I asked for two mcgriddles without cheese but it seems like they don't know what that is read more

McDonald's - Fast Food Near Me - Avondale, Arizona

I had a disappointing experience at this McDonald's on Sunday 3/8 in the morning. The manager refused to help me and my husband place my order and instructed me to use the automated kiosk instead. When another employee tried to assist me, the manager told them not to help. I understand that many locations encourage customers to use the kiosks, but customers should still be able to receive assistance when requested. The interaction felt dismissive and unwelcoming. I hope management reviews how customers are treated and ensures staff are allowed to help when someone asks for assistance. This is McDonald's policy. read more

Hands down the worst McDonald's ever. I have been a handful of times and I have never got the correct order and if you ask for it to be fixed it's always met with rudeness. The staff doesn't put any effort into the food, it's always thrown together, sloppy, dry, or undercooked. I've also had a couple of occasions where my rewards points were taken and then they said something on the computer messed up and I had to pay for the food even tho my points were used. When I asked about it they told me it wasn't their problem and it was the app. I would give zero stars if I could! Won't be giving them our business again. read more

Every time I come to this McDonald's, I'm greeted with the rudest staff. No matter who is working, the experience is the same. While ordering, I'm always rushed, met with sighs, and given attitude while I'm simply trying to decide what to eat. This happens every single time I visit. Not once have I felt welcomed at this location. On top of that, they are constantly out of items. Shakes are almost never available, and it seems like 80% of the drinks are unavailable as well. Even when something like a frappe is actually in stock, the ordering machines still say it's unavailable. It's incredibly frustrating. Another ongoing issue is being charged for ranch and then not receiving it. I've ordered ranch multiple times, paid for it, and the last three visits I didn't receive it in my bag at all--even though I was charged. That should not keep happening. The food is also rarely fresh, but honestly that's not even the biggest problem. The way customers are treated here is far worse. The two women who usually work the payment window are consistently rude. Just last week they were sighing and groaning while I was ordering, clearly annoyed. Then while I was paying, one of them pulled the card reader back three times while I was taking my card out of my wallet and rolled her eyes at me. This is easily the worst customer service experience I've ever had. 3 times I've found hair in my burgers and ended up just going hungry I was so disgusted. I have given this location multiple chances, hoping it would improve, but it never does. At this point, I would rather drive 30 minutes to another McDonald's than be treated this badly by employees whose job is to serve customers. Completely unprofessional and unacceptable. read more

I had a disappointing and almost humiliating experience at this location on 4/20 between 7:30 and 8:00pm with the employee working the back cash window. I placed a mobile order through the app, but as many customers know, mac sauce isn't an option you can add through the app. Since I worked at McDonald's for nearly three years, I'm very familiar with how things operate behind the scenes--especially when it comes to simple requests like this. I politely asked if she could let the kitchen know to add mac sauce to my burger. Rather than trying to help, she immediately shut me down and said she couldn't modify the order. l asked if I could at least be charged for a side of mac sauce--because at the McDonald's I worked at, we'd charge 50¢ for that--and she said okay. I waited nearly 10 minutes without any update until a manager came to the window and asked me to pull forward. I explained that I hadn't paid yet, and that's when she told me the next window would give me the sauce for free. If that was something she could do the whole time, why make the situation so difficult? I understand the job can be stressful--l've worked it--but when you're in customer service, and honestly just in general, it's not hard to be kind. Instead of saying "no" over and over, try to find a solution. She was completely unwilling to help. I don't know if she's new or just didn't know what to do, but if that was the case, she could've asked someone. To make matters worse, when I finally got my order, while I did receive the mac sauce on the side, both burgers were completely smushed into the bottom of the bag, and the fries were cold and soggy. After everything, I left feeling frustrated and disrespected. I hope this experience is addressed so other customers receive better treatment and food quality moving forward. read more

McDonald's - Double Cheeseburger - Fast Food Near Me - Avondale, Arizona

TERRIBLE SERVICE HERE DO NOT COME HERE ANYMORE!!!!! My daughter just came back from going through the drive through, politely asked for a second to order and the woman at the drive through IMMEDIATELY responded with sass and i quote said, "okay. not like i have other customers to take care of" is my daughter looking at the menu not ALSO a customer???? then when she did order the lady didnt let her get through 2 items before cutting her off and saying "pull forward." um the order was not finished since when is that level of rudeness considered customer service? Additionally to the level of rudeness shown to my daughter an older gentleman was inside asking for help ordering not knowing how to use that big kiosk and they also sassed him saying "well then we cant serve you"... why is there a cash register inside then if you cant take a face to face order??? seems like this location no longer wants customers and anyone else should avoid this location at all cost mcdonalds do better. also did not even add two or our items to our bag CLEARLY this location needs help ordering to close goodbye. read more

Went Thur the drive Thur and kept getting my order wrong. Waiting in line for 25 mins and constantly kept giving us problems. Will never come back ever again.!!!! read more

I didn't get my McFlurry and didn't realize it until I almost got home so I headed back for it. Got there and first thing drive thru guy does is grabs the McFlurry that's been sitting there and says "it melted is that okay?!" Like c'om, no it's not, I asked for a new one and some fries for the inconvenience. Manager then comes and says he can't be giving me free stuff as if it was my mistake that I didn't get my McFlurry and like I didn't drive back and wasted my gas and time. If I wouldn't have went back, they would have kept my money. The right and least they could have done is give me free fries for the inconvenience. In conclusion, customer service is awful. Don't come and if you do, beware, there's no courtesy for their mistakes. read more

Drove thru mcD's, guess what? The milkshake machine is down.! Surprise, surprise! Last week it was the coke machine! I should know better by now! read more

Honestly I sometimes come here and the lobby was closed due to construction and in the drive thru they took my order and even accepted a rewards code and when I had went to the first window they kept giving the wrong order and when it was mentioned about the order and rewards code they said they aren't accepting the rewards code so I decided to just cancel instead read more

I have to drop the two stars to one. I went back to give them another chance. On the menu that have ANY size coffee, regular or ICED for $1. I ordered a medium iced coffee. The price came up $1.79 plus tax. I asked why when the menu said different. The response was...the menu is not correct. If they cannot even produce a menu that is correct, they may not even merit one star. read more

The filet of fish I order was burnt, and very small. The dish looked dried out ... I went back to return that .91st Ave Thomas

Stopped by this location after work. Got home and took a bite of my double quarter pounder, and it was raw. I usually eat my burgers at medium doneness, but I wasn't aware that McDonald's offered anything, but well done. This is unacceptable, especially with the prices of these meals these days read more

McDonald's - Raw Burger - Fast Food Near Me - Avondale, Arizona

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Service was good, workers were nice, the food was so good I love the cheeseburgers I came In yesterday evening, I enjoyed definitely Coming again. read more

Customer service is ridiculous the lady with the blue shirt and half shaved head can be heard complaining about a promotion being amazing but she hates the job.. I went to the counter to ask for a couple sweet and sour sauce. She seen me there looked at me and rolled her eyes and turned her head without acknowledging me.. never been to a McDonalds where the supervisor openly hated her job.. food took forever but it was good.. read more

Gotta be the slowest McDonald's known to mankind. Everyone in the place was waiting for a very long time. They would take peoples orders and then tell them they didn't have the item available after they paid read more

McDonald's - Very dirty - Fast Food Near Me - Avondale, Arizona

clean environment, very friendly works. # service was fast! and food was warm and delicious

This has to be one of the worst McDonald's I've ever been to from the service to the food, so my 6 year old wanted a happy meal and although I'm not the hugest fan of McDonald's I decided why not it's been a while well guess what not only am I completely grossed out but I think this was the final straw. I ordered and let them know I was using a coupon from the app yet when I got to the window the young lady said oh sorry the coupon didn't work "ok no big deal" I get my order and get home when I open the box for my quarter pounder with cheese it literally looked like someone had thrown a bag of grease in there which made me so discussed I gave it to my dog and decided I better check my child's food before she eats a bag of grease as well thank god the only issue was the bun was put on inside out no biggie until I noticed they completely forgot to give her a toy which if you have kids we all know that's what really matters to them so needless to say the whole trip was a waste of money and just proves why I'm not a huge fan. read more

McDonald's - Greasy box all for a quarter pounder - Fast Food Near Me - Avondale, Arizona

Awful!!! My double quarter pounder was raw. This is horrible. I should've have to drive back to the store and get a refund. I seen another person review and they also had raw meat. This is awful and something should be done. read more

McDonald's - Horrible! Smh. Why is it raw. - Fast Food Near Me - Avondale, Arizona

Do not eat here I got a breakfast sandwich from here 6/15 and I got food poisoning and I've been in a lot of pain since eating here. I'm on day 5 of recovering, I ordered their sausage egg McMuffin specifically. Go to a different McDonald's! read more

Absolutely the worst McDonald's in the valley. They will ALWAYS make you wait 20 minutes, then go to 4 different cars before they get the right one, and there's ALWAYS something missing. Pay for extra syrup, nah, you won't even get the 1 you're supposed to. Hashbrowns are constantly forgotten, and sometimes you just get the wrong food altogether. read more

This is the worst experience I've had at McDonald's. My order was made with no effort. ONE PICKLE!!! 0 stars. The worker also had a very bad attitude!! read more

I mean, I get it.... It's McDonald's. Im mot expecting much in the way of an amazing experience. However, pretty annoyed this McDonald's is still closed for sitting in the lobby. Tight lines and right quarters to order your food. The lobby was pretty dirty. Sticky floor, trash and the soda machine was swarmed with fruit flies. I mean, if nobody is allowed in the lobby then how is it dirty? They did forget to give me my frys. Everything else was normal for a McDonald's. read more

Possibly one of the most rude managers I have ever had to deal with. I don't have her name, but you'll know her if you see her.

This McDonalds is un sanitary and dirty. How can you run an operation and not let your customers wash your hands? That is unacceptable Sergio the manager is a dick for making us eat with dirty hands. Has the worst customer service I have ever dealt with in 30 years of being a consumer. read more

McDonald's - empty parking lot at night - Fast Food Near Me - Avondale, Arizona

HORRIBLE. just wanted to get food, wish i would've taken a picture but i ended up throwing it away. i go into a drive thru and order my food. i get it and go home, im opening it and the sandwich isn't even a sandwich. it was a hot n spicy. the CHICKEN was on the bottom as if it's a bun. the top part of the bread is flipped and has mayo and lettuce on top. this is disgusting and disappointing. fix your workers. read more

Found a long thick piece of hair in my Big Mac. Actually had to pull it out of my mouth. Called the store to let them know, so it wouldn't happen to anyone else and the girl was rude and hung up on me. DO NOT VISIT THIS LOCATION. It is unsanitary!!! read more

Very rude employee look at the fries that they gave us. Management you need to take action 9/9/2020 11:30pm-12am. Talk to your employee. read more

McDonald's - Salty fries! Rude employee 9/9/20 11:30pm-12am. Do not go there. - Fast Food Near Me - Avondale, Arizona

The McChicken, Fries, McFlurry, McDoubles, everything about it is delicious !!Totally Love it read more

McDonald's - Mchicken - Fast Food Near Me - Avondale, Arizona

I waited over 30 minutes, trapped in a drive through, only to receive cold food, and the wrong drinks. The girl taking money away on their "system "and the boy handing out the food blamed it on the owner, stating that she does not fix her store. I understand being busy and short staffed, but come on... It's McDonald's! read more

OMG please look at this photo of my coffee! I'm not sure if those are coffee grounds or what but thank goodness I didn't take a sip. So gross!!!! read more

McDonald's - Disgusting! This is how my hot medium coffee was served thru the drive-thru. - Fast Food Near Me - Avondale, Arizona

Says it accepts ebt but it didn't accept mines. Oh hecckkkk no thats false advertising foo

Worst visit..... drive thru couldn't get the order correct. I over paid for 4 items less that I didn't get. Minimum wage and you can't take a order correct and then still my money. F**k that location. Should be closed for the low star value they earned. F**king thief's. read more

Twice I've been to this location , they take a long time and are not clear about the orders it's like they use one words. Rude customer service and they "don't have ice cream". read more

Drive through order: 2 cheese burgers, no salt on the fries, a large sweet tea. The burgers were room temperature. The fries had salt. The Tea had a strange taste. This store reminds me why I stopped eating at McDonald's. read more

If I could give you a zero I would. Why are the doors locked at 8pm when you sign says your open.

How can you fu** this up 2x ... I am really sick of such a easy order being f'd............................ read more

McDonald's - Where the f*** is the sausage? - Fast Food Near Me - Avondale, Arizona

Ordered 2 burgers for the kids and told them 3 times no condiments or cheese on them. Plain burgers. It even came up on the order screen. Guess what? They put cheese on them. Fools. read more

The food is cold and the lady taking our order was rude as hell. WOULD NOT RECOMMEND THIS LOCATION‼

Horrible!!!!!! I came to this location the line was long so I decided to park and go inside. It's 630pm there is no sign on the door but they are all locked.....all an employee does is signs to me...had no clue what she was saying......I get in my car and go to the drive thru and ask about the lobby and was told they close at 8pm.....but it's not 8........this is the worst mcdonalds read more