and I would not recommend it to anyone. But this one, I've been to on many occasions already since it's opened. My family enjoys. read more

These people gave me someones,leftovers thinking I wouldn't notice then when I took it back Tahj accused me of eating the food. "Looks like you ate it n returned it". Then gave me a new one and it was missing sour cream. They have some nerve to say that to me, like I have time for their childish behavior. Then closed the window on me while I was talking . I'm taking this up with corporate. read more